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Bournemouth Highcliff Marriott Hotel – Avis

4 out of 5
Bournemouth Highcliff Marriott Hotel
105 St. Michael's Road, Bournemouth, England

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 65 avis sur 123." "
Note de 8 – Bien, d’après 32 avis sur 123." "
Note de 6 – Acceptable, d’après 17 avis sur 123." "
Note de 4 – Médiocre, d’après 3 avis sur 123." "
Note de 2 – Terrible, d’après 6 avis sur 123." "

8,8/10

Propreté

8,8/10

Service et personnel

8,2/10

Commodités

8,4/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 – Acceptable

Nizar

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel
I was having breakfast and A staff member wouldn’t let me leave the restaurant before I paid when you usually pay at checkout. She chased me as I was leaving the restaurant and made me feel like a thieve. On top of that, the staff at the reception made my wife pay a second time for the same breakfast! Then we had to go back and forth to prove that we had already paid and obtain a refund! Outrageous!
Séjour de 2 nuits en mars 2024
The Front Desk Team a répondu le 21 mai 2024
Thank you for your Feedback! We are sorry to hear of your experience. Your concerns have been passed on to the Management team.

10/10 – Excellent

Peter

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent location just minutes from the beach. Lovely outdoor heated pool and breakfast was decent.
Séjour de 1 nuit en mai 2024
The Front Desk Team a répondu le 28 mai 2024
Thank you for the Lovely Feedback!

6/10 – Acceptable

Laura

It was hard to get a park at the hotel despite us staying there.
Séjour de 1 nuit en mai 2024
The Front Desk Team a répondu le 22 mai 2024
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8/10 – Bien

Azmat

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice hotel with a superb view. Just a bit dated, otherwise all was up to standard and worth it.
Séjour de 1 nuit en mai 2024
The Front Desk Team a répondu le 9 mai 2024
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6/10 – Acceptable

steven

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Terrible confusion over getting a meal in the hotel. At check in please inform visitors that if the restaurant get busy no other food options are available??? Management very poor. Unfortunately no options were offered just “it’s always like this. As if I should know?
Séjour de 4 nuits en mai 2024
The Front Desk Team a répondu le 9 mai 2024
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10/10 – Excellent

Kathryn

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely property but the parking was not great at all.
Séjour de 2 nuits en mai 2024
The Front Desk Team a répondu le 6 mai 2024
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8/10 – Bien

Edwin

Points forts : Propreté, service et personnel
A feeling of being a little run down in some areas eg from the lift to the car park whilst the lift to the room, the corridor and the room itself were very good.
Séjour de 2 nuits en avril 2024
The Front Desk Team a répondu le 2 mai 2024
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8/10 – Bien

Josephine

Points faibles : Propreté
Séjour de 2 nuits en avril 2024
The Front Desk Team a répondu le 2 mai 2024
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10/10 – Excellent

Martin, Farnborough

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice big suite in the cottage
Séjour de 1 nuit en avril 2024
The Front Desk Team a répondu le 2 mai 2024
Thank you for your Feedback!

10/10 – Excellent

Marc

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Yet another pleasure stay!
Séjour de 4 nuits en avril 2024
The Front Desk Team a répondu le 2 mai 2024
Thank you for the lovely Feedback!

10/10 – Excellent

Richard

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The menu in Brasserie Blanc had a good choice and the food was very well prepared and tasty. The BB staff were very pleasant and courteous both at dinner and at breakfast. The reception staff were very helpful. The room was very comfortably with excellent views of the sea and pier. It was very handy that the West Cliff lift is straight outside the front door of the hotel. It made an interesting route to the beach promenade.
Séjour de 2 nuits en avril 2024
The Front Desk Team a répondu le 17 avr. 2024
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10/10 – Excellent

Sri Venkata Ramana

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Great location and friendly staff.
Séjour de 4 nuits en avril 2024
The Front Desk Team a répondu le 17 avr. 2024
Thank you for the Lovely Feedback!

10/10 – Excellent

Pauline, Wentzville

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy to walk into city centre, Our room was newly renovated and had a nice bathroom with walk in shower. Parking was very expensive at the hotel at £12 per day.
Séjour de 3 nuits en avril 2024
The Front Desk Team a répondu le 12 avr. 2024
Thank you for the Lovely Feedback.

10/10 – Excellent

Lewis

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quiet and sea view
Séjour de 1 nuit en mars 2024
The Front Desk Team a répondu le 10 avr. 2024
Thank you for the lovely Feedback!

8/10 – Bien

Sarah

Séjour de 2 nuits en avril 2024
The Front Desk Team a répondu le 2 mai 2024
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10/10 – Excellent

Kim

The rooms have been refurbished to o an excellent standard in the Dorchester building well worth the money
Séjour de 1 nuit en mars 2024
The Front Desk Team a répondu le 2 avr. 2024
Thank you for the Lovely Feedback!

8/10 – Bien

Tahiyat

Voyage de couple, Voyage d’affaires
the room was nice but we booked a suite and was told at check in that it’s not available for use anymore due to maintenance so was quite disappointed as we were then forced to have the next ‘best’ room which was a regular sea view room. not pleased at the room disappointment so made the experience less happy. they could’ve notified us earlier rather than making us wait.
Séjour de 2 nuits en mars 2024
The Front Desk Team a répondu le 30 mars 2024
Thank you for your Feedback. We are sorry to hear of your experience. Your concerns have been passed on to the Management Team.

8/10 – Bien

Benjamin

Voyage en famille avec de jeunes enfants
Points forts : Propreté, état et installations de l’hébergement
It was very clean and the room was comfortable.
Séjour de 2 nuits en mars 2024
The Front Desk Team a répondu le 18 mars 2024
Thank you for the lovely Feedback!

8/10 – Bien

fRANCES

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location. Outdoor decor needs updating. Comfortable stay .
Séjour de 1 nuit en mars 2024
The Front Desk Team a répondu le 9 mars 2024
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10/10 – Excellent

Caroline

Séjour de 1 nuit en février 2024
The Front Desk Team a répondu le 26 mars 2024
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10/10 – Excellent

Tracie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
The Front Office Team a répondu le 4 mars 2024
Thank you for the Lovely Feedback!

10/10 – Excellent

Wayne, Bridgwater

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff clean hotel and convenient location.
Séjour de 1 nuit en février 2024
The Front Desk Team a répondu le 3 mars 2024
Thank you for the lovely Feedback!

10/10 – Excellent

Samuel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Amazing views, service and location
Room was perfect, views amazing and the food was reat too. Service was really good and the whole stay very relaxing in a perfect location.
Séjour de 2 nuits en février 2024
The Front Desk Team a répondu le 29 févr. 2024
Thank you for the Lovely Feedback!

8/10 – Bien

Daniel

Lovely room. Good venue. Nice staff.
Séjour de 1 nuit en février 2024
The Front Desk Team a répondu le 28 févr. 2024
Thank you for the lovely Feedback.

10/10 – Excellent

barry

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
The Front Desk Team a répondu le 25 févr. 2024
Thank you for the lovely review.

2/10 – Terrible

Gaganpreet

Séjour de 1 nuit en février 2024
The Front Desk Team a répondu le 29 févr. 2024
Thank you for your Feedback. We are sorry to hear of your experience. Your concerns have been passed to the Management Team.

8/10 – Bien

Stephen, Wrexham

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
After a long journey down arrived at the hotel to find that unfortunately the free street parking outside was full so had to use the hotel car park. No issues with the car park apart from the price (£12 per day)Checked in and were told we'd been allocated one of the cottages.The cottages are quite spacious with two double beds and are great for families with chidren. Espcially in summer as you can go out the patio door across the grass to the outside pool. It was quite dull when we arrived and the lighting in the cottages does leave a lot to be desired so we didn't really pay that much attention to the decor. The next morning was bright and sunny and we soon noticed a stain down the ceiling and wall in one corner where it looked as though someone had thrown food. In addition a thick layer of dust on the small table and black fingerprints above the handle on the bathroom door were also apparent. On going out for the day I mentioned the stain down the wall to Reception who advised that they would have Housekeeping look at it. If they did nothing was done as it was still there when we returned which I found a bit disappointing. The next morning I went to take a shower only to find there was no hot water. . On checking out I mentioned this to Reception who just said "oh wow!". Not quite the response I was expecting. Maybe a "I'm very sorry I'll get someone to look into that" would have been better. Depite these little issues I really liked the hotel and would definitely return.
Séjour de 2 nuits en février 2024
The Front Desk Team a répondu le 15 mars 2024
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10/10 – Excellent

Graham

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great family room for a stay with friends. Beautiful sea views. No complaints except limited parking available over the weekend we were there.
Séjour de 2 nuits en février 2024
The Front Desk Team a répondu le 18 févr. 2024
Thank you so much for the lovely feedback!

10/10 – Excellent

Emma

Séjour de 1 nuit en février 2024
The Front Office Team a répondu le 18 févr. 2024
Thank you so much for your feedback!

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en février 2024
The Front Desk Team a répondu le 15 févr. 2024
Thank you for the lovely Feedback!

10/10 – Excellent

Tracey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
The Front Desk Team a répondu le 13 févr. 2024
Thank you for the lovely feedback.

10/10 – Excellent

Marc

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved every minute of staying here, definitely coming back!
Séjour de 3 nuits en février 2024
The Front Desk Team a répondu le 13 févr. 2024
Thank you for your lovely feedback!

8/10 – Bien

Tzensila

Points forts : Propreté, service et personnel
Séjour de 1 nuit en janvier 2024
The Front Desk Team a répondu le 13 févr. 2024
Thank you for your feedback!

6/10 – Acceptable

Sharon

Voyage d’affaires
Points forts : Propreté, confort de la chambre
It was okay.
The staff on reception were very nice and helpful. Considering this was my first time of staying on going to breakfast not one of six staff that were on informed me of how the breakfast was served. The cottages outside are very dated and very little sockets, which when on business you need to be able to sit and work and have the ability to charge your laptop. Was it worth paying extra to see the pier. No not really. Sustainably the radiators needed to turn off on entering. It was overly warm. I like that there was refill cleansing products over the bath. But still plastic tubes of body lotion. Would have been nice to have had a dressing gown and slippers, the latter because of the carpets had seen better days. I did note on my way out that they had refurbed some of the rooms. If you’re a single female. Ask not to be put in a cottage as the road is poorly lit and very daunting to walk along when it’s dark.
Séjour de 1 nuit en janvier 2024
The Front Desk Team a répondu le 13 févr. 2024
Thank you so much for taking the time to leave us your feedback. Apologies for the inconvenience caused to you, we will pass this on to the relevant department.

6/10 – Acceptable

Jennifer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Came to Bournes to watch my son dancing at the BIC had a double room with my partner because we came back late. The room was very cold tried to turn the heating up. It wouldn’t go beyond 24°. It was below freezing outside so I just couldn’t get warm. Had a problem with the fan in the toilet, it just wouldn’t go off had to switch it off manually, not what you expect from such a nice hotel and One pain was having to pay for parking £12.50 it’s a top hotel more expensive than any of them in Bournemouth so you shouldn’t have to pay for parking
Séjour de 1 nuit en janvier 2024
The Front Desk Team a répondu le 13 févr. 2024
Thank you so much for taking the time to leave us your feedback. Apologies for the inconvenience caused to you, we will pass this on to the relevant department.

10/10 – Excellent

David

Séjour de 1 nuit en janvier 2024
The Front Desk Team a répondu le 13 févr. 2024
Thank you for the lovely feedback.

10/10 – Excellent

Helen

Séjour de 1 nuit en janvier 2024
The Front Desk Team a répondu le 13 févr. 2024
Thank you for the lovely feedback.

10/10 – Excellent

Paman

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en décembre 2023
The Front Desk Team a répondu le 13 févr. 2024
Thank you for the lovely feedback.

4/10 – Médiocre

Alicia

Points faibles : Propreté
Séjour de 3 nuits en décembre 2023
The Front Desk Team a répondu le 13 févr. 2024
Thank you for your feedback.

10/10 – Excellent

Diane

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Ideal for quiet relaxation. Love the renovated rooms.
Séjour de 1 nuit en janvier 2024
The Front Desk Team a répondu le 13 févr. 2024
Thank you for your lovely feedback!

8/10 – Bien

Richard

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Front Desk a répondu le 4 janv. 2024
Thank you for taking the time to leave us your feedback. We are glad that you enjoyed your stay with us!

8/10 – Bien

Richard

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Front Desk a répondu le 4 janv. 2024
Thank you for taking the time to leave us your feedback. We are glad that you enjoyed your stay with us!

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Front Desk a répondu le 4 janv. 2024
Thank you for taking the time to leave us your feedback. We are glad that you enjoyed your stay with us!

6/10 – Acceptable

Lynne

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
The room was very hot and we were unable to adjust the temperature. A £12 parking charge was not mentioned until after we had parked.
Séjour de 1 nuit en décembre 2023
Front Desk a répondu le 4 janv. 2024
Thank you for taking the time to leave us your feedback. We will be passing this on to the relevant departments.

2/10 – Terrible

Toby

Séjour de 1 nuit en décembre 2023
Front Desk a répondu le 4 janv. 2024
Thank you for taking the time to leave us your feedback. We apologise if your stay wasn't as expected.

10/10 – Excellent

Jacqueline

Séjour de 1 nuit en décembre 2023
The Front Desk Team a répondu le 13 févr. 2024
Thank you for the lovely feedback.

10/10 – Excellent

Vojtech

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Lumi a répondu le 26 déc. 2023
Thank you very much for your excellent review, we are really glad you enjoyed your stay with us. Merry Christmas and Happy New Year!

10/10 – Excellent

Steven

Séjour de 1 nuit en décembre 2023
Lumi a répondu le 26 déc. 2023
Thank you very much, we really loved your review it is lovely and we are glad you have enjoyed your stay at our property. Merry Christmas! and Happy New Year!

6/10 – Acceptable

Lisa

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Hotel lovely but communication impossible
The hotel is lovely and in a fabulous position overlooking the sea. However the trip has been marred slightly by the inability to contact them regarding something I left in my room. I have tried multiple routes to contact the front desk all of which have been ignored. There should be an advertised telephone and email contact for the front desk that actually gets through to the hotel rather than just the Marriott group which seems to just ignore all communication.
Séjour de 1 nuit en décembre 2023
Front Desk a répondu le 4 janv. 2024
Thank you for taking the time to leave us your feedback. We will be passing this on to the relevant departments.

10/10 – Excellent

Yvonne

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
brilliant service ,hotel clean and staff friend .
Séjour de 1 nuit en décembre 2023
Lumi a répondu le 26 déc. 2023
Thank you for your lovely review. Kindest regards.