Exterior

Reviews of DURLEY CHINE HOTEL

3 out of 5
DURLEY CHINE HOTEL
9 Durley Road South, West Cliff, Bournemouth, England

Reviews

6.6
Rating 10 - Excellent. 56 out of 341 reviews" "
Rating 8 - Good. 103 out of 341 reviews" "
Rating 6 - Okay. 98 out of 341 reviews" "
Rating 4 - Poor. 52 out of 341 reviews" "
Rating 2 - Terrible. 32 out of 341 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

SARAH

Disliked: Staff & service, room comfort
Stolen personal property
The hotel was ok but not particularly clean or hospitable- no staff on duty except one man on check in. The bedvwas the most uncomfortable ive ever slept in. The worst thing is they have stolen my property- i left an item of clothing in the room and despite many calls and messages left , as they never answer personally, i have had no contact. I have also tried Hotels.com to discuss this issue and theur live chat line is useless. No response despite waiting for contact as instructed. The item was a gift and all i want to do is send them postage to return it to me as it was a gift.
Stayed 1 night in Jun 2022

10/10 Excellent

Holly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely manager staff was very friendly, the price for the room was a downfall but other than that everything was good
Stayed 1 night in Jun 2022

2/10 Terrible

adonis

Stayed 1 night in Jun 2022

2/10 Terrible

Liz

Disliked: Staff & service, amenities, property conditions & facilities
Appalling - don’t book to go here. I wouldn’t throw good money after bad to go back
Stayed 2 nights in Jun 2022

6/10 Okay

Satinderpal

Disliked: Cleanliness, staff & service
No good experience
My room very small.very uncomfortable . Bin had rubbish. No coffee ☕️ and no sugar.bathroom very small toilet seat dirty, parking paid £10 ..
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Really comfortable stay and staff were welcoming. Hotel is basic but all we needed as weren’t in the hotel very much.
Stayed 3 nights in Jun 2022

6/10 Okay

Clint

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Same as above
Helpful and good clean room
Stayed 2 nights in Jun 2022

8/10 Good

Alan

Liked: Cleanliness, staff & service, room comfort
Three day stay
Nice friendly staff
Stayed 3 nights in May 2022

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in May 2022

6/10 Okay

Jason

Stayed 1 night in May 2022

2/10 Terrible

Petronela

Stayed 1 night in May 2022
Response from The Durley chine hotel on May 31, 2022
Thank you for your feedback, hope to welcome you again soon at our hotel

8/10 Good

Libby

Stayed 1 night in May 2022
Response from The Durley Chine team on May 30, 2022
Thank you very much for staying at our hotel and we are happy to welcome you any time in the future

4/10 Poor

Nina

Stayed 1 night in May 2022
Response from The Durley chine team on May 30, 2022
Thank you for your rating and we endouver to improve our service in the future to suit your needs

4/10 Poor

ryan, Brighton

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is close to town and the beach. However the condition of the hotel is very unclean and tired. The walls in the room were covered in stains. Also the bedding had stains all over the ‘duvet cover’. The duvet itself was ripped all over. The room looked like it had been used to house homeless people and hadn’t been properly cleaned/updated since the homeless people has left. Seriously avoid this hotel!
Stayed 1 night in Sep 2021

6/10 Okay

eve

Travelled with group
Disliked: Cleanliness
the mattress was rock hard and didn’t have a good night sleep at all. The bed sheets had stains on, this also being the case for the towels aswell. No shower gel ect was provided either which i feel is a basic thing expected at a hotel
Stayed 2 nights in Sep 2021

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy and content
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Very dissatisfied with this hotel, check in was a struggle I booked through Expedia double room was randomly given a twin room because apparently that’s what I had booked, showed reception the room I had booked on my phone and didn’t care at all. Paid to park on site which is fine if you don’t want work vans parking right on your car to damage it because there’s a more expensive car the other side to give them adequate space to get in. Construction Workers everywhere making noise, going in and out of hotel all night to smoke, shout in the street. Room above was building their own furniture all night by the sounds of it, very restless sleep indeed. The only nice welcome we had was in the morning by a different guy at reception on check out. Please be advised if you stay here be prepared to have no sleep and your car and your property to not be given a crap about and you pay for that privilege!
Stayed 1 night in Sep 2021

6/10 Okay

victor

Stayed 2 nights in Sep 2021

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
The hotel was very run down and beds near to braking, couldn’t sleep at all. Very outdated and desperate needs of refurbishment. Shower was small and tight and knees touched bath when using toilet. Such a bad experience that it spoilt the overnight stay for the air festival in Bournemouth. Spend more money and avoid!
Stayed 1 night in Sep 2021

6/10 Okay

Stuart

Travelled with family
Disliked: Staff & service
If your not bothered about service
Reception person was not that friendly seem like he didn't really care about costumer service
Stayed 1 night in Sep 2021

6/10 Okay

Shannon

It was ok..an average hotel and stay. Parking could of been better, only a few spaces at front of hotel and small spaces. The rest of the car park was at back, and very confusing. Got told it was ok to park and pay after 30 mins, but when I went back to pay once I had taken my luggage up to room. I noticed the parking says pay on arrival, not very happy as that’s what the staff had told me. Cleanliness was average, only stayed one night. A lot of money for one night. Positive side of it is that it is very close to the beach, walking distance.
Stayed 1 night in Aug 2021

8/10 Good

damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long journey, we looked forward to resting in a clean, spacious room, similar to those shown on the website. Unfortunately, that was not to be. Our room was the size of a postage stamp, with a bathroom similar to one you might find in an under-stairs cupboard. Old, dated, with some drawers so tatty we stopped attempting to use them, the room would have made a perfect set in a 70s sitcom. After spending the best part of £300 for two nights, I was hoping that we might be awarded more than one bar of soap and a mouldy shower curtain to complement our stay. Actually, we did. There two unwrapped teabags, clearly retrieved from a box of PG Tips, dumped into some little cups, making up our 'facilities'. The room faced out onto a noisy roundabout, where wannabe Ayrton Sennas practiced their manoeuvres all night long. After politely enquiring about the 'breakfast' listed with our room on the website, we were told, 'Not doing breakfast, because Covid'. OK, so not even a little bag with a piece of fruit and a yoghurt in our room then? I guess not. Perhaps the person in charge of making the lack of breakfast clear on the website (and deducting the cost) was off sick that day. The guests were required to wear face masks through the public areas of the hotel. Fair enough. But I couldn't help but wonder why the group of men crowded into the tiny bar watching football with the manager were exempt from mask wearing and social distancing. Perhaps they were asked to take a test first.
Stayed 2 nights in Jul 2021
Response from EGL on Jul 5, 2021
None of the above issues were highlighted to any member of the team during your stay and cannot comment further regarding your room as you have posted an anonymous review. If you kindly check your confirmation and Expedia Website all our rates are listed as 'Room Only' . As regards to the group in the Bar, they were all one party and had provided Negative Tests to us.

8/10 Good

tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from EGL on Jul 5, 2021
Thank you for taking the time to review

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
The bed was very poor, it really didn’t do my back any good..the shower was awful and flooded..and the tv might as well not have been there it was the smallest I have seen in years and kept loosing the signal so did not get the whole program
Stayed 2 nights in Jun 2021
Response from RESERVATIONS on Jun 21, 2021
If you had any issues, then it would have been better to bring them to our attention during your stay , giving us the opportunity to rectify any issues at the time!!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Over priced poor quality.
The car park facilities very small & tight you have to pay £4.50 until noon the following day. Reception was not overly welcoming or helpful. Bathroom tin the room was very small. Toilet so close to the bath tub very hard to use. Water stopped working in the shower so was unable to shower in the morning. Bed was very soft and not very comfortable. Very expensive for poor quality. Would not recommend!
Stayed 2 nights in May 2021
Response from EGL on May 31, 2021
Your anonymous review has been seen

6/10 Okay

david

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok for business
Staff need a little more training ,curt and impolite. One t bag and one offee sachet in the room im sure i could have asked for more but really??
Stayed 1 night in Oct 2020
Response from EGL on Oct 9, 2020
Your comments have been noted and passed onto Management

4/10 Poor

Martin

Disliked: Staff & service, property conditions & facilities
weekend away
Grumpy receptionist, room ok shower Luke warm & poor water pressure
Stayed 2 nights in Sep 2020
Response from EGL on Oct 9, 2020
Your comments have been noted

8/10 Good

Adam

Stayed 1 night in Sep 2020
Response from EGL on Oct 9, 2020
Thank you

6/10 Okay

Timothy M

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from egl on Sep 25, 2020
Thank You

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from EGL on Sep 25, 2020
Thank you for your score

6/10 Okay

LUCAS

Liked: Cleanliness
Stayed 2 nights in Aug 2020
Response from EGL on Sep 4, 2020
Thank you for your review

10/10 Excellent

Gemma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel helpful friendly staff nice walk to beach . Great stay would go back
Stayed 3 nights in Aug 2020
Response from EGL on Sep 1, 2020
Thank you so much for your comments

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only place available to book short notice. Won’t go back.
Stayed 1 night in Aug 2020
Response from egl on Aug 9, 2020
It's a shame you did not bring your concerns to our attention during your stay !!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
We will not be staying here again
The hotel rooms are tired with non matching furniture, broken ceiling light, old stained beside lights-one not working, stained bed linen. The room had dirty finger marks all around the light switches and door handles and clearly is in need of a deep clean. The sink in the bathroom did not drain so after having a shave it took ages for the water to drain, so I could brush my teeth. The shower leaked from the tap so you got sprayed from the bottom of the tap with hot water whilst it was coming out of the shower head. There was cling film around the smoke detector, this was reported to reception, to be told don’t worry you will not be charged for this as we have let the management aware. The cling film was not removed during our stay which meant there was no smoke detector in our room. There were cigarette butts on the ledge outside the window that had clearly been there for sometime. My main concern was the lack of deep cleaning especially in light of Covid.
Stayed 1 night in Aug 2020
Response from egl on Aug 18, 2020
Your comments have been passe on to Mnagement

4/10 Poor

jason

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible.... Avoid!
Horrible experience. Dirty carpets, tiny room, TV working intermittent ly with dirty, broken remote, broken bedside lamp, lumpy, very thin mattress, broken bathroom fan, tap, shower pipe, toilet roll holder. Charges for WiFi and parking Wish I'd read the reviews before booking. Never again!
Stayed 1 night in Aug 2020
Response from egl on Aug 18, 2020
Your comments have been noted

2/10 Terrible

Expedia Relocation

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was not happy with this hotel. No air condition in the room. Very stuffy and no cold drinks
Stayed 1 night in Aug 2020
Response from egl on Aug 3, 2020
Your comments have been noted and would like to point out that we do not advertise that our rooms have air conditioning and a range of chilled bottled beers and soft drinks are always available from the Bar.

10/10 Excellent

Dave, St Albans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Polite, helpful staff. Particularly in lockdown conditions.
Stayed 3 nights in Jul 2020
Response from EGL on Aug 2, 2020
Thank you so much for your comments and rating, it is much appreciated

6/10 Okay

Sarah

Liked: Staff & service
Stayed 1 night in Aug 2020
Response from egl on Aug 3, 2020
Thank you

8/10 Good

Welnitz, Slough

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good standard Good service Nice room Clean Recomend
Stayed 4 nights in Jul 2020
Response from reg on Jul 28, 2020
Thank you

8/10 Good

Joanne

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2020
Response from EGL on Jul 18, 2020
Thank you for your score

6/10 Okay

Joanne

Disliked: Staff & service
It’s ok but the guy with. A pony tail is terrible
I had a broken shoulder and couldn’t use my right arm. The receptionist W pike only take my items to the lift and not help me. So rude
Stayed 1 night in Mar 2020
Response from Front Desk on Mar 25, 2020
Apologies for that

2/10 Terrible

James

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
STAY SAFE, DON'T STAY HERE!
1. On the first night of my three night (6th February 2020) I was woken from sleep late at night and very early in the morning by a loud mechanical noise coming from just outside my window. At night the noise was turned off when I complained and the following morning I asked to move rooms and this was granted. 2. Very early on the morning of the 8th February I was woken from a deep sleep by a receptionist opening my door accompanied by a large man with a foreign accent I had never seen before. They began to have a normal conversation whilst they could see I was in bed and semi awake. At no point did they address me. The foreign man who was clearly a visitor looked at me and said ‘yes this is my friend, I will stay here with him’. The receptionist advised he couldn’t sleep in my room as it was a single room but could stay in the room if he wished. At absolutely no point did he acknowledge me! At this point becoming aware of imminent danger I shouted loudly from bed ‘excuse me, I don’t know this man, get out’. The visitor took exception to this and said sarcastically ‘excuse me’. I replied again angrily ‘get out’. At this point I banged on the door and they walked away down the corridor! I tried to go back to sleep but couldn’t so with it fresh in my mind I emailed the hotel complaining and demanded a full refund which I fought for but was not forthcoming!! I could have been robbed, sexually assaulted or worse and the hotel thought an apology hours later was sufficient!
Stayed 3 nights in Feb 2020
Response from Front Desk on Mar 25, 2020
During your stay this matter was dealt with via email correspondence (your choosing) and two nights were given to you on a complimentary basis. Therefore as far as we were concerned the matter was closed as nothing to the contrary was said on departure.

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020
Response from EGL on Mar 11, 2020
Thank you for your score

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
People of desk helpful and nice when we came in late at night. Room out of date and furniture old, eg. Beds are uncomfy and can tell they have been well used. Our room was next to the lift and every time someone would click the button our room would be very noisy as well as people walking past, little soundproof waking us all up. Room was overall ok.
Stayed 1 night in Feb 2020
Response from EGL on Mar 2, 2020
Thank you and your comments have been noted

6/10 Okay

Alain

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The room was completely different from website photos. The door was really hard to open and didn't feel safely shut. Freezing cold room for the first hour. Strong draft through the window. The radiator needed a degree in rocket science to operate and didn't provide much heat. The shower took forever to get hot. Breakfast was served with a smile but wasn't very nice and everything was cleared away before the advertised end time. Stayed there some years ago for my 40th, with fond memories, but very disappointed this time.
Stayed 1 night in Feb 2020
Response from EGL on Feb 22, 2020
Thank you for taking the time to write this review and your comments have been noted.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from EGL on Feb 17, 2020
Thank you for your score

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2020
Response from EGL on Feb 17, 2020
Thank you for your score