Front of property
Check availability

Reviews of Aqua Hotel Burgas

4 out of 5
Aqua Hotel Burgas
Demokrazia blvd, Lazur quater block 16, complex Lazur Burgas, Burgas

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 90 reviews" "
Rating 8 - Good. 36 out of 90 reviews" "
Rating 6 - Okay. 14 out of 90 reviews" "
Rating 4 - Poor. 16 out of 90 reviews" "
Rating 2 - Terrible. 1 out of 90 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Pierre

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Jerome, Western Springs

Disliked: Staff & service, property conditions & facilities
The walls were thinner and I heard all night talking next door, bathroom drain was clogged, parking was not available as was advertised.
Stayed 1 night in Jul 2023

8/10 Good

Philip

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2022

6/10 Okay

Pavel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
K
Stayed 2 nights in Aug 2022

10/10 Excellent

Yusuke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs were very kind. Overall everytjing was good. I wish that there were more amenities such as slippers, more toilet paper, bathrobes.
Stayed 1 night in Aug 2022

4/10 Poor

Baljinder

Stayed 1 night in Aug 2022

8/10 Good

Kristiyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Rositsa

Stayed 2 nights in Jul 2022

8/10 Good

Houchang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the quality and the friendliness of the service.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

8/10 Good

Philipp

Liked: Cleanliness, staff & service, amenities
Nice pool and spa area.
Stayed 2 nights in May 2022

10/10 Excellent

Vladimir

Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
The hotel suppose to be a 4 stars, but it is far away from that. To start with, the hot water was not always available, so every time going to the shower it was a surprise for what you will get. When asked about it at the reception, I was told that they don't have hot water??? Second of all, the sink was leaking and the drainage of the bath tub was not working well, so after the shower you end up with ankle high water. The pool of the hotel was not working, but funny enough, all the reception was smelling like chloride really strong. The hotel should be renovated because the condition of the room was slightly disappointing, including the terrible bathroom and non existing sound isolation from the corridor and neighbours. The only thing working properly was an AC.
Stayed 4 nights in Aug 2021

8/10 Good

Hristo

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family stay.
Good stay, clean and comfortable.
Stayed 8 nights in Jun 2021

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay fast internet
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice indoor pool, gym and sauna.. The property is near to shops and markets, and the public transportation stop is in front.. Pleasant multi-lingual staff..
Stayed 3 nights in Apr 2021

10/10 Excellent

Egidijus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021

6/10 Okay

Jivka, Canada

Liked: Staff & service
Disliked: Property conditions & facilities
Maintenance, very bad smell,a/c. It working in one room the other room water leak from the hot tap . Breakfast and coffee not good. I will never go back and the money they charge for the room
Stayed 2 nights in Aug 2020
Response from Apostol Mihaylov on Sep 4, 2020
Dear Guest, thank you very much for your review! We appreciate all feedback! We are always trying to improve our service! Sincerely yours - Aqua hotel team!

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got the room at location and at a way better price than what the hotel was requesting and at 4 am !
Stayed 2 nights in Aug 2020
Response from Apostol Mihaylov on Sep 4, 2020
Dear Guest, thank you very much for your lovely review! We hope that you will visit us again! Sincerely yours - Aqua hotel team!

6/10 Okay

David

Liked: Cleanliness
Disliked: Room comfort
Air-conditioning wasn't felt
Air-conditioning in the room was very low. Wasn't felt. To open the window was the solotion. They did offer another room but a lot smaller. Bed wasn't comfortable you can feel the springs. Blackout curtains isn't blocking light. There is a blinking sign outside which you can see it's blinks in the room. No Espresso in breakfast..no juice in breakfast just water.
Stayed 2 nights in Jul 2020
Response from Hotel Aqua Team on Jul 30, 2020
Dear Guest, thank you very much for your feedback and for all your remarks! We hope that you will visit us again! Sincerely yours - Aqua hotel team!

4/10 Poor

Neil

Disliked: Property conditions & facilities, room comfort
Fortunately we only stayed 1 night but that night was unbearable the aircon was so hot that. We had no sleep and the
Stayed 1 night in Oct 2019
Response from Apostol Mihaylov on Oct 23, 2019
Dear Guest, thank you very much for your feedback! We are very sorry to hear that you had an unpleasant experience in our hotel. We are constantly trying to improve our service! We hope that you will give us a chance to do better next time! Sincerely yours - Aqua hotel team!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice enough
overall it is a nice hotel with nice staff. However, the A/C in the Apartments does not get as cold as it should especially compared to regular rooms.
Stayed 1 night in Jul 2019

8/10 Good

Elitsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
The bed is bad. Not comfortable and it seems old. I could not sleep verywell because of bdd
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Great location, clean room, great customer service, friendly staff
Stayed 3 nights in Mar 2019

10/10 Excellent

Nikolay

Liked: Cleanliness, property conditions & facilities, room comfort
Good choice
Good service, warm and comfortable room.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

bogdan

Very good hotel. Very friendly staf, good breakfast,clean room, free parking.
Stayed 6 nights in Nov 2018

8/10 Good

anne, Maryborough

Good enough.
Relaxing, clean, spacious room. Walking distance to beach. Breakfast good. Meal in bistro so so. Swimming pool good.
Stayed 2 nights in Aug 2018

8/10 Good

Timothy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

8/10 Good

Elitsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Dumitru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for one night transit relaxation.
Great service, Pool and SPA unlimited time included, the breakfast spread was with good.
Stayed 1 night in Oct 2017

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok for a night or two but not for a week clean and friendly but very basic
Stayed 6 nights in Sep 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

8/10 Good

Phoebus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely will stay again
Great breakfast

8/10 Good

Kamen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business and leisure
The hotel is located at a place with convenient access from the road to Sofia. The staff is polite and helpful. The food in the restaurant is very good. The breakfast is also of very good quality and variety. Rooms are spacious.

6/10 Okay

Fahy

Response from Apostol Mihaylov on Jul 21, 2016
Thank you for your review! We will try harder to make you happier next time. Regards, Apostol Mihaylov Marketing manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Apostol Mihaylov on Jun 21, 2016
Hello! Thank you for your review! We are looking forward to you being our guest again! Regards, Apostol Mihaylov

10/10 Excellent

Constantin, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and a wonderful experience
Great, location and a wonderful experience. I highly recommend the place, definitely I will return!!!
Thank you for the good recommendation. We will be very glad to welcome you again!

6/10 Okay

Boyko

We are very sorry you are not completely happy with our service. We are constantly trying to improve in every way. Hope your next visit will be more satisfying!

8/10 Good

Carolin

Travelled with group
Liked: Staff & service, amenities
.
Stayed 2 nights in Aug 2023

10/10 Excellent

Tuncay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Ajda

Stayed 1 night in Sep 2022

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was really great
I have to say that was really cheap and good hotel. With my husband we enjoyed the breakfa
Stayed 5 nights in Aug 2022

8/10 Good

Ildiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Egy hét
A hotel kb 20 percgyaloglàsra van a tengertõl és a főtértől. A medence és a sportterem ingyenes.A jacuzzi 12 leva/ fő.A reggeli jó,de mindig ugyanaz.Naponta van takarítás,törölköző csere.A szekrényben 2 vállfa van csak.A medence úszni jó,160 cím mély és 28 fokos.
Stayed 7 nights in Aug 2022

10/10 Excellent

Morten

Stayed 1 night in Aug 2022

10/10 Excellent

Muharrrem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2020

8/10 Good

Janusz

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
not informed reception staff
rooms painted in very strange colors .reception staff is not able to recommend any place in any office any restaurant they don't know anything or don't want to help... very strang
Stayed 2 nights in Aug 2020
Response from Apostol Mihaylov on Sep 4, 2020
Dear Guest, thank you very much for your review! We are always trying to help all guests but there truly aren't any restaurants close to the hotel. There were some but after the pandemic period they did not reopen. Sincerely yours - Aqua hotel team!