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Holiday Inn Express Birch Run - Frankenmuth Area, an IHG Hotel – Avis

2.5 out of 5
Holiday Inn Express Birch Run - Frankenmuth Area, an IHG Hotel
12150 Dixie Hwy, Birch Run, MI

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 589 avis sur 1003." "
Note de 8 – Bien, d’après 269 avis sur 1003." "
Note de 6 – Acceptable, d’après 86 avis sur 1003." "
Note de 4 – Médiocre, d’après 30 avis sur 1003." "
Note de 2 – Terrible, d’après 29 avis sur 1003." "

9,0/10

Propreté

9,2/10

Service et personnel

9,0/10

Commodités

8,8/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Caitlin

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Miranda

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Room was in rough condition and dirty but bed was clean and fine. The room also smelled like it was recently smoked in despite being a non-smoking room. It was hot and the AC was not on in the lobby so it was hot and sticky.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Phil

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Average hotel at best … staff was good breakfast was good
Séjour de 1 nuit en mai 2024
Kurt -General Manager a répondu le 24 mai 2024
Hello Phil,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating and comments. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our staff and breakfast were good during your stay. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Excellent

Christopher

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Food is excellent. Clean pool. Working hot tub Nice rooms. Friendly.
Séjour de 1 nuit en mai 2024
Kurt -General Manager a répondu le 17 mai 2024
Hello Christopher,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comments. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our food excellent, our pool clean and enjoyed our friendly staff. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

8/10 – Bien

Laura, Byron

Voyage de couple
Points forts : Service et personnel
The temperature settings kept the room fluctuating between too warm and too cold. No option to simply run the fan to keep the air moving.
Séjour de 1 nuit en mai 2024
Kurt -General manager a répondu le 14 mai 2024
Hello Laura,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. Please be sure to bring any concerns to the attention of front desk at any hotel you may be staying with, we are here to ensure an enjoyable experience during your stay. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Excellent

Joe

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the staff!
Séjour de 1 nuit en mai 2024
Kurt -General Manager a répondu le 12 mai 2024
Hello Joe,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you enjoyed our staff. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Excellent

Jill

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff was very friendly and helpful. The room was quiet, very comfortable and clean. Breakfast was good. This is my second time staying here and both times were a positive experience. I would recommend staying here.
Séjour de 1 nuit en mai 2024
Kurt -General Manager a répondu le 11 mai 2024
Hello Jill,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comments. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you enjoyed our staff and found our hotel quiet , comfortable and clean. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

8/10 – Bien

Michael, Warren

Séjour de 1 nuit en avril 2024
Kurt -Genral Manager a répondu le 14 mai 2024
Hello Michael,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating. We appreciate when our guests take the time to let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Excellent

Claudio

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A very nice place to stay. The breakfast was fantastic. The staff was amazing kind helpful definitely will stay there again.
Séjour de 2 nuits en avril 2024
Kurt -General Manager a répondu le 21 avr. 2024
Hello Claudio,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comments. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you enjoyed your stay with us. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Excellent

Jeri

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean, quiet, nice breakfast buffet.
Séjour de 1 nuit en avril 2024
Kurt -General Manager a répondu le 21 avr. 2024
Hello Jeri,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our hotel clean and quiet and enjoyed our breakfast. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Excellent

Jaqueline

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We love the receptionist ! She was so helpful and sweet.
Séjour de 1 nuit en avril 2024
Kurt -General Manager a répondu le 20 avr. 2024
Hello Jaqueline, Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found Sahara helpful and sweet. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Excellent

Deborah

Séjour de 1 nuit en avril 2024
Kurt -General Manager a répondu le 1 mai 2024
Hello Deborah,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests take the time to let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Excellent

Pauline, Essex

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very pleasant informative staff at check in
Séjour de 1 nuit en avril 2024
Kurt -General Manager a répondu le 11 avr. 2024
Hello Pauline,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our staff informative and pleasant. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Excellent

William

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They had a buffet breakfast with many choices
Séjour de 1 nuit en avril 2024
Kurt -General Mananger a répondu le 11 avr. 2024
Hello William,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you enjoyed our breakfast selection. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Excellent

LaShonda

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Served it’s purpose, comfy beds.
Séjour de 3 nuits en avril 2024
Kurt -General Manager a répondu le 11 avr. 2024
Hello LAShonda,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

6/10 – Acceptable

Christy

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement
Front desk Sierra was great but rooms not ready at 3 as promised due to staffing issues
Séjour de 1 nuit en avril 2024
Kurt -General Manager a répondu le 7 avr. 2024
Hello Christy,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comment. We appreciate when our guests take the time to let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Excellent

Joe

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love
Séjour de 1 nuit en avril 2024
Kurt -General Manager a répondu le 7 avr. 2024
Hello Joe,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests take the time to let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Excellent

Brooke

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
Love the staff! So friendly and lovely!
Séjour de 1 nuit en mars 2024
Kurt -General Manager a répondu le 18 mars 2024
Hello Brooke,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our staff friendly. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

8/10 – Bien

Cliff

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Adjacent to Birch Run Outlet Mall. Very good breakfast.
Séjour de 1 nuit en mars 2024
Kurt -General Manager a répondu le 16 mars 2024
Hello Cliff,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our location convenient and enjoyed our breakfaast. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Excellent

Jessica Kay, Okc

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had a great room and easy access to highway and shopping
Séjour de 3 nuits en mars 2024
Kurt -General Manager a répondu le 12 mars 2024
Hello Jessica Kay,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our location convenient. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Excellent

Sandra

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to birch run
Séjour de 1 nuit en mars 2024
Kurt -General Manager a répondu le 10 mars 2024
Hello Sandra,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests let us know how we are doing. I am pleased to see you found our location convenient. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Excellent

Katelynn

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice breakfast options, easy check in and check out, needed some help in my room and they came immediately. The pool is nice and the jacuzzi is big and relaxing.
Séjour de 1 nuit en février 2024
Kurt -General Manager a répondu le 4 mars 2024
Hello Katelynn,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you enjoyed staying with us. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Excellent

Mohammad

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Kurt -General Manager a répondu le 1 mars 2024
Hello Mohammad,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Excellent

neil

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location to Birch Run and Frankenmuth.
Séjour de 1 nuit en février 2024
Kurt -General Manager a répondu le 25 févr. 2024
Hello neil,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests let us know how we are doing. I am pleased to see you found our location convenient. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

6/10 – Acceptable

Michael

Points forts : État et installations de l’hébergement
It’s nice and I’m a good location
Séjour de 1 nuit en février 2024
Kurt -General Manager a répondu le 20 févr. 2024
Hello Michael,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests let us know how we are doing. I am pleased to see you found our location convenient and our hotel nice. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good Stay
The front staff who checked me in was amazing. The room was nice. But for having 4 guests there was only 3 towels for two nights. The pool area ran out of towels the second night. Very much enjoyed my stay but might want to check the room because I left with red bumps up and down my left arm.
Séjour de 2 nuits en février 2024
Kurt -General Manager a répondu le 20 févr. 2024
Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests let us know how we are doing. I am pleased to see you found our staff amazing and your room nice. Please be sure to bring any concerns to the attention of front desk at any hotel you may be staying with, we are here to ensure an enjoyable experience during your stay. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Excellent

Amanda

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Amazing
This was mine and my spouses first Valentine's together and his first time staying in a hotel. When i got there to check in around 7-730pm the lady working the counter, i think her name was Rachel. Was so friendly and helpful. I am not normally one to speak to people longer then i need to and i stood there speaking with her for a little while. The room was in perfect condition and everything i had expected. My spouse was very impressed as well and stated that he had always wanted to stay at this hotel.
Séjour de 1 nuit en février 2024
Kurt -General Manager a répondu le 20 févr. 2024
Hello Amanda,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 10/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you enjoyed your stay with us and found our staff friendly and personable. I will share your comments with them and commend them on a job well done. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

8/10 – Bien

Mark

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice hotel
Enjoyed it
Séjour de 2 nuits en février 2024
Kurt -General Manager a répondu le 20 févr. 2024
Hello Mark,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 8/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you enjoyed your stay with us. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

2/10 – Terrible

Sara

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Pool area uncontrolled, not watched kids jumping off spa wall that clearly says stay off and foot being thrown from one end to.the spa end
Séjour de 1 nuit en février 2024
Kurt -General Manager a répondu le 11 févr. 2024
Hello Sara,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests take the time to let us know how we are doing. I would like to apologize for the conditions you experienced with our pool area. I also apologize for the inconsiderateness of other guests and their total disregard to proper parenting, respecting others around them and ignoring posted guidelines and rules. I have spoken with our Manager on Duty and informed them to shut down the pool area if these conditions occur in the future. We hope that you will give up the opportunity to have you stay with us in the future to show this experience was an unusual event and will be handled much differently. Thanks again for your comments. Sincerely,Kurtis KendziorskiGeneral Manager

6/10 – Acceptable

Jake

Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté
Séjour de 1 nuit en janvier 2024
Kurt -General Manager a répondu le 30 janv. 2024
Hello Jake,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

8/10 – Bien

Kaitlin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Comfortable stay
The staff were beyond helpful and kind and made our stay as comfortable as possible. Free unlimited, coffee, tea, and hot cocoa, 24/7. Delicious wide variety breakfast included in stay. Big warm, clean pool and hot Jacuzzi. Bed was clean and comfy. Nice big screen TV overall had a great stay would come back again and would recommend great prices for the area.
Séjour de 2 nuits en janvier 2024
Kurt -General Manager a répondu le 22 janv. 2024
Hello Kaitlin,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 8/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you found our staff beyond helpful and had an enjoyable stay with us. I will share your comments with my staff and commend them on a job well done. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Excellent

Tammy

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Kurt -General Manager a répondu le 19 janv. 2024
Hello Tammy,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Excellent

Steve

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Nice trip
Absolutely amazing staff from checkin to checkout, they were great!
Séjour de 1 nuit en janvier 2024
Kurt -General Manager a répondu le 17 janv. 2024
Hello Steve,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 10/10 rating. We appreciate when our guests let us know how we are doing. I am pleased to see you found our staff amazing. I will share your comments with my staff and commend them on a job well done. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

8/10 – Bien

CHRISTINE

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Kurt -General Manger a répondu le 8 janv. 2024
Hello Christine,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

8/10 – Bien

LInda

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Easy to get to from highway. Staff was very organized.
Séjour de 1 nuit en décembre 2023
Kurt -General Manager a répondu le 8 janv. 2024
Hello Linda,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating and comment. We appreciate when our guests let us know how we are doing. I am pleased to see you found our location convenient and our staff well organized. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Excellent

Daniel

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023
Kurt -General Manager a répondu le 8 janv. 2024
Hello Daniel,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Excellent

Sandy

Voyage de couple
Séjour de 1 nuit en décembre 2023
Kurt -General Manager a répondu le 5 janv. 2024
Hello Sandy,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

2/10 – Terrible

Deanna

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en décembre 2023
Kurt -General Manager a répondu le 31 déc. 2023
Dear Deanna,We appreciate when our guests let us know how we are doing. Please be sure to bring any concerns or observations to the attention of front desk at any hotel you may be staying with, we are here to assist with any needs during your stay. Warm regards, Kurt Kendziorski General Manager

10/10 – Excellent

Terry

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel staff were amazing. Family definitely enjoyed the heated pool and hot tub and the breakfast wasn’t too bad. Definitely would stay here again. Have never had a bad night at an IHG brand hotel😊
Séjour de 1 nuit en décembre 2023
Kurt -General Manager a répondu le 30 déc. 2023
Hello Terry,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 10/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you found our staff amazing and your family enjoyed your time with us. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

8/10 – Bien

Francis

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en décembre 2023
Kurt -General Manager a répondu le 29 déc. 2023
Hello Francis,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

2/10 – Terrible

Nikolin

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités
Points faibles : Service et personnel, état et installations de l’hébergement
I had to leave the hotel at midnight with my wife and 2 minor children because the room above us was making so much noise. The guest on the room above us kept walking and or running and the noise was unbearable. I complained to front desk and she said she went outside the door and could not hear anything. However, the other person at the front desk said it could be coming from gym. Horrible customer service!
Séjour de 1 nuit en décembre 2023
Kurt -General Manger a répondu le 29 déc. 2023
Dear Nikolin, Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests let us know how we are doing. We apologize for the inconsiderateness of other guests and their disregard to those wanting a restful stay. It is fortunate that we have many families staying with us during this festive time of year, unfortunately they may become excited with having family gathers. We do our best to monitor and address excessive noise levels, we where unable to determine the location of your concerns. Our fitness center is located above our back office area and beside a stairwell offering a great buffer between it and our guest rooms. We have noted your comments and will share them with our staff to ensure en enjoyable experience for our guests. Thanks again for your comments. Warm regards, Kurt Kendziorski General Manager

10/10 – Excellent

Katrina

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
I love staying at holiday inns. This place was very nice. Pool, hot tub, snacks, rm was great. Breakfast in the morning and more.
Séjour de 1 nuit en décembre 2023
Kurt -General Manager a répondu le 29 déc. 2023
Hello Katrina,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 10/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you enjoyed your stay with us. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Excellent

Shannon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very easy and friendly check-in, and not busy at all for a typically busy check-in/high-traffic time. Would recommend to those staying for business or pleasure in the area.
Séjour de 1 nuit en décembre 2023
Kurt -Geneal Manager a répondu le 27 déc. 2023
Hello Shannon,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you had an enjoyable check in experience. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Excellent

Sharon

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
The location was very convenient to Birch Run Outlet shopping, which is where we visited before going to Frankenmuth.
Séjour de 1 nuit en décembre 2023
Kurt -General Manager a répondu le 27 déc. 2023
Hello Sharon,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests let us know how we are doing. I am pleased to see you found our hotel conveniently located. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel
Nice stay… but not for the price!
Heater made a ton of terrible noise throughout the night. Not terribly clean. Hotel staff was pleasant.
Séjour de 1 nuit en décembre 2023
Kurt -General Manager a répondu le 27 déc. 2023
Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests let us know how we are doing. Please be sure to bring any concerns to the attention of front desk at any hotel you may be staying with, we are here to ensure an enjoyable experience during your stay. Warm regards, Kurt Kendziorski General Manager

8/10 – Bien

Trevor

Séjour de 1 nuit en décembre 2023
Kurt -General Manager a répondu le 27 déc. 2023
Hello Trevor,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Excellent

Carrie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It seemed to be set in an empty parcel of land. Not very welcoming.
Séjour de 2 nuits en décembre 2023
Kurt -General Manager a répondu le 27 déc. 2023
Hello Carrie,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Excellent

Dawn

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Wonderful service, comfortable accommodations, would definitely stay again
Séjour de 4 nuits en décembre 2023
Kurt -General Manager a répondu le 27 déc. 2023
Hello Dawn,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 10/10 rating and comment. We appreciate when our guests let us know how we are doing. I am pleased to see you found our hotel comfortable and our staff wonderful. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

6/10 – Acceptable

Gabrielle

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Kurt -General Manager a répondu le 17 déc. 2023
Hello Gabrielle,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

6/10 – Acceptable

Judith

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Walls seem thin and therefore noise level was high. You hear people running down the hall. I could hear the person taking a shower in the next room. The breakfast area seemed crowded. The staff were very friendly and helpful with any questions we had. They were proactive with giving us info to see the attractions in the area. They provided maps and suggestions.
Séjour de 1 nuit en décembre 2023
Kurt -General Manager a répondu le 17 déc. 2023
Hello Judith,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests let us know how we are doing. I am pleased to see you found our staff friendly and helpful. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager