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Reviews of Hotel Bernat II 4*Sup

4 out of 5
Hotel Bernat II 4*Sup
Avenida Turisme 42/44, Callella de la Costa, Calella

Reviews

8.4

Very good

Rating 10 - Excellent. 193 out of 529 reviews" "
Rating 8 - Good. 247 out of 529 reviews" "
Rating 6 - Okay. 65 out of 529 reviews" "
Rating 4 - Poor. 16 out of 529 reviews" "
Rating 2 - Terrible. 8 out of 529 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Svetoslav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Bernat II on Apr 4, 2024
Thank you very much, Svetoslav, for sharing your review and for choosing us. We look forward to seeing you again. Best regards.

8/10 Good

Gift Ouma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean good personnel and family friendly
Stayed 3 nights in Dec 2023
Response from Hotel Bernat II on Feb 2, 2024
Dear Gift,Thank you so much for your kind rating and lovely comments! We're delighted to hear you enjoyed your vacation with us, the cleanliness, and the warmth of our staff.We look forward to welcoming you back soon at Hotel Bernat II.Best regards,

10/10 Excellent

Silvana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing holiday, the staff is friendly, nice food, we would definitely come back ,there is just few areas that may need some improvement like renovations as our room had few broken tiles .
Stayed 7 nights in Oct 2023
Response from Hotel Bernat II on Nov 3, 2023
Silvana, we are glad you had a good holiday and that you have felt well cared for by our staff.We take note of your remarks. Thank you for giving us tips to improve. We hope to welcome you again in the future. Best regards.

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
We only included breakfast in our stay and it was fine but so repetitive, no variety from first day to last day 9 in all.
Stayed 9 nights in Jul 2023
Response from Hotel Bernat II on Aug 10, 2023
Dear David, we appreciate your feedback on the breakfast and we will take note to improve this service to offer more variety. Thank you very much for choosing us. Best regards.

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip.
Stayed 5 nights in Mar 2023
Response from Hotel Bernat II on Apr 4, 2023
¡Muchas gracias por tomarte el tiempo para dejarnos esta maravillosa reseña J! Nos complace saber que tu experiencia en nuestro hotel durante tu viaje en familia fue tan bien.En el Hotel Bernat II, nos esforzamos por brindar la mejor experiencia posible a todos nuestros huéspedes. Estamos encantados de saber que cumplimos con vuestras expectativas.¡Gracias de nuevo por elegir nuestro hotel para tu estadía en familia!

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Hotel Bernat II on Apr 4, 2023
¡Muchas gracias por tu maravillosa reseña Stephen! Nos complace saber que tu experiencia en el Hotel Bernat II fue tan agradable y que hayas disfrutado de nuestras instalaciones. Nos aseguraremos de compartir tus comentarios con nuestro equipo, ¡Esperamos poder recibirte de nuevo en un futuro próximo!

10/10 Excellent

Gabriela

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel and location
Stayed 4 nights in Oct 2022
Response from Hotel Bernat II · Customer Service on Oct 31, 2022
Thank you very much for your review Gabriela! We are glad that your experience at the hotel was so pleasant and hope to see you soon.

8/10 Good

Mariusz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking exp
Stayed 7 nights in Jun 2022
Response from Hotel Bernat II · Customer Service on Jun 27, 2022
¡Muchas gracias por su valoración Mariusz! Esperamos verle pronto

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable Hotel
Great hotel for the money! Clean, comfortable and nice environment with good facilities. We stayed with our 8 month old boy, they provided a cot bed and there was a kids pool for him to have a little kick around in with a little help from us. Will definitely stay again when we come back to Calella!
Stayed 7 nights in May 2022
Response from Hotel Bernat II · Customer Service on Jun 2, 2022
Thank you so much for sharing your review Sophie, we are so glad to know you had a great stay with your baby, we look forward to see you again!

2/10 Terrible

Paula

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Marketing on Mar 4, 2022
Hola Paula, lamentamos tu valoración. Nos gustaría por favor conocer los motivos por los cuales no fue de su agrado la estancia. Por favor, si quiere contribuir a mejorar, envianos un correo a hotelbernat @ hotelbernat .com Gracias

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas Break
Short stay to allow us to meet up with my mum, hotel was lovely, dressed for Christmas and full of festive cheer - staff were really friendly and also made us feel very comfortable even with Covid lurking 😊😊
Stayed 3 nights in Dec 2021

6/10 Okay

Verified traveller

Ok if you don't have another option
Noisy and the rooms are not very clean.
Stayed 1 night in Oct 2021

6/10 Okay

James

Stayed 1 night in Oct 2021
Response from Atención al cliente del Hotel Bernat II on Oct 5, 2021
Gracias por su valoración James

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Amazing stay for the price! Clean and very elegant. Best part is the buffet that has a live chef and a fine dining atmosphere. I would stay again and reccomend this place to everyone. Less than a ten minute walk to the beach and a 15 minute walk to the train station so great location awell.
Stayed 3 nights in Mar 2020
Response from Helena V. on Mar 19, 2020
Thank you so much for sharing your opinion with all the Expedia community, Anthony, we really appreciate it. As you said, we hope you come back soon! :) Once again, thank you!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Breakfast was good. Hotel was clean. The air conditioning was poor and the beds like rock. Apart from that all good.
Stayed 6 nights in Oct 2019
Response from PR manager on Nov 7, 2019
Dear customer, thanks for sharing your opinion with us. We're happy to know that you enjoyed our delicious breakfast and the Hotel facilities. We regret your experience with the bed and the air conditioner. If you want to tell us which was your room we will try to fix the problem. Please contact us at: ews@hotelbernat.com Have a nice day

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vert clean, staff very helpful and friendly Room on 5th floor at the side - balcony view not the best but ok Good value and was near to main streets for bats/shops etc
Stayed 3 nights in Oct 2019
Response from PR manager on Oct 15, 2019
Dear customer, Thank you very much for spending 5 minutes evaluating your experience with us. We are glad to know that the location of the hotel was to your liking. We are waiting for you again to visit the surroundings.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My room was dusty and it’s not a four star - breakfast was not good
Stayed 3 nights in Oct 2019
Response from PR manager on Oct 18, 2019
We regret that your stay has not been to your liking although we are surprised what you say about our breakfast buffet since we usually receive congratulations as can be seen in the different portals in which our customers publish their opinions.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with good quality food.
Hotel bernat
Stayed 3 nights in Sep 2019
Response from PR manager on Oct 3, 2019
Dear customer, Thanks for sharing your experience with the expedia community. We're happy to know that you enjoyed your staying.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are excellent. There is nothing to fault.
Stayed 7 nights in Sep 2019
Response from PR manager on Oct 2, 2019
Dear Customer, Thanks for sharing your experience with us. We hopefully meet you again next summer :D

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, and very nice, rooms were lovely as were the bedrooms only let down was the shower, it worked but just wasn't as nice as the rest of the room, didn't flow well and seemed cheap. Would definitely recommend and stay again, great location!
Stayed 3 nights in Sep 2019
Response from PR manager on Oct 2, 2019
Thanks for caring for commenting your experience with us. We're so happy to read that you enjoyed our Hotel and Location. We look forward to meeting you again. Meanwhile, we wish you a nice trip back home.

10/10 Excellent

DAVID L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from PR manager on Sep 23, 2019
Dear David, Thanks for rating us with the best mark possible. We are happy to know that you had a pleasant stay with us. Have a nice trip back home.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality 4* Spanish hotel & reasonably priced
We stayed on the 4th floor which has been refurbished well in bright and neutral colours. Lighting is very modern and the 4 piece bathroom was also very nice. Every room also has a balcony and drying rail. The reception staff are excellent and full of local knowledge and dealt with issues immediately. They also arranged our hire car without any issues. The bar, pool and lobby are smart, clean and not too busy and we found all to be perfectly good for a 40 something couple on a weeks holiday. Restaurant was nothing flash, just a decent selection of offerings at very reasonable prices especially if you’re on full board. Our second stay and definitely not our last.
Stayed 7 nights in Aug 2019
Response from PR manager on Sep 10, 2019
Dear Michael, we are delighted to know that you and your family have felt comfortable in our Hotel. We love to read a review in which we are rated 10/10 and you have also known how to appreciate the small touches. Thank you very much for such flattering words for our staff and the hotel in general. We look forward to seeing you here again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! It is in such a good location, a lovely atmosphere and good food! The evening entertainment was also brilliant. We didn’t use either of the pools- the outside one was quite small but the sea was so lovely it didn’t really affect us. Our room was very nice and clean too, Would highly recommend!
Stayed 7 nights in Aug 2019
Response from PR manager on Sep 9, 2019
We are very happy to read these words. Thank you very much for sharing your opinion with us. We work day by day to achieve a pleasant family atmosphere. We will continue to do so and look forward to seeing you soon.

10/10 Excellent

Eva, Atlanta, GA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, great service, very friendly and helpful employees. Room was comfortable and very clean.
Stayed 9 nights in Aug 2019
Response from PR manager on Sep 9, 2019
Hi Eva, Thanks for sharing your opinion with us. We really look forward to meeting you again. Have a nice day!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach, shops and restaurants. Food was excellent with lots of variety. Rooms are small but well equipped.
Stayed 7 nights in Jul 2019
Response from PR manager on Jul 30, 2019
Thanks for sharing your experience wih us! we are so happy to know that you enjoyed our place and our delicious bufet! We hope to meet you again in a future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would need to take your own hairdryer as the ones in the room are the very old fashioned and poor functioning wall units. They only had 2 normal hairdryers which were already being borrowed by other guests when we asked.
Stayed 2 nights in May 2019
Response from PR manager on Jul 25, 2019
First of all we eant to thank you your coment and sharing your opinion with us. comments like yours hel us to improve day by day our service and our facilites. So we hope to see you soon!

8/10 Good

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
heading home from cruise
Very clean OUT of the way Ten minute ride to airport with tip was nearly thirty five dollars
Stayed 1 night in May 2019
Response from Helena, PR manager on May 20, 2019
Dear Loren, thanks for sharing your opinion with all the expedia comunity. We feel happy to know that you were comfy here.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Place and food are really good.the hotel was clean and our family room it was unexpected but sad we check out early. definitely, we coming back again.
Stayed 3 nights in Apr 2019
Response from Public Relations of the Hotel on May 7, 2019
Thanks for sharing your opinion with us! We relly look forward to meet you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty consistently good - stayed half board, dinner pretty good for small additional cost. Supermarket close by. Quite far from station but only 100m to quiet beach. Free wifi was good.
Stayed 2 nights in Feb 2019
Response from Responsable RRPP on Mar 6, 2019
Thanks for sharing your experience with us!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay.
Nice location, a short distance from beach. The hotel is in good condition with comfortable rooms. The food has been varied and good. Free wifi.
Stayed 2 nights in Dec 2018

8/10 Good

Shana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The breakfast was great! The location is great, close to the old section, great restaurants and the beach.
Stayed 1 night in Oct 2018
Response from Communication department on Oct 22, 2018
Thanks for sharing your experience with us! Have a nice day!

8/10 Good

Shana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Breakfast was great, my only complaint was that there was no coffee in the room.
Stayed 1 night in Oct 2018
Response from Communication department on Oct 22, 2018
Hello Shana, we provide kettles and facilities from the reception if clients ask for it. We have a nice coffe in the bar aswell :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything except it was hard to get wi fi
Stayed 9 nights in Sep 2018
Response from Communication department on Oct 22, 2018
Hey there, We recently improved our Wi FI net. We invite you to try it your next time here!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Really enjoyed our stay at this hotel. Would recommend to others without hesitation.
Stayed 7 nights in Sep 2018
Response from Comunication department on Oct 22, 2018
Thanks for your coment, we hope to see you soon!

6/10 Okay

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Family holiday in Calella. We found the hotel to be quite noisy due to groups of teenagers staying there. The staff were all very helpful, food good but not much menu variation, location is ok - about 200 metres from the beach.
Stayed 13 nights in Jul 2018
Response from Ferran V on Aug 20, 2018
Dear family, Thank you for sharing your opinion with all the Expedia community. We're pleased to read that you enjoyed our location and our staff. However, we take note of your complaints. This can't happen again. Have a nice day!

6/10 Okay

Sue, uk

Disliked: Cleanliness, room comfort
OK
Arrived and found reception staff not that friendly. The car park was at another hotel about 5 minutes walk away. if you have a car you have to wait for a space in the unloading section to unload your stuff as it's too hard to drag it from the other hotel. The first thing you have to do is pay the tax. Then you have to pay 10 euros for a car park ticket before you can use the car park. But before you park your car you have to check in .... but you only had ten minutes in loading area! The restaurant is the saving aspect of this hotel with James and his team really friendly and helpful. food was fresh and great choice of foods. lots of healthy products too.
Stayed 7 nights in Jul 2018
Response from Ferran V on Aug 20, 2018
Thanks for sharing your opinion, Sue. We are glad to read that you enjoyed our restaurant and its staff, that's great. Our beach restaurant Bahari Club is only 200m. far, that's why we say it is 3 minutes away by walk from the hotel. Sorry if there was a misunderstanding with the parking. but the 10€ are only a deposit. Sorry if we didn't meet your expectation, we will keep working to improve. Have a nice day!

8/10 Good

Alejandro, San Francisco

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, comfortable, close to everything but their staff specially in reception are not very friendly, they made my check in process very long, their system doesn't work very well and they are not use to use it very well...
Stayed 1 night in Jul 2018
Response from Ferran V on Jul 24, 2018
Thank you for sharing your opinion, Alejandro! We're glad to read that you enjoyed your stay. However, we also take note of your opinion with the staff. Thank you!

10/10 Excellent

M, Uk liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel by the beach
Lovely hotel. Comfortable bed. Nice cheap spa. Room was nicely decorated would definitely stay here again. Tried to book for next month but was fully booked.
Stayed 3 nights in Apr 2018
Response from Communication Department on May 2, 2018
Thank you so much for sharing your opinion, M! :) We're pleased to read that you enjoyed your stay!! Have a nice day!! :)

8/10 Good

taz, london

Liked: Cleanliness
Disliked: Room comfort
Nice hotel close to the beach
It is a beautiful hotel however the staffs were not helpful and seemed quite stuck up. The facilities and room service was not great as we asked for new bath robes and new beddings and was advised they can’t provide new robes neither new bedding unless 3 days old. Duvet was just a blanket with sheets on top really not comfortable
Stayed 5 nights in Apr 2018
Response from Communication Department on Apr 24, 2018
Dear Taz, Thank you for sharing your opinion. We're sorry for not meeting your expectations. For us, it is strange to read this kind of opinions because, for the majority of our guests, our staff is one of the best items from the hotel. We take note of it, and again, sorry. Have a nice day and we hope to see you again :)

6/10 Okay

William

Liked: Cleanliness
Would not recommend for solo traveller, especially if a senior. Hotel appears to cater to families with young children, or groups of young people, and the soundproofing is poor so you will hear kids running up and down laminated flooring, adjoining room guests conversing etc. The location is good / convenient and the rooms and other areas were clean.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxing hotel
We chose this hotel due to location and it's relaxing appeal with the spa as my husband was taking part in the Ironman event. The hotel was the perfect location for this due to its close proximity to the beach. The hotel was clean with friendly staff. We stayed in a standard room, which was quite basic but served its purpose. Lovely bathroom with bath and shower. Photo of the pool a bit deceiving- pool area quite small, I felt that it was lacking in atmosphere but that could have been due to the time of year/end of holiday season Really good wifi in all areas of the hotel. No English speaking tv channels which would have been nice! Having not expected the wifi to be so good I didn't bring iPad otherwise the tv wouldn't have been an issue! Slight niggle that constantly had to ask reception to locate staff to serve drinks at the bar, maybe it was the time of year and they didn't have enough staff. The machines that served the hot drinks didn't work so only option to have a hot drink at hotel was from the bar (unless opted for inclusive meals). Having said all of that it was a nice relaxing hotel which was what we wanted, especially for the few days prior to the Ironman event. If visiting Callela again, would definitely consider staying here again. If you are after a quiet hotel then this is it!
Stayed 7 nights in Sep 2017

6/10 Okay

Caroline, london

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Ok hotel close to beach, lovely spa
Positives- location very close to good beach plus lovely coves nearby. Lovely spa in basement. Got free pass for one hour which was nice surprise. Pretty clean , Not bad restaurant and food Negatives- cramped room, poor decor , tiny balcony and paper thin walls, not much atmosphere in bar area More suited to families
Stayed 7 nights in Aug 2017

8/10 Good

mike, London, W7

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well kept hotel a short walk to the beach
Nice clean and well maintained hotel, majority of the staff were friendly and helpful. Food was plentiful but lacked some variety and towards the end of our stay we sought out alternatives.
Stayed 8 nights in Aug 2017

10/10 Excellent

Jonathan, Cardiff, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good food and friendly staff
wonderful sea side hotel with a good standard of food, polite service and reasonable prices
Stayed 7 nights in Aug 2017

8/10 Good

nathalie , England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel walking distance to the beach
The hotel was nice and comfortable. I will say the only downside was the good at the restaurant. We stayed 10 days and had almost every night the same type of food which was disapointing for a 4* hotel. We were in the region of Catalonia and not once we had their speciality of 'crème Catalane' but we happen to eat at an hotel nearby a 3* and they had a better selection of food. Also the pool can be a bit small when it gets busy but there is always the beach which is nice and there is facilities for children too. The hotel was good to offer activities at a discount Overall we enjoyed our stay!!
Stayed 10 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, clean and modern. We arrived too late for dinner and they'd prepared a packed lunch bag for everyone. Good food, a bit repetitive, but always well cooked. Our only complaint was the pillows!
Stayed 8 nights in Jul 2017

2/10 Terrible

Avril

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointing.
Would not recommend this hotel - very unhelpful reception staff, balconies so close that there is no privacy. Our air conditioning was not working and we had a very unpleasant experience trying to get it fixed as the temps were in the 30's and it was impossible to be in the room without it. No other rooms available but they said we could have a shower in a room and return to ours. Maintenance man and reception hassling us to get out of the room despite only being there under an hour having driven all day. Very rude receptionist next day when contacted to speak to manager. Despite acknowledging that the whole thing had been handled badly, the manager was very uncompromising in his approach and manner. We travel a lot in Spain, this was one of the most expensive hotels we were in on this trip and most certainly the worst - would return to Calella again but there are plenty of other hotels to choose from so will certainly never stay here again.
Stayed 2 nights in Jun 2017

8/10 Good

Brubaker, Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Decor
Spacious lounge/bar/reception/restaurant lots of cool marble. Food decent, lots of choice. Rooms Basic but comfortable but noise from road. Staff helpful and friendly. Hotel close to scenic/quiet end of beach.
Stayed 6 nights in May 2017

8/10 Good

Anne

Liked: Cleanliness, staff & service
Disliked: Room comfort