We are very sorry there was any difficulty with your check-in process. Unfortunately, when reservations are not made with us we are not aware of the details prior to guest arrival. We will be sure to check on where the error occurred in us retrieving your reservation details from your booking site. We understand how frustrating this is and apologize for any error on our end and for the lack of information provided as well as the lack of assistance to ease this burden. We would love to help you plan any future visits to make sure they are seamless from start to finish.

Thank you for your feedback. We would greatly appreciate more details to better understand the cause of your dissatisfaction, enabling us to enhance your experience on your next visit, Patricia.

Mark, we are happy to earn your five-star rating. We also appreciate your honest feedback as we want to ensure our guests are fully satisfied with their experiences. We will definitely share your input with our culinary team to see how we can do better in the future. Until next time!

Making sure your experience was seamless and that our service was impeccable was our goal. We are honored to read we succeeded and to receive your perfect rating, Sarah. Hopefully, you will return to Hilton Birmingham at UAB very soon!

We are happy you enjoyed your time at our property and that our incredible team and on-site amenities impressed you. We would love to learn more about how we can earn another star or two when you return in the future. Thank you, Austin!

Kathy, while we’re sorry to learn about your frustration with your third-party booking site, we hope you enjoyed a pleasant stay with us. Your feedback is appreciated, and we look forward to providing a more seamless and satisfying experience for you in the future.

Amjad, we deeply regret your initial impression was marred due to the oversights with your room. Please accept our sincere apologies as we never intend to cause guests any inconvenience but it is clear we missed the mark this time. We will address this immediately with housekeeping so it does not happen again. It is great the team was able to execute a swift room change so the remainder of your stay was enjoyable. We greatly appreciate your honest feedback and hope for a second chance to provide the seamless experience you deserve from start to finish.

Victoria, we regret your stay did not win you over completely. It is our hope that you'll give us another chance to provide you with an improved experience.

We are overjoyed to receive your five-star feedback, Arta! Making sure your accommodations were sparkling clean and comfortable was our pleasure! We hope your travels bring you back to our area soon and that Hilton Birmingham at UAB will be your first choice!

What incredible feedback, Tim! We are thrilled you had a five-star stay here at Hilton Birmingham at UAB. Hopefully, you will be back in the area soon to enjoy us further!

Joel, your experience is surprising and disappointing to us as well. We assure you that these matters will be addressed immediately. While we understand your trip was marred, we hope for a second chance to show you what we are truly capable of. Thank you.

Carol, we're delighted to hear that you found our location convenient and that our shuttle service added to the ease of your stay. We strive to provide a seamless experience for all our guests, especially those visiting the nearby clinics. Your feedback is greatly appreciated, and we look forward to welcoming you back to the Hilton Birmingham at UAB in the future. Thank you for choosing us for your stay!

Thank you for sharing your thoughts, Evanna. It’s great to hear that you enjoyed the view! However, it’s disappointing to learn that our property did not meet your expectations in terms of modernity. We value your feedback as it helps us identify areas for improvement. We are continually working on updates and hope to have another opportunity to impress you with our enhancements in the future.

Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon, Dave.

We regret that your stay was not what you anticipated. We hope for the opportunity to welcome you back to improve your experience.

Thank you for the five-star review, Jennifer! It’s great to know our convenient location and airport shuttle service met your needs. We enjoyed having you here and can’t wait to host you again at the Hilton Birmingham at UAB!

There is nothing better than earning five-stars from a valued guest, Judy! Thank you and we hope to see you again soon.

Thank you for staying with us and rating your stay. We would love a chance to truly win over your heart on a future visit to the area, Dewana.

It's a joy to know our team ensured the warmest welcome for you here at Hilton Birmingham at UAB! We cannot wait to celebrate them for a job well done. All of us hope to impress you again soon, Marie. Hurry back!

We love offering a convenient location for our guests at Hilton Birmingham at UAB and love that this enhanced your trip tremendously, Kenneth! It is also rewarding to know our pristinely comfortable accommodations boasting beautiful city views served you and your family perfectly. We hope you will choose us whenever you are back in town!

Your praise for our property fills us with pride, Lane. Thank you for choosing Hilton Birmingham at UAB. Revisit anytime!

Reading how much our warm hospitality enhanced your expereince made our day! We were happy to have you here, Philip, and enjoyed providing smiling service and pristinely comfortable accommodations. We are honored to be your first choice whenever you are in the area and look forward to many more five-star experiences here at Hilton Birmingham at UAB!

Thank you for taking a moment to leave us with your positive score, Claudette. Hurry back!

We are surprised to read your accommodations were amiss in any regard. Please accept our apologies for the discomfort you endured. We will be addressing this internally so your future visits are improved all around. Thank you.

Roderick, we sincerely apologize that your stay was marred by issues with odor and a leaking sink. These problems certainly don’t reflect the high standards we’ve set for our accommodations, and we can assure you that we will investigate and resolve them promptly with our maintenance team. Thank you for your feedback and kind remarks about breakfast. We hope you will return soon so we can provide you with a much more comfortable and satisfying experience.

Continuously welcoming you and providing impeccable hospitality is always a pleasure! Thank you for your excellent review, Harriet! Until next time!

Thank you kindly for your great score and review, James. We hope to host you again soon here at Hilton Birmingham at UAB!

Kathy, it is disheartening to learn about your arrival and we apologize that this marred your overall experience. We will work with our team to ensure this oversight does not happen again. Please allow us a second chance to provide you with the seamless stay you deserve.

Lori, your kind regard for our team is heartwarming. We value their dedication and love that it stood out and impressed you. However, we apologize if anything was amiss and will discuss your helpful insights with our Management Team. We are eager to win you over entirely and hope for a second chance to do so in the future.

What a treat to hear we won you over completely and secured your return in the future. This is certainly the highest compliment. Thank you, Angelo, from all of us at Hilton Birmingham at UAB. See you next time!

We're deeply sorry to hear about the issue you encountered with the heater in your room, Lynette. Ensuring the comfort and satisfaction of our guests is essential, and from what you’ve described, it’s clear we fell short in this instance. We will have our team look into this immediately. Please allow us a second chance to host you and provide the quality of stay you expected and deserve.

Your compliments are truly a pleasure to receive, Michael. We enjoyed welcoming you to Hilton Birmingham at UAB and sharing a beautiful stay. We hope to do it again in the near future.

It's exciting to learn that you had a great stay! Please revisit soon, Aaron!

Brian, thank you for your feedback. It's great to hear that you appreciated the location of our property and found it convenient, especially with the ongoing remodeling efforts aimed at enhancing the guest experience. The availability of on-site dining options, coupled with the proximity to excellent downtown restaurants, is indeed a highlight for many of our guests. We're delighted that these aspects contributed positively to your stay. We look forward to welcoming you back to enjoy our property fully once the remodeling is complete, and we hope you'll continue to enjoy the convenience and charm our location offers here at Hilton Birmingham at UAB!

Receiving your top score means a lot to us! Thank you, Michael, and we hope to see you again soon.

Thank you for choosing Hilton Birmingham at UAB, Deborah! We are thrilled our accommodations were pristinely perfect. We are working hard to minimize any impact on our guests and apologize if our current renovations caused any disruptions. We hope you can return when they are complete so we can win you over entirely.

Thank you for sharing your experience, Patti. We're sorry to hear that your room was uncomfortably cold upon arrival and that it took some time to warm up. Your feedback about the lighting in the room is also noted, and we will look into improving this aspect. It's pleasing to hear that you found the room sparkling clean and the beds comfortable and that you enjoyed our restaurant and bar, despite the temperature issue there as well. We take the comfort of our guests very seriously and will address these concerns to ensure a more cozy and welcoming environment in the future. We hope to have the opportunity to welcome you back soon!

Thank you, Joseph, for taking the time to share your experience. We are deeply concerned to hear about the cleanliness issues and the challenges you faced with your room amenities. This is certainly not the standard we aim to uphold. Your feedback is invaluable in helping us improve. Additionally, the confusion regarding the charges on your account is troubling, and we apologize for any inconvenience this may have caused. Rest assured, we are looking into these matters with urgency to ensure they are rectified. Our team values your patronage and hopes to have the chance to offer you a stay that truly reflects the quality and service Hilton is known for.

It is disheartening to read about the room conditions you endured as they are not typical nor reflective of the high standards we strive for. We assure you that your feedback is taken seriously and will be addressed immediately with the respective teams. We are confident that if given a second chance we could restore your trust. Thank you.

Victoria, we are proud to provide our guests with a pristinely perfect and secure hospitality experience here at Hilton Birmingham at UAB. Thank you for highlighting these aspects of your stay! We hope you will choose our property again in the future!

Thank you for rating your stay, Joung Hoon! We hope to be your preferred property whenever your travels bring you to the area!

We deeply regret there was any inconvenience caused during your stay, Lisa, particularly with the delay in hot water availability. We're working hard to address this issue and ensure it doesn't happen again. Your feedback is crucial for our improvement efforts. Thank you for sharing your concerns. We hope to have another opportunity to offer you a more comfortable and enjoyable stay.

We deeply regret there was any inconvenience caused during your stay as that is never our intention. We are working hard to prevent such occurrences moving forward and we hope we will have another opportunity to show you the five-star stay you deserve. Thank you.

Thank you for your five-stars, James. We look forward to your return and hope it's soon!

We appreciate your high rating, Andrew. It was a pleasure serving you, and we hope to welcome you back soon!