Lobby
Check availability

Reviews of Red Lion Hotel Boise Downtowner

3.5 out of 5
Red Lion Hotel Boise Downtowner
1800 Fairview Ave, Boise, ID

Reviews

6.6
Rating 10 - Excellent. 575 out of 2141 reviews" "
Rating 8 - Good. 457 out of 2141 reviews" "
Rating 6 - Okay. 375 out of 2141 reviews" "
Rating 4 - Poor. 360 out of 2141 reviews" "
Rating 2 - Terrible. 374 out of 2141 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kendra

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with our stay. The room was older but definitely well kept, it was quiet and we hardly heard anything outside the room which was a huge plus since we were traveling with two small dogs. Price was VERY reasonable and the location was great. Will definitely book here again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Fiona, Caldwell

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and cool in the room nice view of the city from the balcony. Beds were comfortable and bathroom was nice.
Stayed 1 night in Apr 2024

2/10 Terrible

Heidi sue

Disliked: Cleanliness, staff & service, property conditions & facilities
Not safe at this property i believe it is serving as an overflo for the homeless. Upon arrival there was a curious lime and
Stayed 3 nights in Apr 2024

6/10 Okay

Shantel

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Was unaware that there was no AC, had to sleep with the balcony door open which was next to the road and extremely loud.
Stayed 2 nights in Apr 2024
Response from Philip on Apr 15, 2024
Hello Shantel, We apologize for the lack of communication.

4/10 Poor

Savanna

Travelled with family, Travelled with partner
Disliked: Amenities
There was a fire on our floor, we weren’t called to be made aware as we were not in the room. We get back to see that our room door is wide open with all of our belongings out. Our belongings then smelt like smoke and could have been stolen (luckily nothing was missing). We asked for a discount at check out and their response was that our room wasn’t affected. It certainly was and we were asked to switch rooms after the fire. Very disappointed with our stay.
Stayed 2 nights in Apr 2024
Response from Philip on Apr 15, 2024
Hello Savana, I apologize if you felt unattended to. My staff was focused on guest still in the hotel during the incident. Please reach out to me to discuss your options and concerns.

4/10 Poor

Tim

Disliked: Cleanliness, amenities, property conditions & facilities
Housekeeping services were poor. No stay over service and I was there a week. Bed was only made once during my stay I had to have my key cards reactivated every day Staff was friendly
Stayed 7 nights in Apr 2024
Response from Philip on Apr 15, 2024
Hello Tim, We service all stay overs unless there is a do not disturb notice on the door.

8/10 Good

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the balcony and the staff was super helpful
Stayed 1 night in Apr 2024
Response from Philip on Apr 15, 2024
Thank you for your feedback Cody.

2/10 Terrible

Lori

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It took 3 tries for staff to get us checked into a room. Our first room had other people in it as we were opening the door. Second room the door card reader didn’t work. No air or fans in rooms. Unclean, tired hotel that needs torn down.
Stayed 1 night in Apr 2024
Response from Philip on Apr 15, 2024
Hello Lori, While we value your opinion, We will work harder at correcting the minor details.

6/10 Okay

Kimberly, Nezperce

Travelled with family
Disliked: Staff & service
Beds were very comfortable and the room itself was clean and spacious. Bathrooms were clean and comfortable. We experienced a fire in the hotel while we were there and staff seemed very unprepared for dealing with it and ensuring guests’ safety. Overall, decent for the price.
Stayed 2 nights in Apr 2024
Response from Philip on Apr 15, 2024
Hello Kimberley, We thank you for your feedback. Unfortunately, we had a new employee at the desk. We did get assistance to her right away and limit the uncertainty.

2/10 Terrible

Garline

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has seen better days. It is quite run down.
Stayed 1 night in Jan 2024
Response from Philip on Apr 15, 2024
We are sorry to not have met your expectations.

10/10 Excellent

Kathryn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had THE MOST COMFORTABLE beds and pillows! Staff was friendly and very helpful. I felt safe and absolutely would stay here again! Well worth the price.
Stayed 2 nights in Apr 2024
Response from Philip on Apr 12, 2024
Thank you so very much Kathryn. We are pleased you enjoyed your stay.

10/10 Excellent

Greg W

Liked: Cleanliness, staff & service, amenities
Good value for the money. Hopefully you can budget an upgrade for the Hotel itself.
Stayed 1 night in Apr 2024
Response from Philip on Apr 10, 2024
Thank you for your feedback.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleasantly surprised on how nice and clean the room were checking was pretty quick walking to our room th hallways really needing to be updated however when we entered in the room it was so clean and nicely decorated the bed was perfect I loved the pillows. Breakfast was ok however they ran out of milk for cereal But the bacon and French toast was yummy the lady who checked us out was very helpful and friendly overall I would stay here again
Stayed 1 night in Apr 2024
Response from Philip on Apr 10, 2024
We really enjoy reading reviews such as yours. Thank you for choosing to stay with us.

6/10 Okay

Constantine

Liked: Staff & service
Disliked: Property conditions & facilities
Starting to feel rundown
Stayed 1 night in Apr 2024
Response from Philip on Apr 9, 2024
We apologize and are working hard to improve facilities.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and affordable. Staff was great.
Stayed 1 night in Apr 2024
Response from Philip on Apr 9, 2024
Thank you for your feedback.

10/10 Excellent

Michael G.

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great just wish we could have used the hot tub.
Stayed 2 nights in Apr 2024
Response from Philip on Apr 9, 2024
We apologize for the inconvenience. Our Hot Tub will reopen in late May.

6/10 Okay

brian, Boise

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Philip on Apr 9, 2024
Thank you

4/10 Poor

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
This was my first time staying at this hotel. For the price I was not surprised with what I got. Definitely not clean and there are a lot of shady folks roaming around the outside. Overall it was fine if you're not too picky.
Stayed 1 night in Apr 2024
Response from Red Lion Boise Downtowner on Apr 6, 2024
Thank you for your feedback, Eric. We are working very hard to improve our facility as well as working with the city about our surrounding areas. We hope to impress you in the future.

6/10 Okay

Joseph

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Red Lion at Best is a 2 star hotel. The rooms are clean, the bed and pillows were comfy, and staff is top notch, that's where the good stops. I guess for the price point, you get what you pay for. Rooms are HOT even if you turn the heater off, there's no AC, so you open the door, but it's so noisy from traffic and fighting homeless people it's hard to sleep soundly. Water pressure was non existent in our room, sinks would fill with water if left running, toilet flushed slow, tub filled with water while showering, and no exhaust fan in the bathroom. Breakfast options weren't too bad but out of a 5 day stay we only went once. But like I said, under $400 for 5 nights it wasn't half bad. Will we stay again? No.
Stayed 5 nights in Mar 2024
Response from Red Lion Boise Downtowner on Apr 6, 2024
Thank you for highlighting our wonderful staff and room improvements. We are working tirelessly to improve the rest of our facility and appreciate your understanding during this time. We hope that you give us an opportunity to impress you in the future.

10/10 Excellent

Cerasela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT HOTEL, OLDER BUT CLEAN, LOOKED LIKE A LUXURY HOTEL IN THE PAST. I LOVE IT
Stayed 1 night in Mar 2024
Response from Red Lion Boise Downtowner on Apr 3, 2024
We are so thankful for your feedback. We hope to see you again!

6/10 Okay

Roberto

Liked: Cleanliness, staff & service, amenities
This hotel is okay for the cost. It has potential to be great if remodeled. The location however, is great. Everything is within an 8 minute drive.
Stayed 2 nights in Mar 2024
Response from Philip on Apr 1, 2024
Thank you for your feedback Roberto

8/10 Good

Triston

Liked: Cleanliness, staff & service, amenities
Very friendly staff. Enjoyed the stay
Stayed 1 night in Mar 2024
Response from Red Lion Boise Downtowner on Apr 1, 2024
Thank you, Triston, we are so glad you enjoyed your stay. We hope to see you again soon.

6/10 Okay

Shana

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Have been to this property about 4 other times. They have upgraded nothing. The hot tub was not open, which it had been in the past and was advertised that it would be. The hotel breakfast was very underwhelming. The staff were as helpful as they could, but it seemed they were not given much freedom to accommodate for extra needs. The hotel did its best and I appreciate the workers but it is now part of such a giant hotel chain that any character or personality has vanished.
Stayed 2 nights in Mar 2024
Response from Red Lion Boise Downtowner on Apr 1, 2024
Thank you for your feedback, Shana. We are so sorry to hear that you are unsatisfied with your stay. We are working tirelessly to improve our facilities and we hope that you will see the changes we are making in the future.

2/10 Terrible

Cadence

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Philip on Apr 1, 2024
How can we improve.

4/10 Poor

Yvette

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
dirty hall ways, nasty dirty area near ice machine in hallway, dirty elevator. VERY outdated room. Will not reccommend, will not be back!
Stayed 1 night in Mar 2024
Response from Red Lion Boise Downtowner on Apr 1, 2024
Yvette, we are so sorry to hear that your stay was less that enjoyable. We are working very hard to improve our facility and would love the opportunity to host you again in the future.

6/10 Okay

andrew

Stayed 7 nights in Mar 2024
Response from Red Lion Boise Downtowner on Apr 1, 2024
Thank you for the feedback, Andrew. We hope that your next stay with us will exceed your expectations.

4/10 Poor

Noel

Travelled with partner
Service was good but had to get the door lock replaced because it was broken. They got it done quickly. Key didn’t work even after the lock was replaced. Door jam was broken. Fan didn’t work in the bathroom.
Stayed 3 nights in Mar 2024
Response from Red Lion Boise Downtowner on Apr 1, 2024
Thank you for the feedback, Noel. We are glad that our staff was able to help out quickly. Hope to see you again!

10/10 Excellent

Grady

Stayed 1 night in Mar 2024
Response from Red Lion Boise Downtowner on Apr 1, 2024
thank you for your feedback, Grady. We are so glad you enjoyed your recent stay with us.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My house was being worked on and I needed 1 night and they definitely fixed a few things around there looks a lot better i rented about 1 year ago and it was dirty in lobby no breakfast but the room was leaned and now it's a lot better good job
Stayed 1 night in Mar 2024
Response from Red Lion Boise Downtowner on Mar 28, 2024
Thank you so much Jessica for acknowledging the work we have put in to improve guest experience and our facilities. See you next time!

6/10 Okay

Steven

Business traveller
Liked: Staff & service
The staff was comforting
Stayed 1 night in Mar 2024
Response from Red Lion Boise Downtowner on Mar 28, 2024
Thank you for your kind words about our staff. We hope to see you again, Steven.

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, amenities
Horrible place. Old, dirty, unkept rooms. Staff is friendly and tries.
Stayed 1 night in Mar 2024
Response from Red Lion Boise Downtowner on Mar 27, 2024
Hello Christopher, we are sorry to hear that your recent stay was not the best it could have been. We truly hope that you will give us another try in the future.

2/10 Terrible

Jacob

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Red Lion Boise Downtowner on Mar 28, 2024
Hello Jacob, I am sorry that your recent stay was not up to standard we would love to know where we can improve for the future.

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness, property conditions & facilities
Extremely dirty. The bathrooms were not cleaned. I wasn’t comfortable staying at the hotel and decided to book a hotel elsewhere.
Stayed 4 nights in Mar 2024
Response from Philip on Apr 1, 2024
Hello Anthony, We apologize if you felt our rooms were not clean. We are taking pride in our cleanliness scores and will resolve this immediately.

10/10 Excellent

alejandro

The stay was amazing. The water pressure was awesome.
Stayed 1 night in Mar 2024
Response from Red Lion Boise Downtowner on Mar 27, 2024
Thank you for your feedback Alejandro, it is awesome to hear you enjoyed yourself! See you next time.

2/10 Terrible

Rindee

Disliked: Property conditions & facilities
I have stayed at some cheap motels, the motel 6 was nicer. The staff was friendly but the room was dirty the lights didn’t work and the sink leaked. Room should have been compt and they still charged us $80 I will never stay at a red lion again
Stayed 4 nights in Mar 2024
Response from Red Lion Boise Downtowner on Mar 24, 2024
It is unacceptable that your experience with us was less than satisfactory. We pride ourselves on the upkeep and cleanliness of our rooms and facility.I greatly apologize for the lack of service you received.

2/10 Terrible

Jorge

There must’ve been a mistake or something but my check out wasn’t until 12 and around 11 I had a couple walk into my room. They must’ve gotten the wrong room. They kind of panicked and apologized so it wasn’t a big deal to me. But I thought I’d share my experience.
Stayed 1 night in Mar 2024
Response from Vanessa Wilson on Mar 24, 2024
We do apologize for the inconveniences you experienced at the end of your stay. I believe it was a miscommunication within our system and we do greatly apologize for the disruption to your stay.

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sorry room was noisy. Hair found from head on tv console.could not control Air/Heat. Room temperature very uncomfortable.
Stayed 1 night in Mar 2024
Response from Red Lion Boise Downtowner on Mar 24, 2024
Hello David, I greatly apologize for the lack of service you experienced during your recent stay. We pride ourselves on the upkeep and cleanliness of our rooms and facility.I have forwarded these concerns to the proper departments. We hope you will give us another chance in the future.

2/10 Terrible

Jim

Stayed 3 nights in Mar 2024
Response from Philip on Apr 12, 2024
How can we improve?

6/10 Okay

Jamie, Longview

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were terrible….old and worn out. There was no housekeeping our entire stay. No one dumped garbage or changed towels unless we asked. It was cheap and that’s all.
Stayed 4 nights in Mar 2024
Response from Red Lion Boise Downtowner on Mar 21, 2024
Jamie, I apologize for the miscommunication you may have received upon arrival. Our housekeeping service is available by request. We are working hard to improve our facility. We hope you will stay with us in the future to improve perceptions.

8/10 Good

Anne, Twin Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and easy to access
Stayed 4 nights in Mar 2024
Response from Red Lion Boise Downtowner on Mar 21, 2024
Thank you for your feedback, Anne. We hope to see you again soon!

10/10 Excellent

alex

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Philip on Mar 19, 2024
Thank you

2/10 Terrible

Court

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We arrived at the property and our Uber driver had told us that to be very careful in the hotel that we were staying at because the government had a Covid relief program that they had rented out several rooms to about 20 to 30 is my understanding to people that could not afford rent when we arrived. We noticed that they were very shady people outside. It was very dirty. It was an unsafe, and we were scared. We checked in anyway and went upstairs, hoping that it would be better. The hotel is very rundown. It has very old amenities doors, windows patios. The room is scary and old and dirty and I did not feel safe so I ended up booking another hotel and just losing out on all of my money.
Stayed 2 nights in Mar 2024
Response from Philip on Mar 19, 2024
Hello Court, We apologize for any confusion or misconception someone gave about our hotel. We strive to stay current with all cleaning practices.

8/10 Good

Tao

Travelled with family
Liked: Staff & service
location is convenient. Staff were friendly. However the facility wasn’t as clean as the outside appearance would suggest.
Stayed 1 night in Mar 2024
Response from Philip on Mar 17, 2024
We appreciate your feedback and we will focus our attention to cleanliness.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Awesome view from the top floor
Stayed 1 night in Mar 2024
Response from Red Lion Boise Downtowner on Mar 16, 2024
Thank you, Eric. We are so glad you enjoyed your stay, and we love the views as well!

2/10 Terrible

Thomas

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Wife insisted we leave.
Stayed 5 nights in Mar 2024
Response from Red Lion Boise Downtowner on Mar 16, 2024
We are so sorry to hear that your was not happy with the hotel. Please let us know how we could have made your experience better. We strive to provide a comfortable home away from home and would love to hear way we could improve in the future.

2/10 Terrible

Jesse

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The only redeeming quality of this experience was the kind front desk staff who helped me process a refund. I would have paid almost any price to have an alternative to the Red Lion Downtowner in Boise. Incredibly unclean, run down, and disappointing. I booked a top floor, corner room, jet tub suite. It was dark dingy and barely furnished room. There were lots of stains on practically every chair. The toilet was unclean with… something in it that resembled blood drips. I found a previous occupants’ dirty underwear and towel underneath the bed (who knows how long they had been there). My jetted tub spewed dark particles of something into the bath water. Half the lights in the bathroom didn’t work or were missing bulbs. There were mismatched bulbs throughout the room. The bedroom door wouldn’t shut as it didn’t fit on the frame. Practically everything was dirty and in disrepair.
Stayed 1 night in Mar 2024
Response from Philip on Mar 15, 2024
Hello Jesse, We greatly apologize for the discomfort this may have given you during your stay with us. I apologize for the inconvenience my staff has imposed due to the lack of cleanliness you received in our suite. We are working to change this outcome and hope this does not detour you from staying again in the future.

8/10 Good

Debbie

Liked: Staff & service
Disliked: Amenities
Convenient to downtown.
Stayed 4 nights in Mar 2024
Response from Philip on Mar 15, 2024
Thank you for your feedback

8/10 Good

Fred

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We needed to check in early and were told they would call when a room was ready so we could then check in. They never called, which wasn’t a big problem. They comped us a breakfast for “any inconvenience” which was nice.
Stayed 4 nights in Mar 2024
Response from Red Lion Boise Downtowner on Mar 14, 2024
Hello Fred, we would like to thank you for your understanding and patience during your arrival. We hope to see you again soon.

8/10 Good

Denise

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Toilet ran in the room. It was very hot in the rooms and we had to sleep with the window open all night. There was no option for air conditioning or cool air.
Stayed 1 night in Mar 2024
Response from Philip on Mar 15, 2024
Thank you for your feedback. We have already solved the issue in the room. We apologize for the inconvenience.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than a few leaks was all very good. Really great staff
Stayed 2 nights in Mar 2024
Response from Philip on Mar 13, 2024
Thank you for your feedback John.