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Reviews of Hampton Inn Boulder - Louisville

2.5 out of 5
Hampton Inn Boulder - Louisville
912 W. Dillon Road, Louisville, CO

Reviews

8.0

Very good

Rating 10 - Excellent. 332 out of 832 reviews" "
Rating 8 - Good. 268 out of 832 reviews" "
Rating 6 - Okay. 124 out of 832 reviews" "
Rating 4 - Poor. 73 out of 832 reviews" "
Rating 2 - Terrible. 35 out of 832 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Kathryn

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Yes, if one reads the property description closely, it does state, "Parking available." If one expands the pop-up descriptive bubble, it states, "Self parking on site (USD $$$$$$$ per day*)." That 'disclaimer' is hidden to all unless there is some reason to click on the "See all" button - not something that most of us do unless we have some kind of 'heads-up' that instigates it. I didn't. I'm willing to bet that most people don't, so I was unprepared when the desk clerk told me that I would need to pay an additional $$$$$$$ $/2 fee for the privilege of parking in the hotel lot, which is actually more than what Expedia's website states. It may be "just half -$," however there's a principle involved. Dishonesty and misrepresentation, regardless of the magnitude of the deception, is abhorrent. It was clear from the desk clerk's demeanor that this little 'surprise package' provokes a good deal of rancor from guests checking in. Much like my case, the deadline to cancel has passed, so one is either forced to pay the fee, park off the property and subject oneself to the possibility of having one's vehicle towed, or walk away without completing the registration, thus walk away while being responsible for at least one night's hotel cost and likely no recourse for recovery. This is opportunistic, wrong-headed and unethical. I recommend you consider going elsewhere rather than support such deceptive business practices. (count the $, above)
Stayed 1 night in Apr 2024
Response from AGM on Apr 23, 2024
Thank you for taking the time to give us a review, we apologize that the parking fee is not more readily available when booking through Expedia, and we will address this in the future. We hope you will give us another opportunity to serve you better. The small fee is helping us to improve amenities for our guests and increases safety in our parking lot.

10/10 Excellent

Deo Erik Paolo

Liked: Cleanliness
The staff are very friendly
Stayed 2 nights in Apr 2024
Response from AGM on Apr 20, 2024
Thank you so much for your review! And for mentioning our amazing team! We hope to see you again in the future!

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about my stay was wonderful - except the (powdered/artificial) scrambled eggs. Loved the location, facilities, staff, and cleanliness. Need to do something about those nasty fake eggs tho!
Stayed 2 nights in Apr 2024
Response from AGM on Apr 10, 2024
Thank you, Chad, for the fantastic review! Our scrambled eggs are real eggs and are cage free. They come pre-cooked; we will do a better job going forward in the preparation. Thank you for your feedback! We look forward to seeing you again the future!

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service
Staff is always very friendly and helpful.
Stayed 4 nights in Apr 2024
Response from AGM on Apr 10, 2024
Hi Sharon, thank you for the kind words to my team! It was a pleasure having you stay with us, and we hope to see you again soon!

4/10 Poor

Barry

Business traveller
Liked: Cleanliness
The check-in was a bundle of minor inconveniences. The dashboard pass, the need to show and share so much information, the lack of anticipation of my late arrival, the breakfast at 7 instead of 6, all made the welcome not a warm one.
Stayed 1 night in Apr 2024
Response from AGM on Apr 9, 2024
Barry, we are so sorry to hear about your experience. Your feedback will be addressed with our staff regarding your stay. We hope you will give us another opportunity to provide you with an exceptional stay in the future.

4/10 Poor

Brian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel staff were friendly, walls in hallway were dirty, but once we got into room it went way downhill. Their was no toilet paper holder in the bathroom and then we woke up to a bed bug crawling across our pillow.
Response from AGM on Mar 27, 2024
Thank you, Brian, for your feedback, we are striving to improve every day and your review is very helpful. We hope you will give us another try in the future.

6/10 Okay

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Television viewing options were horrible. Many stations did not work or worked occassionally.
Stayed 2 nights in Mar 2024
Response from AGM on Mar 27, 2024
Thank you for your review, Jeffrey, we are excited to be upgrading the television experience for our guests coming in April this year! We hope you will give us another opportunity in the future..

8/10 Good

Eliza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a great breakfast!
Stayed 1 night in Mar 2024
Response from AGM on Mar 27, 2024
Thank you, Eliza, for your review! We will do our best to earn a 5 next time. Thank you for staying with us here at The Hampton Inn Louisville!

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close CU Boulder campus and very clean. Felt safe and the staff very friendly
Stayed 1 night in Mar 2024
Response from AGM on Mar 27, 2024
Thank you so much Katrina for wonderful review! We look forward to welcoming you back in the future!

10/10 Excellent

Adriane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. The breakfast was definitely a 10. I really like the black out shade in the room. I was able to get some good rest.
Stayed 1 night in Feb 2024
Response from AGM on Mar 30, 2024
Thank you do much the wonderful 5! We look forward to seeing you again soon!

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was absolutely wonderful. But the toilet had issues and the bathtub didn't drain properly.
Stayed 4 nights in Jan 2024

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
HVAC was noisy and room had a weird smell to it.
Stayed 1 night in Jan 2024

10/10 Excellent

carlon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

John S, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Amy

Stayed 1 night in Jan 2024
Response from AGM on Mar 30, 2024
Thank you for the fantastic 5 Amy! We hope to see you again!

10/10 Excellent

Elaine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool looked like it had algae growing in it and the room was not clean. We arrived late at night and just dealt with it for the night. We did not use the shower/tub because it was very dirty. The woman at the front desk was very nice and helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Stayed 1 night in Jan 2024

4/10 Poor

Joe

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The light in my bathroom didn’t work so I had to do everything in the dark. I didn’t feel like messing with it but just want the hotel to know.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cesare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Extremely friendly staff, very accommodating for a last minute booking.
Stayed 1 night in Dec 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and not to far from Denver and Colorado University

10/10 Excellent

Daniel

Response from AGM on Mar 30, 2024
Thank you for the exceptional 5 Daniel! We look forward to welcoming you back to the Boulder area again!

4/10 Poor

Gustavo

Business traveller
Beware they charge for parking.
Stayed 2 nights in Dec 2023

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very quiet hotel, which I like
Stayed 2 nights in Nov 2023

8/10 Good

Ray

Travelled with family
Room was clean.
Stayed 1 night in Nov 2023

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

DEBORAH, GILLETTE

Liked: Cleanliness, staff & service
Comfortable
Stayed 1 night in Nov 2023

6/10 Okay

Dana

Travelled with partner
Liked: Staff & service
Friendly staff. Decent breakfast. Hotel seems worn. Broken towel hanger on door. Required $7 parking fee. Men’s bathroom out of order in lobby. Ice maker broken on our floor.
Stayed 3 nights in Nov 2023

10/10 Excellent

Tehvin

Liked: Cleanliness, staff & service, property conditions & facilities
Worked us in early! Great customer service and room was clean
Stayed 1 night in Nov 2023

8/10 Good

James

Stayed 1 night in Nov 2023

4/10 Poor

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I am an amputee. The shower chair they gave me was missing two of the stoppers on its leg and deformed when I sat on it. There also was no shower dam so water ran all over the bathroom. I signed up for a double queen and they said when I got there that they didn't have double queen assessable rooms. They also charged for parking when there was no need. However, the staff and breakfast were great.
Stayed 2 nights in Oct 2023

4/10 Poor

jon

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The fridge had food in it, the trash can was not emptied and there were a pair of sandals in the room all from the previous guest.
Stayed 2 nights in Oct 2023

4/10 Poor

Conner

Disliked: Property conditions & facilities
Bathroom light didn’t work, shower didn’t drain, pool was dirty
Stayed 1 night in Oct 2023

2/10 Terrible

Nancy

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Oct 2023

6/10 Okay

Robyn

Liked: Cleanliness
The staff were nice enough. The room phone didn’t work and I asked twice for it to be fixed but no one did anything. I had to request housekeeping. This place is ok for the price but nothing special.
Stayed 3 nights in Oct 2023

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

10/10 Excellent

Pamela, Millington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location convenient to local shopping
Stayed 1 night in Oct 2023

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 4 nights in Oct 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 2 nights in Oct 2023

6/10 Okay

John

We had a reservation for 3 people and 2 beds, when we got to the room ONE bed and no other rooms available good thing our son who lives in Louisville gave us a air mattress. Never again
Stayed 2 nights in Oct 2023

6/10 Okay

Cynthia

Disliked: Staff & service
Downturn in service
This hotel has drastically declined since the last time I stayed here before Covid. There was one person in the hotel trying to complete the breakfast operation as well as the front desk so service was terrible. We were locked out of our room because of a battery needed in the door lock and that same person had to take care of that. Breakfast has also declined and we plan to avoid this hotel in the future.
Stayed 3 nights in Oct 2023

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from AGM Hampton Inn on Sep 27, 2023
Thank you, Gerardo, for the fantastic review! It was a pleasure having you stay with us, and we look forward to seeing you again in future!

6/10 Okay

Stephanie

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from AGM Hampton Inn on Sep 27, 2023
Thank you for taking the time to give us a review Stephanie. We hope you will give us another opportunity in the future.

6/10 Okay

Beth

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It’s a nice facility with friendly staff, however the room wasn’t clean, no hand soap or toilet paper, used washcloth in the shower and a shower curtain that hadn’t been changed for quite some time. Maybe they are short on cleaning staff, but it was pretty disappointing. The bed was great, the shower water pressure good, breakfast fine, but the room was not clean or restocked properly.
Stayed 1 night in Sep 2023

6/10 Okay

Stephen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Shower body wash was empty and it was questionable as to whether the tub was cleaned since there was hair from a previous visitor. We were not notified that there was a nightly charge for parking.
Stayed 2 nights in Sep 2023

2/10 Terrible

pedro, Harvard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt put me in the right room i was suppose to be in, staff was terrible! Told me i was going to get a refund and didnt! Bad experience on hotel and all expedia!
Stayed 1 night in Sep 2023

6/10 Okay

Shawn

Stayed 2 nights in Sep 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't realize we had to ask for cleaning of the room daily if we wanted it. Really didn't care for that policy!
Stayed 3 nights in Sep 2023

4/10 Poor

Carson

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Sheets and bedding smelled horrible. I'm guessing someone soiled the bed earlier. AC was broke and did not cool - ended up sweating in my room with the AC cranked. No bars of soap or extra toilet paper. Not what I expect for Hampton Inn. I stay at those a lot and this one needs some work.
Stayed 4 nights in Aug 2023