1. Due to weather conditions, the port to Boracay from Caticlan was closed, which meant we could not take a boat into the island. Despite having advance notice (the port was closed the day before and that morning), the hotel did not notify us this was occurring until after check-in time on the day of, so we were left stranded in Caticlan.
2. We stayed on the 3rd (top) floor which was supposed to have ocean view but please see for yourself, it was not ocean view.
3. There was no water in the room: could not flush toilet, could not shower, brush teeth, etc. Other rooms in the hotel did have water, as did neighboring hotels, so it was not an issue caused by the storm that day as we were told. We were told we could shower in other rooms before guests checked in for the day. Absurd we did not get refund when there was NO WATER and were told hotel was at 100% occupancy.
4. Breakfast at the restaurant was a C, service was an D-.
5. Location and cleanliness was fine, but lots of other options nearby.