Desk, iron/ironing board, cribs/infant beds, free rollaway beds

Reviews of Comfort Inn And Suites

2.5 out of 5
Comfort Inn And Suites
819 Sanders St, Cave City, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 330 out of 728 reviews" "
Rating 8 - Good. 282 out of 728 reviews" "
Rating 6 - Okay. 81 out of 728 reviews" "
Rating 4 - Poor. 21 out of 728 reviews" "
Rating 2 - Terrible. 14 out of 728 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Geeta

Liked: Amenities
Decent
Stayed 1 night in Mar 2024
Response from Gina Martin, General Manager on Mar 22, 2024
Thank you for your feedback, we hope to see you again in the future.

8/10 Good

Andrew, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Gina Martin, General Manager on Mar 18, 2024
Thank you for your feedback, we hope to see you again in the future.

6/10 Okay

Patrick T

Liked: Staff & service
Breakfast was not good.
Stayed 2 nights in Mar 2024
Response from Gina Martin, General Manager on Mar 13, 2024
Thank you for giving us your feedback, we hope to see you again in the future.

8/10 Good

Sonja, Chokio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff did not pay attention to front desk. Waited a long time to check in could hear the staff person on a personal phone call on the other side of the wall. I had to make noise to get her attention. Check out the following morning had no staff. I waited, made noise, etc. Finally just left.
Stayed 1 night in Mar 2024
Response from Gina Martin, General Manager on Mar 4, 2024
Thank you for taking the time to give us your feedback. I do apologize for the inconvenience and we use your reviews to improve the guests experience.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
very comfortable beds.
Stayed 1 night in Feb 2024
Response from Gina Martin, General Manager on Mar 4, 2024
Thank you for taking the time to give us your feedback, we are so glad that you enjoyed your stay, and we hope to see you again in the future.

6/10 Okay

Jeff, Anderson

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Gina Martin, General Manager on Feb 21, 2024
Thank you for taking time to give us your feedback, we hope to see you again in the future.

10/10 Excellent

Garrett

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and clean. Very nice comfortable beds.
Stayed 1 night in Feb 2024
Response from Gina Martin, General Manager on Feb 16, 2024
Thank you so much for giving us your feedback, we are so glad that you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and staff extremely friendly.
Stayed 1 night in Jan 2024
Response from Gina Martin, General Manager on Jan 29, 2024
Thank you so much for taking the time to give us your feedback, we hope to see you again in the future.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and close to restaurants
Stayed 1 night in Dec 2023
Response from Gina Martin, General Manager on Jan 11, 2024
Thank you for your feedback Veronica. We hope to see you again soon.

10/10 Excellent

Pam

Stayed 1 night in Dec 2023
Response from Gina Martin, General Manager on Jan 16, 2024
Thank you for staying with us, and giving us your feedback. We hope to see you again in the future

8/10 Good

Olena

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gina Martin, General Manager on Dec 27, 2023
Thank you for your feedback. We hope to see you agian soon.

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Gina Martin, General Manager on Dec 27, 2023
Thank you for taking time to give us your feedback. We hope to see you again soon.

10/10 Excellent

Randall D

Stayed 2 nights in Dec 2023
Response from Gina Martin, General Manager on Jan 1, 2024
Thank you, come see us again.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gina Martin, General Manager on Dec 10, 2023
Thank you for taking the time to give us your feedback, we hope to see you again in the future,

10/10 Excellent

KIMBERLY

Stayed 2 nights in Nov 2023
Response from Gina Martin, General Manager on Nov 16, 2023
Thank you for taking the time to share your feedback. We are so glad you enjoyed your stay

4/10 Poor

Joanna, Johns Creek

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Very disappointed. We spent almost an hour while the front desk tried to get our door to work, toilet plugged, room smelled. They wouldn’t get us a different room. We were tired and just went to bed and tried to talk to the front desk in the morning and were told there was nothing they could do to make it right since we booked through Expedia.
Response from Gina Martin on Nov 13, 2023
We are so sorry for the experience you had during your stay. I will be using your feedback to fix the issues you had. We hope to see you again in the future and give us a chance to show you this isn't how we normally operate.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gina Martin, General Manager on Nov 13, 2023
Thank you for taking the time to give us your feedback. We hope to see you again soon.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Gina Martin, General Manager on Nov 11, 2023
Thank you for taking the time to give us you feedback. We hope to see you again soon.

10/10 Excellent

Sherry

Travelled with family
Love the bed!
Stayed 1 night in Nov 2023
Response from Gina Martin, General Manager on Nov 6, 2023
Thank you so much for your feedback. Glad you loved the beds, hope you got a good night's rest. We hope you visit us again.

8/10 Good

Kandis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to!
Stayed 1 night in Oct 2023
Response from Gina Martin, General Manager on Nov 2, 2023
Thank you for taking the time to tell us about your experience. We appreciate your feedback.

6/10 Okay

Dennis

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Fay on Oct 3, 2023
Thank you!

8/10 Good

Audrey

Nice hotel, convenient location for going to Mammoth Cave. Stores and restaurants nearby. Pool in excellent condition.
Stayed 3 nights in Sep 2023
Response from Fay on Oct 1, 2023
Thank you!

10/10 Excellent

Denzil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Fay on Sep 25, 2023
Thank you!

10/10 Excellent

Keith

Travelled with partner
Staff has been very helpful and friendly, only drawback has been not quite enough parking
Stayed 1 night in Sep 2023
Response from Fay on Sep 22, 2023
Thank you!

4/10 Poor

Verdon

Travelled with partner
The location.
Stayed 2 nights in Sep 2023
Response from Fay on Sep 19, 2023
Thank you!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Fay on Sep 21, 2023
Thank you!

10/10 Excellent

LANCE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wifi was iffy
Stayed 3 nights in Sep 2023
Response from Fay on Sep 18, 2023
Thank you!

8/10 Good

sharon

Liked: Cleanliness
We stopped for a quick sleep while on the road. It is fine with a good bed. Wi-Fi is very slow but adequate.
Stayed 1 night in Sep 2023
Response from Fay on Sep 15, 2023
Thank you!

10/10 Excellent

F Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worked for us.
It was all just fine. Breakfast was on par.
Stayed 1 night in Sep 2023
Response from Fay on Sep 13, 2023
Thank you!

2/10 Terrible

charan

Disliked: Cleanliness, staff & service, property conditions & facilities
Drapes dont close all the way and its as bright as day light with the lights on
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 11, 2023
We are sorry for that but every room has black out curtains behind the sheers. they are hard to find sometimes. Hope this helps in the future. thank you for your stay

8/10 Good

Jolanta K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Fay on Sep 6, 2023
Thank you!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Friendly service. Good but limited breakfast. Bathroom could have been cleaner and coffee could have definitely been better, nothing major just a couple of small things that could be corrected. Hotel was in a quiet location close to a lot of the attractions in that area. Would stay here again.
Stayed 3 nights in Sep 2023
Response from Fay on Sep 5, 2023
Thank you!

10/10 Excellent

Nancy, Decatur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was perfectly located to the interstate I 65 ,with easy on and off access. The hotel was very clean and the breakfast was very nice as was the staff at the hotel. We would recommend them as a good place to stay.
Stayed 1 night in Aug 2023
Response from Fay on Aug 28, 2023
Thank you!

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was very easy greeted by friendl personnel. Room was clean. Breakfast was very good
Stayed 1 night in Aug 2023
Response from Fay on Aug 23, 2023
Thank you!

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mammoth Cave visit
A nice, comfortable room. They should install another hook or rack for towels though. No need for daily room service for a one or two night stay, but then you need places to hang and dry out your bath towels. There was only one hook on the door with three of us in the room. Otherwise, a nice stay and a good breakfast
Stayed 2 nights in Aug 2023
Response from Fay on Sep 9, 2023
Thank you!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Fay on Aug 15, 2023
Thank you!

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to our adventures
Stayed 1 night in Aug 2023
Response from Fay on Aug 14, 2023
Thank you!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Fay on Aug 12, 2023
Thank you!

4/10 Poor

Monte

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
N
Stayed 1 night in Aug 2023
Response from Fay on Aug 9, 2023
I'm sorry you didn't enjoy your stay.

10/10 Excellent

JAMES

Stayed 1 night in Aug 2023
Response from Fay on Aug 28, 2023
Thank you!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Fay on Aug 5, 2023
Thank you!

10/10 Excellent

Gina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Aug 2023
Response from Fay on Aug 5, 2023
Thank you!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jul 2023
Response from Fay on Jul 31, 2023
Thank you!

6/10 Okay

Cameron, Martinez

Travelled with partner
Hotel is a bit worn. Our room wasn't super clean. Bed was decent. An alright overnight stay close to Mammoth Cave NP.
Stayed 1 night in Jul 2023
Response from Fay on Jul 29, 2023
Thank you!

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK for place to stay.
Stayed 2 nights in Jul 2023
Response from Fay on Jul 29, 2023
Thank you!

8/10 Good

Barb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini Vacation Stay: Met all Expectations
The breakfast area was clean and well cared for. Thank you, also, for answering my questions so willingly at the front desk. We had a nice stay.
Stayed 4 nights in Jul 2023
Response from Fay on Jul 29, 2023
Thank you!

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff was super nice! I would definitely stay here again!
Stayed 1 night in Jul 2023
Response from Travis Frazier on Jul 19, 2023
Dear Polly, thank you once again for your kind words. We would be honored to have you back.

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Travis Frazier on Jul 19, 2023
Dear Jamie, thank you. What else can I say beside please come back

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Travis Frazier AGM on Jul 18, 2023
Dear Guest thanks for taking your time to provide us with your feedback from your recent stay. Please come back and stay with us again.

8/10 Good

Elizabeth

Stayed 1 night in Jul 2023
Response from Fay on Aug 9, 2023
Thank you!