View from property

Reviews of InterContinental Boston, an IHG Hotel

5 out of 5
InterContinental Boston, an IHG Hotel
510 Atlantic Ave, Boston, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 704 out of 1002 reviews" "
Rating 8 - Good. 155 out of 1002 reviews" "
Rating 6 - Okay. 75 out of 1002 reviews" "
Rating 4 - Poor. 34 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melitta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Stayed with kids and they loved it too. Staff was amazing. Great location. Great all around..
Stayed 1 night in Mar 2024

10/10 Excellent

Erkan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and courteous staff, clean property, nice size rooms
Stayed 2 nights in Mar 2024

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay

8/10 Good

Edward

Stayed 2 nights in Feb 2024

6/10 Okay

Sergey, Plantation

Not good
Stayed 3 nights in Feb 2024

8/10 Good

stephanie

Stayed 2 nights in Feb 2024

6/10 Okay

Glendora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some food was left in mini fridge smelled really bad. Very pricey breakfast was supposed to be included but wasn't.
Stayed 3 nights in Feb 2024

8/10 Good

Christina

Stayed 1 night in Feb 2024

10/10 Excellent

Mass Dinali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night. Convenient location to get to children's museum and aquarium and seaport area
Stayed 1 night in Feb 2024

10/10 Excellent

Shalymar Sanchez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this stay was amazing.
Stayed 2 nights in Feb 2024

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful furnishings. Great bathroom. Extremely friendly staff from front desk and housekeepers.
Stayed 2 nights in Feb 2024

4/10 Poor

Jessica

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Our room was very hot and we tried to adjust the thermostat with no success. We informed the staff multiple times and they said they would fix it, but they did nothing. There was also a foul sewage smell that would circulate out of the vents when the heat would kick on. Again, we informed the staff and they did nothing.
Stayed 2 nights in Feb 2024

8/10 Good

Ashley

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved staying here but I didn’t love the nickel and diming the end bill had. I’d stay again though
Stayed 4 nights in Feb 2024

8/10 Good

Carrie

Stayed 2 nights in Feb 2024

8/10 Good

GIANPAOLO, Newington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating. Were Able to take care of all my requests. ( early check in, microwave, fridge.) Which are not in any rooms… Only things wrong: room service got my order completely incorrect and is very expensive. Second, the valet parking makes no sense. You pay 65 dollars for the parking yet have to go down to the garage to get your car after. Not convenient at all especially with kids and luggage.
Stayed 1 night in Feb 2024

10/10 Excellent

brandon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the restaurants were under construction the place was amazing.
Stayed 1 night in Feb 2024

10/10 Excellent

david

Liked: Amenities
Always a good stay at Intercontinental even while under construction. Looking forward to our next visit after renovation.
Stayed 1 night in Feb 2024

10/10 Excellent

paul

Liked: Cleanliness, property conditions & facilities
Breakfast is horrible, restaurant staff don’t care
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and convenient! All the staff was friendly !
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Amenities
From the moment we arrived we were greeted by friendly and polite staff who immediately removed our luggage and onto check in. Jeremy was the gentleman who checked us in and gave us an option for a late check out. He greeted us again when we returned from dinner and wanted to make sure all of our needs were met! We had a lovely stay at the Intercontinental and will be back again!
Stayed 2 nights in Feb 2024

8/10 Good

Owen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff
Stayed 1 night in Feb 2024

8/10 Good

dung minh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property
Stayed 2 nights in Feb 2024

8/10 Good

Carryne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I took our son to Boston Aquarium for his second birthday. We wanted to stay at a hotel with a pool because he loves to swim. I wanted to ensure that the hotel was clean & it was. Overall our stay was great but a few of the towels had stains on them.
Stayed 2 nights in Feb 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
It is very elegant and the staff were very courteous and helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot and the staff were wonderful.
Stayed 2 nights in Feb 2024

6/10 Okay

GETSEMANI

Travelled with partner
Liked: Cleanliness
The place is very nice and clean. Unfortunately, we had a noisy tub all night. On and off gurgling noises. We called maintenance in the morning. The noise stopped before the maintenance guy showed up. Not sure if he did something to fix it prior to coming to the room but im still here and he hasn't showed up yet. So weird
Stayed 1 night in Jan 2024

4/10 Poor

JEAN-BAPTISTE

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
I booked 2 queen beds. I arrived at 4:15 pm. They said they don’t have the room. Update my book king bed with beautiful view. I came to room. The view is disgusting. I see a roof top around both side. Expedia price was listed 274 plus fees 383. When I booked. Invoice came to 506$. I called Expedia waited 1:39 minutes. No one answer. I just find virtual help. I asked if hotel can’t call expedia with my problem. They said they don’t have number to call expedia. I was tired with my kids. I just want to check in and get diner. It was unpleasant experience. Parking valet service is very bay.
Stayed 1 night in Jan 2024

10/10 Excellent

Emanuel

Stayed 1 night in Jan 2024

10/10 Excellent

Caroline, Seattle

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Jan 2024

10/10 Excellent

Shota

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We could enjoy very good stay. One concern is that the shower power is a bit weak, so someone could be uncomfortable due to that. However, the place is very convenient and the room is overall good.
Stayed 1 night in Jan 2024

10/10 Excellent

ADRIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our trip. The staff was most kind and the hotel was very well located.
Stayed 3 nights in Jan 2024

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities
This hotel was nice. Really clean and updated. We had 2 queen beds and our room was actually nicer and larger than expected. Bathroom was super clean and nice. The pool was great. Our kids loved it. Room service: we got breakfast one morning, the food was not worth what we paid. The pancakes were good, but the egg yolks completely cooked through by the time we ate them. I could barely cut through my eggs Benedict with the knife. The English muffin was rubber and the ham was tough. Not worth $25. Housekeeping and bell hop service was exceptional. The staff was so kind and personable. The second night of our stay is where things took a bad turn. We were about to fall asleep when the room was overcome with a strong heavy smell of burning food. We turned the fan off on the thermostat but it did not remedy the problem. We were coughing from the smell, it was so strong and smoke-like. It was as if someone had a griddle in our room and was cooking meat. We called and asked what was going on and they said “an issue with the loading dock”. Not sure what that meant. But 20 minutes later they were able to move us to new room on the same floor but other side of the building. The room was smaller and seemed to have just been cleaned. There were wet spots on the carpet which was gross. We called the manager and she waived the amenity fee for us. She was not very apologetic. Ending our experience like that was really frustrating, as was moving rooms that late with a 2 year old.
Stayed 2 nights in Jan 2024

10/10 Excellent

Dean

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Helpful staff. Quiet. Great location
Stayed 1 night in Jan 2024

10/10 Excellent

todd

Travelled with partner
Liked: Amenities
The staff was amazing Great location
Stayed 1 night in Jan 2024

2/10 Terrible

Anthony

Stayed 1 night in Jan 2024

10/10 Excellent

Tara, Londonderry

Stayed 1 night in Jan 2024

10/10 Excellent

RICHARD

Travelled with family
Liked: Amenities, property conditions & facilities
Front desks people were very kind and welcoming. We were accommodated even if we arrived earlier.
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024

6/10 Okay

Stephanie

Stayed 1 night in Jan 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel with an awesome location
Stayed 2 nights in Oct 2023

10/10 Excellent

Thatchaphong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Genc, Chilmark

Liked: Cleanliness, staff & service
Descent place. Could use a renovation. Hotel charged more than Expedia price with the "Pay in Person" option.

2/10 Terrible

Guangji

Stayed 1 night in Dec 2023
Response from The InterContinental Boston Team on Jan 3, 2024
Dear Guangji,Thank you for taking the time to leave us a review on your recent visit. We're sorry to hear about your experience and appreciate your feedback. Please accept our sincerest apologies for any inconveniences you encountered throughout your stay. Your satisfaction is our top priority, and we would love the opportunity to make it up to you in the future. Safe travels and we hope to welcome you back for a more improved stay soon!!Warmest regards, The InterContinental Boston Team

8/10 Good

Virginia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, close to airport and clean. Great views from our room, beautiful and spacious.
Stayed 4 nights in Dec 2023
Response from The InterContinental Boston Team on Jan 2, 2024
Dear Virginia, Thank you for taking the time to leave us a review and provide feedback on your recent stay with us. We are thrilled to hear that you enjoyed your stay and appreciated our location and views from your room. We're delighted to hear that you had an excellent experience with us. Your kind words are truly appreciated, and we look forward to welcoming you back for another wonderful stay. Safe travels and see you soon!Warmest regards, The InterContinental Boston Team

10/10 Excellent

Naushil

Stayed 3 nights in Dec 2023
Response from The InterContinental Boston Team on Jan 2, 2024
Dear Naushil,Thank you for taking the time to leave us a review and provide feedback on your recent stay with us. We are thrilled to hear that you enjoyed your stay and had a positive experience at our property. Your satisfaction is our top priority, and we are thrilled to learn we met your expectations. We look forward to welcoming you back the next time your travels bring you back to Boston. Safe travels!Warmest regards, The InterContinental Boston Team