Détail de l’extérieur

Conrad Bora Bora Nui – Avis

5 out of 5
Conrad Bora Bora Nui
BP 502 Vaitape, Bora Bora

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 240 avis sur 297." "
Note de 8 – Bien, d’après 35 avis sur 297." "
Note de 6 – Acceptable, d’après 9 avis sur 297." "
Note de 4 – Médiocre, d’après 6 avis sur 297." "
Note de 2 – Terrible, d’après 7 avis sur 297." "

9,8/10

Propreté

9,4/10

Service et personnel

9,2/10

Commodités

9,6/10

État et installations de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Guillaume

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent séjour, personnel impeccable et agréable. Cependant, l’hôtel a bloqué deux montants séparés sur ma carte et ne m’en a débloqué qu’un seul lors de mon départ. Nous sommes toujours en discussion.
Séjour de 6 nuits en mai 2022

4/10 – Médiocre

Voyageur vérifié

Points forts : Propreté
Points faibles : Service et personnel, confort de la chambre
Piège à touristes américains
Restaurant de plage et du petit déjeuner à la qualité médiocre, heureusement que le restaurant français sauve l’honneur par sa cuisine et son service. Grève survenue durant le séjour ayant eu pour conséquence la fermeture de la quasi totalité des points de vente restauration. Aucune attention particulière pour lune de miel. D’autres hôtels offrent des prestations et un rapport qualité prix très supérieur.
Séjour de 2 nuits en novembre 2021

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
L’hôtel se trouve dans un cadre exceptionnel. Le personnel est très
Séjour de 3 nuits en octobre 2020

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 6 nuits en septembre 2020

10/10 – Excellent

Patrick

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Un endroit tout à fait exceptionnel: un motu de Bora-bora superbe, des logements (pilotis deluxe) exceptionnels avec une vue exceptionnelle. Un complexe hôtelier magnifique ! Seul bémol: attention à la tirelire pour la restauration (anticiper 50% de plus que le coût du logement pour manger raisonnablement (sans excès)) avec aucune possibilité de trouver des alternatives (50 euros/personne petit-dej et minimum d’un plat le soir à 40euros/personne... fuyez le buffet spectacle du soir à 120euros). Malgré ça, cet endroit restera comme le meilleur moment de notre voyage en Polynésie ! Un hôtel d’exception !
Séjour de 4 nuits en août 2020

10/10 – Excellent

Emiliano

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent du début à la fin
Par où commencer pour décrire un tel hotel ? De l'accueil au départ le séjour est géré par un personnel accueillant, professionnel et compétent. Les chambres sur pilotis sont tout simplement magnifiques et le confort est mieux que ce qui était attendu. La situation de l'hôtel est aussi parfaite et les services de base proposés (paddle, kayak, snorkeling, vélo, spa, minigolf, ... ) sont tout simplement parfaits.
Séjour de 2 nuits en janvier 2020
Audrey Bièche, Deputy Front Office Manager a répondu le 16 janv. 2020
Cher Emiliano, Merci infiniment d'avoir choisi le Conrad Bora Bora Nui ainsi que d'avoir pris le temps de partager ce beau commentaire. Nous sommes ravis de lire que vous avez apprécié votre séjour parmi nous, le confort de nos villas et le sens du détail de notre personnel attentif. Nous espérons avoir le plaisir de vous accueillir une nouvelle fois sous le soleil de Bora Bora. Chaleureusement,

8/10 – Bien

Michael

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Tres beau... mais très cher. ATTENTION aux offres alléchantes, ils se rattrapent sur tous les repas et boissons. comme il est quasi impossible de s échapper du complexe, vous etes comme emprisonné au caprices des prix appliqués! C est très beau, magnifique! Le personnel est très gentil, très sympa. Cependant, le service est lent... c est vrai, nous sommes en vacances... Les chambres sublimes, cependant, les climes fonctionnent mal, malgré leur bruit infernal... Déplacement à vélo... sympa... mais ils mériteraient tous d être entretenus et pneus gonflés. Mais globalement, oui ! belle expérience. Amicalement...
Séjour de 6 nuits en janvier 2020
Kimi Nakamura, Guest Relations Manager a répondu le 16 janv. 2020
Cher Michael, Merci beaucoup d'avoir pris le temps de partager ce commentaire. C'est avec plaisir que nous vous avons reçus au Conrad Bora Bora Nui et nous sommes ravis de lire que vous avez apprécié le confort de votre villa ainsi que la gentillesse des membres de nos équipes. Nous vous remercions de nous avoir choisi et espérons avoir le plaisir de vous accueillir une nouvelle fois sous le soleil de Bora Bora. Chaleureusement,

10/10 – Excellent

Diana

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Parfait
Simplement parfait, un rêve!
Séjour de 2 nuits en octobre 2019
Audrey Bièche, Deputy Front Office Manager a répondu le 21 nov. 2019
Chère Diana, Merci infiniment d'avoir choisi le Conrad Bora Bora Nui ainsi que d'avoir pris le temps de partager votre opinion. Nous sommes ravis de lire que vous avez apprécié votre séjour parmi nous. Toute l'équipe espére avoir le plaisir de vous accueillir une nouvelle fois sous le soleil de Bora Bora. Chaleureusement,

10/10 – Excellent

Hélène

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Superbe séjour
L'hôtel est conforme aux photos du site. La vue du lagon est formidable. Les extérieurs de l'hôtel sont arborés. Le personnel de l'hôtel est sympathique et disponible.
Séjour de 3 nuits en octobre 2019
Audrey Bièche, Deputy Front Office Manager a répondu le 21 nov. 2019
Chère Hélène, Merci beaucoup d'avoir pris le temps de partager ce beau commentaire. Nous sommes ravis d'avoir pu vous accueillir dans notre beau resort et de lire que vous avez su apprécier nos installations ainsi que l'hospitalité de notre personnel. Au plaisir de vous accueillir une nouvelle fois au Conrad Bora Bora Nui. Sincèrement,

10/10 – Excellent

B

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent! la chambre est grande, propre et luxueuse. C’est un vrai paradis
Séjour de 7 nuits en juillet 2019
Audrey Bièche, Deputy Front Office Manager a répondu le 1 août 2019
Cher client, Merci beaucoup d'avoir pris le temps de nous évaluer. Nous sommes ravis d'avoir pu vous accueillir dans notre beau resort. Au plaisir de vous accueillir une nouvelle fois au Conrad Bora Bora Nui. Chaleureusement,

10/10 – Excellent

VERONIQUE

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Sublime
Séjour magnifique, service chaleureux dans un décor de rêve
Séjour de 3 nuits en décembre 2018
Kimi Nakamura, Guest Relations Manager a répondu le 12 déc. 2018
Chère Véronique, Merci beaucoup d'avoir pris le temps de partager ce beau commentaire. Nous sommes ravis de lire que vous avez apprécié votre séjour parmi nous, le sens du détail de notre personnel attentif ainsi que la beauté de notre resort. Nous espérons avoir le plaisir de vous accueillir une nouvelle fois sous le soleil de Bora Bora. Très cordialement,

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en octobre 2018
Laureen Debrosse a répondu le 17 oct. 2018
Ia Orana, Thank you for your feedback, we are pleased to know you have enjoyed your stay at the Conrad Bora Bora Nui. Regards, Laureen Debrosse Front Office Manager

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Extraordinaire lieu et hotel
Plus bel endroit que j’ai vu : site + hotel Excellent niveau de service Fabuleux, je recommande
Séjour de 4 nuits en août 2018
Laureen a répondu le 11 août 2018
Cher client, Un immense merci pour ce fabuleux commentaire, nous sommes heureux que vous ayez passé un séjour inoubliable au Conrad Bora Bora Nui. Au plaisir de vous accueillir à nouveau au paradis, Cordialement Laureen Debrosse Chef de réception

8/10 – Bien

sylvie, paris

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A découvrir
Très bon hôtel... dommage que les bungalows sur pilotis ferment la plage... certaines choses sont en rupture de stock sur la carte restauration et on ne le sait pas toujours avant le service du plat... mais séjour très agréable et personnel à l'écoute des clients.
Séjour de 3 nuits en juin 2018
Laureen a répondu le 11 août 2018
Chère Sylvie, Merci d'avoir prit le temps de partager votre ressenti concernant votre récent séjour au Conrad Bora Bora Nui. C'est un plaisir de lire que vous avez apprécié votre expérience dans sa globalité et notre bienveillance authentique. Nous regrettons les points mentionnés et nous nous en excusons. Soyez assurée que nous œuvrons tous les jours afin de prévenir ce type de situation, et nous allons de l'avant. Au plaisir de vous recevoir prochainement, Cordialement Laureen Debrosse Chef de Réception

10/10 – Excellent

Antonio

Points forts : État et installations de l’hébergement
Property was amazing! We had such a great time! French restaurant was sub par, the rest of the food we found to be pretty decent. Overall great pic! Staff was amazing!
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Monica

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had an amazing time at the resort. It was our first time visiting French Polynesian to celebrate a milestone wedding anniversary. The resort is absolutely beautiful and the over the water villa was a dream! Everyone was welcoming and assisted us with any request. Dian and Julian were extremely hospitable. Also, the on-site marine biologists were very knowledgeable. The island and islet with surrounding lagoon are magnificent! A trip of a lifetime. Thank you!
Séjour de 6 nuits en avril 2024

10/10 – Excellent

Jasmine

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Staff went above and beyond to make our stay great. Thank you
Séjour de 4 nuits en avril 2024

10/10 – Excellent

thi kim loan, Rancho Mirage

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The resort is gorgeous. Many places to take wonderful pictures. The villas are very private and so spacious.
Séjour de 6 nuits en avril 2024

10/10 – Excellent

Claude, Lakeland

Voyage en groupe
Points forts : Commodités, état et installations de l’hébergement
Beautiful and tranquil
Séjour de 2 nuits en avril 2024

10/10 – Excellent

jia, North York

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was good, only thing should be careful is, I should book though Hilton website or ae, so can include breakfast.
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Alyssa Courtney

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The Conrad Bora Bora Nui was more beautiful than we could have imagined. The amenities were amazing, snorkeling, kayaking, paddle boarding. The staff was very friendly and accommodating. Our expectations were beat. Will definitely visit again one day.
Séjour de 4 nuits en mars 2024

10/10 – Excellent

jia, North York

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 – Bien

Kristina

Voyage en famille
Points forts : Propreté, commodités
We had a wonderful stay at the Conrad minus a leaking AC unit and incredibly slow and frustrating restaurant service. The staff were incredibly helpful and lovely, but the wait time for meals and the memory of what was ordered were definitely a downside. Other than that, the property is stunning and the rooms are gorgeous.
Séjour de 6 nuits en février 2024

10/10 – Excellent

Timothy, West Palm Beach

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 4 nuits en décembre 2023

8/10 – Bien

Hui

Séjour de 5 nuits en décembre 2023

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Heaven
The property is unbelievably beautiful and the staff is so nice and accommodating. We loved our overwater bungalow and the easy access to snorkeling. Food was good but expensive which is expected. Highly recommend the hotel. The only thing is same sex couple and on the slip they said Mr and Mrs and we both are very feminine so obviously made assumption which shouldn't. But other than that perfect stay!
Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Minela

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Most beautiful place on earth!
Séjour de 6 nuits en décembre 2023

10/10 – Excellent

Connie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en novembre 2023

10/10 – Excellent

Jaime

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Konrad

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en octobre 2023

10/10 – Excellent

Amy

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
From the moment we were greeted at the airport and presenred with a Lei, then whisked away by their water shuttle, to being greeting by a gentleman singing and playing ukelele, the experience has been nothing but memorable. Dinner at the French restaurant was a culinary masterpiece. There is nothing I don't like about the place.
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

David

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff go above and beyond to make sure you have a great experience we came here for my wifes 50th birthday and our honeymoon i have nothing but good things to say about our experience
Séjour de 6 nuits en août 2023

10/10 – Excellent

CHARLES

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay!
Séjour de 4 nuits en août 2023
Fabien Gastinel, General Manager a répondu le 1 sept. 2023
Dear Charles,Thank you for sharing your feedback about your stay at Conrad Bora Bora Nui. We are thrilled to hear that you had a great experience with us!At Conrad Bora Bora Nui, our team strives to provide exceptional service and create unforgettable memories for our guests. We are delighted to know that we were able to meet your expectations during your visit.If you have any specific highlights or moments from your stay that you'd like to share or if there's anything else you'd like to mention, please feel free to do so. Your feedback helps us continue to enhance our guest experience.We hope to have the pleasure of welcoming you back to our little piece of paradise in the future. Until then, please don't hesitate to reach out if you need anything or have any questions.Warm regards,

10/10 – Excellent

Kathryn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful! We stayed in the king beach private villa with pool and couldn’t be happier with our experience. In my opinion better than over the water bungalow. Excursions are amazing sign up early before going.
Séjour de 7 nuits en août 2023
Marine Poirel, Resort Manager a répondu le 18 août 2023
Dear Kathryn, Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay in the king beach private villa with a pool. It's fantastic to know that you found this option even better than the overwater bungalow. Your recommendation to sign up early for excursions is greatly appreciated, as it helps other guests make the most of their stay. We're grateful for your feedback and hope to welcome you back in the future for more amazing experiences. Thank you for choosing our resort!

10/10 – Excellent

Ginger

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved staying here! Everything was excellent besides the romantic dinner we booked-- it was a private dinner that they charged $750 and the food was not good...and the bottle of wine was cheap. Go to the sushi restaurant instead..so much better!
Séjour de 4 nuits en août 2023
Marine Poirel, Resort Manager a répondu le 18 août 2023
Dear Ginger, We're delighted to hear that you loved your stay with us! Your positive feedback is truly appreciated. We apologize for any disappointment you experienced with the romantic dinner. We take your feedback seriously and will certainly look into improving the dining experience for future guests. We're glad you enjoyed the sushi restaurant; it's great to know you found it to be a better option. Thank you for choosing to stay at our resort, and we hope to welcome you back again for an even more memorable experience.

10/10 – Excellent

Jen-Ting

Séjour de 1 nuit en août 2023

10/10 – Excellent

Luis Alberto

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful, we loved our room and privacy, the staff is amazing and the whole experience is great! Definitely recommend it!
Séjour de 2 nuits en août 2023
Marine Poirel, Resort Manager a répondu le 18 août 2023
Dear Luis Alberto, Thank you for sharing your positive feedback with us! We're thrilled to hear that you found our resort beautiful and enjoyed the privacy and comfort of your room. It's wonderful to know that our staff provided you with an amazing experience, and we're delighted that you had a great overall stay. Your recommendation means a lot to us, and we would be honored to welcome you back in the future for another enjoyable experience. Thank you for choosing to stay with us!

10/10 – Excellent

MIchelle Suzanne

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I can’t say enough about this beautiful resort. Staff and service is amazing. All 4 restaurants are excellent. Stunning pool, snorkeling all around the resort, excellent spa and services. The resort itself is stunning. My favorite part was biking around the grounds.
Séjour de 5 nuits en août 2023
Marine Poirel, Resort Manager a répondu le 18 août 2023
Dear Michelle Suzanne, Thank you so much for your wonderful feedback! We're delighted to hear that you had such a fantastic experience at our beautiful resort. It's great to know that you enjoyed our attentive staff, excellent service, and the variety of dining options available. We're also thrilled that you appreciated our stunning pool, snorkeling opportunities, spa services, and the overall beauty of the resort.Biking around the grounds is definetly a wonderful way to explore and make the most of your stay. We're truly honored to have been a part of your memorable experience. We look forward to welcoming you back in the future for another exceptional stay. Thank you for choosing our resort for your getaway!

10/10 – Excellent

John, Kailua

Séjour de 9 nuits en juillet 2023
Fabien Gastinel, General Manager a répondu le 1 sept. 2023
Dear John, We would like to extend our heartfelt gratitude for taking the time to share your exceptional 5 out of 5 review. Your feedback means the world to us!At Conrad Bora Bora Nui, our primary goal is to create a truly unforgettable experience for our guests, and it's incredibly rewarding to see that we have succeeded in making your stay a memorable one.Your positive feedback serves as motivation for our dedicated team to continue exceeding expectations.If you ever find yourself dreaming of turquoise waters, overwater bungalows, and the beauty of Bora Bora, please do not hesitate to reach out. We would be honored to welcome you back for another incredible stay.Thank you once again for choosing Conrad Bora Bora Nui, and we look forward to the opportunity to serve you again in the future.

10/10 – Excellent

Elizabeth

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Anais fue perfecta en el servicio
Séjour de 2 nuits en juin 2023
Marine Poirel, Resort Manager a répondu le 18 août 2023
Estimada Elizabeth, Nos alegra mucho escuchar que Anais brindó un servicio perfecto durante su estadía. Valoramos enormemente su elogio y su reconocimiento hacia nuestro personal. Siempre nos esforzamos por proporcionar un servicio excepcional y experiencias memorables a nuestros huéspedes. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y seguir superando sus expectativas. ¡Gracias por compartir su experiencia positiva con nosotros!

2/10 – Terrible

Sheela

Voyage en famille
For a 5 star resort, this property has a ton of work to do.
Séjour de 3 nuits en juin 2023
The resort manager a répondu le 30 juin 2023
Dear Sheela,Thank you for taking the time to share your feedback with us. We value your opinion, and we are sorry to hear that your experience did not meet your expectations.We strive to provide a truly exceptional stay for all our guests, and we apologize if we fell short during your visit. We would appreciate it if you could provide us with more specific details about the areas where you feel we need improvement. Your insights will help us identify areas of concern and work towards enhancing the overall guest experience.We are committed to delivering a 5-star experience, and we appreciate your feedback as it allows us to continuously improve. We hope you will consider giving us another opportunity to exceed your expectations in the future.If there is anything specific you would like to address or if you have any further feedback, please feel free to reach out to our management team directly. We value your input and would like to ensure your concerns are properly addressed.Thank you for choosing our resort, and we hope to have the chance to welcome you back for a more enjoyable experience.Best regards,

10/10 – Excellent

Brittney

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful property and the staff were incredible. They went above and beyond and even let us check in early
Séjour de 4 nuits en juin 2023
Resort Manager a répondu le 30 juin 2023
Dear guest,Thank you for taking the time to leave such a positive review of your recent stay at our property. We are thrilled to hear that you found our property beautiful and that our staff exceeded your expectations with their exceptional service.At our hotel, we strive to create memorable experiences for our guests, and it brings us great joy to know that our team went above and beyond to make your stay special. We understand the value of a seamless check-in experience, and we're delighted that we were able to accommodate your early check-in request.Your kind words will be shared with our staff members, as it will serve as motivation for them to continue providing excellent service to all our guests. We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future.Thank you once again for choosing our hotel. We hope to have the pleasure of hosting you again soon.Best regards,

10/10 – Excellent

Melissa

Séjour de 1 nuit en mai 2023

10/10 – Excellent

Jo Kathrina Jimenez

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Went here for our honeymoon and I’m glad we did. They take care of their visitors like family. You’re always greeted with a smile and will help you with any problem (big or small). The food was amazing, always fresh and delicious. Would recommend this place to everyone!
Séjour de 4 nuits en mai 2023
The resort manager a répondu le 30 juin 2023
Dear Jo Kathrina Jimenez,Congratulations on your recent honeymoon, and thank you for choosing our property to celebrate such a special occasion! We are truly honored to have been a part of your memorable experience.It warms our hearts to hear that you felt like family during your stay. Providing exceptional service and ensuring our guests' satisfaction is our top priority, and we are thrilled that our team succeeded in making you feel welcome and well taken care of. We believe that a warm smile and a willingness to assist can make a significant difference in creating a memorable stay.We are delighted to know that you thoroughly enjoyed our culinary offerings. Our dedicated chefs take pride in creating delicious and fresh dishes, and it brings us joy to hear that you found the food amazing. Your recommendation means a lot to us, and we appreciate your kind words.Thank you for sharing your positive experience, and we hope that your honeymoon memories will be cherished for a lifetime. It would be our pleasure to welcome you back for future visits, whether it be for a special occasion or simply a well-deserved getaway.Best wishes,

10/10 – Excellent

Chris

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel and location might not be able to be beat! My wife and I spent 7 days at the Conrad Bora Bora for our honeymoon, and it was perfect.
Séjour de 7 nuits en mai 2023
The resort manager a répondu le 30 juin 2023
Dear Chris,Thank you for choosing the Conrad Bora Bora Nui for your honeymoon and taking the time to share your wonderful experience with us. We are thrilled to hear that your stay was nothing short of perfect.We agree that our hotel's location is truly exceptional. Bora Bora's natural beauty and captivating surroundings provide an idyllic backdrop for a romantic getaway, and we are delighted that you and your wife were able to enjoy the breathtaking scenery.Creating unforgettable memories is our utmost goal, especially for special occasions like honeymoons. We are overjoyed to know that we could contribute to making your stay a memorable one. Our dedicated team works tirelessly to ensure that every aspect of your experience exceeds your expectations, and we are thrilled to hear that we succeeded in doing so.We genuinely appreciate your kind words and recommendation. It means the world to us to receive such positive feedback from our valued guests. Should you decide to visit Bora Bora again or if you have any other travel plans, we would be honored to welcome you back and provide you with another exceptional experience.Congratulations once again on your marriage, and we wish you both a lifetime of love, happiness, and cherished memories.Best regards,

10/10 – Excellent

Carrie

Séjour de 7 nuits en avril 2023

10/10 – Excellent

Pietro

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bora Bora fantastic hotel
Amazing hotel in a beautiful spot in Bora Bora. Lots of activities available. Food was so and so, best party was probably breakfast. A bit overpriced at times, but hard not to find it incredible. Great customer service. Unreal landscapes.
Séjour de 6 nuits en mars 2023
The resort manager a répondu le 30 juin 2023
Dear Pietro,Thank you for choosing our hotel for your stay in Bora Bora and for sharing your feedback with us. We are thrilled to hear that you had an amazing experience in our beautiful spot.We agree that Bora Bora offers unreal landscapes that are truly breathtaking. The natural beauty of the surroundings is something we take pride in and it brings us joy to know that it made your stay even more incredible. We are glad to hear that you were able to enjoy the various activities available during your time with us, providing you with a well-rounded experience.While we are delighted that you enjoyed our breakfast, we apologize if the food in other areas did not meet your expectations. We appreciate your feedback as it helps us to continuously improve and enhance the dining experience for our guests.Regarding the pricing, we understand that our rates may be higher due to the exclusivity and unique offerings of our property. However, we constantly strive to provide value for money and ensure that our guests receive exceptional service and unforgettable experiences.We are thrilled to know that you were impressed with our customer service. Our team is dedicated to creating memorable stays for our guests, and your kind words are a true testament to their efforts.Thank you once again for your review. It was a pleasure to have you as our guest, and we hope to welcome you back in the future for another incredible stay.Best regards,

6/10 – Acceptable

Jun

Voyage en groupe
Points forts : Service et personnel
Stayed two nights. It's a good overall experience. However, with the price we paid, we shall not complain anything when we leave, but the reality is not. It says you could take the complimentary shuttle boat service to the main island(51-10 minutes ride). But when I requested it once I checked in, was told the shuttle was all fully booked that day and the day after. If I want to go then I will have to hire a private boat. I am sure I was not the only person got rejected. Think about it. If you tell people that the hotel water is complimentary, and when people want it, you then tell them you run out the water. You will have to pay for the water you drink. Really? Come on, it's a top brand of Hilton, once you say something, it's Gold. Even if you run out the shuttle boats to the main island that day, once the costommer needs it, you should find a way to get more. If that is complimentary but you can not satisfy all of your costumers, then don’t offer it. You should let your costumers disappointed. Period. I understand Hotel wants to keep their customers stay in their property and consume whatever they offer. However people fly thousands miles there also want to see local people and how do they live even just on a little superficial level.
Séjour de 2 nuits en mars 2023
The resort manager a répondu le 30 juin 2023
Dear Jun,Thank you for choosing to stay with us and for sharing your feedback. We appreciate hearing about your overall positive experience, but we are sorry to hear that there were certain aspects that fell short of your expectations.We apologize for the inconvenience you experienced with the availability of our complimentary shuttle boat service to the main island. We understand your frustration, and we apologize for any miscommunication or inconvenience caused. Our shuttle service is subject to availability, and while we strive to accommodate all our guests, there may be times when it reaches full capacity. We regret that we were unable to provide you with the service during your stay.We appreciate your feedback regarding the complimentary water. We apologize if there was any confusion or if it was not clearly communicated that the availability of certain amenities may be limited. We will review our communication to ensure that it is clear and consistent.We understand your desire to explore the local culture and interact with the community during your visit. While we aim to provide a comprehensive experience within our property, we also encourage our guests to discover the local surroundings. We apologize if we did not meet your expectations in this regard and for any disappointment caused.Thank you for bringing these matters to our attention. Your feedback is valuable to us as it helps us identify areas where we can improve. We hope that despite these issues, you were able to enjoy your time with us and create some wonderful memories.We appreciate your patronage and hope to have the opportunity to welcome you back in the future to provide you with a more seamless and enjoyable stay.Best regards

10/10 – Excellent

Ana, Hollywood

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed in a bungalow with pool , beautiful mornings, very relaxing, no words to explain, until you there and see what amazing things we have in life.
Séjour de 4 nuits en mars 2023
The resort manager a répondu le 30 juin 2023
Dear Ana,Thank you for choosing our hotel for your recent stay and for taking the time to share your wonderful review. We are delighted to hear that you had a memorable and relaxing experience in our bungalow with a pool.We couldn't agree more that the mornings in our tranquil setting are truly something special. The breathtaking surroundings and the serenity of our property provide the perfect backdrop for relaxation and rejuvenation. It brings us joy to know that you found it to be an amazing experience and that you were able to appreciate the incredible wonders of life.We strive to create a peaceful and rejuvenating environment for our guests, and we are thrilled to hear that we were able to provide you with a memorable and enjoyable stay.Thank you again for your kind words, and we look forward to welcoming you back for another exceptional experience in the future.Warm regards,

10/10 – Excellent

Lisa

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property being on its own private island is incredibly beautiful! The views, amenities, and staff were absolutely fantastic! They anticipated and surpassed our every need! Definitely will be returning!
Séjour de 10 nuits en février 2023
The resort manager a répondu le 30 juin 2023
Dear Lisa,Thank you for choosing our hotel and for sharing your fantastic review. We're thrilled to hear that you had an incredible experience during your stay on our private island.We take great pride in providing our guests with breathtaking views, top-notch amenities, and exceptional service. It's delightful to know that our staff went above and beyond to anticipate and exceed your needs. We strive to create memorable and enjoyable experiences for our guests, and it's always a pleasure to receive such positive feedback.We appreciate your kind words and are delighted to hear that you plan on returning. We look forward to welcoming you back and creating another unforgettable stay for you in the future.Warm regards,