6/10 Okay
Sarah
Travelled with family
Apr 6, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
The good is the complimentary breakfast. The bad.. we arrived I had missed the part when booking that the pool was outside I checked in and the gentleman working had really blah customer service like he was annoyed I was there, I asked what time is the pool open until and he looked at me, got an attitude and said what pool? I said it says online you have a pool and he said it’s outside and no where on our website does it say indoor pool.. he could have just said oh I’m sorry but our pool is outside but instead was a condescending jerk about it, we walked out to get our stuff and after that ( at no part were we rude or argumentative) I had to convince my husband to not cancel and go somewhere else. Go upstairs and get in our room and the bathroom ceiling is flaking off every where, there’s a hole in the wall by the floor and absolutely zero water pressure to even get the shampoo out of your hair. We stayed in a BW in Florida and then here and both were disappointing and I think we will bring our business else where for now on.
Sarah
Stayed 1 night in Apr 2024