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Reviews of Holiday Inn Birmingham City Centre, an IHG Hotel

4 out of 5
Holiday Inn Birmingham City Centre, an IHG Hotel
Smallbrook, Queensway, Birmingham, England

Reviews

8.2

Very good

Rating 10 - Excellent. 451 out of 1004 reviews" "
Rating 8 - Good. 292 out of 1004 reviews" "
Rating 6 - Okay. 141 out of 1004 reviews" "
Rating 4 - Poor. 68 out of 1004 reviews" "
Rating 2 - Terrible. 52 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an overnight stay right in. The heart of Birmingham
Stayed 1 night in Apr 2024
Response from Marc Marquez on Apr 17, 2024
Hi Sally,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marc Marquez on Apr 16, 2024
Hi Michael,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations

6/10 Okay

Faith

Liked: Staff & service
i was a bit surprised by my room having dirty surfaces, recent stains on the upholstery, etc.
Stayed 1 night in Mar 2024
Response from Marc Marquez on Apr 17, 2024
Hi Faith,We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet your expectations. We hope for an opportunity to make it up to you.Kind regards,In-house Reservations Department

10/10 Excellent

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely greeting from staff when we arrived and polite when we checked out . Staff at the breakfast service were polite, welcoming and helpful. Buffet breakfast was also delicious with a good choice of foods and drinks. Would stay again .
Stayed 1 night in Mar 2024
Response from Marc Marquez on Apr 17, 2024
Hi Hayley,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

6/10 Okay

Christopher

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Breakfast area too small for hotel. Dinner - took too long and forgot to serve part of order.
Stayed 1 night in Mar 2024
Response from Marc Marquez on Apr 17, 2024
Hi Christopher,We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet your expectations. We hope for an opportunity to make it up to you.Kind regards,In-house Reservations Department

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Marc Marquez on Apr 17, 2024
Hi Ella,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're travelling to our area again soon, don't hesitate to call us.Kind regards,In-house Reservations Department

8/10 Good

Hayley

Stayed 1 night in Feb 2024
Response from Marc Marquez on Apr 17, 2024
Hi Hayley,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're travelling to our area again soon, don't hesitate to call us.Kind regards,In-house Reservations Department

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location Is just perfect being minutes from new street station, shopping, nightlife and road network. Parking near is expensive it’s only negative. From the front desk team to the bar staff and the maids the staff are what make your stay here simple and convenient. The renovated areas of the hotel are suburb and even the older rooms, while dated still have great facilitates. The suites are great value for money.
Response from Husna on Feb 15, 2024
Hi Andrew,Thank you for your review and for choosing our hotel. We do have a concession with the Britannia car park which is a 2 minute walk from the hotel and is 9.50 for 24 hours. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In house reservations department

10/10 Excellent

Loraine

Travelled with partner
Liked: Cleanliness, staff & service
This hotel was very central, however the bed wasn’t as comfortable as a premier inn
Stayed 2 nights in Jan 2024
Response from Husna on Feb 15, 2024
Hi Loraine,Thank you for taking the time to share your recent experience with us, I am very sorry to hear that we did not meet your expectations. Please note that your concerns have passed on to our management team. We hope to see you again soon.Kind regards,In house reservations department.

8/10 Good

Jayne

Travelled with group
Liked: Cleanliness, staff & service
The hotel was well situated for the city centre but unfortunately there was a nightclub outside our windows which was extremely noisy , we moved rooms at 2am but were then in an inferior room with a much smaller bed ( premium king room was booked to give us space for my husbands broken shoulder!) The second room I booked for friends was also supposed to be king size but wasn’t . I also carefully chose the hotel because it said it had onsite parking but it didn’t , which was disappointing as we didn’t want to have to park our car in a public multi-storey overnight. Apart from the above though the hotel had a nice relaxed reception area with wonderful staff and the food was good
Stayed 1 night in Jan 2024
Response from Husna on Feb 15, 2024
Hi Jayne,Thank you very much for taking the time to share your thoughts and comments about your recent stay with us. We are glad you found our location to be convenient. However, we would like to apologise for the inconvenience caused by the level of noise during your visit and for falling short of your standards regarding our rooms. Your feedback is very important to us and has been forwarded to our management team to review. Again, please accept our apologies for the inconvenience and we do hope to have another opportunity to provide you with a much better experience.Kind regards,In house reservations team

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service at the front desk
Stayed 2 nights in Jan 2024
Response from Husna on Feb 15, 2024
Hi Paul,Thank you for your feedback. I am very pleased to hear that our staff made your stay pleasant.Kind regards,In house reservations team

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great service. Comfy bed but rattling windows
Stayed 1 night in Jan 2024
Response from Husna on Feb 15, 2024
Hi,Thank you for your feedback. I am glad to hear that you overall had a good stay. I do apologise for the condition of your room, however we have started the refurbishment of all our guest rooms, so I do hope you will be able to re visit and experience our more modern, up to date rooms. Once again, thank you for providing you with valuable feedback from your stay and we hope to see you again soon.Kind regards,In house reservations team

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Service and breakfast was good. The room was very tiered and dusty.
Stayed 1 night in Jan 2024
Response from Husna on Feb 15, 2024
Hi,Thank you for your positive comments. And I do apologise for the condition of your room, however we have started the refurbishment of all our guest rooms, so I do hope you will be able to re visit and experience our more modern, up to date rooms. Once again, thank you for providing you with valuable feedback from your stay and we hope to see you again soon.Kind regards,In house reservations team.

8/10 Good

Mary Lou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot in Birmingham
The hotel is super conveniently located in Birmingham. Our room was comfortable but a bit run down.
Stayed 2 nights in Jan 2024
Response from Husna on Feb 15, 2024
Good afternoon,Many thanks for your recent stay at Holiday Inn Birmingham City Centre, and for taking the time to review your stay. I was very pleased to see you thoroughly enjoyed your stay at the hotel, and I do apologise for the condition of your room, however have started the refurbishment of all our guest rooms, so I do hope you will be able to re visit and experience our more modern, up to date rooms. Once again, thank you for providing you with valuable feedback from your stay and we hope to see you again soon.Kind regards,In house reservations team.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Husna on Feb 15, 2024
Good afternoon,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In house reservations team.

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, have stayed here a few times now
Stayed 1 night in Dec 2023
Response from Husna on Feb 15, 2024
Good afternoon Sally,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In house reservations team

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn't stay again
The room was completely different to what was shown as advertised, very old and tired looking. I received a letter under the door through the night to wake up to and find that there's no hot water!
Stayed 1 night in Jan 2024
Response from Husna on Feb 15, 2024
Good afternoon,Thanks for taking the time to give your feedback. I am sorry to hear the rooms weren't up to the standard you've come to expect from us. We hope this experience has not marred your opinion of us and we may look forward to welcoming you back in the near future as we are refurbishing our rooms. Again I do apologise for the inconvenience.Kind regards,In house reservations team.

10/10 Excellent

KA MING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Husna on Feb 15, 2024
Good afternoon,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In house reservations team.

10/10 Excellent

Mr

Stayed 3 nights in Dec 2023
Response from Husna on Feb 15, 2024
Good afternoon,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In house reservations team

8/10 Good

Carl

Travelled with partner
Liked: Cleanliness, staff & service
Stayed here lots of times always found it an okay hotel in a very good location. Only problem is that the guests can be a bit inconsiderate sometimes. Example, on several occasions the fire alarm has gone off in the night and it's always been because of guests smoking in the room. Not the hotels fault, but if you need a cigarette in the night go outside
Stayed 2 nights in Dec 2023
Response from Husna on Feb 15, 2024
Good afternoon Carl,We appreciate you taking the time to provide us with such detailed review of your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We hope to see you again.Kind regards,In house reservations team

8/10 Good

Jamie, Wednesbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well the fire alarm went off at 7:00am in the morning. Some people was smoking which made everyone evacuate the building. so was not happy to be woken up at that time on NYE. Which is obviously no fault by the hotel, but overall the hotel was nice and staff was friendly.
Stayed 1 night in Dec 2023
Response from Husna on Feb 15, 2024
Good afternoon Jamie,We appreciate you taking the time to provide us with such detailed review of your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We hope to see you again.Kind regards,In house reservations team

2/10 Terrible

Aliyah

Stayed 2 nights in Dec 2023
Response from Husna on Feb 15, 2024
Good afternoon,I am very disappointed to hear that you found our service to be below your standards. We hope you choose to stay with us again, so we can make it up to you.Kind regards,In house reservations team

6/10 Okay

Verified traveller

No complaint for the price i paid.
Perfect location. Close to train stations, Bull Ring, and other sightseeing places. Friendly staff. Okay breakfast.
Stayed 5 nights in Dec 2023
Response from Husna on Feb 15, 2024
Good afternoon,Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Birmingham City Centre and a very strategic location that brings our guest just steps away from must-see attractions and modern-day conveniences. . We look forward to welcoming you back to the hotel in the near future.Kind regards,In house reservations team

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
From the time we walked in to the time we left ,nothing was too much trouble.The staff very friendly,the hotel was very clean the room exceptionally clean and breakfast was hot and plentiful
Stayed 1 night in Dec 2023
Response from Sue on Jan 30, 2024
Dear P, Wow thank you for your wonderful comments, I have passed your comments on to the hotel management team to pass on to all staff. We look forward to welcoming you back again soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great access to shops and transport.
Stayed 8 nights in Dec 2023
Response from Sue on Jan 30, 2024
Dear Jessica, Thank you for taking the time to provide us with feedback, we are pleased to hear that you found the staff to be friendly and also found the location to be convenient. We hope to be able to welcome you back again soon

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, tidy and comfortable. It’s on the door step of Birmingham’s biggest train station and shopping centre, and within walkable distance to two other stations, bus stops, and dozens of attractions in the city centre. Although it can be noisy outside the hotel, the room was quiet. Staff were kind, polite and helpful, and the breakfast was satisfactory. I have stayed here before, and will stay again.
Response from Marc Marquez on Dec 29, 2023
Hi Samuel,Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! I hope your next visit to Birmingham is just around the corner. Call us if there's anything we can help with.Kind regards,In-house Reservations Department

10/10 Excellent

Anna-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Marc Marquez on Feb 23, 2024
Hi Anna-Marie,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,Reservations Department

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, well staffed, comfy beds
Great location, lots of staff, great breakfast
Stayed 1 night in Dec 2023
Response from Marc Marquez on Dec 29, 2023
Hi James,Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! I hope your next visit to Birmingham is just around the corner. Call us if there's anything we can help with.Kind regards,In-house Reservations Department

10/10 Excellent

Devati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Marc Marquez on Dec 29, 2023
Hi Devati,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

10/10 Excellent

jeannette

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Marc Marquez on Dec 22, 2023
Hi Jeannette,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

4/10 Poor

Leung Po

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room has several issues. Train next to it runs every 10min roughly and there will be wee sound whenever train passes. I heard it since 5am. No power plug near bed for phone charging at night. Good thing about it, excellent staff, breakfast and location, also the hot shower.
Stayed 2 nights in Dec 2023
Response from Marc Marquez on Dec 29, 2023
Hi Leung.We appreciate you taking the time to provide us with such detailed review of your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We hope to see you again.Kind regards,In-house Reservations Department

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Decent looking hotel and the staff were friendly. Room was spotless but the aircon/heating didn’t work, leaving the room and bathroom freezing. Reported it just after check in. Though as there was a portable heater already in the room I suspect this was a known issue. Asked if a move was possible but was told they were full. Shame really. Especially as the room rate wasn’t cheap.
Stayed 1 night in Dec 2023
Response from Marc Marquez on Dec 22, 2023
Hi John.We appreciate you taking the time to provide us with such detailed review of your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We hope to see you again.Kind regards,In-house Reservations Department

10/10 Excellent

Debra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marc Marquez on Dec 22, 2023
Hi Debra,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

10/10 Excellent

Bethanie

Stayed 1 night in Dec 2023
Response from Husna on Feb 15, 2024
Good afternoon,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In house reservations team

8/10 Good

Katalin

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was spacious, bright, with a very comfortable bed and lovely deep carpets. The bathroom was a bit dated in comparison. Breakfast was excellent, with a good range of hot and cold food. When we arrived on Saturday evening I realised that I left my toothpaste at home. I asked in reception whether they had any. I was told that they would check with housekeeping and call me up in the room. No call came. When I went downstairs to investigate another lady was in reception and she told me that they didn’t keep toothpaste, but there was a shop round the corner where I could buy some. I did go out to buy it. Later in the evening I saw a sign in the bathroom, which basically said that if you forgot some essentials, like your toothbrush or toothpaste, you can get some from reception. 🙂
Stayed 1 night in Dec 2023
Response from Marc Marquez on Dec 12, 2023
Hi Katalin,Thanks for sharing feedback, we're glad to have hosted you. We consistently aim to provide comfortable accommodations and reading through your comments, I regret that some amenities and services we offer fell below your expectations. I will personally investigate what could have happened for you not to be provided with toothpaste, as we provide this as you very well appointed. Please allow me to apologise for this inconvenience on behalf of the hotel. On the plus side, I'm pleased to know that you were able to enjoy our breakfast selection and that you found your assigned room to your liking. Rest assured that your comments will be used by the team to commit extra focus on areas that need immediate action and further improvements. Despite a few setbacks, I hope you find your way back to us should your travels bring your again to the area for a chance to make your stay better than the last.Kind regards,In-hose Reservations Department

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Birmingham City Centre. Room was very clean but carpet threadbare in places. So frustrating that a hairdryer is provided but there is no socket near the mirror so that you can see when blowdrying your hair!
Stayed 1 night in Dec 2023
Response from Marc Marquez on Dec 8, 2023
Hi Amanda,Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! We are very sorry for the carpet condition, we are already working on it. I hope your next visit to Birmingham is just around the corner. Call us if there's anything we can help with.Kind regards,In-house Reservations Department

8/10 Good

Carl

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Marc Marquez on Dec 5, 2023
Hi Carl,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In-house Reservations Department

8/10 Good

Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Nov 2023
Response from Marc Marquez on Dec 1, 2023
Hi Louise,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're travelling to our area again soon, don't hesitate to call us.Kind regards,In-house Reservations Department

10/10 Excellent

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended.... staff are excellent
Stayed 1 night in Nov 2023
Response from Marc Marquez on Nov 29, 2023
Good afternoon,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

10/10 Excellent

mark

Stayed 2 nights in Nov 2023
Response from Marc Marquez on Nov 23, 2023
Hi Mark,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,Inhouse Reservations Department

2/10 Terrible

Henrietta

Travelled with partner
Disliked: Staff & service, property conditions & facilities
No need
Stayed 1 night in Nov 2023
Response from Marc Marquez on Nov 21, 2023
Good afternoon Henrietta,I am very disappointed to hear that you found our service to be below your standards. We hope you choose to stay with us again, so we can make it up to you.Kind regards,In-house Reservations Department

10/10 Excellent

Alan

Stayed 2 nights in Nov 2023
Response from Marc Marquez on Nov 21, 2023
Hi Alan,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

6/10 Okay

Cheong Fai

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
not good, old dated room, dirty
the room is very dated, the carpet is dirty, flies in the room, the desk is like its been in use from 1970s
Stayed 1 night in Nov 2023
Response from Marc Marquez on Nov 21, 2023
Good afternoon Cheong Fai,I am very disappointed to hear that you found our service to be below your standards. We hope you choose to stay with us again, so we can make it up to you.Kind regards,In-house Reservations Department

4/10 Poor

Melvin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room I paid for wasn’t the room I was given. Definitely not value for money and couldn’t sleep due to the noise from cars etc. that being said it was clean to say the very least and upon arrival staff were nice.
Stayed 1 night in Nov 2023
Response from Marc Marquez on Dec 5, 2023
Hi Melvin,We appreciate you taking the time to provide us with a review of your recent stay with us. I am very sorry to hear that several thing throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team and will be dealt with. We hope to see you again soon.Kind regards,In-house Reservations Department

8/10 Good

Andrew

Liked: Staff & service
A very nice place to stay , only problem was that your bar prices were very expensive , well over priced ?
Stayed 2 nights in Nov 2023
Response from GM on Nov 19, 2023
Hi Andrew,Thanks for the review glad to read you found it a nice place to stay.Our bar prices are in line (cheaper) than all of our compset in the city, we did recheck these last month and do so to remain in line, sorry you felt they were over priced.Regards,Heather

10/10 Excellent

Judith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theatre visit
Very clean comfortable room . Service was brilliant
Stayed 5 nights in Nov 2023
Response from Marc Marquez on Nov 15, 2023
Good afternoon Judith,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

8/10 Good

Lily

Travelled with family
Liked: Staff & service, amenities
Very convenient location, close to both trains station and coach station.
Stayed 3 nights in Nov 2023
Response from Marc Marquez on Nov 15, 2023
Good afternoon Lily,Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! I hope your next visit to Birmingham is just around the corner. Call us if there's anything we can help with.Kind regards,In-house Reservations Department

6/10 Okay

Helen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tired Room
Booked an executive room, bed good, pillows very small, bathroom dated but clean with a powerful shower. Only set up for one person even though there were two of us staying. Windows let in a lot of noise and the bathroom fan was on constantly so very noisy. All staff we met were polite and friendly.
Stayed 2 nights in Nov 2023
Response from Marc Marquez on Nov 15, 2023
Good afternoon Helen,Thank you for taking the time to share your comments. It is good to hear that our location was convenient for your needs. However, it is disappointing to know that you did not fully enjoy your stay with us as we fell short in some details, especially with the set up in the room. We appreciate your comments as it is only with feedback like this that we can continually improve our products and services. We also apologise about the fan and outside noise. We hope you will give us another chance to make your stay as delightful as it can be.Kind regards,In-house Reservations Department

8/10 Good

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay near Station and Hippodrome
Great location between New St Station and the Hippodrome. Rooms are decent with comfortable beds and good shower. Good size TV. A little noisy from the street but not enough to disturb sleep. Breakfasts ate excellent
Stayed 1 night in Nov 2023
Response from Marc Marquez on Nov 10, 2023
Good afternoon Colin,Thank you for sharing your experience from your recent stay with us. It is great to know that you were able to appreciate the overall set up of our rooms, our breakfast and the convenience of our location. However, we regret to know that you did not have a completely satisfactory stay due to the noise challenges you had from the outside during that time. Please accept my sincere apologies for the inconvenience this issue may have caused you. Our team always works hard to provide a great experience to all our guests hence your feedback will be of a great help. Again, we appreciate the valuable feedback and we hope to see you again soon.Kind regards,In-house Reservations Department

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Room extremely dated and not what is advertised, room had a horrible musty smell. Only good thing about hotel is lobby area which has Starbucks and hotels location.
Stayed 1 night in Oct 2023
Response from Marc Marquez on Nov 2, 2023
Good afternoon Natalie,Thank you very much for taking the time to share your thoughts and comments about your recent stay with us. We are glad that you found our location to be convenient and that you enjoyed our lobby and bar.However, we would like to apologize for falling below your expectations regarding our rooms and hotel decor. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be forwarded to the appropriate departments for evaluation. We hope to have another opportunity to provide you with a much better experience.Kind regards,In-house Reservations Department