Bar (on property)

Reviews of pentahotel Birmingham

4 out of 5
pentahotel Birmingham
Ernest Street, Holloway Head, Birmingham, England

Reviews

8.0

Very good

Rating 10 - Excellent. 413 out of 1005 reviews" "
Rating 8 - Good. 326 out of 1005 reviews" "
Rating 6 - Okay. 143 out of 1005 reviews" "
Rating 4 - Poor. 71 out of 1005 reviews" "
Rating 2 - Terrible. 52 out of 1005 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

muqadas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Ashley

Disliked: Cleanliness, property conditions & facilities
Staff were helpful and main reception finished to a high standard. Room was very basic and carpet thank dirty and very worn.
Stayed 1 night in Mar 2024

2/10 Terrible

Asad

Stayed 1 night in Feb 2024
Response from Karen, Guest Service Manager on Mar 22, 2024
Dear Asad,Thank you for taking the time to review your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.Kind regards,Karen, Guest Service Manager

8/10 Good

Hanane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great with the property and stay. Just wish there was better variety for breakfast. No earl grey tea and not enough variety for the cost. Thank you
Stayed 1 night in Feb 2024
Response from Karen, Guest Service Manager on Feb 21, 2024
Dear Hanane,Thank you for taking the time to share your review.We're thrilled to hear that our property and the quality of your stay were to your satisfaction. Our team is delighted that you've appreciated the cleanliness, condition of the hotel, and the service provided. We also take pride in the amenities we offer, and we're glad they met your expectations. Regarding breakfast, we aim to provide a wide variety of options to cater to all our guests' preferences, including Full English/Irish, Vegetarian, Vegan, Halal, Gluten-free, and Kosher choices. We apologize if the selection of teas, including Earl Grey, did not meet your expectations and appreciate this feedback, which we will certainly take on board to enhance our breakfast experience.We look forward to welcoming you back on a future trip.Best regards,Karen, Guest Service Manager

10/10 Excellent

Mandi

Stayed 1 night in Feb 2024
Response from Karen, Guest Service Manager on Mar 22, 2024
Dear Mandi,Thank you for taking the time to let us know your opinion of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back. Best wishes,Karen, Guest Service Manager

10/10 Excellent

Phineas

Stayed 1 night in Feb 2024
Response from Karen, Guest Service Manager on Mar 22, 2024
Dear Phineas,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again in the future.Kind regards,Karen, Guest Service Manager

6/10 Okay

Daniel

Business traveller
The menu at the restaurant can use an improvement. Other than that, spent 3 nights in 2 different rooms. First room stayed 2 nights and no cleaning or towel changing service provided. 3rd night upgraded the room and was happy with it. Restaurant menu very limited. Lounge are quite nice, staff polite, easy parking around. Overall experience 3 out of 5.
Stayed 2 nights in Feb 2024
Response from Karen, Guest Service Manager on Feb 11, 2024
Dear Daniel,Thank you for your review.We're delighted to hear that you enjoyed the lounge area and found our staff to be polite; our team strives to provide a welcoming atmosphere for all our guests. It's also great to know that parking was convenient for you, as we aim to ensure easy access for our guests. Regarding the restaurant menu, we appreciate your feedback and will take it on board as we continuously work to enhance our dining options. Please be assured, our housekeeping team upholds daily cleaning standards, and we regret to hear this was not reflected during your initial stay. We would like to clarify that our rooms come with an array of amenities designed for comfort and convenience, as detailed in our information sheet.We hope to have the pleasure of seeing you in the near future. Many thanks,Karen, Guest Service Manager

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff. Sizeable and quiet room. Smart lobby. Central location.
Stayed 1 night in Jan 2024
Response from Karen, Guest Service Manager on Jan 28, 2024
Dear Christopher,It's a real reward to receive such a great review.We're delighted to hear you found our staff to be professional and our rooms both sizeable and quiet, a testament to our commitment to comfort and tranquility. It's also wonderful that our lobby's smart design made a positive impression and that our central location added value to your stay. Please be assured that we continually strive for excellence in hotel condition and guest service, and your feedback will be taken on board as we work to maintain and enhance our facilities.We look forward to welcoming you for another pleasant stay. Best wishes,Karen, Guest Service Manager

10/10 Excellent

Stuart

Stayed 1 night in Dec 2023
Response from Karen, Guest Service Manager on Jan 28, 2024
Dear Stuart,Thank you for positively reviewing your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would love to have you return in the future.All the best,Karen, Guest Service Manager

4/10 Poor

Phillip

Liked: Staff & service
The first room, the lock was faulty and it took the duty manager a good half hour to open. inally he used the overide master key. Moved to new room, TV not working. Moved to a third room. Though the staff were polite and offered a part refund.
Stayed 3 nights in Dec 2023
Response from Karen, Guest Service Manager on Jan 3, 2024
Dear Phillip,Thank you for taking the time to review your stay.We're pleased to hear that you found our staff polite and that you appreciated the partial refund offered as a gesture of our commitment to service excellence. Please be assured, we are constantly striving to maintain and improve our hotel condition and amenities, including ensuring the functionality of room features like the TV. Our team works diligently to provide a comfortable and enjoyable stay, and we regret any inconvenience you experienced with the room lock. We take pride in our rigorous cleaning procedures and are glad to hear that this aspect met your expectations to some extent.We hope you will consider staying with us again in the future. Best regards,Karen, Guest Service Manager

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karen, Guest Service Manager on Jan 1, 2024
Dear Sara,Thank you for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back.Best wishes,Karen, Guest Service Manager

6/10 Okay

Jeremy

Travelled with partner
Liked: Staff & service
Really nice hotel in a good location at a decent price. Friendly staff, good size room. Unfortunately no room service or hot food available during my stay.
Stayed 2 nights in Dec 2023
Response from Karen, Guest Service Manager on Dec 28, 2023
Dear Jeremy, Thank you for taking the time to share your feedback.We're thrilled to hear that our prime location and the friendliness of our staff contributed positively to your stay. It's also great to know that our room sizes met your expectations. Please be assured, we typically offer a range of hot food options and room service as detailed in our amenities, and we regret that this was not available during your visit. Rest assured, this does not align with our usual standards and your feedback will be taken on board.We hope that we have the pleasure of welcoming you back in the future. Best regards,Karen, Guest Service Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Disappointing but bearable
Stayed in many hotels and this was okay for the price point but the initial room wasn’t clean. There was wet chewing gum on the desk top and blood on the headboard. Staff were good about it and moved me but is concerning that nobody noticed this. Good mattress, but hotel has a lot of noticeable paint chips. For its price point, had it not had such flagrant cleanliness flaws, I would 100% stay again.
Stayed 1 night in Dec 2023
Response from Karen, Guest Service Manager on Dec 28, 2023
Dear Guest, Thanks for your review about our hotel.We're glad to hear that our staff responded promptly to your concerns and that you found our mattress to your liking, reflecting our commitment to room comfort. It's also encouraging to know that our service met your expectations. Please be assured, we take great pride in our hotel's condition and cleanliness. We have stringent cleaning procedures in place and any deviation from these standards is taken very seriously. Your feedback regarding the room's initial state is concerning and will be taken on board for immediate attention to ensure it remains an isolated incident.We look forward to welcoming you back. Best wishes,Karen, Guest Service Manager

6/10 Okay

Verified traveller

Travelled with family
It was okay, nothing to shout out about. The hotel could definitely have been cleaner. The price of the parking for 12-24 hours is very steep at £16.
Stayed 2 nights in Dec 2023
Response from Karen, Guest Service Manager on Dec 28, 2023
Dear Guest, We appreciate your feedback.Please be assured that the cleanliness of our hotel is paramount, and our cleaning standards are meticulously maintained to ensure a pleasant stay. It's regrettable if this was not reflected during your visit, and we take such feedback seriously to ensure continuous improvement. We understand that the parking rate may seem high, however, it is competitive within the city center area and provides a secure and convenient option for our guests. We are committed to offering good value and amenities, such as our 24-hour bar and entertainment options which include a pool table, darts, and shuffleboard.We look forward to seeing you on your next trip to Birmingham.Best regards,Karen, Guest Service Manager

10/10 Excellent

Shminder

Liked: Staff & service, room comfort
Feedback
I stayed in room 408, my only criticism is that there was a stain by the mirror… I’m a a bit of a clean freak and was a bit dissapointed, the staff were nice and friendly so top marks for that
Stayed 1 night in Dec 2023
Response from Karen, Guest Service Manager on Dec 21, 2023
Dear Inder, Thanks for your comment about your stay.We're delighted to hear that our team's friendly and welcoming attitude contributed positively to your experience, reflecting our commitment to service excellence. It's also wonderful to know that you found the room comfort to be up to your expectations, assuring a restful and enjoyable stay.We would like to address your concern regarding the stain by the mirror. Please be assured that we take the cleanliness of our facilities very seriously. Our stringent cleaning procedures are in place to ensure that all guests are welcomed into a spotless environment. We will take your feedback on board and investigate this matter to prevent such occurrences in the future.We hope to welcome you back again soon.Best wishes,Karen, Guest Service Manager

8/10 Good

louise

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel shame the evening meal let it down
Lovely hotels, but i wouldnt use their restaurant for an evening meal again . You've got the choice of beef or chicken wrap, bun, or salad . Didn't include any sides, no chips, just a chicken thigh and sauce in a bun . We paid extra £4 for 1 porion of chips . It looked like they got it from a takeaway and put it on a tray .A single gin and lemonade was £9 . Total bill £54 for 2 chicken burgers, 1 chips 2 gins .
Stayed 1 night in Dec 2023
Response from Karen, Guest Service Manager on Dec 21, 2023
Dear Louise, We're thrilled to hear that you found our hotel to be lovely and that the room cleanliness, condition, and comfort met your expectations to the fullest. Our team strives to provide an impeccable environment, and your recognition of these aspects is greatly appreciated. However, it seems that our dining offerings did not live up to your expectations, and for this, we truly apologize. We take pride in our Pentalounge's locally sourced menu and 24-hour bar, which are usually highlights for our guests. Please be assured that your feedback regarding the meal and pricing will be taken on board as we continuously seek to enhance our dining experience.We hope we may have the chance to welcome you back in the future. Kindest regards,Karen, Guest Service Manager

2/10 Terrible

bradley

Stayed 3 nights in Dec 2023
Response from Karen, Guest Service Manager on Dec 17, 2023
Dear Bradley,Thank you for taking the time to share your feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards,Karen, Guest Service Manager

6/10 Okay

Craig

Liked: Staff & service
Decent edge of the city centre hotel for the money with a ‘loft living’ vibe.
Stayed 1 night in Dec 2023
Response from Karen, Guest Service Manager on Dec 5, 2023
Dear Craig,Thank you for this positive review of your stay with us.We're delighted to hear you appreciated our hotel's location on the edge of the city center, offering a convenient base for our guests. Our unique 'loft living' style is indeed one of our USP's, and we're glad it resonated with you. Please be assured, we are continuously working on maintaining and improving our room cleanliness and amenities to enhance our guest experience. We're also proud of our team's service, and we're pleased that you rated it highly. We hope that during your stay, you also had the chance to enjoy our 24-hour Pentalounge and our range of games like pool and darts, designed to make your stay more enjoyable.We hope to see you again in the future.Kind regards,Karen, Guest Service Manager

6/10 Okay

Stephen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room 415 Avoid
Room 415 - Carpet, chairs all covered in stains. Window doesnt shut properly so you can hear the road all night. Bathroom seals have all gone Overall room was really poor! Lobby area is the only nice bit of the hotel
Stayed 1 night in Dec 2023
Response from Karen, Guest Service Manager on Dec 5, 2023
Dear Stephen, Thank you very much for your feedback.We're delighted to hear that you found our service to be excellent, a testament to our dedicated staff's commitment to guest satisfaction. Our lobby area is indeed a highlight, and we're glad you enjoyed the ambiance. Please be assured, we take all feedback seriously and we have noted your comments regarding room 415. Our rooms typically feature double-glazing and carpeting for comfort and noise reduction, and we're concerned to hear about your experience with the window and cleanliness. We will investigate these points thoroughly to ensure our high standards are maintained throughout.It would be a pleasure to see you again on a future occasion. Kind regards,Karen, Guest Service Manager

4/10 Poor

Faysz

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Karen, Guest Service Manager on Dec 2, 2023
Dear Guest,Thank you for this review about your recent stay.We are sorry that your stay with us did not match your expectations. The comfort and satisfaction of our guests are of the utmost importance to us and we are sorry that you did not make us aware of any of your concerns during your stay, as we would have tried to find you a satisfactory and prompt solution.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Karen, Guest Service Manager

6/10 Okay

M

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Paying £190 on a Saturday for a £45 room was bad enough but finding the nets and curtains hanging off the ceiling and unable to close, plus a thumb tack on the floor made the bill harder to swallow. We were directed to a £16 hotel car park when there was free parking outside also wasn't ideal. Sheets were clean though and the shower worked so not all bad!
Stayed 1 night in Nov 2023
Response from Karen, Guest Service Manager on Nov 30, 2023
Dear Guest, Thank you for leaving a review of your recent experience.We're glad to hear that you found our sheets to be clean and the shower to your satisfaction. It's always encouraging to know that our efforts to provide comfortable amenities are appreciated. We're very sorry to hear about the issues you encountered with the curtains and the parking. Please be assured that we endeavor to maintain all room fixtures in perfect condition and offer clear parking guidance to ensure convenience for our guests. Regarding the thumb tack found, we are investigating this as it is certainly not up to our strict housekeeping standards. We are pleased you noted our helpful service and hope that our staff made your stay more enjoyable.We look forward to welcoming you back on a future occasion. Best regards,Karen, Guest Service Manager

6/10 Okay

Karen

Business traveller
Liked: Staff & service
Basic room
Lovely hotel foyer .. nice vibe. Rooms very basic ! Carpet like an office carpet , stained. Bed not comfortable. Tiny en-suite Wouldn’t want to stay more than one night. Parking under the hotel is good. Breakfast was ok
Stayed 1 night in Nov 2023
Response from Karen, Guest Service Manager on Nov 19, 2023
Dear Karen,Thank you for taking the time to provide us with your feedback.We're delighted to hear that you enjoyed the ambiance of our hotel foyer and appreciated the vibe it offers. It's wonderful to know that the convenience of our parking facilities met your expectations as well. Please be assured, we take all feedback seriously and your comments regarding the room comfort and decor have been noted. We strive to provide a relaxing environment and we regret to hear that the bed did not meet your comfort standards. We understand the importance of a good night's sleep and would like to inform you that we offer rooms with larger-than-life beds and premium rain shower heads to enhance the comfort of our guests. For a future stay, you might consider our Penta Plus Rooms, which are located on the highest floor and offer additional amenities such as robes and slippers for extra comfort. We're also glad to hear that you found our breakfast to be satisfactory, and we hope it provided a good start to your day. Your experience is important to us, and we are committed to making continuous improvements to ensure our guests have a pleasant stay.We would be delighted to welcome you back on another occasion.Best wishes,Karen, Guest Service Manager

10/10 Excellent

MR BONGOS

Stayed 1 night in Oct 2023
Response from Karen, Guest Service Manager on Nov 19, 2023
Dear Guest,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We will be happy to welcome you back in the future. Best wishes,Karen, Guest Service Manager

6/10 Okay

Karina

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good hotel. Needs refurbishment
The hotel is OK and well located, 10 minutes walking from the train station and the city centre
Stayed 2 nights in Nov 2023
Response from Karen, Guest Service Manager on Nov 19, 2023
Dear Karina,We appreciate that you took the time to share your experience with us.We're delighted to hear that our convenient location was a highlight for you, providing easy access to the train station and city center just a short walk away. We understand the importance of a well-maintained environment and will take your comments on board as we plan for future refurbishments. We apologize for any inconvenience this may have caused during your stay.All of the team hope that we may be able to see you again in the future. Kindest regards,Karen, Guest Service Manager

6/10 Okay

Lesley

Travelled with group
Liked: Staff & service
Passenger concert
When we got there, reception couldnt find my booking, so took a while to get us checked in. They did give us a compliment glass of wine. Only 1 set of robes and slippers in room but again they sorted this straight away. TV didnt work, but as we were only in for 1 night we reported it on checkout. Drinks and food expensive, so take youre own wine as theirs is £30 a bottle for house white. The staff were exceptional and i couldn't fault them.
Stayed 1 night in Nov 2023
Response from Karen, Guest Service Manager on Nov 12, 2023
Dear Lesley, Thanks very much for your feedback.We are glad to hear that our staff were exceptional and attentive to your needs, providing you with robes and slippers when requested. We appreciate your understanding regarding the initial confusion with your booking and are happy that you enjoyed the complimentary glass of wine.We apologize for the inconvenience you faced with the TV not working during your stay. Please be assured that your feedback will be taken on board and investigated. We understand that the food and drinks prices may seem high, but we strive to offer a high-quality selection in our Pentalounge. We hope that the positive aspects of your stay, such as our dedicated staff and comfortable rooms, outweighed any negative experiences.We'd love to have the opportunity to welcome you again. All the best,Karen, Guest Service Manager

10/10 Excellent

Yoanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and amazing staff! Everyone was so lovely and welcoming. They kept my bag and let me stay in the lobby in the afternoon while waiting for my train. I highly recommend.
Response from Karen, Guest Service Manager on Nov 7, 2023
Dear Yoanna, Thank you very much for your kind review.We are thrilled to hear that you found our location to be very central and convenient for your stay. Our team takes great pride in providing exceptional service, and we are delighted that you felt welcomed and well taken care of during your visit. It's great to know that our staff was able to assist you with storing your luggage and providing a comfortable space for you to wait for your train.We look forward to welcoming you back on a future occasion.Best regards,Karen, Guest Service Manager

6/10 Okay

James

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Karen, Guest Service Manager on Nov 7, 2023
Dear James, Thank you for taking the time to share your review.We truly value all feedback and are sorry that you were not entirely satisfied with your recent experience. Clearly, we were not performing to our usual standards during your stay; rest assured, this critical feedback will be addressed with the relevant manager.We hope to welcome you back. Best wishes,Karen, Guest Service Manager

10/10 Excellent

Chantelle

Stayed 1 night in Oct 2023
Response from Karen, Guest Service Manager on Oct 31, 2023
Dear Chantelle,It was a pleasure to receive this great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future visit.Kind regards,Karen, Guest Service Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Karen, Guest Service Manager on Oct 30, 2023
Dear Guest, Thank you very much for your kind review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.The entire team hopes to welcome you back again.Best regards,Karen, Guest Service Manager

10/10 Excellent

Charlotte

Stayed 1 night in Oct 2023
Response from Karen, Guest Service Manager on Oct 30, 2023
Dear Charlotte,Thank you for this kind feedback concerning your visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on future visits. Kindest regards,Karen, Guest Service Manager

10/10 Excellent

Ruth

Travelled with family
Liked: Amenities
All the staff were very friendly and welcoming. Perfect place to stay, centrally located. Not too big to make it impersonal. Rooms clean and beds very comfortable. Would definitely stay again
Stayed 1 night in Oct 2023
Response from Karen, Guest Service Manager on Oct 30, 2023
Dear Ruth, Thank you very much for your kind review.We are thrilled to hear that our friendly and welcoming staff made your stay enjoyable. It's great to know that you appreciated our central location, clean rooms, and comfortable beds. Your kind words mean a lot to us and we are happy that you would choose to stay with us again.We look forward to the pleasure of welcoming you back. Many thanks again,Karen, Guest Service Manager

8/10 Good

PHIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Karen, Guest Service Manager on Oct 30, 2023
Dear Phil,Thank you for taking the time to share your opinion with us.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.The entire team look forward to welcoming you back for a future visit.Kind regards,Karen, Guest Service Manager

10/10 Excellent

Manjeet S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Karen, Guest Service Manager on Oct 30, 2023
Dear Manjeet,Thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of seeing you again in the future. Kind regards,Karen, Guest Service Manager

8/10 Good

ASHISH

Travelled with group
Liked: Cleanliness, room comfort
Perfect city centre hotel
Brilliant location, staff very helpful
Stayed 1 night in Sep 2023
Response from Karen, Guest Service Manager on Oct 30, 2023
Dear Ashish,Thank you for positively reviewing your visit.We are thrilled to hear that you found our location to be brilliant and our staff to be very helpful. Our hotel is indeed perfectly positioned for easy access to the city centre and its attractions.We appreciate your positive feedback on the room cleanliness and comfort. Our team works hard to maintain high standards of cleanliness and provide a comfortable stay for our guests.We hope to see you again in the future.Kind regards,Karen, Guest Service Manager

10/10 Excellent

C

Stayed 1 night in Oct 2023
Response from Karen, Guest Service Manager on Oct 30, 2023
Dear Guest,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back in the future. Kind regards,Karen, Guest Service Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean, staff where kind and friendly , good location also
Stayed 1 night in Oct 2023
Response from Karen, Guest Service Manager on Oct 24, 2023
Dear Amy,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that you found our hotel to be very clean and appreciated the kind and friendly staff. Our team always strives to provide exceptional service to our guests, and your feedback is truly appreciated.It's great to know that you enjoyed our convenient location, just a short walk from the city center and close to many bars and restaurants. We hope this made your stay in Birmingham even more enjoyable.We look forward to welcoming you back. Kind regards,Karen, Guest Service Manager

8/10 Good

Kristian

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

4/10 Poor

Tarek

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not recommended. Here this hotel is imposed at 4 stars. This is 3 stars very very old hotel which I did over pay for. The gym is so tiny that barely two people could fit. Food was horrible in the restaurant. the carpet in the room was disgusting .. shower drain not working, so swimming in my shower water after 30 seconds. The bed was OK.
Stayed 1 night in Oct 2023
Response from Karen, Guest Service Manager on Oct 16, 2023
Dear Tarek,Thank you for taking the time to share your feedback.We appreciate that you chose to stay with us.However, we are sorry to hear that you found our gym to be too small and the food in our restaurant not to your liking. Our gym is open 24/7 and offers a variety of equipment to accommodate our guests' needs. As for the food, we take pride in offering a diverse menu with various dietary options, and we will certainly take your feedback into consideration for future improvements.We apologize for the inconvenience you experienced with the carpet and shower drain in your room. Our housekeeping team follows stringent cleaning procedures, and we will address these issues to ensure they do not occur again. Please be assured that your feedback will be taken on board.We hope you will consider staying with us again in the future. Best regards,Karen, Guest Service Manager

6/10 Okay

Gar Sin

Business traveller
Liked: Cleanliness
Poor customer service from breakfast staff
Response from Karen, Guest Service Manager on Oct 16, 2023
Dear Gar, Thank you for providing us with feedback about your recent experience.We appreciate that you chose to stay with us.However, we are sorry to learn that you were not satisfied with the customer service from our breakfast team. Please be assured that we take your feedback seriously and will address this issue with our team to ensure we maintain our high standards of service. We understand the importance of a pleasant dining experience and will work to improve in this area. We hope that you enjoyed our diverse breakfast buffet and the variety of options available nonetheless.We hope to have the pleasure of seeing you on a future visit.Best regards,Karen, Guest Service Manager

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and great location
Friendly welcome Friendly lobby area, nice fragrance Great location for theatre Comfortable room Lovely hot shower A few stains on the carpet but overall clean Basic room facilities
Stayed 1 night in Oct 2023
Response from Karen, Guest Service Manager on Oct 16, 2023
Dear Anna, We are grateful for the time you took to review your recent stay.We are delighted to hear that you enjoyed our friendly welcome, comfortable room, and lovely hot shower. It's great to know that our convenient location near the theatre was perfect for your stay.We appreciate your feedback regarding the carpet and room facilities. Please be assured that we will look into this matter and take necessary actions to maintain our high standards of cleanliness. We also encourage our guests to try our Penta Plus Rooms for additional amenities and perks.We hope that you will stay with us again in the future. Best wishes,Karen, Guest Service Manager

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a Gem
Great location and good value. Great bar area. NCPcarpark round the corner and actually ok price for parking.
Stayed 1 night in Sep 2023
Response from Karen, Guest Service Manager on Oct 16, 2023
Dear Charlotte,Thank you for sharing the review of your stay with us.We are thrilled to hear that you found our location convenient and appreciated the value we offer. It's great to know that our bar area made a positive impression on you as well.Regarding the parking, we're glad you found the nearby NCP car park to be reasonably priced and conveniently located. We do have limited on-site parking available, but we're always happy to recommend alternative options for our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Karen, Guest Service Manager

10/10 Excellent

Silong

Stayed 2 nights in Sep 2023
Response from Karen, Guest Service Manager on Oct 16, 2023
Hi there, Thanks for reviewing your visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again. Best wishes,Karen, Guest Service Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Karen, Guest Service Manager on Oct 16, 2023
Dear Ian, Thank you very much for this kind review.We are thrilled to hear that you found our rooms to be clean and comfortable, and that our service met your expectations. Our team always strives to provide a welcoming and enjoyable stay for our guests.We hope to see you again in the future.Kind regards,Karen, Guest Service Manager

2/10 Terrible

Victoria

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t recommend
The pictures online show a clean Moxy style hotel. Online they claim to be “over the top” with cleaning… reality was blood stained carpet, dirty tables and a bed that looked like it was slept in
Stayed 1 night in Sep 2023
Response from Karen, Guest Service Manager on Oct 16, 2023
Dear Victoria,Thank you for taking the time to share your feedback,We appreciate that you chose to stay with us. However, we are deeply concerned about the cleanliness issues you mentioned. Please be assured that we take cleanliness very seriously and have stringent cleaning procedures in place to ensure our guests have a comfortable stay.We apologize for the inconvenience you experienced during your stay and would like to assure you that this is not the standard we aim for. Your feedback will be taken on board and investigated to ensure that such incidents do not occur in the future.We look forward to welcoming you back. Best wishes,Karen, Guest Service Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely reception when i arrived from staff. Bedroom was ok. Breakfast staff however, feel dont live the same ethos, no real warm smile, not very available to answer issues.maybe short staffed?
Stayed 1 night in Sep 2023

8/10 Good

Helana'ati

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place and serenity was nice.
Stayed 2 nights in Sep 2023

6/10 Okay

Ewan

Liked: Staff & service
Stayed 2 nights in Sep 2023

2/10 Terrible

Lindsey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy theses are not sound proof rooms as stated the lifts dont work either ......
Stayed 1 night in Sep 2023

8/10 Good

Vincenza

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Riana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff clean room , clean bedding , One problem with the room but the staff helped straight away and were so kind . Lovely hotel and atmosphere
Stayed 1 night in Sep 2023