Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Reviews of Days Inn & Suites by Wyndham Bloomington/Normal IL

2.5 out of 5

Reviews

6.6
Rating 10 - Excellent. 47 out of 215 reviews" "
Rating 8 - Good. 62 out of 215 reviews" "
Rating 6 - Okay. 38 out of 215 reviews" "
Rating 4 - Poor. 29 out of 215 reviews" "
Rating 2 - Terrible. 39 out of 215 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

JoEllen

Disliked: Cleanliness, staff & service, property conditions & facilities
After looking at the unit they rented to us, we asked to cancel our reservation because of the off-putting smell in the room. We were allowed to cancel with a refund. The carpeting and lobby furniture appears soiled. There was nothing that looked inviting. This hotel is aged and in need of cleaning and upgrading. It appears that this location is primarily used for the homeless, which is not an excuse to be as rundown as it is.
Stayed 1 night in Apr 2024

4/10 Poor

Bhaskara

Disliked: Cleanliness, property conditions & facilities
Place is dirty and restrooms are not clean
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Bhaskara, We appreciate your feedback and will share your comments with our housekeeping team for their attention. Our goal is to provide a clean and comfortable environment for all our guests. Thank you for bringing this to our attention.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello michael,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very friendly. There is quite a bit of traffic since the hotel is near the interstate, so there is a bit of noise outside of the hotel. Overall, the stay was great.
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello Duane,We truly appreciate your positive feedback regarding our friendly staff. While we do understand that the noise from the nearby interstate can be noticeable at times, we strive to provide a comfortable stay for all our guests. We're glad to hear that you overall enjoyed your stay and we hope to have the opportunity to welcome you back in the future.

4/10 Poor

amy, cs

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Owners are very nice Rooms need to be updated
Stayed 2 nights in Feb 2024
Response from Manager on Feb 7, 2024
Hello amy, Thank you for your kind words about our owners. We appreciate your feedback regarding the rooms and will take it into consideration for future improvements.

10/10 Excellent

Iuis

Stayed 1 night in Dec 2023
Response from Manager on Jan 20, 2024
Hello Iuis,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. Should you have any further feedback or suggestions, we would be happy to hear from you. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Jacob,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Veronica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and the breakfast was very nice. The room was clean and safe. The only complaint I have was the bed was awful. You could feel every spring. The surrounding area felt a little unsafe but not the hotel.
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Veronica,Thank you for your kind words about our friendly staff and delicious breakfast. We apologize for any discomfort you experienced with the bed and assure you that we take guest feedback seriously. While we prioritize safety within our hotel, we appreciate your feedback regarding the surrounding area as well. We value your feedback and thank you for choosing our hotel for your stay.

8/10 Good

Earnest

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Earnest,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear you had a positive experience. If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Anthony L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bllomington
Good breakfast l clean older hotel. Room comfortable
Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello Anthony L,Thank you for choosing our hotel and for taking the time to share your feedback. We are pleased to hear that you enjoyed our delicious breakfast and found your room comfortable. We strive to maintain a clean and comfortable environment for our guests. We appreciate your kind words and hope to welcome you back in the future.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Jerry,Thank you for staying with us and sharing your review. We appreciate your feedback and would love to hear more about your experience. Please reach out to us directly so we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Joe

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
In need of desperate upgrades my tv barely showed seems to be still on analog tv my picture wasn’t clear at all limited channels I think I had 8 bath tub had caulk in it that had dried from old repairs, it all reminded me of an old drug infested place that had barely gotten rid of the drug addicts sorry to say , if u just desperate and need last minute place to crash maybe but if u can afford to avoid please do so!
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello Joe, We apologize for the inconveniences you experienced during your stay. We appreciate your feedback and will address these issues to ensure a better experience for our guests in the future.

6/10 Okay

William

Stayed 1 night in Oct 2023
Response from Manager on Nov 11, 2023
Hello William,Thank you for taking the time to share your feedback. We appreciate your comments and apologize for any inconvenience you experienced during your stay with us. Guest satisfaction is our top priority, and we will use your feedback to improve our services. If you have any further concerns, we encourage you to contact our management directly.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff - Super clean room
Room was clean and very well kept. Only issue I had was after I returned later that evening - hallway smelled of cigarette usage, That cannot be blamed on the hotel or its staff as it didn't smell before I left. Very friendly check in. room was big. I will stay again for my trips to this area.
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Benjamin,Thank you for your positive feedback regarding the cleanliness of the room and friendly check-in. We apologize for any inconvenience caused by the cigarette smell in the hallway, as we strive to provide a smoke-free environment. We appreciate your understanding and look forward to welcoming

6/10 Okay

Rachel

Travelled with partner
Liked: Cleanliness
This is a hotel used by construction crews - it is fine but it is basic and the property reflects a lot of usage. We were there for one night and it worked, but it is an aging facility.
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Rachel, Thank you for your feedback. We appreciate your understanding that our property caters to a variety of guests, including construction crews. Our team is dedicated to maintaining and improving our aging facility to ensure a comfortable stay for all our guests. We hope to have you back.

2/10 Terrible

Eva

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were rude
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Eva, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

4/10 Poor

edward

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello edward,Thank you for your positive review! We appreciate your feedback and are delighted to hear that you had a great experience at our hotel. We hope to welcome you back soon!

2/10 Terrible

Tatiana

Room was dirty, linen was just tucked in and never changed , bathroom filthy
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Hello Tatiana ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Anna, We apologize for any inconvenience during your stay. Please let us know specific feedback so we can address any issues and improve your experience.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only issue was with the TV. Apparently, the TV was not re-programmed after kids used the game system. I was kindly moved to another room across the hall - but I had to repack and move my things. Sound like this is a usual occurrence. You would think it would be part of a check list or something someone would check. After a long day driving, I just wanted to relax and watch a specific football game.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Matthew,We apologize for the inconvenience caused by the TV issue. Our team will ensure that the reprogramming of the TVs is included in our thorough checklists to avoid similar situations in the future. We apologize for any inconvenience caused and we appreciate your understanding.

8/10 Good

Erden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Erden,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

paul

Travelled with family
Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello paul,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very disappointing
Room was covered in a layer of dust. Curtains did not fully close. Bathroom floor was not clean. Room smelled like stale smoke. Bathtub water initially came out brown. Shower head was terrible.
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hi Jennifer,Your review is greatly appreciated, and we are happy to have met most of your needs with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom and room's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you visit so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Dear Guest,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

LaVerne

Stayed 1 night in Oct 2023
Response from Manager on Oct 5, 2023
Hello LaVerne,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Poor

Brandon

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Could be better
There was no door to the restroom and the microwave had a zip tie on the plug. I guess they didn’t want you to use a microwave. The room was clean and the staff was very efficient and friendly.
Microwave plug
Missing door
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Brandon,Know that your voice is of tremendous importance to us and we value your comments about our staff and also our room. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Jennifer, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Renee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay.
When I arrived frustrated and tired from driving. I was greeted by a beautiful, friendly lady. She immediately changed my bad mood to a happy one! She was nice & pleasant! The room was clean and near exit for my doggie. I definitely will return, this my new go to escape place. Thank you Days Inn Bloomington, Illinois.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 1, 2023
Hello Renee,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our room. We appreciate you taking the time to share your experience.

6/10 Okay

douglas

Travelled with family
Liked: Cleanliness, property conditions & facilities
Internet didn't work on my end of the building, not enough signal to log in. TV has Comcast, but without the local channels. That means no morning news program.
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello douglas ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on Sep 28, 2023
Hello William,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Robbie

Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Robbie,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Luis

Liked: Staff & service, property conditions & facilities
The juices offered for breakfast tasted watery.
Stayed 1 night in Aug 2023
Response from Manager on Sep 16, 2023
Hello Luis,Thank you for taking the time to share your comments regarding our breakfast. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 Terrible

Suzann

Liked: Cleanliness
Disliked: Property conditions & facilities
The air conditioning was off in our room when we arrived and it took all night for the room to cool off. The toilet handle was broken completely when we arrived and the hair dryer was broken. One bed’s mattress was the hardest bed any of us had ever seen. It didn’t have any give at all. The other was tolerable. Breakfast foods were really low quality. When I told the checkout person about the broken items, she didn’t even react, let alone apologize or make a note of it. We would definitely not return.
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Hello Suzann, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

2/10 Terrible

Ryan

Stayed 1 night in Aug 2023
Response from Manager on Sep 20, 2023
Hello Ryan,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

todd

Stayed 1 night in Aug 2023
Response from Manager on Sep 14, 2023
Hello todd,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Aug 7, 2023
Hello Mark, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Alex

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
3 stars
I would have given it 4 stars if my key cards weren’t deactivated 20 minutes prior to check out time. And instead of apologizing, the reception clerk told me that’s it’s almost 11am.
Stayed 1 night in Jul 2023
Response from Manager on Aug 5, 2023
Hello Alex, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Place was clean. We just spent the night and left. It was fine and the bed was comfortable.
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Dear Guest,Thank you for your valuable opinion regarding our bed. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terrible

Stefan

Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Hello Stefan, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on Jul 28, 2023
Hello Joseph,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and close to the interstate.
Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hello John,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, staff & service
The room and facilities were clean. The walls are thin; loud neighbors were heard in our room and by others.
Stayed 1 night in Jun 2023
Response from Manager on Jul 4, 2023
Hello Linda, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

6/10 Okay

Lisa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Totally not what was advertised online in pictures… rundown and old with no working AC except in room. Rooms had a strong cleaning product smell. No elevator and lights not working in room
Stayed 1 night in Jul 2023
Response from Manager on Jul 4, 2023
Hello Lisa, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

4/10 Poor

Peter, Blue Springs

Travelled with family
Disliked: Property conditions & facilities
The front desk rep, unprompted by us, told us they would put us close to the front desk, essentially so we could feel more safe. AC unit didn't work. Since they were fully booked, they gave us a box fan at 1 in the morning when we couldn't sleep. Room felt 'grimey'. We are asking for a credit. We could camp with no AC for $30/night. You don't book a room if the AC doesn't work. Guaranteed one or more precious occupants of this room told them it didn't work.
Stayed 1 night in Jun 2023
Response from Manager on Jul 4, 2023
Hello Peter, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No elevators even though its a multi level hotel. Bathrooms were dirty. Bed linens were not true to bed size.
Stayed 1 night in Jun 2023
Response from Manager on Jul 4, 2023
Dear Guest, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

6/10 Okay

Katherine

Stayed 1 night in Jun 2023
Response from Manager on Jun 28, 2023
Hello Katherine, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Rory, Bloomington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on Jun 29, 2023
Hello Rory,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

2/10 Terrible

Christie

Stayed 1 night in Jun 2023
Response from Manager on Jun 19, 2023
Hello Christie, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was fine but there were computer problems that it took a long time to get checked in.
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Dear Guest,Thank you for being a valued guest and for providing us the feedback regarding our hotel. Please do come see us again.

2/10 Terrible

Amanda

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello Amanda, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.