4/10 Poor
Susan
Travelled with partner
Mar 17, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I was so confused. We booked the jacuzzi queen for our 28th anniversary. They canceled the day before our stay, because there were problems with the room. So we rescheduled for a few weeks layer. Because of the occasion we wanted a room with a private hot tub or a jacuzzi. We didn't want a regular room. But they canceled a 2nd time. They offered us another room but we weren't interest. Then they called and offered to comp a regular room. So we said okay. It's an hour drive from our home to Boulder. We got to the room. We were tired. The handrail leading up the stairs was loose and wobbly. Its scared me - I'm an older person and I rely on handrails. The room was nice enough but the bathtub was filthy. It had a grey film. A person couldn't shower in it, and forget taking a bath! I was so confused. The staff is so helpful and kind. Why would they comp us a room with a dirty bathtub? We didn't stay. We went home. I would say, the lodge is nice enough if you are just looking for a place to sleep, but the room itself is not the destination. And bring your own tub cleaner.
Susan
Stayed 1 night in Feb 2024