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Reviews of Holiday Inn Bloomington-University Area

3 out of 5
Holiday Inn Bloomington-University Area
1710 N. Kinser Pike, Bloomington, IN

Reviews

8.0

Very good

Rating 10 - Excellent. 258 out of 654 reviews" "
Rating 8 - Good. 225 out of 654 reviews" "
Rating 6 - Okay. 83 out of 654 reviews" "
Rating 4 - Poor. 55 out of 654 reviews" "
Rating 2 - Terrible. 33 out of 654 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The property is convenient to Indiana University with moderate rates .
Stayed 2 nights in Apr 2024
Response from Management on Apr 16, 2024
Susan, Thank you for your review, we are glad that you had a great stay with us and we look forward to seeing you on your next visit to Bloomington.

8/10 Good

Mircea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable. Carpet was stained, but otherwise room was clean. Toilet seat was peeling, there was no regular coffee in the room, only decaf or tea, and coffee maker did not work. No sidewalks in the direction of IU campus and a bit out of the way, so a car is needed to get around.
Stayed 2 nights in Apr 2024
Response from Management on Apr 15, 2024
Hi Mircea, I'm sorry to hear that you had some difficulties that front desk would have been happy to assist with. There is a very popular path on the backside of the property that takes you right to Memorial Stadium that is frequently used by parents during graduation. Some parts of IU campus are a bit deeper into the city so we would suggest not going on foot for those. We look forward to seeing you on your next visit to Bloomington.

6/10 Okay

Robin

Disliked: Amenities, property conditions & facilities
It was dated but clean. The front desk staff was friendly. Parking was safe, and the location was convenient. The walls were thin, and my neighbors were loud, but that's not the fault of the hotel. I was disappointed that my room was not cleaned (my reservation was for two consecutive days), but the card with the cleaner's name was updated, suggesting it had been cleaned. Nothing had been touched. I was annoyed that the cleaning staff started knocking on the door an hour and 15 minutes before checkout.
Stayed 2 nights in Apr 2024
Response from Management on Apr 15, 2024
Robin, Thank you for your feedback, we use detailed reviews like this in training so we can ensure each guest gets the best possible stay. We will get with housekeeping to have a teaching moment and check over your concerns to better adjust. Thank you again, and we hope we will see you on your next trip to Bloomington!

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service
High price for eclipse.
Stayed 2 nights in Apr 2024
Response from Management on Apr 10, 2024
Rick, Thank you so much for your feedback, it is extremely valuable to us as we use it to make adjustments as needed. We hope you were able to see the Eclipse well and had a wonderful experience.

10/10 Excellent

Purnim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and services
Stayed 3 nights in Apr 2024
Response from Management on Apr 10, 2024
Purnim, Thank you for your feedback! We are glad you enjoyed your stay and look forward to seeing you on your next visit to Bloomington.

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!
Stayed 2 nights in Apr 2024
Response from Management on Apr 10, 2024
Debbie, We are thrilled that you had a great stay with us, and we hope that you venture back to Bloomington again to see us!

8/10 Good

Giedre

Travelled with family, Business traveller
Liked: Amenities
Room it’s perfect,just need more coffee cups
Stayed 2 nights in Apr 2024
Response from Management on Apr 10, 2024
Giedre, Thank you for your review! We follow by IHG brand standards for what is provided into the rooms, however we keep spares at the desk. If ever in need always give the front desk a call and we are happy to run more up to you. We are glad that your room was great and we apricate your review. Hope to see you on your next visit to Bloomington.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
All was great
Stayed 1 night in Apr 2024
Response from Management on Apr 10, 2024
Kelly, Thank you for your review, we are glad that your stay was great! We hope we get to see you on your next trip to Bloomington.

10/10 Excellent

Chandramouli, Blaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and have lot of parking spaces.
Stayed 1 night in Mar 2024
Response from Management on Apr 15, 2024
Thank you for your review! We are glad you were able to find the location with ease! We look forward to having you stay with us again.

6/10 Okay

Nathan

Travelled with family, Travelled with pets
Disliked: Staff & service
The out side on edges of property had all kinds of trash and what looked like a homeless camp out back in the trees and bushes. Even found a needle laying in back parked lot
Stayed 1 night in Mar 2024
Response from Management on Apr 10, 2024
Nathan, Your review is important to us, and we have notified the city that takes care of the area that your describing so it can be taken care of quickly. We hope that your stay with our hotel was great and we hope that we will see you on your next visit to Bloomington.

4/10 Poor

Debra

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Here’s an honest review, the workers were all super nice! But the property is seriously dated in every aspect! It could be a gold mine, but there are zero amenities (no bar, no restaurant, no real gym and the limited drinks, snacks were pretty much out and not replenished) it smells like weed in many areas on and off when we came in and out, we were there which is fine if you don’t care. The sheets on my bed were clean but dirty. Stains were on them DO NOT put sheets onto a bed if this is the case throw them out! I was grossed out and slept in the other bed which was totally fine. The hot water didn’t work at first took about 10 mins of non-stop running for it to work. The TV is sooooo old u can barely see the images but it did work. The location was OK, you need a car if you stay here and go see IU, if they really gut this place it could be great.
Stayed 2 nights in Feb 2024
Response from Management on Apr 10, 2024
Debra, Thank you for your honest review, this is a fantastic location. We have started on some updates and for see some more coming in the near future. As management we have taken detailed note of what quick turn arounds we can make to ensure all guests have a wonderful stay with us and have gotten right to work on them. Thank you so much for your review and we hope to see you on your next trip to Bloomington.

10/10 Excellent

Geoffrey, Pittsboro

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great and convenient hotel! Just wish the bar area would have been open. The staff mentioned it hadn't been open back up since Covid! Looked like a fun spot to hang while waiting for our Uber if it would have been open. Other than that we enjoyed our stay.
Stayed 1 night in Feb 2024
Response from Management on Apr 10, 2024
Geoffrey, Thank you so much for your review, and we are excited to report that the reopening of the bar is something we are diligently working on and should have up and running in the very near future!We are glad that the rest of your stay with us was great and we hope that you stay with us again on your next trip to Bloomington and come down to enjoy the bar!

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is very convenient to IU
Stayed 1 night in Feb 2024
Response from Management on Apr 10, 2024
Richard, We are very proud to be one of the closest hotels to IU and are please that it was a highlight for you! We look forward to seeing you on your next visit to Bloomington.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Feb 2024
Response from Management on Apr 10, 2024
Thank you David, We are very proud that we have an A+ team here at our hotel. As management we are very pleased to hear that they were able to meet all your needs happily!

10/10 Excellent

Tsun-Liang, Plano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and staffs are very nice.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jacob

Liked: Cleanliness
Stayed 2 nights in Jan 2024

6/10 Okay

Erin

Travelled with family
Disliked: Amenities, property conditions & facilities
Pricey for the quality, not busy at all. Maybe 5 cars in parking, outside unkept, rooms were old with just small upkeep. Advertises bar, desk clerk states its been closed since covid.
Stayed 2 nights in Dec 2023

8/10 Good

H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, accommodating staff. Welcoming check in, great communication. Room was clean and comfortable. Large workout facility with nice equipment. I would give the facility five stars if the restaurant that was advertised as being open by Travelocity & the hotel itself were actually open! According to staff it has been closed since 2020. I had a couple of issues with my room and upon reporting them to the front desk they were immediately corrected by the friendly maintenance staff.

4/10 Poor

Diane

Stayed 1 night in Dec 2023

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice property and convenient
Stayed 1 night in Dec 2023

8/10 Good

Abigail

Stayed 2 nights in Nov 2023
Response from Management on Nov 22, 2023
Abigail, Thank you for your review, we are happy that you enjoyed your stay and we look forward to seeing you on your next visit to Bloomington!

10/10 Excellent

gilberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, nice staff.
Stayed 3 nights in Nov 2023
Response from Management on Nov 22, 2023
Hi Gilberto, Thank you for your review, we are glad you had a good stay with us and look forward to seeing you on your next visit to Bloomington.

10/10 Excellent

Gregg

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Management on Nov 22, 2023
Gregg, Thank you for your review, we are thrilled that you enjoyed you stay with with us. We look forward to seeing you on your next visit to Bloomington.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazing in helping out with a problem we had.
Stayed 1 night in Nov 2023
Response from Management on Nov 22, 2023
Norma, Thank you for your review, I'm glad the staff was able to assist you! We look forward to seeing you on your next visit to Bloomington.

10/10 Excellent

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for a weekend football game. Worked well for our needs.
Stayed 1 night in Oct 2023
Response from Management on Nov 22, 2023
James, Thank you so much for your review, we are happy you were able to be here and enjoy a great weekend of football with us! As the dates are starting to open for the 2024 season reach out and let us know what we can help you with. Look forward to seeing you on your next trip in!

2/10 Terrible

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old carpet in rooms need replacing. Never fun having your foot stuck to old chewing gum in the carpet. This place needs Greek Lightning and rebuilt again
Stayed 2 nights in Oct 2023
Response from Management on Nov 22, 2023
Michael, Thank you for your review and brining this to our attention. It is our goal to make everyone feel welcome, and comfortable during their stay. Your review is valuable to us being able to make any needed adjustments and the staff will look into this immediately.

6/10 Okay

Stacey

Travelled with family
Disliked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Management on Nov 22, 2023
Thank you for your review Stacy. We look forward to seeing you next time your in Bloomington!

2/10 Terrible

Joseph

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Nov 22, 2023
Joseph, We apricate your review, and strive to make everything with a guest's stay the best we possibly can. Please let us know how we can improve. Thank you,

10/10 Excellent

Erin

Liked: Property conditions & facilities
Very accommodating
Stayed 1 night in Sep 2023
Response from Management on Nov 22, 2023
Erin, We are glad you enjoyed your stay, and thank you for your review! Let us know how we can help set up your next visit to Bloomington!

6/10 Okay

Tressie

Stayed 1 night in Sep 2023
Response from Management on Nov 22, 2023
Tressie, Thank you for taking the time to leave a review! Please let us know how we can improve to make your stay better on your next trip to Bloomington.

10/10 Excellent

Kimberly

Travelled with family, Business traveller, Travelled with pets
Liked: Amenities
Beds and pillows were very comfortable. The too and bathroom was very clean!
Stayed 1 night in Sep 2023
Response from Management on Nov 22, 2023
Kimberly,Thank you so much for your sweet review! We work hard to try to make all experiences great for our guests. Thank you,

10/10 Excellent

Laura

Stayed 1 night in Sep 2023
Response from Management on Nov 22, 2023
Laura, Thank you for your great review! We apricate you taking the time to provide feedback!

10/10 Excellent

Heather

Stayed 1 night in Sep 2023
Response from Management on Nov 22, 2023
Thank you for your review, Heather! We look forward to seeing you next time, Happy travels!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Management on Sep 18, 2023
Lisa, We are so glad that you enjoyed your stay with us here at the Holiday Inn and we look forward to seeing you on your next visit to Bloomington!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Management on Sep 18, 2023
We are so glad that you enjoyed your stay with us here at the Holiday Inn and we look forward to seeing you on your next visit to Bloomington!

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpets in lobby, hallway and my room were covered with ugly nasty stains on top of the already dirty and grungy carpet. I have seen cleaner barns than this hotel. My bathroom had holes in the wall where I can only assume a makeup mirror once hung. For the money they charged over $250 per night was beyond a let done. The staff were actually wonderful and lobby area besides carpets was clean.
Stayed 2 nights in Sep 2023
Response from Management on Sep 18, 2023
Lisa, Thank you for your review, we work hard as a team to make sure everyone has a comfortable stay with us. We are working to address the issues, and hope that you will stay with us on your next visit to Bloomington!

6/10 Okay

magda

Travelled with family
Disliked: Cleanliness, room comfort
No room service at all, towels were not replaced, no soap, no response to request at front desk. No coffee replacement. Very poor service.
Stayed 3 nights in Sep 2023

4/10 Poor

Eric

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Richard

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had a musty odor and both the sink and shower had extremely slow drains (had to stand in inches of water in order to shower). Desk personnel and others were nice, but hotel was fully-booked for a busy weekend & no other room was available. Have an upcoming reservation at the same hotel in a few weeks being canceled today.
Stayed 2 nights in Sep 2023

10/10 Excellent

Robbie

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Close to IU
Stayed 2 nights in Sep 2023

6/10 Okay

John

Travelled with group
Disliked: Cleanliness, property conditions & facilities
This place is past due for a makeover. The carpets throughout the hotel were filthy. Just walking on the carpets gave one that uggggggggh sensation. I found myself wondering what the stains were and what felony was committed to produce them. Call me picky, but when you are being charged $400 a night for a dirty hotel you don’t expect to be charged another $10 for a typical 2nd rate hotel breakfast.
Stayed 2 nights in Sep 2023

8/10 Good

Andrew

Stayed 1 night in Sep 2023
Response from Management on Nov 22, 2023
Hi Andrew,We apricate your review as it helps us know how we are doing an how we can improve. We are thrilled you enjoyed your stay and look forward to seeing you on your next trip to Bloomington.

10/10 Excellent

Paula

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. My fiancée and I stayed at this property and were very pleased with the cleanliness. I would say the only thing to make note of is that the snack bar yo front was almost empty.
Stayed 1 night in Aug 2023
Response from Management on Sep 5, 2023
Hi Paula, Thank you for your review! We are glad you enjoyed your stay with us and we look forward to seeing you on your next visit to Bloomington.

6/10 Okay

Seth

Stayed 27 nights in Jul 2023
Response from Management on Sep 5, 2023
Thank you for your review! We look forward to seeing you on your next visit to Bloomington.

8/10 Good

Arati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good property. Friendly people.
Stayed 2 nights in Aug 2023
Response from Management on Sep 5, 2023
Arati, We are so glad you enjoyed your stay with us. We are excited to see you on your next visit to Bloomington.

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Room had musty smell, AC was loud, stains on the carpets. It just didn’t feel clean. I did not enjoy my stay.
Stayed 2 nights in Aug 2023

8/10 Good

William

Stayed 1 night in Aug 2023

6/10 Okay

Peri

Disliked: Property conditions & facilities
This hotel needs a renovation badly. The carpeting everywhere is old, worn out and stained. The area near the lobby elevators smelled so bad as did the hallways. The room was clean, but again, carpet was nasty. The shower curtain had mold on it. One great thing, the beds were so comfortable and the breakfast was very good for a hotel breakfast. The wait staff there were so incredibly nice. Another issue, they don’t clean the room or bring fresh towels unless you ask but they don’t tell you that at check in. They said it was in the room key holder but why can’t they just tell you that. Poor customer service with that issue. Overall, just ok. I won’t rush to go back. Too many other places to stay.
Stayed 2 nights in Aug 2023
Response from Management on Aug 21, 2023
Peri, Thank you for your feed back, we look over each one for areas to improve on. Thank you again and we do hope you will stay with us again on a future trip to Bloomington.

6/10 Okay

Steve, Trabuco Canyon

Travelled with family
Liked: Property conditions & facilities
The overall property was in good condition. Breakfast was well prepared. Staff was helpful but didn't seem to have a lot of tools at their disposal. The room was good sized, but bathroom was very worn.
Stayed 2 nights in Aug 2023
Response from Management on Aug 21, 2023
Steve, Thank you for your review and we are glad you had a comfortable stay with us! We look forward to seeing you on your next trip to Bloomington!

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 10 nights in Aug 2023