Front of property

Reviews of Staycity Serviced Apartments - Arcadian Centre

3.5 out of 5
Staycity Serviced Apartments - Arcadian Centre
Arcadian Centre, Hurst Street, Birmingham, England

Reviews

8.2

Very good

Rating 10 - Excellent. 226 out of 531 reviews" "
Rating 8 - Good. 197 out of 531 reviews" "
Rating 6 - Okay. 61 out of 531 reviews" "
Rating 4 - Poor. 27 out of 531 reviews" "
Rating 2 - Terrible. 20 out of 531 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, room comfort
Great accomodation directions and information very difficult to follow and only stumbled across the hotel
Stayed 1 night in Mar 2020

4/10 Poor

kay

Travelled with group
Liked: Staff & service, amenities
The sofa bed was absolutely terrible and in no condition to sleep on as all you could feel was it’s springs sticking out and aching your back, I was unable to sleep all night due to being in pain and woke up with aches and bruises all over my back. Also in the bathroom you can’t press the button to flush the toilet we had to use the end of the spoon. Despite not sleeping at all the service in reception was exceptional! Such a warm welcome from her
Stayed 1 night in Mar 2020

10/10 Excellent

stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent.
a good experience, and very helpful staff.
Stayed 3 nights in Mar 2020

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located apartment, with all the facilities needed for my 5 night stay. A little home from home!
Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Mar 2020

8/10 Good

Outman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

4/10 Poor

Jade

Liked: Cleanliness, property conditions & facilities, room comfort
Noisy
The bar opposite plays extremely loud music until 4am in Friday, Saturday & Sunday nights. The staff would have know this but didn’t tell us at check in. The next day we were told we should have moved rooms because of the noise. Request a room that is not on the courtyard side
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was adequate to our needs. Very central location. Staff very helpful. No issues
Stayed 1 night in Mar 2020

10/10 Excellent

G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Marilyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday sleepover
The only down fall was it was on a man road and the traffic and people were noisey from 2am till 5am but it was a Friday nght
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Stayed 1 night in Feb 2020

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
A very nice and clean place to stay in. Friendly staff and very central location
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with group
The location was great for what I needed. Staff where
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service
The checkin was awful, any hotel is better than an aprthotel. What happens if you can't afford the security deposit?
Stayed 1 night in Jan 2020

2/10 Terrible

Charlotte

Travelled with family
Liked: Cleanliness
awful
Good first impressions, wasn’t easy to find but rang hotel and they gave good direction. Apartment was spacious and clean on arrival, some furniture was a bit tatty but clean. Got in the shower and after a few mins the hot water ran out ( I had shampoo in my hair) my partner tried to call On the intercom reception but it didn’t work so rang on the mobile. We were told I could boil a kettle and wash my hair that way or someone could come have a look!! I got out the shower and hid in the bedroom whilst someone came to look, he said we had to wait for the water to heat up 30-40 mins. This is not very impressive at all!!!! After finally having a shower and getting to bed even after being on the quiet floor, there was so much noise out in the courtyard and on the corridor, banging on our doors, shouting people running up and down several disturbances in the night. We have a 2 year old who we were trying to get back to sleep and make sure he didn’t wake up crying to make noise. We had the worst nights sleep. ot impressive at all and very expensive for the treatment we received. We informed reception of the issues we had and we were told they were sorry and could keep our car in the car park (which you have to pay for anyway) for longer.....no thanks. We had treated ourselves being the day after our wedding but our experience was awful and would never stay in one of these again. Please contact me to arrange some form of compensation.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Renae

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Joanne

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The room smelt of cooking the chairs and settess were ripped up the floor was sticky in the kitchen. But the bedrooms were ok and the bed was comfortable just need to revamp and decorate the Living room area.
Stayed 1 night in Jan 2020

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Teresa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Lovely apartment, very spacious, friendly staff. Central location and very close to the station.
Stayed 4 nights in Dec 2019

8/10 Good

Sash

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Good location within 5 minutes walking to Newstreet station. What I did not like is that I was made to deposit £50 on checking in and promised if I did damage anything I will be refunded at check put. When I asked for my money at checkout I was told it will be credited to my account but will take "few days". Four weeks later they have not refunded by £50
Stayed 1 night in Oct 2019
Response from simona on Nov 9, 2019
Dear Guest, So sorry about the inconvenience with the security deposit. Please be advised that when you pay the security deposit by card, the money doesn't go out from your account. The money is still there, but you cannot use that amount of money until it becomes available again. The day you check out the security deposit is released from our part, but in how many days becomes available it depends by the policy of each bank. From our experience, debit cards takes longer than credit cards to become available. In our property, the security deposit can be paid cash also. Then, when you check-out, we only need some minutes to check the apartment. If everything is ok, the money will be given back to you right away. I hope your security deposit became available by now and once again I apologize for the inconvenience caused. Kind Regards, Front Office Team

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Very tired and tatty furniture. Noisy area above night clubs that were open until 3am
Stayed 1 night in Oct 2019

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Excellent apartment in an ideal location.
Stayed 1 night in Oct 2019
Response from Simona on Oct 17, 2019
Thank you for choosing Staycity Serviced Apartments

8/10 Good

dPaul, Birmingham Canberra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were bloody amazing, young bloke ran to help my wife with her bag up the stairs, 1st time I have ever seen that.
Stayed 1 night in Oct 2019
Response from Simona on Oct 11, 2019
Looking forward to welcoming you again

6/10 Okay

Ian

Travelled with group
Liked: Cleanliness, staff & service
Fairly basic but a great location
Staycity Arcadian is in a great location less than 10 minutes walk from New Street Station. Brilliant for Chinatown, the canals and the city centre shops. It is pretty basic accommodation, but to be fair it was clean and the room was a good size. We didn’t use the kitchen but it was well equipped and there was also a washing machine. The beds were comfortable, the sofa bed okay. All of the staff were great and very pleasant and helpful. Down sides: the t.v. was terrible, the reception so bad it was unwatchable, the internet was so slow it was pointless and the shower had two settings - volcano and surface of the sun! We spent little time in the room, out exploring the city so it did the job for us and at a reasonable price.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great staff, good service, cosy apartment, fine location
Stayed 2 nights in Sep 2019
Response from Guest Services on Sep 24, 2019
Thank you so much for your amazing feedback, we highly appreciate you taking the time and effort to leave your comments! I am really glad that you had an overall enjoyable stay and we look forward to welcoming you again soon!

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Poor signage difficult to find entrance . Very neglected. Lot of noice from rooms in early hours, TV not working.
Stayed 2 nights in Sep 2019

10/10 Excellent

Manraj Singh

Liked: Staff & service, property conditions & facilities, room comfort
Great place but new furnitures are needed fork
This place has become my second home in UK. I’ve stayed here before a few times. It’s an excellent location. The only issue is with the condition of the furniture. This particular room had terrible chairs and sofa bed. Anything that has leather are all peeling off. All rooms should be redone with new or repaired furniture. Other than that it’s a great place especially the balcony
Stayed 4 nights in Aug 2019
Response from Guest Services on Sep 9, 2019
Thanks for staying with us. We highly appreciate you taking the time and effort to provide us with your thoughts, while we are glad that you had an overall enjoyable stay, your feedback will be taken on board. We look forward to welcoming you again soon!

8/10 Good

Rupesh

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from GSE on Sep 9, 2019
Thanks for staying with us. We highly appreciate you taking the time and effort to provide us with your feedback. We look forward to welcoming you again soon!

6/10 Okay

Wendi

Stayed 6 nights in Jul 2019

6/10 Okay

Hayley

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Earplugs needed
The hotel is in an amazing location in the centre of Birmingham. The kitchenette area was clean and well stocked with everything you would need.The facility desperately needs a makeover though but the room had flies in ugh... floor was suspiciously sticky underfoot. The sofa bed needs replacing as if you haven't got a bad back already you will have after a night on that.The hotel did not inform us of the noise levels... There are nightclubs below and the noise does not stop until 4am. We as a family got no sleep and had to go out and purchase ear plugs for the second night which did not block the noise completely... That's how loud it was. Upon checking out we mentioned the noise and was informed that there are rooms that are quieter and that you can request them but no mention on their website so how would you know !!! Overall it wasnt bad for the price.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from GSE on Sep 9, 2019
Thanks for staying with us. We highly appreciate you taking the time and effort to provide us with your feedback. We look forward to welcoming you again soon!

6/10 Okay

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment, wrong location
The apartment is great. Very clean and has every amenity you need. Staff were very polite. The problem was outside noise. Noisy guests on a balcony until 2.30 the first night. The next night we were kept awake by the music at the nightclub until 4.00am. Overall a great apartment in a bad location.
Stayed 2 nights in Aug 2019
Response from Guest Services on Sep 24, 2019
Thank you for staying with us. Due to the busy area outside, we are not able to control the level of noise coming from the night clubs, however we have very strict noise policies for the comfort of our guests and do security patrol walks every hour during the nights. At our reception you can request a quiet apartment facing the court-yard where the noise from outside would not be heard. We look forward to welcoming you again soon!

10/10 Excellent

Charlotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from GSE on Sep 9, 2019
Thanks for staying with us. We highly appreciate you taking the time and effort to provide us with your feedback. We look forward to welcoming you again soon!

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from GSE on Sep 9, 2019
Thanks for staying with us. We highly appreciate you taking the time and effort to provide us with your feedback. We look forward to welcoming you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from GSE on Sep 9, 2019
Thanks for staying with us. We highly appreciate you taking the time and effort to provide us with your feedback. We look forward to welcoming you again soon!

6/10 Okay

Joan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing.
Mice in some rooms and some rooms so noisy. Carpets need changing and touch ups done.
Stayed 6 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Very centrally locatedand friendly staff. The apartments are of good size but are in need of some refurbishment. Stained carpets, damaged doors and lots of scuffs on the majority of walls
Stayed 2 nights in Jul 2019
Response from GSE on Sep 9, 2019
Thanks for staying with us. We highly appreciate you taking the time and effort to provide us with your feedback. We look forward to welcoming you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019
Response from GSE on Sep 9, 2019
Thanks for staying with us. We highly appreciate you taking the time and effort to provide us with your feedback. We look forward to welcoming you again soon!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place close to the train station. Nice kitchen and good washer/dryer.
Stayed 6 nights in Jul 2019
Response from GSE on Sep 9, 2019
Thanks for staying with us. We highly appreciate you taking the time and effort to provide us with your thoughts. We look forward to welcoming you again soon!

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Great location but poorly maintained apartment for the price.
Stayed 3 nights in Jul 2019
Response from GSE on Sep 9, 2019
Thanks for staying with us. We highly appreciate you taking the time and effort to provide us with your thoughts, while we are glad that you had an overall enjoyable stay, your feedback will be taken on board. We look forward to welcoming you again soon!

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect City Centre Location
Good location, right in the centre next to the Bull Ring. I was concerned we would hear a lot of noise from the bars and restaurants outside, but the room was surprisingly quiet. Swift check-in, helpful and friendly reception staff. Secure parking and easy access to Reception from the car park. Only £13 for the one night stay, arriving at 3pm and leaving after midday the following day. Lovely large bedroom, lounge and kitchen area, very well equipped, not that we really used the facilities, we just chose the Aparthotel for the price. I was worried that we were a little way from the Birmingham Arena (the purpose of our stay), but it was an easy walk. Overall, really pleased with Staycity and would definitely stay there again.
Stayed 1 night in Jul 2019
Response from Guest Services on Sep 9, 2019
Thank you so much for your amazing feedback, we highly appreciate you taking the time and effort to leave your comments! I am really glad that you had an overall enjoyable stay and we look forward to welcoming you again soon!