Ratings based on 1,719 Verified Reviews

3.4 out of 5
74% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, worth the money, nice room & staff

Posted 21-May-2017
I couldn't ask for more. It was a nice stay. Great location, worth the money, nice room & staff.
2 out of 5
by A verified traveller

Great location, run down dirty hotel

Posted 19-May-2017
Pros: Location, location, location-right near Copley Square and accross from John Hancock
Cons: A good cleaning, fresh paint, new rugs, a new laundry service, new furniture, access to ice, new tubs, sinks
Location: Things to do: Copley Sq Mall, Newbury St, South End. Go to Douzo for excellent sushi
Awesome location in downtown Boston (Back Bay) but hotel needs some major work and attitude adjustment. I like and stay in many older, historic hotels-this one is just plain run down, dirty and unkempt. While the lobby is ok and the area where you get off the elevator is somewhat modern, the rest is not only in need of renovation,but a good cleaning! Seriously, can you not put a fresh coat of paint in the drab hallways where you clearly removed some type of boarder along the wall years ago? Every corner has dust and debris both in the elevator and my room. Chips on furniture or tile I can overlook in an older hotel, but there is no excuse for dirt rings in the bathtub and sink. All of the linens, from the towels to the bedding was wrinkly and disheveled-towels looked like they had just been refolded-kinda. Even the cards that talk about the environment were dog-eared and tired. I am usually not one to complain, but this hotel really stood out as shabby and beyond sub-par.
2 out of 5
by A verified traveller

Good location but kind of grungy

Posted 18-May-2017
Pros: Location
Cons: So so much
The entrance is out of the way and sort of hidden, so it was hard to find. But it is in a good location right by Copley Place and a couple of transit stations. For the price, I wasn't expecting the Ritz, but I honestly didn't feel like it was even worth the price. Like I cringed at the outdated and grungy bathroom and didn't really feel comfortable using the shower. I had business in Boston and was only there for one night so the hotel served its purpose, but I don't recommend it for people who actually want a nice hotel. The bed wasn't really comfortable and the wifi signal was terrible, which is inconvenient for a businessperson.
2 out of 5
by A verified traveller from London, UK

Good location, but in need of redecoration.

Posted 18-May-2017
Pros: Location is good. Bed was comfy.
Cons: Clean the air vents, I'm sure all that dust can't be good for asthmatics!
This hotel is in a good location in Back Bay and is probably the cheapest in the area, but you get what you pay for. It's in serious need of updating. The wifi connectivity in my room was poor and kept dropping out. There's no breakfast facilities, so you have to go and hunt round Copley Sq. The most disappointing aspect was the cleanliness - there's no excuse for the caked-on dust on the air vent covers in the room and bathroom, cleaners just need to wipe them with a damp cloth occasionally! The room also smelt musty like it was a smoking room (which it isn't as it's a non-smoking hotel).
3 out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Reasonably priced no amenities

Posted 17-May-2017
Hotel very reasonably priced, great location at Copley Sq (not so near Boston Common, so name is a bit misleading) and walkable to many places. Informative and pleasant reception people. No amenities other than some coffee in room and comp USA Today. Rooms a bit vest up but serviceable. Was there during unseasonably chilly May and there was no heat. No wifi in room. Didn't have shampoo. Two adults, I stayed in a very lumpy sofa bed. But overall, fine.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 7-May-2017
Pros: Pleasant staff, bed was comfortable , hotel was quiet and room had a nice view. Room had easy to use amenities such as plenty of coffee, luggage rack
Cons: There was no heat - I asked about this and they immediately sent a heater that provided plenty of heat.desk clerk shld have communicated prob.@checkin
Location: Great restauraunts close by - main library and lots of shopping
Hotel staff should have mentioned there was no heat in rooms. I was soaking wet from the rain and spent some time adjusting the thermostat waiting for heat that was never to come. Hotel staff indicated the rain was unexpected and it was unseasonably cold.they did immediately provide a fantastic space heater and it made a world of difference. Hotel was in a good location and was near plenty of good restaurants.
1 out of 5
by A verified traveller

Copley square hotel

Posted 26-Apr-2017
Pros: the people were friendly, but the hotel is terrible
Cons: almost everything. bathroom was terrible, tub was disintegrating and broken apart. heat didn't work, wifi was sporadic.
hotel is extremely old and NEVER renovated. The room was in remarkably bad condition. The bathroom was scary and reminded me of college.
3 out of 5
Recommended
for Everyone
by A verified traveller from wilmington nc

Meh

Posted 13-Apr-2017
A bit drab, but comfy bed and hot water, which are the important things.
4 out of 5
Recommended
for Everyone
by A verified traveller from Idaho

Unexpected Upgrade

Posted 7-Apr-2017
I had a reservation at the Boston Common Hotel for one night before an early flight out of Logan Airport. I really just needed a place to sleep that was convenient to the location I'd be seeing friends the that evening, and was leaving for a very early morning flight. I was just looking for a reasonable rate and location, less concerned with amenities as I wouldn't be there long enough to use them! The afternoon I was scheduled to check in, I received a call from the hotel letting me know that they were having some heating issues and, in order to ensure that I had a good experience, had rebooked me at their sister hotel, the Lenox, just a few blocks away. I'll post a separate review of the Lenox, which was great. I am giving the BCH 4 stars for taking the initiative to book me elsewhere at a conveniently located-- and frankly, nicer -- hotel. They were very nice about it AND upon checking into the Lenox, the front desk staff informed me that the BCH had comped my room. I didn't find this to be necessary as I would have already received the upgrade of the new hotel, but it was very generous of the BCH to so and the right way to not only handle the situation but to create a return guest. I never would have stayed at the Lenox, but as it was such a great experience, I now will likely do so in the future. Even if I don't end up staying at the BCH in the future, I will give my business to this hotel group via the Lenox.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice old hotel close to MBTA lines

Posted 6-Apr-2017
Pros: It was close to restaurants and was historic
Cons: Update some of the bathrooms if possible
Location: Hotel was close to many landmarks in Copley Square (ie churches, library, restaurants)
Stayed here for one night because it was close to a restaurant I went to that night.