Dinner served, American cuisine
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Reviews of Akwesasne Mohawk Casino Resort and Players Inn

3.5 out of 5
Akwesasne Mohawk Casino Resort and Players Inn
873 State Route 37, Bombay, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 185 out of 343 reviews" "
Rating 8 - Good. 96 out of 343 reviews" "
Rating 6 - Okay. 33 out of 343 reviews" "
Rating 4 - Poor. 13 out of 343 reviews" "
Rating 2 - Terrible. 16 out of 343 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Princess, Winchester

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It is under construction and noisy. The room was clean, but in a state of disrepair. The curtains were torn up, the shades didn’t work properly.
Stayed 1 night in May 2024

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet. We enjoyed dinner in the steak house and spent some time (and money) in the casino.
Stayed 1 night in May 2024

10/10 Excellent

William Russell

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Akwesasne Mohawk Casino Resort is a family friendly top notch resort. There are so many fun things to do, including enjoying great food at restaurants onsite too! I have to thank the head of security too for going above my expectations to make my safe and departure a pleasant one. The staff are great and I will return to win again. Five stars is not enough, the Akwesasne Mohawk Casino Resort deserves 10 stars.
Stayed 2 nights in May 2024

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large bathroom comfy king bed, great tv , clean, great food, many slots although we did not win. Had a great time
Stayed 1 night in May 2024

2/10 Terrible

Kristen

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought we were staying at the actual casino for the night but when we checked we were advised that the room booked was at a different location that was more like a comfort inn than the actual casino. Casino staff were not willing to help and were rude.
Stayed 1 night in May 2024
Response from Charlotte on May 19, 2024
We understand your disappointment. Room types are labeled by which hotel we have. We hope to regain your trust in the future

10/10 Excellent

jim

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in May 2024
Response from Charlotte on May 19, 2024
Thank you. Hope to see you again soon

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing the staff is great and friendly I recommend this place for all to visit
Stayed 1 night in May 2024
Response from Charlotte on May 19, 2024
Thank you. Hope to see you again soon

2/10 Terrible

joshua, ballston spa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
room was dirty
Stayed 1 night in May 2024
Response from Charlotte on May 11, 2024
We are sorry to hear of your experience. We pride ourselves on exceptional service. Please let us know what was not satisfactory during your visit. Checking with the front desk, we were not informed of any issues during your stay. Please feel free to contact us to provide additional information

6/10 Okay

Shannon

Stayed 1 night in Apr 2024

8/10 Good

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Debra

Travelled with family and small children
Liked: Staff & service
The property is well overpriced for the condition. Stairwells did not look like it even had been swept in months, torn curtains, wallpaper peeling off the walls, key card didn't work and had to go get others twice. Free breakfast somewhat ok but we ended up being ill on our way home. Was also charged a resort fee, this is NO resort. I wouldn't recommend unless something drastically changed.
Stayed 1 night in Apr 2024

6/10 Okay

Lauren

Travelled with family, Travelled with partner
Liked: Staff & service
The casino was great and employees nice. The Players Inn was okay, just tired looking; needs upgraded. Stayed in the main hotel a month ago and it was much better.
Stayed 1 night in Apr 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable, though the mattresses could probably be updated. The staff was friendly and helpful. Be aware that the actual casino is a short walk from this hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Leah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Diana

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The people were nice. The hotel 'Players Club' is across the parking lot from the casino & main hotel. The Players Club is trying and parts have been replaced but it comes up short. The chairs and sofa are stained, the hard surfaces were not clean, and the paint is worn. Disappointing to have paid extra.
Stayed 1 night in Apr 2024

4/10 Poor

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointing experience. Thought I had booked to stay at the Mohawk Akwesasne Casino main hotel as there were two listings on the Expedia website - one for the main hotel and one for the Player's Casino hotel, a separate building, both at the same rate. I selected the main hotel, however missed the fine print on the reservation confirmation that the booking was for the Player's Casino hotel, across the parking lot and a bit of a walk. My guest has mobility issues so walking any distance is a concern. Also, the hotel is quite run down and undergoing renovations so noisy. Felt very much like "bait and switch" advertising. If you are going to book this hotel, look closely at your confirmation so you don't make the same mistake I did. There is also an additional $12 fee charged on-site. Staff were very unaccommodating. We will not be back.
Stayed 1 night in Mar 2024

6/10 Okay

Randolph

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very dated!Carpets are nasty
Stayed 1 night in Mar 2024
Response from Charlotte on Apr 3, 2024
We are currently underway with a refurbishment with this newly acquired property. Expect changes very soon. We hope to welcome you back in the future

2/10 Terrible

Mehrangiz

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel that Expedia showed me in the photo was different from the hotel I stayed in and it was very bad and dirty.
Stayed 1 night in Mar 2024
Response from Charlotte on Apr 3, 2024
Expedia main page will show the Casino Hotel. Room pics for each room type are displayed with the room name. We hope to regain your confidence in the future

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place
Stayed 1 night in Mar 2024
Response from Charlotte on Apr 3, 2024
thank you Joshua. Hope to see you again soon

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino is nice
Stayed 1 night in Mar 2024
Response from Charlotte on Mar 27, 2024
Thank you for your review. We look forward to seeing you again

6/10 Okay

Keri, Plattsburgh

Travelled with family, Travelled with partner
This room description was king deluxe- including a sofa with pull out bed. This was not included. Imagine having to sleep on the floor!
Stayed 1 night in Mar 2024
Response from Charlotte on Mar 27, 2024
We apologize for the inconvenience. Due to the hotel being under refurbishment, your room was changed to a King room. Was a rollaway was provided for you by our team?

8/10 Good

DAWN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My confirmation said that we would be staying at the actual casino resort but when we got there, stood in line to check in we found out we had to stay at the Players Inn (used to be the Comfort Inn). Which is a short walk, not a big deal but was surprised to find that out considering we booked at the Casino hotel and it said that on the confirmation.
Stayed 1 night in Mar 2024
Response from Charlotte on Mar 27, 2024
Hi Dawn, I do see on your reservation that you had booked a Player's Inn King room. We are working on making that distinction absolutely clear for our guests. All confirmation letters will have the Casino logo

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property, adjacent to the Casino, well maintained, room was clean & quiet.
Stayed 1 night in Mar 2024
Response from Charlotte on Mar 27, 2024
Lawrence,Thank you for your review. We hope to welcome you back soon

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities
Quick easy to navigate nice help
Stayed 1 night in Mar 2024
Response from Charlotte on Mar 27, 2024
Thank you Neal. Happy you enjoyed your stay with us.

10/10 Excellent

Channtel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service
Stayed 1 night in Feb 2024
Response from Charlotte on Mar 27, 2024
Thank you Channtel!

10/10 Excellent

Janine Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Charlotte on Mar 27, 2024
Thank you for your review Janine.

4/10 Poor

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived and the room i booked with you was not available. I booked a king with pull out sofa bed and it was not available.. they offered us a rollaway cot. We had no choice as we traveled 3 HOURS to get here. It should not have been available on your site as that type of room...a king deluxe with pullout sofa arent available currently as there is construction underway.
Stayed 1 night in Feb 2024
Response from Charlotte on Apr 3, 2024
David,Thank you for your review. We have started an unexpected refurbishment which unfortunately has taken rooms out of service for us. We do apologize for the inconvenience as we beautify this property to match our quality of standards

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Charlotte on Mar 27, 2024
Nathan, thank you for your review!

10/10 Excellent

Sheryl

Travelled with partner
Liked: Staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Charlotte on Mar 27, 2024
Thank you Sheryl! Hope to welcome you back soon

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking
Stayed 2 nights in Feb 2024
Response from Charlotte on Apr 3, 2024
Thank you Georgina! Hope to see you soon

10/10 Excellent

Ashleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely do not recommend staying in the players club rooms, not even close to what the pictures show. The main hotel in the casino was absolutely wonderful, the shower is glass walk-in so enough room for two! Games were fun so much fun. Staff is very friendly and helpful ESPECIALLY the front desk supervisor! They even have areas for smokers to stay warm. I can’t wait to go back!
Stayed 2 nights in Feb 2024
Response from Charlotte on Mar 27, 2024
Thank you Ashleigh. We are excited to refurbish the Player's Inn hotel. Rooms will be updated very soon.

2/10 Terrible

John

Business traveller
Stayed 2 nights in Feb 2024
Response from Charlotte on Mar 27, 2024
Hi JohnSorry to hear your stay was not to our personal standards. We strive to provide exceptional service at both properties. We hope you will try us again in the future

8/10 Good

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Charlotte on Mar 27, 2024
Thanks for your review Nate!

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms, clean casino with friendly and helpful staff. Its only 30 min from a multitude of things to do.
Stayed 2 nights in Jan 2024
Response from Matthew on Feb 10, 2024
We appreciate the review and hope to see you again soon!

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Jan 2024
Response from Matthew on Feb 10, 2024
We are glad you enjoyed your stay and we cannot wait to see you again in the future.

10/10 Excellent

Elaine

Liked: Staff & service, amenities, property conditions & facilities
Stayed here several times. It is nice and
Stayed 1 night in Jan 2024
Response from Matthew on Feb 10, 2024
Thank you for taking the time to leave a review, we are glad you enjoyed your stay.

10/10 Excellent

EDNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Matthew on Feb 10, 2024
Thank you for the generous review score and we hope to welcome you back again in the future!

10/10 Excellent

KARLA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Matthew on Jan 12, 2024
We are glad to hear you had a pleasant stay with us and we hope you join us again soon.

10/10 Excellent

Jean-Marc

Stayed 1 night in Jan 2024
Response from Matthew on Jan 12, 2024
Thank you for such a generous review we hope to see you again in the future!

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bad representation
We chose the room based on the picture shown and it wasn’t what we ended up with because we booked a King Deluxe Plus but the picture for that room showed a Jr Suite. We were very disappointed.
Stayed 2 nights in Jan 2024
Response from Matthew on Jan 12, 2024
We do apologize for this happening and would love to look into what caused this. If you would like to reach out to us with more information and we will certainly investigate this for you.

10/10 Excellent

Lorne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Matthew on Jan 12, 2024
Thanks for leaving a review and we hope to welcome you back again in the future!

8/10 Good

Jennifer, milton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Matthew on Jan 4, 2024
Thank you for the review and we look forward to seeing you again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Matthew on Jan 4, 2024
Thank you for such a generous review score. We hope to see you again in the future!

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Dec 2023
Response from Matthew on Jan 4, 2024
Thanks for the review and we hope to welcome you back soon!

10/10 Excellent

katherina, unadilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at this casino. Friendly people. Always clean and quiet. Beds are comfy.
Stayed 1 night in Dec 2023
Response from Matthew on Jan 4, 2024
Thank you for the kind review I will pass this along to our staff as well as our housekeeping team.

8/10 Good

Nia

Stayed 1 night in Dec 2023
Response from Matthew on Jan 4, 2024
We appreciate you taking the time to leave a review and we hope to see you again in the future for another visit.

8/10 Good

Eric

Stayed 6 nights in Dec 2023
Response from Matthew on Dec 11, 2023
Thank you for leaving us a review, we hope to welcome you back again in the future!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Love the gaming
Response from Charlotte on Mar 27, 2024
Hi Andrew,We love it too! Thanks for your review. We hope to see you again soon

8/10 Good

Debra

Stayed 1 night in Dec 2023
Response from Matthew on Jan 4, 2024
Thank you for taking the time to leave a review and we hope to see you again soon.