Reception hall

Reviews of Palais Royale

3.5 out of 5
Palais Royale
230 Katoomba Street, Katoomba, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 166 out of 468 reviews" "
Rating 8 - Good. 197 out of 468 reviews" "
Rating 6 - Okay. 80 out of 468 reviews" "
Rating 4 - Poor. 18 out of 468 reviews" "
Rating 2 - Terrible. 7 out of 468 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Ruth, Parramatta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

mike

Old property in need of an update. Even though it’s old and needs updating, no excuse for dirty. Would not recommend
Stayed 1 night in Mar 2024
Response from Eric L, Sales and Marketing Manager on Mar 14, 2024
Dear Mike, Thank you for your review. Every step is taken to ensure that the hotel is serviced and presentable. We have taken your comments on board and hope to welcome you back to the Palais Royale in the near future.

6/10 Okay

Ethan

Travelled with group
Liked: Amenities
Stayed 1 night in Jan 2024

4/10 Poor

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff service not friendly
Stayed 1 night in Jan 2024
Response from Eric L, Sales and Marketing Manager on Mar 14, 2024
Dear Tony, Thank you for your review. We pride ourselves in delivering exceptional service and take this feedback very seriously. We will work towards improve our service standards in order to keep to our commitment in outstanding service. We hope you welcome you back in the near future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old world charm
Stayed 1 night in Nov 2023
Response from Eric L, Sales and Marketing Manager on Nov 29, 2023
Dear David, thank you for your kind words. We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is great if you have a function at Katoomba RSL.
Stayed 1 night in Oct 2023
Response from Eric L, Sales and Marketing Manager on Nov 27, 2023
Dear Bruce, thank you for your feedback. We are pleased to hear that you enjoyed your stay. We hope to welcome you back in the near future.

8/10 Good

Jeffrey

Stayed 2 nights in Oct 2023
Response from Eric L, Sales and Marketing Manager on Nov 27, 2023
Dear Jeffrey, Thank you for your review. We are pleased to hear that you enjoyed your stay, we hope to welcome you back in the near future.

8/10 Good

Kidest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean, comfortable, friendly staff and good service
Stayed 2 nights in Sep 2023
Response from Eric L, Sales and Marketing Manager on Nov 29, 2023
Dear Kidest, Thank you for your review. We are pleased to hear that you enjoyed your stay and we hope to see you back at our hotel in the near future.

10/10 Excellent

Howell

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so proud and passionate of the hotel. For the price found it excellent!
Stayed 1 night in Sep 2023
Response from Eric L, Sales and Marketing Manager on Nov 29, 2023
Dear Howell - thank you for your kind words. We are pleased that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 Excellent

Ron

Stayed 1 night in Sep 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Margie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay, Michelle the reception was delightful and very helpful. Restaurant food top quality and servicing 5 star as well
Stayed 2 nights in Aug 2023

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A grand old place
Really well located, only about 15 minutes walk from the station at Katoomba. Close to restaurants and shops and most visitor attractions.
Stayed 1 night in Aug 2023
Response from Eric L, Sales and Marketing Manager on Aug 14, 2023
Dear Ann, Thank you for your feedback. We hope to welcome you back in the near future. Kind Regards,

8/10 Good

Sean

Travelled with partner, Travelled with group
Comfortable accommodation, friendly staff. Great location
Stayed 2 nights in Jun 2023
Response from Eric L, Sales and Marketing Manager on Jul 19, 2023
Dear Sean, thank you for your review, we appreciate your comments and hope to see you back at the Palais Royale. Kind Regards,

10/10 Excellent

Ghilaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Eric L, Sales and Marketing Manager on Jul 19, 2023
Dear Ghilaine, thank you for your review, we appreciate your comments and hope to see you back at the Palais Royale. Kind Regards,

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All ok hotel - one comment: coffee served for the continental breakfast is water colored in black....not real coffee for a morning wake up.
Stayed 3 nights in Jun 2023
Response from Eric L, Sales and Marketing Manager on Jun 13, 2023
Dear Anne, thank you for your review. Our coffee in Gazelles Restaurant is Victoria Arabica filtered coffee however guests have the option of ordering Barista coffee which is sourced from Blue Mountains Roasters. We hope that you may enjoy this option when you return. Kind Regards,

6/10 Okay

Ming

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The central heating wasnt working, the heat was cold and it was hard to sleep
Stayed 1 night in May 2023
Response from Eric L, Sales and Marketing Manager on Jun 13, 2023
Dear Ming, we apologise that your central heating did not work..We have noted your concerns and will follow this up internally. Kind Regards,

10/10 Excellent

Sergio Igor

Stayed 1 night in May 2023

10/10 Excellent

Holly

Stayed 1 night in Apr 2023

4/10 Poor

Natasha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I had great expectations, but really old, lumpy pillows and threadbare towels for $334 a night is disgraceful! No complementary bottle of water and charging extra for breakfast at that price is ridiculous. I would not stay here again. Staff were lovely, and temperature of the room was great if i had to say something positive.
Stayed 1 night in Apr 2023

6/10 Okay

S

Stayed 1 night in Dec 2022

2/10 Terrible

Paul

Stayed 1 night in Jan 2023
Response from Eric L, Sales and Marketing Manager on Nov 27, 2023
Dear Paul, we are sorry to hear that your stay did not meet your expectations. Please provide us with more feedback so that we can work towards improving our service offering

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful hotel.
I usually stay at the Carrington on my rare visits to Katoomba, however the Carrington was fully booked for the one night and day I had at Katoomba. The Palais Royale is a beautifully restored hotel with equally welcoming hosts and a nice pleasant walk from the station. The continental brekky was good enough to start any day. Now I'm retired, I will be back for a longer stay very soon.
Stayed 1 night in Dec 2022
Response from Eric L. - Sales and Marketing Manager on Dec 27, 2022
Dear Mike, Thank you for your review. We are extremely delighted that you had the opportunity to stay with us and look forward to welcoming you back to the Palais Royale in the not too distant future. Kind Regards,

10/10 Excellent

Jens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time staying here in 2022, and still very good place. Great location in Katoomba, friendly staff and clean rooms.
Response from Eric L. - Sales and Marketing Manager on Dec 27, 2022
Dear Jens,Thank you for your review. We are glad that you enjoyed your stay and we look forward to welcoming you back to the Palais RoyaleKind Regards,

8/10 Good

esin

Stayed 2 nights in Dec 2022
Response from Eric L. - Sales and Marketing Manager on Dec 27, 2022
Dear Esin, Thank you for yor review. We are glad that you enjoyed your stay. We look forward to welcoming you back to the Palais Royale. Kind Regards,

10/10 Excellent

James

Stayed 1 night in Nov 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Stayed 2 nights in Nov 2022
Response from Eric L. - Sales and Marketing Manager on Dec 27, 2022
Dear Paul,Thank you for your review. We are glad that you enjoyed your stay and look forward to your return to the Palais Royale. Kind Regards,

10/10 Excellent

Serge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a total surprise for the amount we paid . It was clean , friendly and so close to the middle of town . The breakfast was sensational and serving was huge . The best part was the coffee was exceptional . Would recommend to anyone
Stayed 1 night in Nov 2022
Response from Eric L. - Sales and Marketing Manager on Dec 27, 2022
Dear Serge,Thank you for your review. We are glad that you enjoyed your stay and look forward to your return to the Palais Royale. Kind Regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for 2 nights stay
Nice old world charm hotel. Well maintained building and good location. Comfortable bed and big bathroom. Will stay again.
Stayed 2 nights in Nov 2022
Response from Eric L. - Sales and Marketing Manager on Dec 27, 2022
Dear Peter, Thank you for your review. We look forward to welcoming you back to the Palais Royale.Kind Regards,

10/10 Excellent

Narelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

6/10 Okay

fran

Travelled with partner
Liked: Cleanliness, property conditions & facilities
beautiful old building well maintained.
Stayed 1 night in Sep 2022

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Friendly staff. Good value breakfast.
Stayed 2 nights in Aug 2022

8/10 Good

Janette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The room was clean, spacious and comfortable. A huge factor in booking the room was it had a private bathroom. The hotel offers an old world charm with the decor whilst proving modern conveniences. It was an enjoyable one night stay.
Stayed 1 night in Jul 2022

8/10 Good

Adrienne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was real gem...gorgeous well appointed room on the ground floor, dining options more than sufficient with a super meal freshly prepared...loved it. All the staff were welcoming and attentive. For an overnight stay or several nights, this hotel offers guests a very affordable break away. Thank you!
Stayed 1 night in Jul 2022

10/10 Excellent

Donell

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very enjoyable stay
Stayed 1 night in Jun 2022

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, amazing property, awesome shower.
Stayed 1 night in Jun 2022

8/10 Good

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, the style of the building and the staff were great. Didn’t like that there was no elevator nor that breakfast is not served every day.
Stayed 2 nights in Jun 2022

8/10 Good

Alison

Stayed 2 nights in Jun 2022

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The Palais Royale is centrally-located, and near an excellent restaurant (Canton Palace) that we visited for dinner. Disappointing that the Palais only has breakfast SOME mornings so don't rely on it! We had to go up the street on a very cold morning to obtain our breakfast at a local cafe. Maybe they could offer a self-service continental breakfast on those days? The central heating is warm but even turned up to 30deg it was not T-shirt comfortable.
Stayed 1 night in May 2022

6/10 Okay

Nicole

Travelled with partner
Liked: Staff & service, amenities
Owners were lovely, it is an old historical building which is beautiful, however, it’s needs a few updates to make it feel polished and grand again. Way to expensive
Stayed 1 night in May 2022

8/10 Good

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the feel, great staff, easy parking, great location. Beautiful building etc. Small suggestion, turn the heating up in the room prior to guest arriving as it was a particularly cold day and the room took us a couple of hours to get warm. Having said this, had a lovely time, the family and I are looking forward to coming back soon :)
Stayed 1 night in May 2022

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 2 nights in Apr 2022

10/10 Excellent

Dani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book, staff are really friendly. Room was big and comfortable.
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a overnight stay Large room, quiet location nice layout Free car park Can recommend
Stayed 1 night in Mar 2022

10/10 Excellent

PUAY CHEH

Stayed 1 night in Mar 2022

6/10 Okay

OCTAVIO

Stayed 2 nights in Feb 2022

6/10 Okay

Ian

Liked: Cleanliness
Great potential as a destination
Potentially great Deluxe Queen room very small bathroom tiny and A/c did not work on hot night Moved to King deluxe next night - much better al round Could be stunning with a glamorous operator
Stayed 2 nights in Feb 2022

8/10 Good

Tharumalingam

Liked: Staff & service, property conditions & facilities
Manager and staff were friendly and professional
Stayed 1 night in Jan 2022

8/10 Good

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Nice hotel ,close to everything you will need to do and see , we could walk to everything.
Stayed 3 nights in Dec 2021