I had a reservation at the Boston Common Hotel for one night before an early flight out of Logan Airport. I really just needed a place to sleep that was convenient to the location I'd be seeing friends the that evening, and was leaving for a very early morning flight. I was just looking for a reasonable rate and location, less concerned with amenities as I wouldn't be there long enough to use them!
The afternoon I was scheduled to check in, I received a call from the hotel letting me know that they were having some heating issues and, in order to ensure that I had a good experience, had rebooked me at their sister hotel, the Lenox, just a few blocks away. I'll post a separate review of the Lenox, which was great. I am giving the BCH 4 stars for taking the initiative to book me elsewhere at a conveniently located-- and frankly, nicer -- hotel. They were very nice about it AND upon checking into the Lenox, the front desk staff informed me that the BCH had comped my room. I didn't find this to be necessary as I would have already received the upgrade of the new hotel, but it was very generous of the BCH to so and the right way to not only handle the situation but to create a return guest. I never would have stayed at the Lenox, but as it was such a great experience, I now will likely do so in the future. Even if I don't end up staying at the BCH in the future, I will give my business to this hotel group via the Lenox.