5/5 Excellent
Peter
Travelled with partner
Jul 14, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So huge expectations for a 5 star resort. The grounds; room; view; area; set-up were all top notch. Easy transportation to resort, though why should it cost more than the local taxi? Bungalows were wonderful; shower; bed; pool; access to the water; all pristine and 5 star caliber. We indulged in the spa 2x which was wonderful. Took 2 excursions; snorkeling and swimming with sharks and Helicopter ride which were amazing. Shout out to Rita at concierge desk for her attention to details and Paul at front desk. Checkout at customary 11:00; but not leaving resort til 1:45, Paul put us in day room the whole time where previously we were only given 1:00-1:45, they have over 12 day rooms so why that wasn't the case from the beginning? Staff were super friendly the entire time and and brought things to bungalow immediately and i mean immediately. The views; the waves crashing; the serenity; the water are lifetime experiences. I think the resort has the Four Seasons beat on location and views.
Now, the one major issue is FOOD/food options. The Food was good, not 5 star GREAT! Breakfast was the best; nice options, croissants, mochas were heavenly; juices/fruits all wonderful with nice hot dish options. Keep it real; Ask for box to go and fill up on some snacks; bread; lunch for later. There are only 3 food options on grounds. For the $$$$ The upscale restaurant is Good, NOT great. same with lunch option. A $30 hamburger should be great, not good; that goes for all food
Stayed 6 nights in Jul 2022