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Reviews of Best Western Mountain Lodge at Banner Elk

2.5 out of 5
Best Western Mountain Lodge at Banner Elk
1615 Tynecastle Highway, Banner Elk, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 504 out of 1001 reviews" "
Rating 8 - Good. 344 out of 1001 reviews" "
Rating 6 - Okay. 89 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

beryl

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room; very pleasant & friendly staff. Very nice breakfast bar. Perhaps could use a few bathroom additions. No Kleenex tissues; only 1 washcloth for 2 adults. It would be nice to have had a full set for each person(towel, hand towel &washcloth) We enjoyed our stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent - Great customer service!
Stayed 2 nights in Apr 2024

10/10 Excellent

Wendy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay will return often.
Stayed 2 nights in Feb 2024

10/10 Excellent

Glenis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly as described. Cleaned room, comfortable bed and pillows. The property in general is outdated but cozy. It is centrally located. We visited GFM and after a whole day hiking, we were happy it was just what we needed.
Stayed 1 night in Mar 2024

10/10 Excellent

Antonia

Stayed 1 night in Mar 2024

4/10 Poor

Vladic

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
There wasn’t any WiFi even though they gave us a WiFi code and there was chips on the floor.
Stayed 1 night in Mar 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and nice for the money
Stayed 1 night in Mar 2024

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Run down. Damp. Not pleasant. Staff were otherwise great. Hotel desperately need’s updating
Stayed 3 nights in Mar 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy, Denver

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Beech Mountain and town area with dining options. Room was clean and comfortable. Lobby is cozy with a fire place. Breakfast area is large. We had a good stay!
Stayed 1 night in Feb 2024

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside of the property was beautifully landscaped. I loved the way the lobby was decorated with Scottish decor. There was a lot of food to choose from for breakfast and the dining room was large. The hotel room was clean and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Vera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and comfortable. Clean. Breakfast had hot food and tasty. Very nice and friendly staff. 1 night woke up at 1:30 am from loud music and girls laughing and talking loud. Called front desk and they took care of issue right away. Would come back again for sure.
Stayed 3 nights in Feb 2024

8/10 Good

John

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first time traveling with pets and this property was solid. We had easy access to their area out back for them to go potty. The included breakfast was as good as you’ll get for included breakfast— sausage and biscuits were solid. Very convenient to Sugar Mountain and also Beech Mountain. The rooms are accessed from the outside and that area requires you to be cautious so you don’t slip. Overall, exactly what we needed.
Stayed 1 night in Feb 2024

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had a very comfortable and western theme to it I really enjoyed. It was the cleanest hotel I have stayed in for years! I was really impressed not only with my room but with the whole property cleanliness! The breakfast was very good too! The people were great! I will stay there every time I visit Sugar Mountain and highly recommend it to everyone!
Stayed 1 night in Feb 2024

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great , thank you soo much.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient to the ski hills. Easy check in. Great continental breakfast and staff!
Stayed 1 night in Feb 2024

10/10 Excellent

David C

Stayed 4 nights in Feb 2024

10/10 Excellent

Stefanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay! This place was perfect for us! Very close to Sugar Mountain Ski Resort and many excellent restaurants. The staff here is amazing!!
Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff most helpful to make me comfortable
Stayed 1 night in Jan 2024

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness
Good place to stay a little pricey.
Stayed 1 night in Jan 2024

10/10 Excellent

stephanie

Stayed 1 night in Jan 2024

10/10 Excellent

Bruce

Liked: Cleanliness, amenities
The worst bacon on breakfast buffet
Stayed 1 night in Jan 2024

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was super convenient to Sugar Mountain Ski resort and restaurants in the area. The staff was friendly and beds were comfortable. Definitely will stay at this hotel again.
Stayed 3 nights in Jan 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean but definitely dated
Stayed 1 night in Jan 2024

10/10 Excellent

Tema

Stayed 1 night in Jan 2024

8/10 Good

Kayla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location- close to Beech and Sugar Mountain. Staff was friendly and helpful, recommending several places to eat that ended up being amazing. Banner Elk is a cute little town with a good amount of things to do all things considered. The outside looks sort of run down, but the lobby was very welcoming and well kept. The room was clean and perfect for the weekend trip. The breakfast was standard for continental breakfast. The hotel was perfect for what we needed it for and we’d definitely stay there again if we made another trip up to the mountains.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ramon, New Bern

Stayed 2 nights in Jan 2024

10/10 Excellent

leonardo

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We had a great time , the beds are very comfortable as we were fully rested every morning
Stayed 2 nights in Jan 2024

10/10 Excellent

Daxa

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024

8/10 Good

DIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location between Beech and Sugar Ski resorts. Pet friendly is a plus!
Stayed 2 nights in Jan 2024

10/10 Excellent

Vitor Hugo

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Jeremy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was not kept up well. Standing water everywhere on walkways.
Stayed 4 nights in Dec 2023

10/10 Excellent

Taraneh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff and amazing breakfast! Clean!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean, older motel. Convenient to Sugar Mountain and Banner Elk.
Stayed 2 nights in Dec 2023

4/10 Poor

Martin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Jeremy, Springfield

Travelled with family
The location was good. Nice lobby. Comfortable beds. Very thin walls. Slick stairs and walkways. Breakfast definitely needs a better setup.
Stayed 1 night in Dec 2023

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Adrian

Travelled with family
Disliked: Property conditions & facilities, room comfort
Pictures are deceiving
The rooms were very small & out of date. Pictures did not show rooms were outside. Had to walk in the cold to breakfast. Breakfast was mediocre.
Stayed 3 nights in Dec 2023

8/10 Good

Carlos, Mulberry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have plans to go to Beech Mountain this hotel has the perfect location only 11 minutes away and the breakfast was delicious. I will definitely stay again!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Yin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice service
The hotel is a little old, but it is clean and everybody from the front desk to breakfast room is super nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were taking a two day snowboarding trip; first day at Beech, overnight in banner elk, Sugar the two day. This BW was perfect for to hit sugar with little driving.
Stayed 1 night in Dec 2023

10/10 Excellent

Theodore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Really enjoyed our stay. The room was cozy, clean, and nicely decorated. They provided a pack n play for the baby. The service was great. Check-in and out was quick and easy. Breakfast was good.
Stayed 1 night in Dec 2023

10/10 Excellent

brayden

Stayed 1 night in Dec 2023

10/10 Excellent

J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023