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Reviews of Rooms in Family House in Salem Boston

3 out of 5
Rooms in Family House in Salem Boston
3 Tudor Terrace, Saugus, MA

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 21 reviews" "
Rating 8 - Good. 3 out of 21 reviews" "
Rating 6 - Okay. 2 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 3 out of 21 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Bob, Saugus, MA

Very nice home, owners were very friendly. Wish we had known it was a home not a hotel prior to arriving. We were uncomfortable with the traditions of the house, not really sure what was acceptable or not.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Peter

Great option for Boston stay
Great spot, great accommodations, friendly
Stayed 1 night in Sep 2018

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You can do better elsewhere...
First off, the name is a little mis-leading. It isn't located near Logan Airport. It's a good 20 minutes away and longer with normal heavy traffic. Also, it isn't a hotel, but rather a large private home with a number of bedrooms. Our TV did not work, the ceiling light was burned out, the smoke detector had been disconnected and the only air conditioner was a tower fan in the middle of the bedroom. The owner prefers you pay in cash and at $145 per night, you can do better elsewhere.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Room in a home
I read that it was a guesthouse. I assumed that meant a small house away from the main house. Instead it was a room off the hallway from main home. One has to walk through the living room and up stairs. The family was eating 3xs as I entered or exited. I felt awkward for disturbing them. I have a broken kneecap and getting up the stairs was difficult. Especially with my luggage. I would have NEVER stayed there had I known what the setup was. But it was in a nice residential area where there are no hotels. The room was large, clean and comfortable.
Stayed 3 nights in Aug 2018
Response from Jacky on Aug 26, 2018
Dear guest, we are sorry that we caused the misunderstanding about the house. We welcome our guests stay at our house. If we knew that you have a broken kneecap, we would be very willing to help with your luggage. We are also pleasant that you like the room.

2/10 Terrible

Bruno, Canada, Ontario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was not a hotel. All you get is a room with an uncomfortable bed and a small washroom with only a small shower no tub. The is unit is beside the window. This unit is very noise. So it is hard to sleep. We were planning a 4 day stay, but only stayed 2 nights. Expedia should list this as an air B and B. Without the breakfast.
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a 1 night stay to be close to airport
It was really difficult to find, ended up knocking on a neighbor’s door by accident which was scary. Once there, the house, room, and host were fine.
Stayed 1 night in Aug 2018

6/10 Okay

S, NY

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Very pretty views. Unfortunately, the bathroom was dirty, faucets loose, tangled cord on blinds. Many products left to share in shower - but comfortable. Owner very friendly - but could have used a good cleaning in kitchen and bathrooms.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t realize I booked a stay at someone’s house. The house was beautiful and clean. The host was great! He was very kind and friendly.
Stayed 1 night in Aug 2018

8/10 Good

Yury, Rockville, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean private house and a friendly and ready to help owner. A nice view from the windows. However, this is a family house and you are staying with a family of the owner living here. It was ok for us but it may make someone not feeling comfortable. The only minus for us was smell of cigarette smoke in the hallway (but not in the bedroom, though) which we don’t bear well. All in all, we liked the inn.
Stayed 1 night in Jul 2018
Response from Jacky and Lulu on Jul 26, 2018
Dear Yury, thank you for taking time to write the review. This is very useful information to our guests. We will continually improve our service and make our guests comfortable and enjoyable. We are also looking forward to seeing you again!

10/10 Excellent

Tony, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent!! Nice location. The owners were very helpful.
Stayed 1 night in Jul 2018
Response from Jacky & Lulu on Jul 21, 2018
Dear Tony, thank you for your wonderful review. I’m so glad that you have enjoyed your staying here. We hope to see you again!

10/10 Excellent

Dan, northbridge ma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A new favorite
This hotel and the family that run it are equally amazing. Close to the city and a great deal. The family are always trying to make sure you are happy and comfortable. I was in a wedding and came a little early but they still let me check in so I could make it on time. I would recommend this hotel to anyone staying in the area over a major chain hotel every time.
Stayed 1 night in Jun 2018
Response from Jacky on Jul 5, 2018
Dear Dan, Thank you very much for your recent visit and for taking the time to share your feedback. We're glad to read that we met your expectations! We hope to meet you again. Warmest Regards, Jacky

2/10 Terrible

Christine

Disliked: Staff & service, property conditions & facilities
The hotel is very out of the way, the taxi driver couldn’t find it. And when I arrived the place was locked up. Leaving me stranded and with nowhere to stay that night. Avoid!
Stayed 1 night in May 2018
Response from Lulu (Manager) on May 24, 2018
Hi Christine, Please do accept our sincere apology. We didn’t receive your call and cause such inconvenience to you. We appreciated you sharing your helpful suggestions so that we may continue to improve. We are confident that you will be favorably impressed on your next trip if you give another chance to us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay near Logan airport
My wife and I stayed for 1 night. We were in Boston to attend a red Sox game. Upon arrival we were greeted at the door. My 1st impression was how nice and clean the house is. Upon entering we we're given a pair of slippers to wear as the house is very clean. We stayed in room C, a very spacious room with a 65" brand new smart TV. The bathroom in the room was gigantic, everything in like new condition, much larger than the main bathroom in my home. The bed was very clean and comfortable. I would strongly recommend this place to anyone. Jacky and Lulu were very kind and respectful and it is in a very quiet location. I would stay there again in a second. I give 5 stars all across the board. I loved this place
Stayed 1 night in Apr 2018
Response from Lulu on Jun 5, 2018
Dear guest, we appreciate the positive rating and informative review! Your thoughtful comments will assist our management as well as our future guests. As always, we thank you for choosing to stay at our house and hope to continue having you as our guest for next time. Sincerely, Lulu

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was gorgeous!
The place was gorgeous! So much details made the house comfortable, cozy, and perfect for a visit to the Boston area. Lulu was very sweet and helpful who gave me the useful route guidance to take bus to subway station, then it's easy to take the bus to downtown or other sites. I would recommend people not to hesitate if they're thinking about staying in the Boston area.
Stayed 1 night in Jan 2018
Response from Lulu on Jun 3, 2018
Dear Lin, We sincerely appreciate the time you've taken to shed such a wonderful light on your experience with us. We look forward to your next staying. Sincerely, Lulu

10/10 Excellent

Su, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The location is very great. We just spent 15 mins driving from the Logan airport to this place. We received really warm welcome from the host. We were not disappointed and enjoyed the atmosphere. We felt very comfortable with every aspect of it. And the next day we spent about 20 mins driving to Boston downtown to go on our trip. We really enjoyed our stay.
Stayed 1 night in Jan 2018

10/10 Excellent

Herman , NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved this place!
Easy check in and check out. The key was ready and waiting for us on arrival. Cozy room, just the right size for a couple. Having free parking lot was really awesome. The host was very helpful and answered our questions quickly. Highly recommend for the travellers if they don't want to stay at the downtown amidst all the chaos.
Stayed 1 night in Jan 2018

8/10 Good

Alex, qc

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place very quiet. Owner very nice and careful. I was there for work so i enjoyed the silence and the fact that it was very clean. I would have liked a desk so i could hae use my labtop and do paper work in a good manner. Overall, i will be pleaser to go back again on my next buisness trip. I am sure owner would take care of my needs if i take the time to ask. I recommend it 100%
Stayed 1 night in Jun 2018
Response from Lulu on Jun 24, 2018
Dear Valued Guest, Thank you for taking the time to write such a great review! Your informative feedback will surely help our future guests with their travels. We are pleased that you enjoyed your staying. We are looking forward to your next staying. Sincerely, Lulu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Warm atmosphere, Beautiful views, and convenient to the Logan Airport, yet no noise. The owner and staff are accomodating and attentive. We stayed one night and had a beautiful comfortable room. They even let us check in early because the room was ready. Excellent service!
Stayed 1 night in May 2018
Response from Lulu on Jun 14, 2018
Dear Valued Guest, We sincerely appreciate the constructive feedback and are happy to hear that your stay was enjoyable overall. We hope to see you again soon! Sincerely, Lulu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place
A lovely place in a beautiful location. Layout and decor are gorgeous. It’s in a great spot where you can sit and relax and take in your surroundings. The rooms are great, very clean and very calming. We’d definitely stay here again and wouldn’t hesitate to recommend it to others.
Stayed 1 night in May 2018
Response from Lulu on Jun 14, 2018
Dear Valued Guest, We sincerely appreciate the wonderful feedback you’ve provided in your review. Your comments will be shared with our team, as this will certainly boost morale. We hope to continue providing you with the same level of service for you. Sincerely, Lulu