Bar (on property)

Reviews of Hyatt Regency Birmingham-The Wynfrey Hotel

4 out of 5
Hyatt Regency Birmingham-The Wynfrey Hotel
1000 Riverchase Galleria, Hoover, Birmingham, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 621 out of 1002 reviews" "
Rating 8 - Good. 195 out of 1002 reviews" "
Rating 6 - Okay. 89 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 54 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cathrine

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay here was perfect! The staff were super helpful and courteous, our room was very clean, breakfast wasn’t the greatest (it only costs $1/day so we weren’t expecting it to be), but everything else was 10/10 excellent! We will definitely stay here again and would recommend it to others!
Stayed 3 nights in Apr 2024

6/10 Okay

John

Travelled with partner
Liked: Staff & service
Location to I65
Stayed 1 night in Apr 2024

8/10 Good

Bonita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint…the beds were uncomfortable. The linens were fine, but the mattresses need replacing. Hard spots, spongy spots…just not a luxurious or comfortable bed which made good rest impossible.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for your review. It's wonderful to know you had an enjoyable overall experience; however, we regret your disappointment with our beds. Guest comfort is of the utmost importance to us, so we'll be sure to share your feedback internally to ensure any opportunity for improvement is seized. We hope you will keep us in mind for the future, as we would love for you to come back and spend some more time with us.Cheers,The Wynfrey Management Team

10/10 Excellent

SONYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Deina

Travelled with family
Not very well maintained
Stayed 2 nights in Apr 2024

10/10 Excellent

Tasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff was nice. Would stay here again!
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I have as a negative comment is that our shower did not drain properly and we were standing in water
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Deborah,We at Hyatt Regency Birmingham - The Wynfrey Hotel appreciate your review. We apologize for the slow drain in your shower and will look into this to ensure this matter is resolved promptly. Nevertheless, we are pleased that you enjoyed your stay and would love to host you again in the future. Cheers,The Wynfrey Management Team

10/10 Excellent

Brandan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and in a great location.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Brandan,Thank you for your recent stay with us at Hyatt Regency Birmingham - The Wynfrey Hotel. We are pleased to hear we met your expectations and look forward to hosting you again for another great experience. Cheers,The Wynfrey Management Team

6/10 Okay

Lisa

Liked: Staff & service
Nice hotel but was met with a strong smell of pot smoke when waiting for the elevator from the parking garage. Every staff member that I encountered was super friendly and helpful. The room was average and noisy traffic could be heard throughout the night (sounded like I was right next to the Daytona speedway).
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Lisa,Thank you for taking the time to leave a review. While we're pleased you enjoyed the warm hospitality from our team, we apologize for any inconvenience you experienced and will use your feedback to help us improve the comfort of future guests. We hope you'll consider coming back to us again soon for a more pleasant stay.Cheers,The Wynfrey Management Team

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything at this property was great will definitely book again.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Dennis,Thank you so much for taking the time to share your thoughts on your recent visit! We are delighted you thoroughly enjoyed your experience, and we look forward to your return! Cheers,The Wynfrey Management Team

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the valet parking and in suite breakfast
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Tina,Thank you for sharing your experience at Hyatt Regency Birmingham - The Wynfrey Hotel! We're delighted you enjoyed our valet parking and in-suite breakfast services. Your satisfaction is our priority, and we're thrilled to have contributed to your comfort during your stay. We look forward to welcoming you back for another memorable visit.Cheers,The Wynfrey Management Team

10/10 Excellent

Julie, Ellicott City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a good area for my trip. Checkin was easy. Room was ok, although the shower door didn’t stay closed, and it only opens right next to the commode, and there’s not much room so it’s awkward getting in and out.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Julie,Thank you so much for the five-star review. We're glad you enjoyed our convenient location and the warm, efficient service delivered by our team. We appreciate your feedback, which will help us improve the experience of future guests, and hope you'll join us again soon.Cheers,The Wynfrey Management Team

10/10 Excellent

Jataria S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel! Great location with shopping and dining options close by, safe area, and easy parking. Only negative feedback is that the bathroom had some hair on the ground and the typical, awful pillows that immediately deflate.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Justin,Thank you for your review and recommendation. We're thrilled you enjoyed your stay, including our prime location and parking. We also apologize for the slight lapse in cleanliness, and we appreciate your feedback about this and the pillows so we can speak with the appropriate team members and ensure improvements are made in time for your next visit. We look forward to seeing you again soon!Cheers,The Wynfrey Management Team

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facilities.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 6, 2024
Dear David,It was a pleasure hosting you at Hyatt Regency Birmingham - The Wynfrey Hotel! We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.Cheers,The Wynfrey Management Team

8/10 Good

Gwen

Travelled with family
Dated facility. Service was ok.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Gwen,Thank you for sharing your feedback with us. We understand that the ambiance and condition of our property play a significant role in your overall experience. Your feedback will be shared with our team to ensure that we continue to strive for excellence. We value your input and hope to have the opportunity to welcome you back. Thank you for staying with us at Hyatt Regency Birmingham - The Wynfrey Hotel.Cheers,The Wynfrey Management Team

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from General Manager on Apr 3, 2024
Dear Ahmad,Thank you for choosing Hyatt Regency Birmingham - The Wynfrey Hotel and for sharing your lovely five-star review. We are delighted you enjoyed your stay and look forward to welcoming you back for another memorable visit.Cheers,The Wynfrey Management Team

10/10 Excellent

Doug

Business traveller, Travelled with partner
Overall a nice place. Location felt a little cramp for driving in and out. Entrance and exit to parking was extremely tight to maneuver. Convenient for coming off of interstate and having a large mall attached was wonderful.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Doug,Thank you for choosing Hyatt Regency Birmingham - The Wynfrey Hotel! It's great to hear our convenient location served you well during your stay. We're also mindful of your concerns regarding parking access and the tight maneuvering, and we'll certainly consider that for improvement. Your insights help us enhance the overall guest experience, and we look forward to welcoming you back for another enjoyable visit!Cheers,The Wynfrey Management Team

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, clean rooms and property.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Bill,Thank you for your review and for giving us a perfect rating. We take great pride in providing our guests with exceptional service and impeccable accommodations, so we are pleased that this was reflected in your experience at Hyatt Regency Birmingham - The Wynfrey Hotel. It was a pleasure having you here, and we hope you return soon.Cheers,The Wynfrey Management Team

6/10 Okay

Jeffery, Murfreesboro

Travelled with partner
Dirty room and experience parking
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Jeffery,We're disappointed to hear about the issues you encountered with cleanliness and parking. Rest assured, we'll address these matters promptly with our team to ensure an improved experience for future visits. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.Cheers,The Wynfrey Management Team

10/10 Excellent

keidra

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay, I would stay again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Keidra,It warms our hearts to know that you enjoyed your stay with us overall, and we trust that everything was in order for your visit. Thank you so much for the perfect rating, and we hope to welcome you back to Hyatt Regency Birmingham - The Wynfrey Hotel again soon. Cheers,The Wynfrey Management Team

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mall attachment was a huge plus
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Jason,Our team endeavors to deliver a top-of-the-line experience, and we're delighted that our proximity to the attached mall was something you enjoyed. Our team would love nothing more than to welcome you back to Hyatt Regency Birmingham - The Wynfrey Hotel, so come and see us again!Cheers,The Wynfrey Management Team

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff. On site restaurant w/ great free breakfast buffet. 2 story Galleria attached shopping mall. Lots to do!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Lawrence,Thank you for sharing this lovely review of Hyatt Regency Birmingham - The Wynfrey Hotel. We're pleased you were impressed with our dedicated front desk team and delicious breakfast! Your thoughts are appreciated, and we hope you'll join us again. Cheers,The Wynfrey Management Team

4/10 Poor

Rebecca

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Used water bottles in my room, lotion smeared all over the sink. Valet was slammed and took forever. Otherwise clean, all staff was extremely kind despite being very busy.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Rebecca,We're grateful to have hosted you as our guest. It's great that you noticed our focus on friendly service; however, we're sorry you were disappointed with other aspects of your stay. Our housekeeping appreciates your feedback, and we'll strive to improve the efficiency of our valet service. We're confident we can exceed your expectations, and we hope you'll give us another chance. Cheers,The Wynfrey Management Team

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, property conditions & facilities
Not a bad place to stay the night. Just expected a little more based on the rating.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Jason,Thanks so much for letting us know your thoughts about your recent stay. We'd love to hear more from you about what you feel we can improve upon, as guest satisfaction is of the utmost importance to us. It would be an honor to welcome you back anytime!Cheers,The Wynfrey Management Team

10/10 Excellent

CHASITY

Stayed 1 night in Mar 2024

2/10 Terrible

Lucy, AUSTIN

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled my without any explanation or reason. This is very disappointing and acceptable. I arrived to Alabama after driving 10 hours ready to rest and shower. I had no where to go with my daughter and mother at 1:00 am. We had to stay in our vehicle
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Lucy,While we thank you for taking the time to share your experience, we are incredibly sorry about the situation you encountered with the room being canceled. Please know this situation does not happen often and we will look into ways to avoid it in the future. We certainly hope we get a second chance to show you how wonderful our property really is.Cheers,The Wynfrey Management Team

10/10 Excellent

Diane, Oak Park

Stayed 1 night in Mar 2024

6/10 Okay

starr

Stayed 2 nights in Feb 2024

10/10 Excellent

Amy

Stayed 1 night in Mar 2024

10/10 Excellent

William

Stayed 1 night in Mar 2024

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When I say everything was excellent that is what I mean. I am definitely booking here every time I go to Alabama
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 24, 2024
Thank you so much for choosing to stay with us at Hyatt Regency Birmingham - The Wynfrey Hotel. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome. We hope to see you again soon, as it was a pleasure having you.Cheers,The Wynfrey Management Team

10/10 Excellent

Tracey, Toomsuba

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Thank you for choosing Hyatt Regency Birmingham - The Wynfrey Hotel and for your positive feedback! We're thrilled to hear you had a wonderful stay. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional experience.Cheers,The Wynfrey Management Team

10/10 Excellent

Natapun, Huntsville

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Natapun,Thank you for joining us at Hyatt Regency Birmingham - The Wynfrey Hotel. It sounds like you had an enjoyable stay with us in Birmingham! We appreciate your review. Please come back again!Cheers,The Wynfrey Management Team

10/10 Excellent

Heidi

Travelled with group
Check in was easy. Mall connected to property. Lots of restaurants and places to shop around the mall also. Great location. Great rooms.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Heidi,It was such a pleasure to welcome you to Hyatt Regency Birmingham - The Wynfrey Hotel! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Receiving recognition for our lovely accommodations and efficient team is always appreciated as well! Thank you for your kind review and perfect rating, and we hope you return soon.Cheers,The Wynfrey Management Team

10/10 Excellent

Dekethia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Jesse

Stayed 1 night in Mar 2024

6/10 Okay

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bar but a little expensive. Area was easy on off for interstate
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Lucas,Thank you for your feedback and for choosing to stay with us. We are glad our hotel's convenient location worked well for your travel needs. It was an honor having you as a guest, and we hope you will consider returning to visit us the next time you are in Birmingham.Cheers,The Wynfrey Management Team

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely impressed. Staff was kind, valet was on top of it and most importantly rooms were very clean. Thank you!!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Erica,Thank you so much for choosing to stay with us at Hyatt Regency Birmingham - The Wynfrey Hotel. Our goal is to provide every guest with exceptional service, so we're delighted our friendly team was able to uphold this standard. It's also great to read our pristine accommodations were a highlight of your trip. The pleasure was all ours, and we hope to welcome you back soon.Cheers,The Wynfrey Management Team

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
….
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Brian,Thank you for allowing Hyatt Regency Birmingham - The Wynfrey Hotel to host your recent stay. We appreciate you taking the time to share your positive rating, and we hope to have the pleasure of your company the next time you're in the area.Cheers,The Wynfrey Management Team

10/10 Excellent

KANTRICE

Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Brian,Thank you for your five-star review of Hyatt Regency Birmingham - The Wynfrey Hotel! We hope to welcome you back soon for another great stay.Cheers,The Wynfrey Management Team

8/10 Good

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay the bed a little too hard but overall everything was great
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Nikki,Thank you for taking the time to share your thoughts with our team. We are glad that you found us to be a great place to stay and all went well. Your feedback is important to us, and we will be sure to let our team know how you feel. It was a pleasure to have had you as a guest. Cheers,The Wynfrey Management Team

10/10 Excellent

Sherri

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and area great for shopping and dining
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Sherri,Thank you for your fantastic review! We are glad you enjoyed your time at Hyatt Regency Birmingham-The Wynfrey Hotel and that our ideal location worked well for your travel needs. Again, we appreciate your feedback and look forward to your next visit.Cheers,The Wynfrey Management Team

10/10 Excellent

W.

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet hotel! Extremely fast check in…every interface with staff was great! Will be my place to stay In Birmingham from now on!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
We're delighted you enjoyed an exceptionally fast check-in and a peaceful stay at Hyatt Regency Birmingham - The Wynfrey Hotel. It's fantastic to know that every interaction with our staff was great, and we're honored to be your go-to place in Birmingham from now on. We look forward to welcoming you back for many more enjoyable stays in the future!Cheers,The Wynfrey Management Team

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities
Great service from staff
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Darius,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Thank you for the lovely review! Please come see us again soon at Hyatt Regency Birmingham - The Wynfrey Hotel!Cheers,The Wynfrey Management Team

8/10 Good

Mark

Stayed 2 nights in Feb 2024

10/10 Excellent

Shannon

Stayed 1 night in Feb 2024

10/10 Excellent

LaShundre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 13, 2024
Dear LaShundre,Thank you very much for your kind words! We are delighted to hear that you had a wonderful stay with us, and we hope to have the pleasure of welcoming you back to the Hyatt Regency Birmingham - The Wynfrey Hotel for another enjoyable visit!Cheers,The Wynfrey Management Team

10/10 Excellent

Marian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! Everyone was very friendly every where on the hotel including the restaurant! Food was good, room was clean and the mall next door was a plus! Definitely i will stay here again and recommend to anyone!
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Marian,We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our hospitable team, delicious offerings, and impeccable accommodations helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!Cheers,The Wynfrey Management Team