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Reviews of Blackheath Motor Inn

3.5 out of 5
Blackheath Motor Inn
281 Great Western Highway, Blackheath, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 217 out of 410 reviews" "
Rating 8 - Good. 157 out of 410 reviews" "
Rating 6 - Okay. 23 out of 410 reviews" "
Rating 4 - Poor. 10 out of 410 reviews" "
Rating 2 - Terrible. 3 out of 410 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Maxine

Disliked: Staff & service, property conditions & facilities
The property is very dilapidated and looks untidy externally as well as needing some major work inside. I had a delux room and curtains were hanging of windows in disrepair, gardens unkept and a general appearance of untidy. I did have clean linen however many areas were dusty in the room on sideboards in main wardrobe and around doors and windows. Having no opportunity for any food source was not advantageous. I had stayed at the same place 48 years ago and I am saddened to say nothing had really changed except the disrepair. I was very surprised to see in the office it had been given 4 stars by what if and one the award for 2923 and 2023 not sure why. Probably use it as a last resort would. be my advice and Wotif.com you need to review your rating. ☹️☹️
Stayed 1 night in Jan 2024

8/10 Good

Cliff

Liked: Cleanliness, property conditions & facilities
Nil
Stayed 1 night in Dec 2023
Response from BLackheath motor inn on Feb 24, 2024
Thank you.

4/10 Poor

Hang Mai Thuy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The drive in lane has a dip scarping the bottom of the car, the curtains were broken and not even hanging up properly. The noise from the highway. The sheets and the carpets were not looked clean. We tried to make a cup of tea and the cup broken. This place needs more attention and looking after.
Stayed 1 night in Nov 2023

6/10 Okay

Ian

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from BLackheath motor inn on Oct 31, 2023
thanks

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from blackheath motor inn on Sep 18, 2023
Thank you Scott, See you next time.

8/10 Good

Carol-Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from blackheath motor inn on Aug 29, 2023
Thank you

10/10 Excellent

Amanda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here often and am never let down. It has a homey comfy feel to it unlike the classic motel style.
Stayed 1 night in Aug 2023
Response from Archie on Aug 17, 2023
Thank you so much Amanda for your fantastic review, I glad that you always like to come back to our motel, we really appreciate. Thank you again and see you next time.

4/10 Poor

Jeanette

Disliked: Property conditions & facilities, room comfort
Time for some maintenance
Very tired old motor inn. We weren't hoping for much, but for over $200 a night, we would expect a kettle that worked at a minimum.
Stayed 1 night in Jul 2023
Response from blackheath motor inn on Jul 26, 2023
Hisorry for any inconvenience but I have just checked the kettle (in the same room where you stayed in) its working perfectly fine as its new kettle. If it was a case that it wasn't working, you can always inform our friendly staff and they are more than happy to help you or they can provide you new one.Thank you

8/10 Good

John

Liked: Cleanliness, room comfort
Handy and comfortable
Blackheath motel was comfortable and convenient for a one night stay. Reasonable size, comfy bed and handily located for pubs for dinner. Tiny bathroom with very ordinary shower but suited us well. Luckily away a tiny bit from highway. Thought dark wood added a bit of character
Stayed 1 night in Jun 2023
Response from blackheath motor inn on Jun 26, 2023
Thank you so much and see you next time.

8/10 Good

Kristi

Liked: Cleanliness, staff & service
It’s an older property with awkward parking spaces to get in and out of. They could have some milk in the fridge and a few more conveniences such as dish cloths and detergent for washing up, given that we weren’t offered cleaning of the room in our 3 day stay. That said, there is a microwave and toaster; and I’m sure the polite staff would have offered more services had we asked.
Stayed 3 nights in Jun 2023
Response from blackheath motor inn on Jun 26, 2023
Hi Kristi,Thank you for your review, we do provide complementary milk when guest arrive, for the dish cloth, its provided in every room under the dishes. we do provide room services if guest stays more than 3 nights. However, if guest wants before that it is available on requests.

6/10 Okay

Celonia

Very basiv
Stayed 2 nights in Jun 2023
Response from BLackheath motor inn on Jun 13, 2023
Thank you.

10/10 Excellent

Dev

Stayed 1 night in Jun 2023
Response from blackheath motor inn on Jun 27, 2023
Thank you Dev, see you next time.

8/10 Good

Jamaal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Archie on Jun 6, 2023
Thank you Jamaal, see you next time.

10/10 Excellent

David

Stayed 2 nights in May 2023
Response from Archie on Jun 13, 2023
Thanks David, see you next time.

4/10 Poor

Patricia

Disliked: Cleanliness
Such a disappointment
Sadly I have been so disappointed in my 4 day stay here The room did not look freshly clean … when I checked the bed it looked like it may have been slept in I had to request that it be made with fresh sheets The bathroom had not been cleaned at all .. there was still rubbish in the bin While both these problems were rectified it made my stay here very uneasy
Stayed 1 night in Apr 2023
Response from BLackheath motor inn on May 9, 2023
???

4/10 Poor

Belinda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The bed sheets were not clean and we requested them to be replaced
Stayed 1 night in Apr 2023
Response from BLackheath motor inn on May 10, 2023
Sorry it was bad batch from supplier.

10/10 Excellent

Audrey

Stayed 1 night in Mar 2023
Response from Archie on Apr 13, 2023
Thank you Audrey.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly & helpful staff. Nice clean rooms & comfy bed
Stayed 1 night in Mar 2023
Response from Archie on Mar 8, 2023
Thank you so much Michael.

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice proprietor, very friendly. Ive already shared my concerns in regard to the loud street noise with the proprietor.
Stayed 2 nights in Feb 2023
Response from Paddy on Feb 27, 2023
Thank you and sorry for the noice.

10/10 Excellent

Les

Stayed 1 night in Feb 2023
Response from Archie on Feb 27, 2023
Thank you, Les.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean ,comfortable and reasonably priced
Stayed 1 night in Feb 2023
Response from Padi and Archie on Feb 14, 2023
Thank you so much

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfortable, friendly staff.
Stayed 1 night in Jan 2023
Response from Archie on Jan 29, 2023
Thank you

2/10 Terrible

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not a peaceful mountain retreat
Excellent hosts but unfortunately i had little sleep. The motel is located on a very busy highway, which also has a very busy railway line next to it. The chalets have single glazing which meant the roar of traffic and trains was mafnificent! I had to pop in my noise cancelling ear buds in the end which was not particularly comfortable to sleep in. If you are not bothered by road and rail noise then this motel is well located. Not really any need for the 8 notices taped to the room either, everything from telling you what can be placed in the toilet through to warnings not to leave lights on when not in room.
Stayed 1 night in Jan 2023
Response from Padi and Archie on Feb 9, 2023
Hi Mark Thank you for your review. I am sorry for all the unconvinced you had a while you styed here but unfortunately we can not control the road noise however, We have mentioned you before your arrival that standard rooms are on road side so if you want you can always book a deluxe room which are away from the road but you choose the standard room. I hope you understand. Thank you.

4/10 Poor

David

Disliked: Property conditions & facilities, room comfort
Disappointing condition of outside space, deluxe room good and very good bathroom. The property just needs a big tidy up
Stayed 2 nights in Jan 2023
Response from Archie on Jan 24, 2023
Thank you for your review and we are currently doing clean up in this area.Thank you

6/10 Okay

Robert

Travelled with partner
Property was very noisy at night with truck noise on highway. No cleaning was done to room unless I asked. I spent 7 nights there & it was cleaned once after I asked.
Response from Archie on Jan 24, 2023
HI Robert,Thank you for your review. Sorry for any inconvenience. Normally we don't disturb customer during their stay but we always let customer know that if they need house keeping they can let us know so we can do room service for them. We will make sure it wont happen again and sorry again for any inconvenience.

10/10 Excellent

Wai Yu

Stayed 1 night in Jan 2023
Response from Archie on Jan 15, 2023
Thank you for lovely review.

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, quiet, clean
Response from Archie on Jan 9, 2023
Thank you

10/10 Excellent

Talene

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and accessible location. Receptionist was friendly and helpful, made good suggestions for activities. The room itself had everything we needed, was clean and had nearby east parking. My only criticism was that there was a wooden ledge across the wall with the beds and 3 of us hit our heads on it when sitting upright on the bed. An odd design and my only criticism.
Stayed 1 night in Jan 2023
Response from Archie on Jan 7, 2023
Thank you for your excellent review.

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Response from Archie on Jan 7, 2023
Thank you.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, size of the room, cleanliness and excellent shower. We would have liked to have two dessert spoons to go with the two cereal bowls for eating our breakfast.
Stayed 1 night in Dec 2022
Response from Archie on Jan 4, 2023
Thank you peter for you reply.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2022
Response from Padi and Archie on Dec 5, 2022
Thank you Adam for wonderful review. We will look forward to see you next time.

8/10 Good

Rehan

Liked: Cleanliness, amenities, property conditions & facilities
No heater in the room. But they had an electric bed lining
Stayed 1 night in Nov 2022
Response from Archie on Nov 29, 2022
Hi Rehan,Thank you for your feedback. We appreciate your time to write down your reviews. We do have a heater in every single room(in working condition)

8/10 Good

John Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory
Comfortable and clean. Nothing fancy but certainly satisfactory. A bit noisy with the traffic going by on the highway.
Stayed 1 night in Nov 2022
Response from Padi and Archie on Nov 17, 2022
Hello John, Thank you so much for your reviews , Will see you again

6/10 Okay

Steve

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
New owners, very friendly! Property is tired and in need of renovations. Very very noisy from being on the Highway.
Stayed 1 night in Nov 2022
Response from Padi and Archie on Nov 17, 2022
Thank you for your review, Will see you again

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, cozy little place. Was very happy with my stay
Stayed 1 night in Nov 2022
Response from Padi and Archie on Nov 17, 2022
Thank you Rebecca,Will see you next time

10/10 Excellent

Yvonne

Travelled with partner
Liked: Staff & service
Staff are very friendly.
Stayed 2 nights in Nov 2022
Response from Padi and Archie on Nov 17, 2022
Hello Yvonne, Thank you for your best review , will see you again

10/10 Excellent

Julia

Stayed 1 night in Sep 2022
Response from Padi and Archie on Oct 25, 2022
thank you

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value motel in the Blue Mountains
Very friendly, helpful hosts & a very comfortable stay, just one night each side of a trip to Central Western NSW. We liked the original dark woodwork in the room, and appreciated the bathrobes in the deluxe room and electric blankets as the weather was cold. Nice thick white towels in the bathroom, and fresh milk for tea & coffee was appreciated. The price was very reasonable for a holiday weekend.
Stayed 1 night in Oct 2022
Response from Padi and Archie on Oct 25, 2022
thank you for your kind words

10/10 Excellent

David

Stayed 1 night in Oct 2022
Response from Padi and Archie on Oct 25, 2022
thank you

8/10 Good

Yanlun

Stayed 1 night in Sep 2022

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very clean and comfortable. Great location and staff were very friendly. Highly recommend Blackheath Motor Inn.
Stayed 2 nights in Sep 2022
Response from Padi and Archie on Oct 25, 2022
thank you

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Blb
Stayed 1 night in Sep 2022
Response from Padi and Archie on Oct 25, 2022
thank you

10/10 Excellent

Eva

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I liked the old world charm of the room. The staff were very friendly and helpful. The location was terrific as the Inn is only a 5 minute walk to the village.
Stayed 4 nights in Aug 2022
Response from Padi and Archie on Oct 25, 2022
thank you

8/10 Good

TYRONE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property a tad old but convenient and comfortable.
Stayed 1 night in Sep 2022
Response from Padi and Archie on Oct 25, 2022
thank you

10/10 Excellent

Des

Stayed 1 night in Aug 2022

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a pleasant one night stay and will consider returning when next this way
Stayed 1 night in Aug 2022

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Some confusion at check in due to wotif paperwork. It clearly stated. It clearly stated balance due at hotel $0. Deposit processed for whole amount. Man at reception insisted nothing had been received. We had to look at our bank account to see if a payment had been made. He was correct. Not a good start to our stay thanks to wotif.
Stayed 2 nights in Jul 2022

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely spot - surprisingly quiet, given that it is on the highway - with all the little conveniences I needed. Walkable distance to the delightful Blackheath centre. Jane and Garry were quietly welcoming and helpful. A nice place to go for a little retreat. I stayed a night then came back for another two.
Stayed 1 night in Jul 2022

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Darryl John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cozy stay.
Stayed 1 night in Jul 2022