Title: New Westcliff Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=654&destination=Bournemouth%2C+England%2C+United+Kingdom&selected=7946676&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # New Westcliff Hotel A city centre retreat with an indoor pool and sauna where guests can relax on private balconies while staying just minutes from Bournemouth's top attractions ## Photo gallery for New Westcliff Hotel ![Indoor pool - New Westcliff Hotel (Bournemouth)](https://images.trvl-media.com/lodging/8000000/7950000/7946700/7946676/b797138d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Spa - New Westcliff Hotel (Bournemouth)](https://images.trvl-media.com/lodging/8000000/7950000/7946700/7946676/158d06ea.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge - New Westcliff Hotel (Bournemouth)](https://images.trvl-media.com/lodging/8000000/7950000/7946700/7946676/7f698066.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - New Westcliff Hotel (Bournemouth)](https://images.trvl-media.com/lodging/8000000/7950000/7946700/7946676/ffdc0740.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exclusive Double Room - New Westcliff Hotel (Bournemouth)](https://images.trvl-media.com/lodging/8000000/7950000/7946700/7946676/c513a3fd.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies New Westcliff Hotel offers a peaceful city centre location with thoughtful amenities. Enjoy the garden, unwind in the spa tub, or grab a drink at the bar. The indoor pool provides a refreshing break after exploring nearby Bournemouth Beach and International Centre. ## Reviews 6.8 ## Popular amenities - Pool - Hot tub - Free WiFi - Restaurant - Breakfast available - Parking available ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=7946676&PinnedHotelID=7946676&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=7946676&PinnedHotelID=7946676&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=7946676&PinnedHotelID=7946676&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=7946676&PinnedHotelID=7946676&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=7946676&PinnedHotelID=7946676&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=7946676&PinnedHotelID=7946676&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=7946676&PinnedHotelID=7946676&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=7946676&PinnedHotelID=7946676&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 8 of 8 rooms ### View all photos for Basic Double Room ![Basic Double Room](https://images.trvl-media.com/lodging/8000000/7950000/7946700/7946676/2c9ef38c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room - 194 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Twin Room ![Iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/8000000/7950000/7946700/7946676/fa0926be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room - 194 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Family Room ![Iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/8000000/7950000/7946700/7946676/fa0926be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room - 237 sq ft - Sleeps 3 - 1 Double Bed and 1 Twin Bed ### View all photos for Quadruple Room ![Quadruple Room](https://images.trvl-media.com/lodging/8000000/7950000/7946700/7946676/f8600fd3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room - 258 sq ft - Sleeps 4 - 1 Double Bed and 2 Twin Beds ### View all photos for Single Room ![Single Room](https://images.trvl-media.com/lodging/8000000/7950000/7946700/7946676/e51ec7c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room - 194 sq ft - Sleeps 1 - 1 Twin Bed ### View all photos for Double Room ![Double Room](https://images.trvl-media.com/lodging/8000000/7950000/7946700/7946676/ccd404b5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room - 193 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Exclusive Double Room ![Exclusive Double Room](https://images.trvl-media.com/lodging/8000000/7950000/7946700/7946676/c513a3fd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Double Room - 377 sq ft - Sleeps 2 - 1 Queen Bed ### Romantic Double Room - 301 sq ft - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Room, 1 Queen Bed](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/10000000/9780000/9776500/9776432/62acd0d6_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton by Hilton Bournemouth Bournemouth City Centre - Breakfast included - Free WiFi - Air conditioning - Gym 8.8 Excellent 1,001 reviews CA $119 CA $143 total includes taxes & fees Mar 29 - Mar 30 [](https://www.expedia.ca/Bournemouth-Hotels-Hampton-By-Hilton-Bournemouth.h9776432.Hotel-Information?chkin=2026-3-29&chkout=2026-3-30&rm1=a2®ionId=654&destination=Bournemouth&destType=MARKET&latLong=50.719891,-1.88003&searchId=6a4436ed-4ef4-4765-b8e0-2780b764fd76&top_cur=CAD) Ad ![Breakfast, lunch, dinner served; 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBournemouth-Hotels-New-Westcliff-Hotel.h7946676.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBournemouth-Hotels-New-Westcliff-Hotel.h7946676.Hotel-Information) ## About the area Located in Bournemouth City Centre, a neighborhood in Bournemouth, New Westcliff Hotel is near the airport and near the beach. While the natural beauty of Bournemouth Beach and New Forest National Park can be enjoyed by anyone, those looking for an activity can check out Poole Harbour. Oceanarium and Bournemouth Natural Science Society are also worth visiting. Spend some time exploring the area's activities, including golfing. [Visit our Bournemouth travel guide](https://www.expedia.ca/Bournemouth.dx654) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C50.71760%2C-1.88859&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ZW4HnBYPj0e7hmoJvUjKLDeSI-8=) 27-29 Chine Crescent, Bournemouth, England, BH2 5LB ### What's nearby - ![Bournemouth Beach](https://images.trvl-media.com/place/6092109/75e3b281-2602-445c-8b0d-305e97d2c9a6.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Bournemouth Beach 8 min walk \- 0.7 km - ![Bournemouth International Centre](https://images.trvl-media.com/place/6169262/d262dd21-4fc7-4987-bd3f-6fe3a1969654.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Bournemouth International Centre 11 min walk \- 0.9 km - ![Pavilion Theatre and gardens, Bournemouth, Dorset; Shutterstock ID 290396516; purchase_order: Comps; job: ; client: ; other:](https://images.trvl-media.com/place/6270946/de355393-9c16-4e95-8a3c-2b52cee9df8d.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Bournemouth Pavillion Theatre 14 min walk \- 1.2 km - ![Bournemouth Pier showing general coastal views and a sandy beach as well as a small group of people](https://images.trvl-media.com/place/6150284/ba559fb7-dcbf-4a03-b67b-ca0643ce51c0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Bournemouth Pier 14 min walk \- 1.2 km - Durley Chine Beach 8 min walk \- 0.7 km ### Getting around - Bournemouth Station 4 min drive - Bournemouth (BOH-Bournemouth Intl.) 11 min drive ### Restaurants - Pinocchio Ristorante 4 min walk - Brewhouse & Kitchen 4 min walk - the palm 4 min walk - Smokin' Aces 5 min walk - Olive Bistro Cafe 5 min walk ## About this property ### New Westcliff Hotel Hotel near Bournemouth Beach Located close to Bournemouth International Centre, New Westcliff Hotel provides a garden, a bar, and a sauna. For some rest and relaxation, visit the hot tub. The on-site restaurant offers breakfast. Stay connected with free WiFi in public areas. Other perks include: - An indoor pool - Breakfast (surcharge), self parking (surcharge), and tour/ticket assistance - Smoke-free premises, multilingual staff, and a TV in the lobby - 1 meeting room, a front-desk safe, and an elevator Extra conveniences in all rooms include: - Bathrooms with tubs or showers and free toiletries - Wardrobes/closets and housekeeping ## Similar properties ![Property grounds](https://images.trvl-media.com/lodging/1000000/10000/2200/2165/5997bde6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Bath Hotel Bournemouth City Centre - Pool - Hot tub - Pet friendly - Free WiFi 7.0 Good 1,002 reviews CA $73 CA $87 total includes taxes & fees Mar 23 - Mar 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=2165&PinnedHotelID=2165&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/9000000/8640000/8639700/8639694/35a2bc3f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Connaught Lodge Bournemouth City Centre - 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Available in some public areas: Free WiFi ### Parking and transportation - Self parking on site (GBP 10 per day) - Extended parking on site (GBP 10 per day) - Wheelchair-accessible parking and van parking available ### Food and drink - Daily on-the-go breakfast available 6:00 AM to 9:00 AM for a fee: GBP 8.50 for adults and GBP 8.50 for children - A bar/lounge - A restaurant ### Things to do - Hot tub - Indoor pool - Sauna - TV in common areas ### Family friendly - Indoor pool ### Conveniences - Limited-hour front desk - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (on request) - Multilingual staff - Tour and ticket assistance ### Business services - Meeting room ### Outdoors - Garden - Picnic area ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Handrails in stairways - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-accessible van parking ### More - Smoking not allowed - Victorian architecture ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - Flat-screen TV ### More - Energy-saving switches in guestrooms - Iron/ironing board ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before 10:00 AM Contactless check-out available ### Special check-in instructions The front desk is open daily from 7:30 AM - 11:00 PM Front desk staffed during limited hours Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome 3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for to-go breakfast: approximately GBP 8.50 for adults and GBP 8.50 for children - Self parking fee: GBP 10 per day - Extended parking fee: GBP 10 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### Property is also known as New Westcliff New Westcliff Bournemouth New Westcliff Hotel New Westcliff Hotel Bournemouth Bournemouth Hotel New Westcliff Bournemouth Hotel Westcliff Hotel New Westcliff New Westcliff Hotel Hotel New Westcliff Hotel Bournemouth New Westcliff Hotel Hotel Bournemouth ## Frequently asked questions ### Does New Westcliff Hotel have a pool? ### Is New Westcliff Hotel pet-friendly? ### How much is parking? ### What time is check-in at New Westcliff Hotel? ### What time is check-out at New Westcliff Hotel? ### Where is New Westcliff Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## New Westcliff Hotel Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.2 Cleanliness ### 8.4 Location ### 7.6 Staff & service ### 6.6 Property conditions & facilities 10 - Excellent 54 8 - Good 162 6 - Okay 118 4 - Poor 45 2 - Terrible 35 ## Reviews Verified ### 2/10 Terrible #### Clive Sep 27, 2021 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort #### 3 night stay The reception was ok. Cleanliness ok Bed comfort Zero Bathroom Area Zero General atmosphere Zero. Only food available a Breakfast box by the door. Left after one night and had to pay to stay in another hotel Hotel near by provide good service and Evening meal plus cooked breakfast at just a small amount more than the Westcliffe. Cost me an additional £500\. Covid Excuse does not apply as I have stayed in 4 hotels in Devon and Cornwall all providing good service and Food. Only worth £40 per night if you did not want to eat and sleep. Would not recommend it to Anyone ##### Clive Stayed 3 nights in Sep 2021 Verified ### 8/10 Good #### Matthew Sep 17, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice Hotel, good location Outside appearance ##### Matthew Stayed 1 night in Sep 2021 Verified ### 8/10 Good #### Verified traveller Sep 12, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good overall Lovely stay but a few downsides. hot in the room and little air flow when windows were open. Bed was very comfy and it was very clean but water pressure in shower was not very strong. We ordered breakfast which was around £7 but it didn’t meet our expectations as most of it was packaged sugary food. The pool, sauna and jacuzzi was a real highlight, and booking a slot to ourselves was easy. ##### Verified traveller Stayed 1 night in Sep 2021 Verified ### 8/10 Good #### Leigh Sep 4, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I think it should be cheaper as they don’t do anything for you no cleaning ect ##### Leigh Stayed 2 nights in Sep 2021 Verified ### 8/10 Good #### Dahlia Sep 1, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Staff At first we found all the extra rules quite frustrating (Only 1 hour in the pool at allocates time, no left luggage, no late check out etc) but I have to say the manager really made up for it and was so kind and accommodating and let my kids use the cinema even after we checked out. He made us feel very welcome and for this reason we were happy overall. ##### Dahlia Stayed 1 night in Aug 2021 Verified ### 8/10 Good #### Mark Aug 31, 2021 Liked: Cleanliness, staff & service, amenities The man on front of house has fantastic customer service skills. Nothing was a problem to him and he was alway's willing to help. ##### Mark Stayed 2 nights in Aug 2021 Verified ### 8/10 Good #### Verified traveller Aug 30, 2021 Liked: Property conditions & facilities #### Relaxing trip. It was a very good relaxing trip. So close to the beach and facilities which were all within walking distance. The use of the pool, sauna and jacuzzi was an added plus and helped us to relax even more. ![](https://a.travel-assets.com/ugc/hotel-reviews/413DACC3A0E4465C217E22D2EC3E62E42889B93E1630345042679.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E59561DFF35E7AA386B15F07C1EB4C4961E311761630345046798.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2E3809651431683AF8D2F31C9459D87A6D84BDF41630345044061.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Aug 2021 Verified ### 8/10 Good #### David Aug 25, 2021 Liked: Property conditions & facilities Was fine for a 1 night. Short walk to the beech and town ##### David Stayed 1 night in Aug 2021 Verified ### 8/10 Good #### Anthony Aug 25, 2021 Liked: Staff & service, property conditions & facilities, room comfort Quaint and clean, C19 changes worked well, reception desk very helpful, would be nice to have luggage storage as check out is early (the beach is near!!!) ##### Anthony Stayed 3 nights in Aug 2021 Verified ### 2/10 Terrible #### David Aug 23, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Avoid this hotel Hotel very poor. Bedroom small and cramped, same with the bathroom. Hot water non existent at peak times in the morning and evening. Continental breakfast served in a box. Very basic and charged £8 but items in the box came with prices on and tbd cost was just over £3 ##### David Stayed 4 nights in Aug 2021 Verified ### 2/10 Terrible #### Alison Aug 20, 2021 Disliked: Cleanliness, property conditions & facilities, room comfort #### Avoid!! Avoid room 14!!! I am extremely disappointed having contacted the hotel on two separate occasions and have still not had a response! Rather than write a poor review, I thought I would speak to the lady on the desk to raise my concerns. This has been quite an unpleasant stay for a few reasons - The standard of cleaning in room was terrible even after I addressed this on arrival, the room got hoovered but it still needed cleaning especially around places that needed a pipe to clean the area! The bathroom shower tray was absolutely filthy! Additionally, we didn’t get much sleep at all, due to the bed being so uncomfortable; the springs stick out and so we had to sleep on top of the duvet but also the bed tilts when lying close to the left side by the window! The hair dryer has no safety guard on it and when I dried my hair, I got all my hair sucked into the back and had to cut it out!! I went to the reception desk to ask for a replacement so I could dry my hair after swimming and they said I had to wait for house keeping to arrive but we were checking out so I couldn’t dry it! Also the jacuzzi had scum all around it. When I raised these these concerns I was just told sorry! This wasn’t good enough; the manager wasn’t there to speak too! I would never return or recommend this hotel! ##### Alison Stayed 1 night in Aug 2021 Verified ### 4/10 Poor #### Sabeya Aug 17, 2021 Disliked: Cleanliness, property conditions & facilities, room comfort Non family friendly room more for travellers wanting to stay in shelter. ##### Sabeya Stayed 1 night in Aug 2021 Verified ### 8/10 Good #### Andy Aug 6, 2021 Liked: Cleanliness, staff & service, property conditions & facilities #### July 2021 I enjoyed the facilities at the New Westcliff Hotel. It was great to have an hour use of the swimming pool all to myself. There is a jacuzzi and sauna though I did not have time to use either. The reception staff are amiable, and I spoke to Mark on several occasions. He was pleasant, easy to approach, and helpful. There was plenty to do in Bournemouth and I took advantage of the hotel's central location. I would happily stay again. However, a single room is quite tight and lacks space. Not very much that can be done about the single rooms I presume, but it is a comment I would make that other hotels tend to have more rooms around the area of the bed and space to walk around. Thank you for the overall positive experience. ##### Andy Stayed 4 nights in Jul 2021 Verified ### 2/10 Terrible #### Wayne Jul 29, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stay away. Check in was the only neutral part of this experience. The room was a box, room 8\. I could touch both walls with out stretching. the decor was old. This I can put up with. What I do object to is the state of the bed. This had a broken base, leaving a plank of wood across the bed as the only real support for the mattress. ![](https://a.travel-assets.com/ugc/hotel-reviews/EF67F5F8FAE5D801286E9A6B04118FACBB9BD96C1627568672753.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/939BBCA658F2020CB314158A57C364E30790EFAE1627568672279.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Wayne Stayed 1 night in Jul 2021 Verified ### 8/10 Good #### Mohammed Jul 29, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Family room at New Westcliff Hotel It was a good stay with what to expect as Covid restriction still followed. Close to the beach and walking distance with breakfast pre packed. ##### Mohammed Stayed 2 nights in Jul 2021 Verified ### 2/10 Terrible #### Mayooran Jul 28, 2021 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, room comfort #### Not again Unfriendly staff… Not felt welcomed… Unpleasant room.. Not as big as stated.. Bad quality beds.. Tiny little shower… No air condition or fan Extremely poor quality box breakfast Not value for money at all. ##### Mayooran Stayed 2 nights in Jul 2021 Verified ### 6/10 Okay #### elton Jul 19, 2021 Disliked: Staff & service There was no one at reception to welcome us on arrival one member of staff another guests to get there attention as he was working the bar the pillow was dirty had to change them myself i was also denied cutlery had to eat my Chinese with tee spoon overall was not impressed ##### elton Stayed 2 nights in Jul 2021 Verified ### 8/10 Good #### Nilesh Jul 5, 2021 Liked: Cleanliness, staff & service Disliked: Room comfort #### Family weekend All the communal areas are very well updated. However, the rooms leave a lot to be desired, shower was too small and dated, didn’t work properly. A family room was so small the bathroom door hit the beds. You have to use your bath towels for the pool which is not what it should be like. Extra pool towels should be provided. No towel or clothes hooks around the pool, sauna or spa area, apart from in the changing rooms. Only one hand held shower by the spa, so overall not a great experience. Staff very friendly though. ##### Nilesh Stayed 1 night in Jul 2021 Verified ### 2/10 Terrible #### Verified traveller Jul 5, 2021 Liked: Staff & service Disliked: Amenities, property conditions & facilities The hotel room was extremely dated, the toilet was situated inside the room (not in the entrance hall as you come in) so it was like going toilet in the wardrobe. The shower was almost unusable as it literally just trickled - almost no water came out. Would definitely not stay there again. ##### Verified traveller Stayed 1 night in Jul 2021 Verified ### 6/10 Okay #### Verified traveller Jun 14, 2021 Liked: Cleanliness, staff & service Disliked: Room comfort #### Needs a little TLC Hotel was fine but just a bit ‘tired’ - noisy/rattling extractor fan in bathroom; very hard bed and fairly flat pillows etc. If I was paying around £50 it’s be fine, but for over £160 I’d have expected a slightly better standard. Compared to Premier Inn or newer Travelodges it was much less comfortable. Staff were helpful; location was great - just the room itself that left a little to be desired. ##### Verified traveller Stayed 1 night in Jun 2021 Verified ### 2/10 Terrible #### Verified traveller Jun 5, 2021 Disliked: Cleanliness, property conditions & facilities, room comfort The guy on the front desk was brilliant- very friendly and helpful but seemed to be running everything all by himself. The shared spaces in the hotel looked like they had been refurbished, except the bar which looked run down. Our room was horrendous, it smelled, the carpet was disgusting, there was rust and dirt all over the bathroom and hairs and skid marks in the toilet. Most of the spotlights didn’t work and the windows were filthy. Whilst putting clothes away we noticed old packets of milk and tea bags in one of the drawers. Truly the worst hotel experience ever- we packed our bags and didn’t stay. ##### Verified traveller Stayed 1 night in Jun 2021 Verified ### 4/10 Poor #### Edna Jun 4, 2021 Disliked: Staff & service, property conditions & facilities, room comfort #### West cliff hotel It wasn’t nice at all. Staff were rude. No fridge on the bedroom. Stains everywhere. Very disappointed ##### Edna Stayed 2 nights in Jun 2021 Verified ### 6/10 Okay #### Daniel Sep 20, 2020 Liked: Cleanliness, staff & service, room comfort #### Needs a refurb however basic and OK for 1 night We stayed here for the night, was very basic, a little run down but sufficed is to get our heads down for the night. The shower was pitiful and took 20 mins to use as the water flow was terrible, It had a pics of material with velcro on it as a blind to stick it to the window and the downstairs bar looked like that of a working mans club. For £74 it’s pretty much what we expected in Bournemouth. Good for a quick overnight stay but wouldn’t book it for any longer. ![The tired bar downstairs ](https://a.travel-assets.com/ugc/hotel-reviews/E792352E3CDACCE74D5C1712E5391487AC4F17E31600595681534.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![The Velcro blind found on the floor ](https://a.travel-assets.com/ugc/hotel-reviews/1074D142C82BD79571981B251C2A309D413BD05E1600595677102.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Daniel Stayed 1 night in Sep 2020 Verified ### 6/10 Okay #### Rosscap Sep 1, 2020 Liked: Staff & service, amenities Dealing with COVID measures well. More variation with the breakfast boxes would have been nice ##### Rosscap Stayed 7 nights in Aug 2020 Verified ### 2/10 Terrible #### Verified traveller Aug 31, 2020 Disliked: Cleanliness, amenities, property conditions & facilities Very poor condition, toilet are not clean. 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