Stayed two nights. It's a good overall experience. However, with the price we paid, we shall not complain anything when we leave, but the reality is not.
It says you could take the complimentary shuttle boat service to the main island(51-10 minutes ride). But when I requested it once I checked in, was told the shuttle was all fully booked that day and the day after. If I want to go then I will have to hire a private boat. I am sure I was not the only person got rejected.
Think about it. If you tell people that the hotel water is complimentary, and when people want it, you then tell them you run out the water. You will have to pay for the water you drink.
Really? Come on, it's a top brand of Hilton, once you say something, it's Gold. Even if you run out the shuttle boats to the main island that day, once the costommer needs it, you should find a way to get more. If that is complimentary but you can not satisfy all of your costumers, then don’t offer it. You should let your costumers disappointed. Period.
I understand Hotel wants to keep their customers stay in their property and consume whatever they offer. However people fly thousands miles there also want to see local people and how do they live even just on a little superficial level.