Exterior

Reviews of Holiday Inn Boston - Dedham Hotel & Conference Center, an IHG Hotel

3 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 329 out of 1006 reviews" "
Rating 8 - Good. 356 out of 1006 reviews" "
Rating 6 - Okay. 149 out of 1006 reviews" "
Rating 4 - Poor. 98 out of 1006 reviews" "
Rating 2 - Terrible. 74 out of 1006 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Goran

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice service and room was clean
Stayed 1 night in Mar 2024
Response from Theresa Holiday Inn Dedham on Mar 26, 2024
Thank you Goran for your nice comments and 4 out of 5 review. We hope your travels bring you back to visit us again soon!

4/10 Poor

Sheila

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Terrible mini gym area. Pool was closed due to mantaniance
Stayed 1 night in Mar 2024
Response from Theresa Holiday Inn Dedham on Mar 26, 2024
Thank you Sheila for your review. We are sorry that the gym area did not meet expectations. Thank you for bearing with us as we finish improvements to the swimming pool.

6/10 Okay

Finda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Great location. Have stayed in past without issues but this time there were children running in hallways until 10pm, the outer door was broken and non registered people were walking into the hotel. There was an odor of marijuana throughout the property. Also now breakfast not included!
Stayed 3 nights in Mar 2024
Response from Theresa Holiday Inn Dedham on Mar 26, 2024
Thank you Finda for your review. I apologize that you were disturbed by children running in the hallway and other concerns. I will review these items with our team as we strive to improve the hotel and our guest experience.

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Stayed 1 night in Mar 2024
Response from Theresa Holiday Inn Dedham on Mar 26, 2024
Thank you Nathaniel for your 5 of out 5 review! We hope your travels bring you back this way soon.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints.
Stayed 1 night in Mar 2024
Response from Theresa Holiday Inn Dedham on Mar 26, 2024
Thank you Taylor for giving us a 5 out of 5 review. We greatly appreciate it and hope to see you again soon!

6/10 Okay

Carrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little loud in the morning because it’s so close to a busy road and the whole second floor is being held for homeless people and people in the area were warning me to be careful and cautious
Stayed 1 night in Mar 2024
Response from Theresa Holiday Inn Dedham on Mar 26, 2024
Thank you Carrie for your review and I apologize for the road noise that you were able to hear in the morning. We will use your input to improve our hotel for future stays.

2/10 Terrible

Helder

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We did not stay at the hotel because the main reason we booked this place was for the kids be able to use the pool. The room smelled not so good and there were people smoking weed next door and did not appreciate that as I was with three boys ages 6,10, and 13.
Stayed 1 night in Feb 2024
Response from Amanda on Feb 28, 2024
Thank you for writing a review about your recent experience at Holiday Inn Boston Dedham. We’re very sorry about the inconvenience of our pool being temporarily out of service for repairs. We appreciate you bringing your guestroom situation to our attention as well. Hopefully you will give us another opportunity to show you our improvements in the future!

10/10 Excellent

Ernst

Travelled with partner
Liked: Amenities
Everything
Stayed 1 night in Feb 2024
Response from Amanda on Feb 28, 2024
Thanks for staying here at Holiday Inn Boston Dedham. We’re glad you were able to sample ourexcellent service. We look forward to welcoming you back, Ernst!

10/10 Excellent

Bruce

Stayed 1 night in Feb 2024
Response from Theresa Holiday Inn Dedham on Mar 26, 2024
Thank you so much Bruce for your 5 out of 5 review! We hope to see you again soon.

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, property conditions & facilities
The clerk who checked us in had a case of body oder.
Stayed 1 night in Feb 2024
Response from Amanda on Feb 28, 2024
Thanks for your feedback, Keith. We appreciate you sharing your thoughts so that we can improve your stay with us here at Holiday Inn Boston Dedham in the future!

8/10 Good

Catherine

Stayed here because attended an event here, room was average, heat/fan very loud , breakfast was very good.
Stayed 1 night in Feb 2024
Response from Amanda on Feb 28, 2024
Thank you for choosing Holiday Inn Boston Dedham for your guestroom accommodations while attending your event. We hope you'll choose to stay with us again for your next event!

6/10 Okay

Body

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very accessible.
Stayed 1 night in Feb 2024
Response from Amanda on Feb 28, 2024
Thank you for taking a moment to share these positive comments about your recent stay at Holiday Inn Boston Dedham. We hope to see you again soon, Body!

8/10 Good

John, Dedham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amanda on Feb 28, 2024
Thanks for the great rating, John! Please don't hesitate to share any additional feedback about your stay with us here at Holiday Inn Boston Dedham!

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff and very clean property
Stayed 2 nights in Feb 2024
Response from Amanda on Feb 28, 2024
Thank you for posting about your experience at Holiday Inn Boston Dedham. We’re happy to hear that our great amenities and our top-notch service helped make your stay more comfortable. We hope to welcome you back again soon, Lewis!

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024
Response from Amanda on Feb 28, 2024
Thanks for taking the time to send us this great review. We hope to see you again soon at Holiday Inn Boston Dedham!

8/10 Good

Patricia, Lawrenceville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Looked like it had been renovated. Very clean. Rooms were a nice size
Stayed 2 nights in Feb 2024
Response from Amanda on Feb 28, 2024
Thank you for posting about your experience at Holiday Inn Boston Dedham. We’re happy to hear that our great amenities and our top-notch service helped make your stay more comfortable. We hope to welcome you back again soon, Patricia!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amanda on Feb 28, 2024
Thank you for taking the time to rate your experience with us here at Holiday Inn Boston Dedham! Please share any additional feedback or comments with us anytime.

8/10 Good

Mary

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Right near I-95 entrance. Big shopping mall and movie theaters within 10 min drive. Lors of good restaurants within 5-10 min drive. Room clean, spacious - kibg size bed, nice cushioned chair with ottoman. Only lukewarm water for shower. When i was there TV not working and their keyless entry to rooms not working. Had to be escorted to room by staff to open room door each time.
Stayed 1 night in Jan 2024
Response from Amanda on Feb 28, 2024
Thank you for sharing your stay with us here. At Holiday Inn Boston Dedham, we know how our guest rooms look and their functionality is very important to our guests. We hope that the next time your travels bring you to the area, that you’ll visit us again!

2/10 Terrible

Vanel

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude. Please stop sending me any emails.
Stayed 1 night in Jan 2024
Response from Amanda on Feb 28, 2024
Thank you for sharing your thoughts about your recent stay at Holiday Inn Boston Dedham. We are very sorry you weren’t happy with your experience here. New perspectives about our hotel help us make improvements to experiences and we appreciate your feedback!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and restaurants
Stayed 2 nights in Nov 2023
Response from Amanda on Feb 28, 2024
We know the little details make your stay more comfortable, and we’re happy to hear of your good experience with us at Holiday Inn Boston Dedham. Please come back and see us again soon, Robert!

10/10 Excellent

Thersis

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amanda on Feb 28, 2024
Thanks for taking the time to send us this great review. We hope to see you again soon at Holiday Inn Boston Dedham!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
It was a quiet and chill vibe.The staff was always friendly! The rooms are dated. Time to update the place, perhaps.
Stayed 6 nights in Dec 2023
Response from Amanda on Feb 28, 2024
Thank you for your nice comments. Whenever you’re back in Dedham, we hope you’ll choose the Holiday Inn again. We’ll take very good care of you!

2/10 Terrible

Natalia

Stayed 1 night in Dec 2023

8/10 Good

Dustin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near food
Response from Amanda on Feb 28, 2024
Thank you for your nice comments. Whenever you’re back in town, we hope you’ll choose Holiday Inn Boston Dedham for your stay. We’ll take very good care of you!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good easy access to this hotel. Has a number of restaurants walking distance.
Stayed 1 night in Dec 2023

6/10 Okay

Phyllis

Travelled with family
The staff was friendly but the facility is in a very unwalkable location. It’s surrounded by large parking lots and they have potholes, no sidewalks and limited lighting. The facility itself is very average. The breakfast which we purchased twice was not great. Food wasn’t hot and even the dinning room was cold.
Stayed 5 nights in Nov 2023

8/10 Good

Phani Kumar Sundarram

Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff were friendly.
Stayed 4 nights in Nov 2023

4/10 Poor

Annah

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff at as great but we had a clogged shower that we had to deal with and when we asked to change rooms the staff member inquired about our sleeping arrangements (queer couple w a king) and then tried to move us to two queens. It felt like a something that would not have happened if we were a heterosexual couple and it made us uncomfortable when he asked if we were sharing a bed. Very friendly guy and I know he meant nothing by it but it really disappointed me.

2/10 Terrible

Fanru

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel doesn’t have hot water when I took shower
Stayed 1 night in Nov 2023

6/10 Okay

Foustina

Stayed 2 nights in Nov 2023

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

FATAI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to mall and verities of places
Stayed 10 nights in Nov 2023

8/10 Good

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for our trip to Foxborough for the New England Revolution soccer game, then we went to Salem Mass for Halloween.
Stayed 1 night in Oct 2023

10/10 Excellent

Cadimir, laurelton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2023

10/10 Excellent

Rashida Renee

Travelled with family
Liked: Staff & service, room comfort
Ok but needs improvement
The tubs didnt drain water well at all ! Water sat in the tub for hours before draining. Otherwise it was a comfortable stay
Stayed 1 night in Nov 2023

10/10 Excellent

Frederick

Stayed 1 night in Nov 2023

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a little dated, otherwise good hotel. I would recommend.
Stayed 3 nights in Oct 2023

10/10 Excellent

jeremy

Stayed 1 night in Oct 2023

8/10 Good

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Andre

Liked: Cleanliness, staff & service
Stayed 9 nights in Oct 2023

10/10 Excellent

Oluremi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location to food and shopping. Friendly reception and very clean
Stayed 4 nights in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Outdated hotel not up to the expected quality for the brand. Someone had clearly smoked in my room in the past and the internet wasn't functional enough to be able to do any work in my room.
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

4/10 Poor

Antoinette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Wiliam, copper

Stayed 3 nights in Oct 2023

6/10 Okay

Rabih

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Lisha

Stayed 1 night in Oct 2023

8/10 Good

Yannick

Liked: Cleanliness, room comfort
Needs love
The greeting was inexistant. A man leaning on the counter barely moved to look ar us.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2023

10/10 Excellent

Edward

Stayed 2 nights in Sep 2023