This hotel was nice. Really clean and updated. We had 2 queen beds and our room was actually nicer and larger than expected. Bathroom was super clean and nice. The pool was great. Our kids loved it.
Room service: we got breakfast one morning, the food was not worth what we paid. The pancakes were good, but the egg yolks completely cooked through by the time we ate them. I could barely cut through my eggs Benedict with the knife. The English muffin was rubber and the ham was tough. Not worth $25.
Housekeeping and bell hop service was exceptional. The staff was so kind and personable.
The second night of our stay is where things took a bad turn. We were about to fall asleep when the room was overcome with a strong heavy smell of burning food. We turned the fan off on the thermostat but it did not remedy the problem. We were coughing from the smell, it was so strong and smoke-like. It was as if someone had a griddle in our room and was cooking meat. We called and asked what was going on and they said “an issue with the loading dock”. Not sure what that meant. But 20 minutes later they were able to move us to new room on the same floor but other side of the building. The room was smaller and seemed to have just been cleaned. There were wet spots on the carpet which was gross. We called the manager and she waived the amenity fee for us. She was not very apologetic. Ending our experience like that was really frustrating, as was moving rooms that late with a 2 year old.