2/10 Terrible
Sharon
Travelled with partner
Nov 19, 2023
Disliked: Cleanliness, property conditions & facilities
The first room smelt badly of smoke despite the no smoking policy, however, the receptionist changed our room quickly. She was also very helpful in fetching us hot water for coffee.
The second room had a cigarette burn on the duvet cover and several burns on the floor.
There were 4 fire alarms before 2am, there did not appear to be any staff as the receptionist had left for the night, we were not given any information and had to ask strangers what was happening. The fire brigade and police attended but there was still little information unless we asked and then were told its safe to return. We returned to our rooms and evacuated four times, after we settled down to sleep at midnight, the police knocked the door and asked how many people were occupying the room, they went away and we settled again. Around 2am we were woken by a knock again and told we had to leave the hotel for our own safety and that we would be accommodated at other hotel free. We left our room and were given new hotel information by a member of staff that we hadn't seen before, still no reason for our evacuation. We would not stay here again.
Sharon
Stayed 1 night in Nov 2023