The toilet handle did not work when I first came to the room. I went down to the front desk, and the most annoying front desk staff person promised me, "I will send a man up right away." I asked if things could be addressed while I was away getting lunch and yes, I was assured it would. I came back from lunch and nothing had changed. I then called down to the front desk, and they said, "I will send a man up right away." Indeed in 5 minutes a wonderfully polite and efficient maintenance man took care of replacing the handle. Give him a raise. He was the only polite person I met in the hotel from Friday until Monday.
The room had clear signs of flooding in the ceiling. The climate control did not work correctly, as when I increased the temperature, the unit would come on then in a few moments the fuse would blow and then the unit would shut off the heat, then the air conditioner would turn on full blast. I did not want to have to speak to the rude front desk staff again, so I left it as is. My room was in 1221, so best get someone to take a look at it.
In fact, your front desk staff need a camera aimed at them during the day so that management can address the poor service and attitude. I stayed from Friday thru Monday, and it was not until Monday morning, when the boss was at the front desk, that he wished me a good morning and a pleasant day. The other 4 junior staff members were surly, silent, and staring at their computer screens.