Fridge, microwave, stovetop, freezer
Check availability

Reviews of InTown Suites Extended Stay Bowling Green

2 out of 5
InTown Suites Extended Stay Bowling Green
1929 Mel Browning St, Bowling Green, KY

Reviews

6.4
Rating 10 - Excellent. 112 out of 523 reviews" "
Rating 8 - Good. 123 out of 523 reviews" "
Rating 6 - Okay. 103 out of 523 reviews" "
Rating 4 - Poor. 81 out of 523 reviews" "
Rating 2 - Terrible. 104 out of 523 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023

4/10 Poor

Jessica

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's ok for a necessity, but the roach infestation itself is deplorable. One stove eye didn't work, the stove fan didn't work, it was impossible to rinse hair after shampooing because there was no water pressure, our feet turned black immediately when we walked on the carpet, the shower was blackened, there was a huge hole in the drywall from the shower rod being torn into the wall. I have plenty of pictures of everything and yes they are time stamped.
Stayed 9 nights in Sep 2023

2/10 Terrible

Lorenzo

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The roaches were unique or checking out after 630am on the 2nd night and being charged for 7 nights.
Stayed 7 nights in Mar 2023

2/10 Terrible

RAUL

Stayed 7 nights in Jul 2022

2/10 Terrible

Brady

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no battery in any smoke alarm that I saw. Later, I found that this is due to most patrons smokin inside. Small cockroaches and other bugs were so common I had to kill them on the counter while cooking on the stove top. The fridge was covered in rust on one side. The AC unit has mold or mildew under it as well as being able to see how it was slowly becoming detached from the wall due to what looked like water damage. After seeing that so late at night my only option was to go buy a cot and sleeping bag so I could sleep there for a night. Staff was inconsiderate to these conditions and told me they weren't going to help me at all because I signed a paper saying that room was okay (which if that seems logical to you that you can forfeit your expectations and the hotels duty to health and safety of the occupant by a signature than by all means stay here). Do not stay here, you are better off tent camping by far.
Stayed 18 nights in Jun 2022

8/10 Good

Arminda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent job the pregunte girl is doing loving helpful girl god bless her
Stayed 14 nights in May 2022

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
I dont like having to get my own toilet paper and what hotel doesnt supply towels
Stayed 7 nights in Jul 2021

4/10 Poor

Lucinda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever
If was absolutley filthy. Dead bugs caught in cob webs on the walls. Had holes in the walls. The bathroom door had to have a home cut in it for it to open past the toilet. The eye on the stvetop did not work. The carpet was so filthy it was gummy in spots. I travel with my job so I stay in many hotels. And this was by far the worst. I booked nonrefundable for 4 weeks but only stayed 1 week. So I lost about $1000.
Stayed 28 nights in Feb 2021

6/10 Okay

Verified traveller

Disliked: Staff & service
Was scheduled for a late check in due to flight landing at 7 pm. They were supposed to have everything ready and did not. This caused us to have to find other accommodations for the night at 10 pm. Luckily we had a family member about 45minutes away. Also, people were in and out of the room all week for the dumbest reasons, like we were doing something illegal and they were trying to catch us, considering the other people staying there i understand but we were traveling, not living week to week. The last day there they decided at 930 am, when check out is noon, to start cleaning right in front of our room, hanging the vacuum against the door and wall. I asked them to stop as we had a long day of traveling ahead of us to which they stated they have to clean that specific area per the manager. If you ask me they were trying to get us to leave early so they could re rent the room to someone else. While it was conveniently located and had a kitchen, the internet never worked the entire time we were there even though we paid for it and the cops were always there as well as a white truck who seemed to be running girl's, waited outside for an hour, then left several times throughout the day and night.
Stayed 7 nights in Aug 2020

6/10 Okay

Brandy, Bowling Green

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice staff. Basics probided but few towels and kitchen equipment.
Stayed 7 nights in Jun 2020

2/10 Terrible

Pierre, Bowling green

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so dirty words cant explain. There was a huge blood stain on my mattress and the pullout couch had a big hole in the center of it. When i pulled out the couch there was trash stuffed in the back. Carpet made the soles of my feet black. House keeping comes every other week so be prepared to bring your own sheets, toilet paper, pillow covers and towels. More or less bring your own everything because you might not wanna use the blankets and pillows provided, no actually please don't. I only stayed here because i moved accross the U.S. and had to keep expenses down but never again. Hope this review was helpful to make a decision when its time for you to travel again. Be blessed
Stayed 7 nights in May 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
The chemicals that you all use to clean are way too much I have breathing problems and have had nothing but problems since I got here. I have had to go to the emergency room and get extra treatments for my breathing. I understand that you want the place to be clean and it is but you need to take into consideration the health of the people that are staying at your hotel and change the chemicals to something that doesn’t have such a strong smell
Stayed 7 nights in Nov 2019
Response from office management on Nov 25, 2019
I would like to apologize for your discomfort. I will inform housekeeping of your concern to insure we do not have this issue again. Thank you,

4/10 Poor

Verified traveller

Stayed 3 nights in Oct 2019
Response from gsr on Dec 19, 2019
We would like feed back on your stay so we can better assist for later visits.

2/10 Terrible

Jason

Stayed 1 night in Oct 2019

2/10 Terrible

Jason, Knoxville

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attacked!!
I was attacked by fleas then they tried a bug bomb which didn't work. Then they moved me to a smoking room. Im allergic to cigarette smoke.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

2/10 Terrible

Isaiah

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Very unhappy with management and how I was treated. Would really like to get in touch with someone higher up to address the issue
Stayed 2 nights in Sep 2019

2/10 Terrible

Angela

Disliked: Staff & service
Wouldn't Recommend
This place failed to mention that the front office closes at 7pm. We drove 8.5 hours for the place to be closed. When we called the assistant on duty, he told us the office was closed and to come back at 11am the next morning & the manager on duty "would probably" still honor our reservation. The guy on the phone told my husband that we had to look at the hotels offical website for the correct times for the office hours. The check in times that were given on hotels.com was 3p.-9pm. A lady called me on the day of my reservation to confirm I was coming. It would of been nice to have a heads up that the latest someone can check in was 7. We showed up at 7:50. Needless to say, we stayed elsewhere for our whole stay in Bowling Green & by reading some of the other reviews, it was a good thing we ended up staying elsewhere. We stayed the dates for Holley LS Fest & hotels get booked up WAY in advanced, I would make a suggestion to this hotel that a front desk person stay later than 7pm on the dates for this event for the sake of people that drive from all over, to be able to show up & actually have a place to stay the night. I cant give a review for the actual room but from the reviews, it isnt that good in condition.
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Made reservation 3 months in advance and was called at 6:30 pm on the first day of reservation and informed that the hotel was overbooked and that I didn't have a room. They also told me they could not help me find another room. I traveled with work for 30 years and spent at least 100 nights a year in hotels and have never be treated as bad as this hotel did !! I will never stay with them or any hotel in this chain again.
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like nothing except the price whuch seemed high for this hotel
Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here!
Place was horribly ran, went to get my room at 3:00 and was told it would be ready in a hour. So we went to our event for a few hours came back around 6:00-6:30 and was told our room would be finished in 30 min. Once we got to the room it looked like it had never been cleaned once. Hairs on the sink and toilet seat. And everything felt disgusting. Think twice before booking here.
Stayed 2 nights in Sep 2019
Response from Intown Suites Management on Sep 9, 2019
We are sorry you had a bad experience, we work hard to make sure each guest is a satisfied guest. Thank you for bringing your concern to our attention. Your feedback is the only way we can improve.

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was very run down and dirty.. strong smell of cleaning fluids but still dirty... only 1 towel and couldn’t even get an additional pillow... the area was great but I will stay next door or across the street next year
Stayed 1 night in Aug 2019

8/10 Good

Cathy

Liked: Cleanliness, property conditions & facilities, room comfort
Maybe it was me
We don’t usually get a suite ... so it may have been my ignorance but we had to beg for towels the second day?
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with pets
Disliked: Staff & service
It says its dog friendly and i have a registered support dog and they told me they are not pet friendly after o booked and paid for a room for a week, stayed one day then was told to leave.. it says they are dog friendly when you put ot in pet friendly hotels
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The gentleman who checked us in was incredibly inviting and polite. The facility was nice and neat from the outside, but the inside of our room was in poor condition. There was a hole in the wall where the shower curtain rod was hanging. The kitchen table chairs didnt match. Muliple paint distress markings on walls. Other than needing a serious upgrade and maintance work, the stay was pleasant.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019

4/10 Poor

warren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms were horrible. Bedding was stained and rooms smelled very bad
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for our event. Very nice accommodations. Thank you.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2019

2/10 Terrible

jerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did NOT stay! The office closed at 7 PM. I was there at 7:15 PM. Manager would not honor the remaining 4 days when I talked with her when her office opened at 11 AM Saturday. So I was out $102 for Friday night at another motel. No one should do business with IN TOWN Suites. Your info was wrong!
Stayed 5 nights in May 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Liked: Amenities, property conditions & facilities
No housekeeping, I think a least, depending each guest , do clean on the carpets once between the total stay. Im just think of that. Anything else suoer cool
Stayed 7 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The only thing nice about this property was that it was close to restaurants and convenience stores. The mattresses were bad, sink and mirror in bathroom was dirty. The floors squeaked badly in the hallway as well as in the room only one small garbage basket. Only a partial roll of TP. It was not a good deal for the price!
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Was not able to check in office close at 7pm arrived late no after hour service. Had to find another hotel. Will never use this service again!!!!
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
It was nice, I liked the kitchenette. Staff was very friendly
Stayed 1 night in Apr 2019
Response from G on Apr 16, 2019
THANKS!

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2019

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again!
There was a total lack of amenities. No coffee maker in the room, no hangers , just two plastic cups by the sink. Check in was slow and a hassle. Not very friendly. No morning breakfast or coffee. I would never go back no matter what the price was!
Stayed 1 night in Mar 2019
Response from Angie on Apr 19, 2019
I am so sorry that Expedia did not inform you that we are an extended stay hotel. We do not offer many in-room amenities that is how we keep our prices so affordable for our long term guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

2/10 Terrible

Angelena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We showed up and they didn’t have our room!
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2019

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY.I WILL NEVER EVEN GO IN THERE AND MANA
Stayed 1 night in Mar 2019
Response from Angie on Apr 19, 2019
We do not understand your feedback. Could you tell us more?

2/10 Terrible

Shonda, Bowling green ky

Business traveller
Disliked: Staff & service, property conditions & facilities
The service was poor. The room was out dated and the sofa was dirty...
Stayed 1 night in Mar 2019
Response from Angie Thornton, General Manager on Mar 25, 2019
We apologize that we were not able to meet your expectations of us. The office has hours daily that we are open to discuss your concerns. Please feel free to contact us to discuss and see how we may better serve you in the future.

2/10 Terrible

Steffen

Disliked: Staff & service
No check in possible after 7:00pm!
Tried to check in at 7:30 pm just to find out there is no one available to check in past 7:00pm. If this info is posted in the hotel description, I missed it. There should be a very clear indicator on the hotels.com app letting people know that you have to check in before 7:00 pm
Stayed 1 night in Mar 2019
Response from Angie on Apr 14, 2019
I apologize we were not able to check you into your reservation. We make every effort possible to contact our guests in advance to secure the details for a late check-in. However, this has to be done during our business hours. I am so sorry the site you booked through did not make this information available. The Intown Suites main website has the information very readily available to view. Thank You

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019
Response from Angie Thornton, General Manager on Mar 23, 2019
Thank you

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an extreme help during and emergency to have all the kitchen amenities.
Stayed 1 night in Feb 2019
Response from Angie Thornton on Feb 11, 2019
Thank you so much, and we are very happy we could help in your time of need. Angie Thornton General Manager

2/10 Terrible

Gerald

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs
Stayed 7 nights in Jan 2019

6/10 Okay

Brian

Disliked: Cleanliness, staff & service
Needs better service
Pay to much for what Service yourself
Stayed 7 nights in Jan 2019