Exterior

Reviews of Slaley Hall Hotel, Spa & Golf Resort

4 out of 5
Slaley Hall Hotel, Spa & Golf Resort
Slaley Hall, Hexham, England

Reviews

8.0

Very good

Rating 10 - Excellent. 346 out of 860 reviews" "
Rating 8 - Good. 262 out of 860 reviews" "
Rating 6 - Okay. 143 out of 860 reviews" "
Rating 4 - Poor. 73 out of 860 reviews" "
Rating 2 - Terrible. 36 out of 860 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel is beautiful location.
Stayed 1 night in Feb 2024
Response from . on Mar 5, 2024
Dear Jane,Thank you for choosing to visit Slaley Hall, I am pleased to see you have given us four stars.Kind regards,Chris SwiftGuest Experience Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely breakfast
Stayed 2 nights in Jan 2024
Response from . on Jan 16, 2024
Dear Robert,We're delighted to hear that you had an enjoyable breakfast!I hope we have the opportunity to welcome you back in the future.Kind regards,Chris SwiftGuest Experience Manager

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The surroundings are beautiful. Unfortunately the food was extremely disappointing, the pool was on a waiting list so we never managed to use the facilities, our view was the spa roof, so dissapointed in what i hoped was going to be a family stay. I will not return.
Stayed 1 night in Jan 2024
Response from . on Jan 9, 2024
Dear Michelle,We apologise for the disappointment you experienced during your stay. It is disheartening to hear that the food did not meet your expectations and that you were unable to enjoy the pool facilities due to high demand. We understand how important it is for a family stay to be enjoyable and we regret that your view was not ideal. Your feedback is valuable to us and we appreciate you sharing your thoughts. If there's anything else we can do to assist you or improve our services, please let us know.Kind regards,Chris SwiftGuest Experience Manager

10/10 Excellent

hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great we went to the pool.had sauna steam room gym food was wonderful the best stay ever and the dog also was made welcome as we were
Stayed 1 night in Dec 2023
Response from . on Dec 12, 2023
Dear Hazel,Thank you so much for sharing your wonderful experience with us! We're delighted to hear that everything from the pool, sauna, steam room, gym, and delicious food exceeded your expectations. Creating a warm and welcoming environment for both you and your furry friend is our top priority. Your kind words bring us great joy, and we hope to welcome you back for another fantastic stay in the future.Kind regards,Chris SwiftGuest Experience Manager

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from . on Dec 5, 2023
Dear Robert,Thank you for choosing to stay at Slaley Hall, I am delighted you have given us four stars.Kind regards,Chris SwiftGuest Experience Manager

8/10 Good

thomas

Stayed 1 night in Dec 2023
Response from . on Dec 5, 2023
Dear thomas,Thank you for choosing to stay at Slaley Hall, I am delighted you have given us four stars.Kind regards,Chris SwiftGuest Experience Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic stay at Slaley Hall. Unexpected how much I enjoyed this short break. The Spa area, lounge and hotel was lovely. The staff were very friendly and helpful! Very accommodating to my little dog which was greatly appreciated. Breakfast was ideal with a huge choice, again it was a bonus that the hotel catered for dietary need. Thank you for an amazing experience and I wouldn’t hesitate to return.
Stayed 2 nights in Nov 2023
Response from . on Dec 5, 2023
Dear Maria,Thank you so much for sharing your wonderful experience at Slaley Hall! We are thrilled to hear that you had a fantastic stay and enjoyed every aspect of it, from the spa area to the friendly and helpful staff. It's great to know that they were accommodating to your furry friend as well. We're glad that the breakfast options catered to your dietary needs, ensuring a satisfying start to your day. Your kind words mean a lot to us, and we would be delighted to welcome you back whenever you choose to return.Kind regards,Chris SwiftGuest Experience Manager

10/10 Excellent

STEPHEN

Stayed 1 night in Nov 2023
Response from . on Dec 5, 2023
Dear Stephen,Thank you for choosing to stay at Slaley Hall, I am delighted you have given us five stars.Kind regards,Chris SwiftGuest Experience Manager

6/10 Okay

Sharon

Disliked: Property conditions & facilities, room comfort
Cold hotel
We stayed here in February this year and we weren’t very happy then as the jacuzzi in the spa wasn’t working there was no bags for wet costumes and the machine to wring out your costume wasn’t working either, we had other issues regarding food as well.We thought we would give it another chance and booked a 2 night stay upgraded our room to a superior room and we won’t be staying again, the room was cold the bed was hard and the breakfast was disgusting, when we first went for breakfast at 9.30 ( breakfast served til 10.30 btw) there was nothing left apart from a few dried up sausages and tomatoes, we asked for poached eggs and it took them 20 minutes to bring them out another lady waited 40 minutes for scrambled eggs it was ridiculous. The whole hotel was cold not just our room we sat for dinner in our coats it was freezing, considering the reputation of this hotel it certainly doesn’t live up to it
Stayed 2 nights in Nov 2023
Response from . on Dec 5, 2023
Dear Sharon,We apologise for the inconveniences you experienced during your stay. We understand how important it is to have a functioning jacuzzi and amenities available for a comfortable experience. Your feedback regarding the food and breakfast availability has been duly noted as well.We appreciate your willingness to give us another chance by booking a superior room and we are truly sorry that it did not meet your expectations. We take all guest feedback seriously and we will strive to improve in these areas to ensure a better experience for our future guests.If there's anything else you'd like to share or if there's any way we can make it up to you, please let us know. We value your feedback and hope to have the opportunity to provide you with an improved experience in the future.Kind regards,Chris SwiftGuest Experience Manager

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, pleasant helpful staff. Highly recommended.
Stayed 1 night in Nov 2023
Response from .. on Dec 5, 2023
Dear Stephen,Thank you so much for your lovely feedback! We're thrilled to hear that you had a pleasant experience at our hotel and found our staff to be helpful. Your recommendation means the world to us and we truly appreciate your kind words. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back again soon!Kind regards,Chris SwiftGuest Experience Manager

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our stay overall was OK but just a few things to mention. Our room could have done with extra pillows. We only had one each and there were no glasses for a drink of water. Unfortunately, we had noisy guests in the room next to us who were talking until late which kept me awake. However, we appreciate this was not your fault. Unfortunately, at breakfast the coffee machine was broken and there was no hot water for tea so we went without. And just one last feedback suggestion - there was a lengthy queue at checkout time so we just left our key on the desk as we had to rush off - maybe a place to hand keys in without having to queue? Apologies for the above but hopefully, these comments are helpful.
Stayed 1 night in Nov 2023
Response from . on Nov 7, 2023
Thank you for sharing your feedback and bringing these matters to our attention. We truly value your input as it helps us improve the overall experience for our guests. We apologise for any inconvenience caused by the lack of extra pillows and glasses in your room, as well as the noise disturbance from neighboring guests. Furthermore, we apologise for the broken coffee machine and absence of hot water during breakfast. Rest assured that we will address these issues to ensure they are rectified promptly. Your suggestion regarding the queue at checkout is duly noted and we will work on finding a solution to expedite this process in the future. We appreciate your understanding and hope that you will consider staying with us again in the future so we can provide you with an even better experience.

6/10 Okay

Jonathan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from . on Oct 31, 2023
Dear Ian,Thank you for choosing to stay at Slaley Hall and providing us with five stars.Kind regards,Chris SwiftGuest Experience Manager

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were brilliant from the front desk, to the spa, the bar and the restaurant. Beautiful grounds, beautiful building.
Stayed 2 nights in Oct 2023
Response from . on Oct 31, 2023
Dear SaraThank you so much for your lovely feedback! We truly appreciate your kind words about our staff and the overall experience at our establishment. It's always a pleasure to hear that our team members were able to provide exceptional service, making your stay enjoyable from start to finish. We take great pride in maintaining beautiful grounds and a stunning building for our guests to enjoy. Your appreciation means the world to us! If there's anything else we can do for you, please don't hesitate to let us know.Kind regards,Chris SwiftGuest Experience Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very good standards and very well presented
Stayed 3 nights in Oct 2023
Response from . on Oct 31, 2023
Dear John,Thank you so much for your kind words! We strive to maintain high standards and present our work in the best possible way. Your appreciation means a lot to us and motivates us to continue delivering a quality service. If there's anything we can do to further improve your experience, please don't hesitate to let us know. We're here to help!Kind regards,Chris SwiftGuest Experience Manager

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness, room comfort
Poor venue for families, more suited to golfers
Arrived 2pm. Room not ready until after 4pm. Couldnt use the spa until 3pm as adults only until then. Childs cot came with no mattress. Had to ask for extra pillows instead then chase up again 2hrs later for them. No tea bags in room, just coffee. Arrived at restaurant at 6.15pm (no booking) and told no room for 3 people. Bar next door stopped serving food at 6pm. Had to go to golf club house and they reluctantly fitted us in mainly down to us complaining. Food then sent back as not very good.
Stayed 1 night in Oct 2023
Response from . on Oct 24, 2023
Thank you for taking the time to share your experience with us. We sincerely apologise for the inconveniences you faced during your stay. We understand how frustrating it can be when expectations are not met, and we deeply regret any shortcomings in our service.Rest assured, we have taken note of your feedback and will address these issues internally to ensure improvements in our processes. Your comments regarding the room readiness, spa access, cot provision, tea bags availability, restaurant seating, and food quality will be thoroughly reviewed by our team.We value your feedback as it helps us identify areas where we can enhance our services. We sincerely hope that you will give us another opportunity to provide you with a more enjoyable and seamless experience in the future. Please do not hesitate to reach out if there is anything else we can assist you with.

4/10 Poor

Howard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Poor breakfast. Disabled access difficult - too many stairs and lift not working. No info in room about dining, no hotel layout.
Stayed 1 night in Oct 2023
Response from . on Oct 17, 2023
Thank you for bringing this to our attention. We truly value your feedback and we apologise for any inconvenience you experienced during your stay. We understand the importance of providing clear information and ensuring accessibility for all guests. Rest assured, we will address the issues you raised with our team to improve our services and facilities. Your input helps us enhance the overall experience for future guests, and we appreciate your understanding. If there is anything else we can assist you with, please do not hesitate to let us know.

10/10 Excellent

Ellie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from . on Oct 17, 2023
Dear Ellie,Thank you for choosing to stay at Slaley Hall, I am delighted you have provided us with five stars.Kind regards,Chris SwiftGuest Experience Manager

10/10 Excellent

Glenys

Stayed 1 night in Oct 2023
Response from . on Oct 17, 2023
Dear Glenys,Thank you for choosing to stay at Slaley Hall, I am pleased to see you have given us five stars.I hope we have the opportunity to welcome you back soon.Kind regards,Chris SwiftGuest Experience Manager

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Annette

There was not enough staff in the Large Diining Room at Breakfast. Ran out of different foods.
Stayed 3 nights in Sep 2023
Response from . on Oct 2, 2023
Thank you for bringing this to our attention. We truly value your feedback and we apologize for any inconvenience caused by the lack of staff in the Large Dining Room during breakfast. We understand that running out of different food options can be disappointing. Rest assured, we will address this issue and make every effort to ensure a better dining experience for our guests in the future. Your feedback helps us improve, and we appreciate your understanding.

6/10 Okay

Natalie

Travelled with group
Liked: Room comfort
Lively and loud
Very lively hotel with plenty of weddings and parties taking place.
Stayed 1 night in Sep 2023

10/10 Excellent

Alfie

Stayed 1 night in Sep 2023
Response from . on Oct 31, 2023
Dear Alfie,Thank you for choosing to stay at Slaley Hall and providing us with five stars.Kind regards,Chris SwiftGuest Experience Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel and staff but not for disabled user
Great hotel and excellent staff with beautiful rooms will be a great hotel to stay unless you are disabled. I am wheelchair dependent and the spa is totally inaccessible. You have to find a staff member to take you through the grotty offices to get to it as it is only accessible to the public by stairs (so if your infirm you will struggle too). Then once there the pool itself has many steps in/out and is not accessible in any other way. Wasn't sure whether to put this review as don't want to put anyone off as it is a great hotel, fab spa and great staff. Just want to warn my fellow wheelchair users wanting to use the spa it is a none starter and we actually ended up leaving, but they were great about it.
Stayed 2 nights in Sep 2023
Response from . on Sep 26, 2023
Thank you for sharing your feedback about your recent stay at the hotel. We truly appreciate your kind words about the hotel, its staff, and the beautiful rooms. We apologize for any inconvenience you experienced regarding accessibility issues with the spa. Your feedback is invaluable to us as we continuously strive to improve our facilities and services to ensure they are accessible to all guests. We will take your comments into consideration as we work towards making necessary improvements in this area. Thank you once again for choosing our hotel, and we hope to welcome you back in the future with an even better experience tailored to meet all of your needs.

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from . on Sep 26, 2023
Dear Dorothy,Thank you for choosing to stay at Slaley Hall and giving us four stars.Kind regards,Chris SwiftGuest Experience Manager

6/10 Okay

Susanna

I wouldn't recommend this as a spa hotel. A few things didn't seem 4*, plastic cups in the room, no robes in the rooms, you needed £1 to use the lockers at the spa, no A/C in the gym, repairs and maintenance that needed to be done at the spa...
Stayed 1 night in Sep 2023
Response from . on Sep 18, 2023
Dear Susanna,I'm sorry to hear about your disappointing experience with us. It sounds like there were several aspects that fell short of your expectations. We understand how important it is for a spa hotel to provide a luxurious and relaxing experience, and we apologise for any inconvenience caused by the lack of certain amenities such as robes in the rooms and plastic cups. Additionally, the requirement to pay 1 for locker usage and the absence of air conditioning in the gym are valid concerns that we will take into consideration.We appreciate you bringing these issues to our attention, as it allows us to identify areas for improvement. Please know that your feedback is invaluable to us, and we will address these matters with our team to ensure that future guests have a more enjoyable experience. If there's anything else you'd like to share or if there's anything we can do to make it up to you, please don't hesitate to let us know.Kind regards,Chris SwiftGuest Experience Manager

8/10 Good

Robert A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting.
Stayed 1 night in Aug 2023
Response from Steve Whittaker on Sep 11, 2023
Thank you for your lovely comment! We're delighted to hear that you find the setting beautiful. We strive to create environments that are visually appealing and provide a sense of tranquillity. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Steve Whittaker on Sep 5, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
The hotel is set in a beautiful scenic location. The pool was great for a morning swim before breakfast.
Stayed 1 night in Aug 2023
Response from . on Sep 3, 2023
Thank you for sharing your wonderful experience at the hotel! We're thrilled to hear that you enjoyed the beautiful scenic location and had a refreshing morning swim in the pool before starting your day. It's our goal to provide a memorable and enjoyable stay for all our guests, and we're delighted that we could contribute to making your time with us special. We appreciate your kind feedback and hope to welcome you back again soon!

8/10 Good

Ian Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from . on Aug 28, 2023
Dear Ian Geoffrey,Thank you for choosing to stay at Slaley Hall and providing us with four stars.Kind regards,Chris SwiftGuest Experience Manager

8/10 Good

Frans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique but not perfect
Lovely location. Interesting building but a bit dark. Did not like children in the bar and made us realise we prefer adult only hotels. Restaurant is ok, not very intimate, but staff was lovely.
Stayed 1 night in Aug 2023
Response from Steve Whittaker on Aug 22, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience.

6/10 Okay

Rachael

Travelled with family
Liked: Staff & service, room comfort
Had a great time, but did not reach expectations
Had a lovely stay, however there were a fe annoying things that I’m usually used to as standard in hotels… No towels in the spa, had to use room towels No automatic freshening of rooms, we had to put a card out and missed doing this. Breakfast in the morning was over cooked at 8.30 am. The following day we went at 8am which was better, but shouldn’t need to get up earlier for a decent cooked breakfast. No bottles of water in room. No fridge in room, for chilled drinks, had to leave in a sink of cold water to chill. No paper maps of the walking course, provided a link to their website to follow routes, but internet kept knocking off which made it challenging and a few of the marker arrows had been knocked down which made it confusing. A few of the beers were sold Out that we liked. To be fair, we have had the best stay! However the hotel was not the be all and end all which we found disappointing as expectations were high from feed back from others and also previous experiences were not reached.
Stayed 2 nights in Aug 2023
Response from Steve Whittaker on Aug 22, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Linda

Stayed 1 night in Aug 2023
Response from Steve Whittaker on Aug 22, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Patrick

Stayed 1 night in Aug 2023
Response from Steve Whittaker on Aug 22, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience.

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day stay
Hotel clean and leisure facilities all working. Breakfast adequate not as good as it used to be. Dinner ok and overpriced as the drinks also. £1.50 for tap soda water to go with wine.
Stayed 2 nights in Aug 2023
Response from Steve Whittaker on Aug 22, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Bethan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from . on Aug 1, 2023
Dear Bethan,Thank you for choosing to visit Slaley Hall, I am delighted to see you have given us five stars.Kind regards,Chris Swift,Guest Experience Manager

8/10 Good

Kevin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay and golf and spa with mates
Very helpful staff. Great for golfers . Food very nice in claret jug. Rooms clean. Breakfast excellent.
Stayed 1 night in Jul 2023
Response from . on Aug 1, 2023
Dear Kevin,Thank you for choosing to stay at Slaley Hall, I am very happy to read you enjoyed your time with us, I will ensure your feedback is shared with all the teamI hope we have the opportunity to welcome you back in the future.Kind regards,Chris SwiftGuest Experience Manager

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent hotel with great facilities. We were given adjoining rooms. That were well furnished. The staff were friendly and attentive. And the grounds were beautiful.
Stayed 1 night in Jul 2023
Response from . on Jul 25, 2023
Dear PhilipThank you for choosing to stay at Slaley Hall and providing this review. I delighted you enjoyed your time with us, I will ensure your kind feedback is shared with all the team.I hope we have the opportunity to welcome you back soon.Kind regards,Chris SwiftGuest Experience Manager

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spa, very comfortable bed and a good night’s sleep
Stayed 1 night in Jul 2023
Response from . on Jul 25, 2023
Dear Claire,Thank you for choosing to stay at Slaley Hall and providing this review. I am delighted you enjoyed your time with us, I will ensure your kind feedback is shared with all the team.I hope we have the opportunity to welcome you back soon.Kind regards,Chris SwiftGuest Experience Manager

10/10 Excellent

Christopher

Travelled with partner
Loved the olde world feeling, like staying in a stately home. Food was really good, a little pricey but worth it.
Stayed 2 nights in Jul 2023
Response from . on Jul 10, 2023
Dear Christopher,Thank you for taking the time to provide this review following your visit to Slaley Hall. I am delighted to see you enjoyed your visit and have given us five stars.Kind regards,Chris Swift

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from . on Jul 10, 2023
Dear Gareth,Thank you for visiting Slaley Hall and giving us five stars.Kind regards,Chris SwiftGuest Experience Manager

8/10 Good

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel and Setting but could do better
We booked this for a golf and stay package. Hotel itself was lovely but slightly disappointed in the restaurant (Brassie). Food wasn't up to scratch, Lamb special very tuff had to send back but still as bad when it came back. Creme Brulee was a joke, it was a cheesecake, they need to change this on the menu I wasn't the only one that mentioned this to the staff. I would say the meal was very over priced for what you got. All the staff very nice and helpful, it's a lovely setting, but was disappointed in the meals, need to do better.
Stayed 1 night in Jul 2023
Response from . on Jul 4, 2023
Dear Aileen,Thank you for taking the time to provide this review following your visit to Slaley Hall. I am pleased to read that overall you enjoyed your time with us and have given us four stars.I am very sorry to read you did not enjoy your evening meal, please accept my apologies and I will share your feedback with our Head Chef.I do hope we have the opportunity to welcome you back in the future.Kind regards,Chris SwiftGuest Experience Manager

10/10 Excellent

Alan

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from Steve Whittaker on Aug 22, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience.

8/10 Good

Geoffrey

Stayed 2 nights in Jun 2023
Response from . on Jun 27, 2023
Dear Geoffrey,Thank you for choosing to stay at Slaley Hall and providing us with four stars.Kind regards,Chris SwiftGuest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long Weekend
A lovely setting for a weekend away. We had a room overlooking the golf course and it was very comfortable. We enjoyed meals in the restaurant and the Claret Jug. The breakfast was the only thing not up to expectations, poor coffee / hot water machines, fruit bar wasn't replenished and the tomatoes on Sunday morning were burnt.
Stayed 3 nights in Jun 2023

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stilk Hungary
Dinner at night was sent back did not eat it nor did I pzy for it very disappointed
Stayed 1 night in Jun 2023
Response from . on Jun 13, 2023
Dear David,Thank you for choosing to visit Slaley Hall and taking the time to provide this review. Please accept my apologies your meal was sent back, I will ensure that this feedback is shared with our Head Chef and Restaurant Manager.Kind regards,Chris SwiftGuest Experience Manager

8/10 Good

Celia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were fantastic and flowers beautiful. I liked the old part of the building best, especially externally. The swimming pool and sauna were also good although someone said that the Jacuzzi wasn't working, I didn't try it. Breakfast had a good choice but getting coffee was slow as the machines were broken. Overall very good
Stayed 1 night in Jun 2023
Response from . on Jun 13, 2023
Dear Celia,Thank you for taking the time to provide this review following your recent stay with us. I am pleased to read that overall you enjoyed your visit and have given us four stars. I will ensure that your kind feedback is shared with all the team.Kind regards,Chris SwiftGuest Experience Manager

10/10 Excellent

Angela

Stayed 1 night in Jun 2023
Response from . on Jun 6, 2023
Dear Angela,Thank you for staying at Slaley Hall and providing us with five stars.Kind regards,Chris SwiftGuest Experience Manager

4/10 Poor

Lynne

Stayed 1 night in Jun 2023
Response from . on Jun 27, 2023
Dear Lynee,Thank you for providing this review following your visit to Slaley Hall, I am am sorry to see you have given us two stars.Kind regards,Chris SwiftGuest Experience Manager

4/10 Poor

Paul

Travelled with family
Avoid
Food was poor. Sent 2 meals back at the Claret Jug - one because they didn’t have the ingredients for the salad but served it anyway; and the replacement linguine was a soup. Breakfast was shabby - queue to make your own tea and coffee; no butter, only Flora. Bacon looked grim. Whole place looked as if it had seen better days and a consultant had come in and informed the hotel how to cut costs, but without thinking how it would impact the customer.
Stayed 1 night in May 2023