Minibar, in-room safe, desk, laptop workspace

Reviews of Royal Hotel Carlton

4 out of 5
Royal Hotel Carlton
Via Montebello 8, Bologna, BO

Reviews

8.8

Excellent

Rating 10 - Excellent. 395 out of 764 reviews" "
Rating 8 - Good. 273 out of 764 reviews" "
Rating 6 - Okay. 60 out of 764 reviews" "
Rating 4 - Poor. 19 out of 764 reviews" "
Rating 2 - Terrible. 17 out of 764 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in, we were given a free upgrade to a junior suite. The room was huge, with two TVs and a large bathroom. There was a good variety at the breakfast, which was included. The gym on site is excellent--I used a treadmill three times while I was there; the treadmill had a fan and the hotel provided water bottles in the gym for those exercising.
Stayed 3 nights in Feb 2024
Response from Davide Bonaccorso, Manager on Mar 5, 2024
Dear Guest,We are glad to receive such a positive review.It's wonderful to hear that the complimentary upgrade to a junior suite exceeded your expectations, offering ample space and comfort. We're also delighted that you enjoyed the variety offered at our breakfast buffet, designed to cater to diverse palates with both continental and American options. Your compliments on our gym facilities are much appreciated, and we're glad the amenities, including the treadmill with a fan and provided water bottles, contributed to a positive workout experience.We look forward to welcoming you on your next trip.Best wishes,Davide Bonaccorso, Manager

10/10 Excellent

Shaw

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant hotel .priced extremely good and service was excellent all around
Stayed 2 nights in Feb 2024
Response from Manager on Feb 27, 2024
Dear Shaw,Thank you for sharing your experience with us.We are thrilled to hear that you found our hotel to be elegant and our pricing extremely satisfactory. Our team takes great pride in offering excellent service, and your recognition of their efforts is much appreciated.We look forward to the pleasure of welcoming you back in the future. Warm regards.

8/10 Good

Belinda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great location . I am not really a fan of carpets on the floor in rooms. Shower screen need replacing , the water went over the floor . Bathroom big and spacious . Rooms were very hot but opening a window resolved. The staff were very friendly amò helpful and real fast was plentiful and very good. I would stay here again if I came to Bologna.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 9, 2024
Dear Madam,Thank you for taking the time to share your experience with us.We're delighted to hear that our central location in Bologna met your needs and that our team's friendliness and helpfulness stood out during your stay. It's also wonderful to know that the breakfast offered was to your satisfaction and abundantly served. Regarding the temperature in the rooms, we appreciate your feedback and would like to highlight that our air conditioning system is seasonally adjusted for optimal comfort, with individual room controls allowing guests to fine-tune the temperature to their preference. We regret to hear about the inconvenience with the shower screen and will certainly look into this matter to ensure our facilities are maintained to the highest standards.We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards,

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfasts.
Stayed 1 night in Jan 2024
Response from Manager on Feb 8, 2024
Dear Daniel,Thank you for taking the time to share your experience with us.We're delighted to hear that you enjoyed our comprehensive breakfast options, designed to cater to a variety of tastes with both continental and American choices.We look forward to a return visit from you in the future.Best wishes,

10/10 Excellent

Barbara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 19, 2024
Gentile Signora,La ringraziamo per la sua recensione.Ci fa molto piacere sapere che il suo soggiorno sia stato ottimo da ogni punto di vista. Lavoriamo con grande impegno per raggiungere questo obiettivo e la sua valutazione ci incoraggia a proseguire su questa strada.Speriamo di avere presto il piacere di ospitarla di nuovo al Royal Hotel Carlton. Nel frattempo, le porgiamo i nostri auguri per un felice anno nuovo.

10/10 Excellent

Shervin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, very clean, friendly staff. We stayed with family there and walked to the shops and restaurants.
Stayed 1 night in Jan 2024
Response from Davide Bonaccorso, Manager on Jan 19, 2024
Dear Sir,Thank you for taking the time to review your recent stay.We're delighted to hear that you found our hotel to be exceptionally clean. It's wonderful to know that your family enjoyed the convenience of our central location, within walking distance of the vibrant shops and restaurants of Bologna. We take great pride in our team's dedication to service and are pleased that this was reflected during your stay.We look forward to a return visit from you in the future.Best wishes for the New Year!Davide Bonaccorso, Manager

4/10 Poor

Eric

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We arrived at the hotel and the hotel had the heater at full blast. It’s was uncomfortable with the high heat. The room was really hot and the heater could not be turned off. We had to sleep with the windows open and it was noisy outside. The room is close to the center of the city but it’s also close to a not so good area.
Stayed 3 nights in Dec 2023
Response from Davide Bonaccorso, Manager on Jan 19, 2024
Dear Sir,Thank you for taking the time to review your stay.We're glad to hear that our hotel's central location was convenient for your visit to the city. We take pride in being situated near key attractions and appreciate your recognition of this aspect.However, we regret to hear about your experience with the temperature in your room. Our hotel's policy, as per regional regulations, sets the heating at a fixed temperature during colder months for the comfort of our guests. But we do understand that individual preferences vary, and we apologise if this made your stay less comfortable.We are also sorry to hear that the external noise affected your rest. For any future visits, we would be happy to assist you in selecting a room that best meets your needs and preferences.Furthermore, your feedback on room cleanliness and hotel condition is important to us, and we are continually working to enhance our guest experience. We strive to uphold high standards of service and amenities for all our guests and truly appreciate your input.We hope you will consider staying with us again in the future. Wishing you a very Happy New Year,Davide Bonaccorso, Manager

10/10 Excellent

Maria

Stayed 6 nights in Dec 2023
Response from Manager on Jan 19, 2024
Dear Madam,We are glad to receive such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you on your next trip.Best wishes for the festive season!

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel inside that belies the seventies style building exterior. It is elegant and has a luxurious feel. Outstanding location close to train and centro storico. Friendly staff. Great breakfast. An excellent choice for a visit to Bologna.
Stayed 1 night in Dec 2023
Response from Davide Bonaccorso, Manager on Dec 27, 2023
Dear Terry,Thank you for taking the time to review your stay.We're thrilled to hear that our hotel's elegance and luxurious interior made a positive impression, and that you enjoyed our prime location near the train station and historical center. It's wonderful to know that our team's friendliness contributed to your stay, and that our breakfast options met your expectations, offering a delightful start to your day. We take pride in providing exceptional service and amenities, and your acknowledgment is greatly appreciated.We look forward to welcoming you on your next trip.Best wishes,Davide Bonaccorso, Manager

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
I was just spending 1 night in Bologna this time, and this was a perfect accommodation to sleep it off after a long flight and catching a train the following day. Felt a lot like a good old Marriott.
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Dear Sir,Thank you for taking the time to review your recent stay.We're delighted to learn that we met your expectations and that our proximity to the train station added convenience to your travel plans. We're glad that our hotel felt reminiscent of the comfort you've come to expect from high-quality accommodations, and we hope to have the pleasure of welcoming you back.We would love to have you return.All the best,

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed at this hotel. It is convenient to the central train station but an easy walk to the main street where there is shopping and restaurants. Our room was large with a balcony. Breakfast is great with many options. The staff was very nice and helpful.
Stayed 4 nights in Nov 2023
Response from Manager on Dec 5, 2023
Dear Guest,Thank you for taking the time to review your stay.We're delighted to hear that our proximity to the central train station and the main street added convenience to your stay. Our team is glad that the spaciousness of your room with its balcony met your expectations. It's also wonderful to know that our breakfast selection was to your liking and that our team's dedication to service made a positive impact on your visit.We look forward to welcoming you on your next trip.Best wishes,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 17, 2023
Gentile Ospite,Grazie per aver recensito il nostro hotel.Ci fa molto piacere che abbia avuto un soggiorno piacevole da noi. Ci teniamo molto ad offrire una permanenza confortevole ai nostri ospiti, in un ambiente distinto e curato e siamo felici di esserci riusciti anche in questa occasione.In attesa di poterla accogliere di nuovo presso il Royal Hotel Carlton, le porgiamo i nostri cordiali saluti.

10/10 Excellent

HANY

Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Dear Mr Sir,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again very soon.Best wishes,

10/10 Excellent

Ralph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay!
We were very pleased with this beautiful hotel and its location. Our room was lovely and we found the staff to be very attentive. The breakfast had a wide selection to choose from and all were delicious. We are so happy we stayed at the Royal Hotel Carlton.
Stayed 3 nights in Sep 2023
Response from Davide Bonaccorso, Manager on Oct 27, 2023
Dear Sir,Thank you for taking the time to review your recent stay.We are thrilled to hear that you found our location convenient and our rooms lovely. Our staff takes great pride in providing attentive service, and we are glad that it met your expectations. It's delightful to know that you enjoyed our breakfast selection, offering both continental and American options to cater to various preferences.We look forward to welcoming you back in the future.Best wishes,

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surrounding area is a bit rough after dark
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Dear Guest,Thank you for taking the time to share your review.We understand your concern about the surrounding area after dark. Our hotel is located in the city center, and while we strive to provide a safe and welcoming environment within our premises, we have limited control over the external surroundings. However, we are always available to assist our guests with any concerns or needs they may have during their stay.We hope to have the opportunity to welcome you back in the future for an even better experience. Warm regards,

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, bad area
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Dear Charles,Thank you for sharing your review.We are delighted that you enjoyed your stay. Our team works hard to ensure that our guests have a comfortable and enjoyable experience with us.We understand that the surrounding area may not have met your expectations, but we would like to assure you that our central location offers easy access to Bologna's main attractions and sites. Our hotel is situated near the pedestrian area, outside the restricted traffic zone, and just a short walk from the railway station and Piazza Maggiore.We look forward to welcoming you back to our hotel in the future. Kind regards,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Royal Hotel Carlton for two nights during the first week of October. The hotel was great, the room was clean and comfortable. The staff were very friendly and helpful. The hotel is in a perfect location, about 10 minute walk from the train station and a 10-15 minute walk to Piazza Maggiore/Quadrilatero area. Bologna is an incredible walking city with the sidewalks covered by colonnades. The hotel has a bar area which was perfect for a nightcap after a day of exploring and having delicious Bolognese food. The bartenders, Ivo and Lorenzo, were outstanding. I wish I had gotten the names of the staff at the desk, because they were super too. Would definitely stay here again.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 24, 2023
Dear Sir,Please accept our sincere thanks for this kind review.We are delighted to hear that you found our location to be perfect for exploring Bologna and that you enjoyed the cleanliness and comfort of your room. Our staff takes great pride in providing friendly and helpful service, so it is heartwarming to know that Ivo, Lorenzo, and our front desk team made a positive impact on your stay.It is also great to know that you appreciated our bar area and the atmosphere it provided for a nightcap after a day of exploring the city. We are always striving to offer the best possible experience for our guests, and your kind words are truly encouraging.We look forward to welcoming you back on your next visit.Best wishes,

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
A clean comfortable hotel, conveniently located to centre of town and shopping. Very pleasant atmosphere.
Stayed 3 nights in Oct 2023
Response from Davide Bonaccorso, Manager on Oct 17, 2023
Dear Sandra,Thank you for taking the time to review your stay.We are delighted to hear that you found our hotel clean and comfortable and that you enjoyed the convenient location near the city centre and shopping areas. Our team takes pride in maintaining a pleasant atmosphere for our guests, and we're glad it contributed to your positive experience.We look forward to welcoming you back on your next visit to Bologna. Warm regards,Davide Bonaccorso, Manager

10/10 Excellent

Kim, Norwich

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very grand hotel with lovely rooms and a great position within walking distance of the railway station and to the pedestrianised centre of Bologna. Lots of nearby restaurants.
Stayed 2 nights in Oct 2023
Response from Davide Bonaccorso, Manager on Oct 11, 2023
Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you appreciated our grand hotel and lovely rooms, as well as our convenient location within walking distance of the railway station and the pedestrianized center of Bologna. It's great to know that you found plenty of nearby restaurants to enjoy during your stay.We look forward to welcoming you on your next trip.Best wishes,

10/10 Excellent

Otto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Davide Bonaccorso, Manager on Oct 11, 2023
Dear Guest,Please accept our sincere thanks for this kind review.We are pleased that we were able to meet your expectations.The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes,Davide Bonaccorso, Manager

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Dear Madam,We are glad to receive such a positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you on your next trip.Best wishes,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Very classic hotel. Really enjoyed the stay. Nice room, Bathroom, good restaurant on-site. Very reasonable price. 10 minutes from the train station. Will definitely back.
Stayed 1 night in Sep 2023
Response from Davide Bonaccorso, Manager on Oct 4, 2023
Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed your stay in our comfortable rooms and appreciated our on-site restaurant. It's great to know that you found our location convenient, being just a short walk from the train station and close to the city centre. We are also pleased that you found our prices reasonable and our service to be of high quality.We truly appreciate your kind words and look forward to welcoming you back in the future.Best regards,Davide Bonaccorso, Manager

8/10 Good

Dudley, Marco Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was spot on at price point. Rooms were comfortable, pillows a bit hard but passable. Restaurant was delicious as was the breakfast buffet.. No upgrade, credit, or acknowledgement of being Expedia Platinum.. otherwise will recommend
Stayed 2 nights in Sep 2023
Response from Davide Bonaccorso, Manager on Oct 4, 2023
Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you found our rooms comfortable and enjoyed the delicious breakfast buffet. It's great to know that our restaurant met your expectations as well. We appreciate your recommendation.We apologize for any inconvenience regarding the pillows and the lack of acknowledgement for your Expedia Platinum status. We will take your feedback into consideration to improve our services and ensure a better experience for our guests in the future.We look forward to welcoming you back on your next visit to Bologna. Kind regards,Davide Bonaccorso, Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice especially if arriving by car
Great location for walking and discovering Bologna. Convenient self parking under the hotel. Overall excellent experience although they could do with replacements for towels that are over the hill and somewhat tattered.
Stayed 4 nights in Sep 2023
Response from Manager on Sep 28, 2023
Dear Guest,We appreciate that you took the time to let us know your opinion of your experience with us.We are delighted to hear that you enjoyed our convenient location for exploring Bologna and the ease of self-parking in our underground garage. We appreciate your kind words about our overall service and room comfort.We would like to address your concern about the towels. We apologize for any inconvenience caused by the condition of the towels in your room. We will certainly look into this matter and ensure that our housekeeping team maintains the highest standards of quality for our guests. Your feedback is valuable to us, and we will use it to improve our services.We hope to welcome you back to Royal Hotel Carlton on your next visit to Bologna.Kind regards,

2/10 Terrible

Vera

Stayed 2 nights in Sep 2023
Response from Davide Bonaccorso, Manager on Sep 28, 2023
Dear Madam,Thank you for taking the time to let us know your opinion about your recent stay.We are sorry your stay was not to your liking.We would certainly like to know how we could have improved your experienceWe hope to welcome you back for a return visit.Best regards,Davide Bonaccorso, Manager

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bologna
Excellent hotel. Whilst not bang in the center of Bologna it is within walking distance. Very popular. Food was great. Spoons is worth a visit.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 6, 2023
Dear Guest,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you found our location convenient, within walking distance of the city center. It's great to know that you enjoyed our food and had a pleasant dining experience at The Spoon Restaurant. We appreciate your kind words about our room cleanliness, hotel condition, and service.We look forward to welcoming you back on your next visit to Bologna. Best regards,

10/10 Excellent

Daniel

Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Dear Guest,We appreciate that you took the time to review your recent stay.We are pleased that we were able to meet your expectations.We would love to welcome you back on many more occasions. Best wishes,

10/10 Excellent

Miles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Davide Bonaccorso, Manager on Aug 28, 2023
Dear Sir,Our sincerest thanks for this positive review of your stay at our hotel.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We all look forward to the pleasure of seeing you again in the future. Kind regards,Davide Bonaccorso, Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great
Stayed 1 night in Aug 2023
Response from Davide Bonaccorso, Manager on Aug 28, 2023
Dear Madam,We are glad to receive such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you on your next trip.Best wishes,Davide Bonaccorso, Manager

8/10 Good

Chris

Stayed 1 night in Aug 2023
Response from Davide Bonaccorso, Manager on Aug 28, 2023
Dear Sir,Thank you for sharing your kind review.We are pleased that we were able to meet your expectations.We look forward to seeing you on your next visit to our hotel. Best wishes,Davide Bonaccorso, Manager

8/10 Good

Octavian

Liked: Cleanliness
Stayed 8 nights in Jul 2023
Response from Davide Bonaccorso, Manager on Aug 28, 2023
Dear Sir,Thank you for your kind review of your recent stay at our hotel.We are pleased that we were able to meet your expectations.We hope to welcome you back soon.Best wishes,Davide Bonaccorso, Manager

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 2 nights in Aug 2023
Response from Davide Bonaccorso, Manager on Aug 28, 2023
Dear Madam,Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you on your next trip.Best wishes,Davide Bonaccorso, Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Bologna
Nice hotel and nice big room. Great location for exploring the city and near railway station for easy access
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and not far from centre. Has a grand style that we liked, great staff and nice garden to sit.
Stayed 2 nights in Aug 2023
Response from Davide Bonaccorso, Manager on Aug 28, 2023
Dear Darren,Thank you for this kind review.We are delighted to hear that you appreciated our hotel's grand style and convenient location near the train station and city center. Our dedicated staff is always happy to provide excellent service, and we are glad that you found them to be great. It is also wonderful to know that you enjoyed our lovely garden area for relaxation.We look forward to welcoming you back on your next visit to Bologna. Kind regards,Davide Bonaccorso, Manager

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in Jul 2023
Response from Davide Bonaccorso, Manager on Aug 28, 2023
Dear Guest,Thank you for taking the time to share your feedback.The satisfaction of our guests during their stay among us is very gratifying for our team.We hope to have the opportunity to welcome you back in the future for an even better experience.Kind regards,Davide Bonaccorso, Manager

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Aug 2023
Response from Davide Bonaccorso, Manager on Aug 28, 2023
Dear Sir,We would like to thank you for this complimentary review.Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and your positive feedback is truly appreciated.We look forward to welcoming you back for another memorable stay. Kind regards,Davide Bonaccorso, Manager

10/10 Excellent

Michelle

Stayed 2 nights in Jul 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Aug 28, 2023
Dear Guest,Thank you for this great review.We are delighted to hear that you enjoyed your spacious room and found our location convenient for exploring the city and accessing the railway station. Our central location allows guests to easily visit Bologna's main attractions and sites, while being outside the restricted traffic zone.We look forward to welcoming you back. Best wishes,

10/10 Excellent

Roy B

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that the hotel was walking distance to shopping, restaurants. The location to the train station and airport is also a plus.
Stayed 1 night in Jul 2023
Response from Manager on Aug 3, 2023
Dear Sir,Thank you for taking the time to review your stay.We are delighted to hear that you appreciated our convenient location, within walking distance to shopping, restaurants, and major transportation hubs like the train station and G. Marconi airport. Our central position in Bologna allows our guests to easily explore the city and its attractions.We look forward to welcoming you on your next trip.Best wishes,

10/10 Excellent

Meni, Aurora

Stayed 2 nights in Jul 2023
Response from Davide Bonaccorso, Manager on Aug 28, 2023
Dear Madam,Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you on your next trip.Best wishes,Davide Bonaccorso, Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on Aug 1, 2023
Dear Guest,Thank you for this positive review of your stay with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you for another pleasant stay. Best wishes,

10/10 Excellent

sefanit, Sugar Land

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff, safe area, close to center of town. Rooms are spacious and clean
Stayed 1 night in Jun 2023
Response from Manager on Aug 1, 2023
Dear Sefanit,Thank you for taking the time to share your positive experience at our hotel.We are delighted to hear that you found our team helpful and appreciated the safe location close to the city center. It's also great to know that you enjoyed our spacious and clean rooms. We take pride in maintaining a high standard of cleanliness and comfort for our guests.We hope to have the pleasure of welcoming you back in the future. Kind regards,

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stuck in a time warp but excellently located
Location perfect for seeing around the town with close access to the main rail and bus stations.Very old style hotel and stuck in a time warp but very spacious. Because of its central location it is a very busy hotel but copes well. Mixture of corporate and holiday makers. Main complaint would be the huge breakfast room, long corridor style, very congested and extremely busy with too many people around the breakfast area. Like a school cafeteria. Disappointingly, the meats and cheeses etc were not covered , very unusual, especially after covid and all these people millng around . The Nescafe coffee machines delivered the worst coffee ever. Just powdered coffee, not even hot. Dinner in the restaurant at night was well cooked, hot, well served but very expensive for what you got. Also, no atmosphere as very few people seemed to use the restaurant
Stayed 2 nights in Jun 2023
Response from Manager on Jul 27, 2023
Dear Sir,Thank you for reviewing your recent stay with us.We are delighted to hear that you appreciated our excellent location and found our hotel spacious. Our central position indeed allows easy access to the main attractions and transportation hubs in the city. We apologize for any inconvenience you experienced during breakfast. We understand that the breakfast area can get busy at times, and we are constantly working on improving our services to ensure a more comfortable experience for our guests. Regarding the uncovered meats and cheeses, we will take your feedback into consideration and review our food presentation practices. We also appreciate your comments on the coffee and will explore options to enhance the quality of our coffee offerings. We are glad to know that you enjoyed your dinner at our restaurant, although we understand take note of your remark. Our Chef strives to create memorable dining experiences with a variety of local and international dishes.We hope to welcome you back on your next visit to Bologna.Kind regards,

10/10 Excellent

Ameen

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is a good place to stay if you are a tourist or not a frequent visitor to Bologna. It is close to the train station and there are plenty of food and shopping available at a walkable distance. The property is a bit old and our room had carpets that were worn out and definitely needed replacement, however, everything in the room was functional. The air conditioning was average from North American standards but most places we went to, also didn’t feel like a refrigerator so perhaps that’s how they like it. Our bed was comfortable and we had a good night sleep every day. Our room was cleaned everyday even if we left in the middle of the afternoon. The breakfast had a decent variety and was reasonably priced. Didn’t particularly liked the room fridge because it has Vegas like circuits that charge you for the items even if you move them; which made putting in a water bottle kind of difficult, however we weren’t charged for anything we did not consume.
Stayed 4 nights in Jul 2023
Response from Manager on Jul 27, 2023
Dear Ameen,Thanks very much for your high rating of our hotel.We are glad to hear that you found our location convenient and appreciated the variety of food and shopping options within walking distance. It's great to know that you had a comfortable stay and enjoyed our daily housekeeping service. We also appreciate your feedback on our breakfast offerings.We are also pleased that you found your bed comfortable, we understand how important it is for our guests to get a good night's sleep.We acknowledge your concerns regarding the worn-out carpets. We are continuously working on improvements to maintain the quality of our facilities and have noted your comment for consideration. Regarding the minibar, we understand the inconvenience of the automatic charging system and will take your feedback into consideration for future improvements.We hope to welcome you back to Royal Hotel Carlton on your next visit to Bologna.Kind regards,

2/10 Terrible

Jimmy, FULLERTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was incredibly clean. The furnishing was quite remarkable with beautiful Roman art touch
Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Dear Sir,Thank you for taking the time to review your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.Thank you again; we look forward to welcoming you back in the future.Kind regards,Davide Bonaccorso, Manager

2/10 Terrible

Luis A

Disliked: Staff & service, property conditions & facilities, room comfort
This was a horrible the only thing good was the food. To begin, the site doesn't say that the spa is closed. So if you thought I will have a nice spa to go to is not happening the website does not say a thing. 2nd the unit the air did not work tech came to the unit twice I guess they figure he wanted to go to the spa we will let the room heat like a sauna 3rd the TV's are so old that the channels came blurry and the control was not working. 4th you assume that a four star junior suite would have a comfortable bed but is not the case is about the same as sleeping in the plane you have a terrible night . I left and booked in another hotel for half the price and twice as good.
Stayed 1 night in Jul 2023
Response from Davide Bonaccorso, Manager on Jul 27, 2023
Dear Luis A,Thank you for taking the time to review your stay.We are pleased to hear that you enjoyed the food during your stay. Our Spoon Restaurant offers a variety of local and international cuisine, and our team strives to provide an unforgettable dining experience for our guests.We apologize for the inconvenience you faced regarding the spa. At the moment, the Acquarelax services are not available for ongoing maintenance work at the SPA. However, massages and treatments are still available by reservation.Regarding the air conditioning, our system is seasonal, and guests can adjust the thermostat in their room to control the air delivery. We are sorry if this did not meet your expectations. As for the TV, we offer a variety of cable and satellite channels, and we will look into the issue you mentioned with the control and the blurry channels. We also appreciate your feedback on the bed comfort, as it helps us identify areas for improvement.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Davide Bonaccorso, Manager

10/10 Excellent

MICHELE

Liked: Cleanliness, staff & service, property conditions & facilities
We have been in Italy for 10 Days. This was the nicest hotel we stayed in. Beautifully appointed. Wonderful breakfast. Kind staff.
Stayed 1 night in Jul 2023
Response from Davide Bonaccorso, Manager on Jul 21, 2023
Dear Guest,Thank you for such a positive review of your stay with us.We aim to make every experience with us a memorable one, so it is very rewarding to receive a message of satisfaction from a recent guest. It is an incentive for our team to continue with their efforts to uphold our high level of service and we will pass your compliments to them. Furthermore, we are glad that you enjoyed our convenient location and tasty breakfast buffet.We look forward to welcoming you back on your next visit to our hotel. Warm regards,Davide Bonaccorso, Manager

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a good location
Great hotel in a good location, just 10 min walk to the historic centre. Rooms are nice and clean. Breakfast was also very good. A pleasant stay.
Stayed 1 night in Jul 2023
Response from Manager on Jul 21, 2023
Dear Gary,Thank you for this positive feedback.We are delighted to hear that you found our location convenient, being just a short walk away from the historic center. It's great to know that you appreciated the cleanliness of our rooms and enjoyed our breakfast offerings. Your kind words about our service and room comfort are truly appreciated.We would love to have you back.All the best,

10/10 Excellent

Azade

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel, very friendly/helpful staff
Stayed 5 nights in Jul 2023
Response from Davide Bonaccorso, Manager on Jul 21, 2023
Dear Sir,Thank you for taking the time to review your stay.We are pleased that you appreciated our new decor and your acknowledgement of the quality of service on behalf of our dedicated team is gratifying and encourages us to uphold our standards.We look forward to welcoming you again. Best wishes,Davide Bonaccorso, Manager