Room, 1 King Bed (Riverside)

Reviews of Cottonwood Suites Boise Riverside Downtown

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 270 out of 1000 reviews" "
Rating 8 - Good. 378 out of 1000 reviews" "
Rating 6 - Okay. 190 out of 1000 reviews" "
Rating 4 - Poor. 105 out of 1000 reviews" "
Rating 2 - Terrible. 57 out of 1000 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
during my stay the hotel burnt down. was still charged the ENTIRE RATE after I was told I would be refunded it, minus the first night. Literally something out of a movie.
Stayed 3 nights in Nov 2020

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The place get on fire 🔥 my family had to wait outside the whole night
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2020

2/10 Terrible

ryan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel on fire
The hotel had a fire at 4 am and everyone had to evacuate. The hotel was dirty and not up to date. .do not stay here
Stayed 3 nights in Nov 2020

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a dump
What a dump. I paid way too much for way too little.
Stayed 2 nights in Nov 2020

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Front Desk / Hospitality Specialist on Nov 13, 2020
Thank you Raymond for taking the time to leave your positive review of our hotel. We hope to welcome you again in the future and earn another 10/10!

8/10 Good

Shaunna

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2020
Response from Front Desk Agent on Nov 8, 2020
Wow, we are so happy to see you had a great stay! We loved having you as a guest and hope you'll visit again soon! When you have a moment, would you mind writing a review for other online travelers? Again, thank you for the kind words. We look forward to welcoming you back in the future.

4/10 Poor

Kelly

Disliked: Property conditions & facilities
Uninspiring
Kind of gross. It was quiet though.
Stayed 1 night in Oct 2020
Response from Front Desk / Hospitality Specialist on Nov 7, 2020
Hi Kelly, thank you for taking the time to leave a review about your stay with us. While we're glad to hear it was quiet and restful, we also appreciate the feedback regarding our property and your experience so that we can continue our goal of every guest enjoying every part of their stay with us. We hope to welcome you again in the future and earn 10/10!

4/10 Poor

Verified traveller

Stayed 4 nights in Nov 2020
Response from Front Desk / Hospitality Specialist on Nov 7, 2020
We appreciate you taking the time to leave a review for our hotel. At Cottonwood Suites, we're always striving to improve the experience our guests. We hope to welcome you again soon and earn 5/5!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Front Desk / Hospitality Specialist on Nov 6, 2020
Hi David, Thank you so much for taking the time to leave your positive feedback about your stay at our hotel. We look forward to the chance to provide 10 out of 10 service to you again in the future!

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2020
Response from Front Desk / Hospitality Specialist on Nov 6, 2020
Thank you for taking the time to leave a review. We hope to welcome you to our property again in the future.

10/10 Excellent

William

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2020
Response from Front Desk Agent on Nov 5, 2020
Wow, we are so happy to see you had a great stay! We loved having you as a guest and hope you'll visit again soon! When you have a moment, would you mind writing a review for other online travelers? Again, thank you for the kind words. We look forward to welcoming you back in the future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Front Desk Agent on Nov 4, 2020
Wow, we are so happy to see you had a great stay! We loved having you as a guest and hope you'll visit again soon! When you have a moment, would you mind writing a review for other online travelers? Again, thank you for the kind words. We look forward to welcoming you back in the future.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful with nice. Great location. Highly recommend.
Stayed 1 night in Oct 2020
Response from Front Desk on Nov 2, 2020
Thank you so very much for taking the time out of your busy day to leave us such a great review!! We hope to see you again very soon. Stay safe!!!

6/10 Okay

christine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Good location, good coffee bar, decent beds and towels but the place is just really run down
Stayed 1 night in Oct 2020
Response from front desk on Nov 1, 2020
thanks for taking the time out of your day to leave us a good review. stay safe!!!

8/10 Good

JESSICA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, comfortable bed and bedding, great customer service.
Stayed 1 night in Oct 2020
Response from FRONT DESK on Oct 31, 2020
THANK YOU SO VERY MUCH FOR TAKING THE TIME OUT OF YOUR BUSY DAY TO LEAVE US SUCH A GREAT REVIEW!!! WE HOPE TO SEE YOU AGAIN VERY SOON. STAY SAFE!!!

8/10 Good

Caroline, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, it works. Just stayed there to sleep so it worked out.
Stayed 1 night in Oct 2020
Response from Front Desk Agent on Nov 8, 2020
We are glad that you enjoyed your stay. We hope that you will come visit us again the next time you visit Boise. We appreciate your feedback and will use this to become even better.

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll Be Back!
The room was on the 3rd floor and had a lovely view of the Boise River in all of it's Fall Splendor! The paved walkway (The Green Belt) was a great place to exercise and watch the sun rise! The indoor pool was open for use to 10 people and the hot tub jets were not working, but the water was hot! The folks at the front desk were super nice and helpful!
Stayed 2 nights in Oct 2020
Response from Thank you Guest Services on Oct 28, 2020
Morgan, thank you for taking the time out to give us such a awesome review. Thank you and if you need anything just let the front desk know. Hope you have a wonderful trip and hope to see you again.

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfy but dated
Staff was very friendly, rooms were dated but comfortable. View of the river was beautiful!
Stayed 2 nights in Oct 2020
Response from FRONT DESK on Oct 26, 2020
THANK YOU FOR TAKING THE TIME TO LEAVE US SUCH A GREAT REVIEW. WE HOPE TO SEE YOU AGAIN VERY SOON. STAY SAFE

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from front desk on Oct 26, 2020
thanks fro taking the time to leave us a good review. we hope to see you again soon. stay safe

2/10 Terrible

Annoyed

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay there again! I the room next to us bunch of girls laughing and being loud up until 2:00 am! The room above us a couple was arguing, both but swearing up until about 4:00 am. The worse part I called the lobby about 5 times to tell them to take care of the issue, and NEVER did they answer the phone!
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Very run down but should have know with the price.
Stayed 3 nights in Oct 2020

8/10 Good

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from front desk on Oct 26, 2020
thank you for leaving us such a great review!!! we hope to see you again soon. stay safe.

10/10 Excellent

Malissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from front desk on Oct 26, 2020
thank you for taking time out of your busy day to leave us such a great review! we hope to see you again very soon. stay safe.

4/10 Poor

Maria A

Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Travelled with family
The beds were so hars my husband had to see a doctor.
Stayed 1 night in Oct 2020

8/10 Good

Candy, Twin Falls

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
I liked that it was along the river and you could walk the trail. I didn’t like how fun down the hotel itself was and how dirty the couch in the room was. It’s old
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very comfortable room, staff made real effort to make it all safe and healthy.
Stayed 1 night in Oct 2020
Response from Front Desk on Oct 27, 2020
Thank you so much for taking the time to leave us such a great review!!! we hope to see you again soon. stay safe!!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at your own risk!
The rooms/hotel is very outdated; nothing like the photos. My first floor room had no lock on the window, only a wooden dowel. I checked into my room, and checked out immediately. Don’t waste your time.
Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020
Response from Front Desk on Oct 27, 2020
Thank you for a good review!!! We hope to see you again very soon!!! Stay safe

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The tv remote wouldn't work andneeded batteries and the guy at the desks only option was to change rooms. When asked about using a remote from a different room he said it would cause problems for that tv and was insistent on changing rooms. He eventually got us some batteries.
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2020

2/10 Terrible

Lin, NC

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, smelly, rust, dark, rough looking furniture, walls dirty
Stayed 1 night in Oct 2020
Response from Julie DeWitt; Front Office Manager on Oct 14, 2020
Well I am sorry to hear you were not happy with your stay. I wish I knew before this, I would have liked the opportunity to find you something that was more acceptable for you. We are an older hotel, but what we may lack in looks we make up for in service. Hopefully you will give us another try in the future. Safe Travels.

10/10 Excellent

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Great location and dog friendly.
Stayed 2 nights in Oct 2020
Response from FRONT DESK on Oct 11, 2020
THANK YOU SO VERY MUCH FOR TAKING THE TIME TO LEAVE US SUCH A GREAT REVIEW. WE HOPE TO SEE YOU AGAIN VERY SOON. STAY SAFE

4/10 Poor

Alexander

Disliked: Cleanliness, property conditions & facilities
You get what you pay for...
This is a very tired hotel. The room that we stayed in felt like it was designed by a prison architect. The room was dusty, the bathroom was old and there were leaks. It served its purpose for an overnight stay, however, do not be deceived by the pictures. And remember, you get what you pay for.
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2020

8/10 Good

Matthew

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2020

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020
Response from Front Desk on Oct 27, 2020
Thank you for a good review!! We hope to see you again very soon. Stay safe.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Front Desk on Oct 27, 2020
Thank you for giving us such a great review!! We hope to see you again very soon!! Stay safe and warm out there

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2020
Response from Front Desk on Oct 27, 2020
Thank you for giving us a good review!! We hope to see you again very soon.

8/10 Good

frankie

Stayed 1 night in Sep 2020
Response from Front Desk on Oct 27, 2020
Thank you for such a good review!! We hope to see you again very soon. As always, stay safe!!

8/10 Good

Marvin

Stayed 2 nights in Sep 2020
Response from Front Desk on Oct 27, 2020
Thank you for such a positive review. We hope to see you again soon.

10/10 Excellent

robert

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Sep 2020
Response from Front Desk on Oct 27, 2020
thank you so very much for such a great review!!! we hope to see you again very soon!! stay safe out there

8/10 Good

Nat, Princeton, NC

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was absolutely amazing. Helped us with recommendations to local restaurants for good food, gave us extra towels and sheets when we needed them without question, and even helped me get some antacids after too many slices of pizza for lunch. The facility itself could use some updates, but the location was great and for the price we couldn't have asked for a better place to stay. Thanks Cottonwood for a perfect weekend.
Stayed 2 nights in Sep 2020
Response from Julie DeWitt; Front Office Manager on Sep 30, 2020
Thanks Nat for these kind words. Yes we are in need of updates, but I am absolutely thrilled when guests can see past that imperfection and see what we are all about and that is giving our guests the best guest experience we possibly can despite any roadblocks we face in this world today. Thanks again and we hope to see you again in the future. Stay safe always!

4/10 Poor

karl

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2020
Response from Julie DeWitt; Front Office Manager on Sep 30, 2020
Thanks Karl for taking the time to leave us a review, it looks like we didnt quite make it happen for you. I hope you will consider returning in the future so we can change your opinion. Stay safe.