Title: Grand Lagoi Hotel Bintan - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Lagoi Hotel Bintan Elegant beach hotel and outdoor pool ![Bar (on property)](https://images.trvl-media.com/lodging/11000000/10590000/10586700/10586667/f62000cb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/11000000/10590000/10586700/10586667/43335eb0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/11000000/10590000/10586700/10586667/d58d8268.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/11000000/10590000/10586700/10586667/cf99c873.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Room](https://images.trvl-media.com/lodging/11000000/10590000/10586700/10586667/817f450f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Grand Lagoi Hotel Bintan combines family-friendly amenities with upscale comfort. Visitors can enjoy the outdoor pool, try archery, or explore on bicycles. Adults appreciate the spa services and rooftop terrace, while children have their own entertainment in the arcade/game room. 8.0 Very good ## Popular amenities - Bar - Pool - Gym - Parking included - Laundry - Room service ## Room options ### Check availability for these dates Tonight [Nov. 17 - Nov. 18](https://www.expedia.ca/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=10586667&PinnedHotelID=10586667&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=10586667&PinnedHotelID=10586667&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 18 - Nov. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=10586667&PinnedHotelID=10586667&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=10586667&PinnedHotelID=10586667&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=10586667&PinnedHotelID=10586667&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=10586667&PinnedHotelID=10586667&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=10586667&PinnedHotelID=10586667&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=10586667&PinnedHotelID=10586667&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Deluxe Double or Twin Room](https://images.trvl-media.com/lodging/11000000/10590000/10586700/10586667/530a734e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double or Twin Room ### Highlights Separate sitting area Soundproofed Individually furnished Air conditioning Connecting rooms available Free cribs/infant beds LED TV 2 bedrooms - 398 sq ft - Lake view - Sleeps 3 - 1 Queen Bed OR 1 Twin Bed ![Grand Double or Twin Room](https://images.trvl-media.com/lodging/11000000/10590000/10586700/10586667/363a85af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Double or Twin Room 10.0 Exceptional 1 review ### Highlights Separate sitting area Soundproofed Individually furnished Air conditioning Connecting rooms available Free cribs/infant beds LED TV 2 bedrooms - 506 sq ft - Lake view - Sleeps 3 - 1 Queen Bed OR 1 Twin Bed ![Executive Room](https://images.trvl-media.com/lodging/11000000/10590000/10586700/10586667/817f450f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Individually furnished Air conditioning Connecting rooms available Free cribs/infant beds - 1206 sq ft - Lake view - Sleeps 3 - 1 Queen Bed OR 1 Twin Bed ![Premier Double or Twin Room (Deluxe)](https://images.trvl-media.com/lodging/11000000/10590000/10586700/10586667/8c950085.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Double or Twin Room (Deluxe) ### Highlights Balcony Separate sitting area Soundproofed Individually furnished Air conditioning Connecting rooms available Free cribs/infant beds LED TV - 398 sq ft - Partial lake view - Sleeps 3 - 1 Queen Bed OR 1 Twin Bed ![Family Suite](https://images.trvl-media.com/lodging/11000000/10590000/10586700/10586667/5996938e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Individually furnished Air conditioning Connecting rooms available Free cribs/infant beds - 818 sq ft - 2 bedrooms - Partial lake view - Sleeps 5 - 1 King Bed and 1 Twin Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBintan-Hotels-Grand-Lagoi-Hotel-By-Nirwana-Gardens.h10586667.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBintan-Hotels-Grand-Lagoi-Hotel-By-Nirwana-Gardens.h10586667.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C1.16900%2C104.35599&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=2Ojq6jPJy64kYekGUEl8PHDni0k=) Jalan Gurindam Duabelas, Plot 27-29, Sebong Lagoi, Pulau, Bintan, Bintan Island, 29155 #### What's nearby - Pulau Marawang - 7 min drive - 2.3 km - Lagoi Bay Lake - 9 min drive - 4.1 km - Plaza Lagoi - 12 min drive - 5.6 km - Lagoi Bay Beach - 12 min drive - 5.6 km - Bintan Lagoon Resort Golf Club - 18 min drive - 11.9 km #### Restaurants - ‪Tipi Bar @ Anmon - ‬10 min drive - ‪Marine Cafe - ‬9 min drive - ‪Sugarbeats - ‬8 min drive - ‪Campus Rose - ‬10 min drive - ‪Warung Pak Lagoi - ‬8 min drive ## About this property ### Grand Lagoi Hotel Bintan Luxury family-friendly hotel near Lagoi Bay Beach Located close to Lagoi Bay Lake and Plaza Lagoi, Grand Lagoi Hotel Bintan provides a poolside bar, a grocery/convenience store, and a rooftop terrace. Active travelers can enjoy amenities like cycling and archery at this hotel. Treat yourself to a massage or other spa services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and an arcade/game room. Other perks include: - An outdoor pool and a children's pool, along with sun loungers and pool umbrellas - Free self parking - A free area shuttle, bike rentals, and babysitting (surcharge) - Tour/ticket assistance, outdoor furniture, and a 24-hour front desk Room features All 133 individually furnished rooms boast comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Extra conveniences in all rooms include: - Rollaway/extra beds (surcharge) and free cribs/infant beds - Bathrooms with separate tubs/showers and free toiletries - 40-inch LED TVs with satellite channels - Wardrobes/closets, separate sitting areas, and electric kettles ## Similar properties ![On the beach, white sand](https://images.trvl-media.com/lodging/101000000/100980000/100975900/100975890/d339c156.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points By Sheraton Bintan, Lagoi Bay Bintan - Pool - Breakfast included - Spa - Kids pool 9.0 Wonderful 124 reviews CA $146 CA $177 total includes taxes & fees Nov 18 - Nov 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=100975890&PinnedHotelID=100975890&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1160000/1151900/1151840/2d2151f4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Angsana Bintan Bintan - On private beach - Pool - Spa - Parking included 8.4 Very good 669 reviews CA $120 CA $145 total includes taxes & fees Dec 2 - Dec 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=1151840&PinnedHotelID=1151840&HadPinnedHotel=true®ionId=-1&adults=2) ![Tent, 1 King Bed with Sofa bed, Non Smoking, Pool View (Whirlpool)](https://images.trvl-media.com/lodging/18000000/17370000/17363800/17363755/e66a704d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Natra Bintan, a Tribute Portfolio Resort Bintan - Pool - Breakfast included - Spa - Waterslide 8.8 Excellent 425 reviews CA $165 CA $199 total includes taxes & fees Nov 18 - Nov 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=17363755&PinnedHotelID=17363755&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/19000000/18790000/18781800/18781774/7670f365.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cassia Bintan, part of Banyan Group Bintan - Pool - Kitchen - Parking included - Free WiFi 8.8 Excellent 234 reviews CA $122 CA $147 total includes taxes & fees Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=18781774&PinnedHotelID=18781774&HadPinnedHotel=true®ionId=-1&adults=2) ![5 restaurants, breakfast, lunch, dinner served; seafood](https://images.trvl-media.com/lodging/2000000/1420000/1418300/1418228/61b2b883.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nirwana Resort Hotel Bintan - Pool - Breakfast included - Spa - Kids pool 7.8 Good 960 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=1418228&PinnedHotelID=1418228&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 7:00 AM to 8:00 AM, pool umbrellas](https://images.trvl-media.com/lodging/107000000/106130000/106120100/106120024/7a628cb9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Resort Bintan Lagoi Beach by IHG Bintan - Pool - Breakfast included - Spa - Parking included 9.0 Wonderful 18 reviews CA $209 CA $253 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=106120024&PinnedHotelID=106120024&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/37000000/36070000/36066500/36066447/8203f0f0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The ANMON Resort Bintan- Glamping Bintan - Pool - Spa - Waterslide - Parking included 9.0 Wonderful 169 reviews CA $159 CA $193 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=36066447&PinnedHotelID=36066447&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/1000000/30000/28500/28481/92ea39ee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Banyan Tree Bintan Bintan - On private beach - Pool - Spa - Free WiFi 9.0 Wonderful 463 reviews CA $460 CA $556 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=28481&PinnedHotelID=28481&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/10000000/9630000/9624500/9624413/77d1652e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Banyu Biru Villa Bintan - On private beach - Pool - Breakfast included - Spa 8.6 Excellent 26 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=9624413&PinnedHotelID=9624413&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/107000000/106130000/106120100/106120023/a99a7f07.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Indigo Bintan Lagoi Beach by IHG Bintan - Pool - Breakfast included - Kids pool - Parking included 9.8 Exceptional 54 reviews CA $322 CA $389 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=106120023&PinnedHotelID=106120023&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free offsite parking - Free area shuttle - Free ferry terminal shuttle - Free self parking on site ### Food and drink - 2 restaurants - A bar/lounge - A poolside bar - Snack bar/deli ### Restaurants on site - Bar7 Rooftop Bar & Grill - Grand Cafe ### Things to do - Arcade/game room - Archery - Bicycle rentals - Billiards/pool table - Children's club - Children's pool - Gym - Karaoke - Outdoor pool - Outdoor pool (guest access) ### Family friendly - Arcade/game room - Babysitting (surcharge) - Children's club (surcharge) - Children's pool - Free area shuttle - Grocery/convenience store - In-room crib - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Grocery/convenience store - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 3 meeting rooms ### Outdoors - Garden - On a lake - Outdoor furniture - Picnic area - Pool loungers - Pool umbrellas - Rooftop terrace ### Spa - Massage - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Doorbell and phone notification - Elevator (35 inch wide door) - Visual doorbell notification - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to elevator - Wheelchair-accessible restaurant - Wheelchair-width doorways ### More - 1 building - 7 floors - Built in 2015 - Reception hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Free crib - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Separate bathtub and shower - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 40-inch LED TV with satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water ### More - Access via exterior corridors - Air conditioning - Connecting rooms available - Desk chair - Individual furnishings - Laptop workspace - Laptop-compatible safe - Phone - Separate sitting area - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:00 PM Minimum check-in age: 17 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the ferry terminal; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Guests arriving via Bandar Bintan Telani (BBT) ferry receive return transfer shuttle service at scheduled times. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for IDR 650000 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Rollaway bed fee: IDR 650000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Guests have access to the pool and beach facilities at a nearby partner property. Shuttle service is provided. Property Registration Number 9120208501841 ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Swiss-Belhotel Lagoi Bay Bintan Hotel Swiss-Belhotel Lagoi Bay Bintan Grand Lagoi Hotel Nirwana Gardens Bintan Village Resort Grand Grand Lagoi Hotel Nirwana Gardens Grand Lagoi Nirwana Gardens Bintan Grand Lagoi Nirwana Gardens Grand Lagoi Village Village Resort Grand Lagoi Grand Lagoi Hotel By Willson Grand Lagoi Hotel Bintan Hotel Grand Lagoi Hotel Bintan Bintan Grand Lagoi Hotel by Nirwana Gardens Grand Lagoi Hotel Bintan Hotel Bintan ## Frequently asked questions ### Does Grand Lagoi Hotel Bintan have a pool? > Yes, this property has an outdoor pool and a children's pool. ### Is Grand Lagoi Hotel Bintan pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Self parking is free at this property; nearby parking is also free. ### What time is check-in at Grand Lagoi Hotel Bintan? > Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available. ### What time is check-out at Grand Lagoi Hotel Bintan? > Check-out is at noon. ### Where is Grand Lagoi Hotel Bintan located? > This family-friendly Bintan hotel is located by the ocean, within 3 mi (5 km) of Lagoi Bay Lake, Plaza Lagoi and Lagoi Bay Beach. Ria Bintan Golf Club and Chinese Temple are also within 20 mi (32 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Grand Lagoi Hotel Bintan Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 45 8 - Good 85 6 - Okay 30 4 - Poor 7 2 - Terrible 3 ### 8.6/10 Cleanliness ### 8.8/10 Staff & service ### 7.4/10 Amenities ### 8.2/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 10/10 Excellent #### Bharat Jun 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Cycling trip Second stay for cycling, Afriadi organising the logistics along with Ade are good team and solution providers at the lobby. The breakfast open at 4 am was appreciated and the breakfast team was very friendly. ##### Bharat Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Yu Hsuan Dec 11, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and convenient ##### Yu Hsuan ### 10/10 Excellent #### Bharat Feb 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff at the ferry terminal pick up and concierge are very helpful. I don’t remember all the names but Ode helped us with the bags while we cycled to the hotel. Food wise Indonesian food is great and breakfast choices are many. View from the pool is amazing. ![](https://a.travel-assets.com/ugc/hotel-reviews/A4E02693E0B8D8DE51C75B7955DF7019AC288D6A1738450959831.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Bharat Stayed 2 nights in Jan 2025 ### 6/10 Okay #### Samarth Jan 27, 2023 Liked: Cleanliness The property was clean and huge located in an isolated place far away from all the happening places The internet was disruptive though food was not that great ##### Samarth Stayed 1 night in Jan 2023 ### 6/10 Okay #### Bharat Jul 7, 2023 Liked: Cleanliness Disliked: Property conditions & facilities The stay was ok, too noise many a times. Breakfast options are limited. Not much options of dining nearby. ##### Bharat Stayed 1 night in Jul 2023 ### 4/10 Poor #### Tracey Feb 7, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities The staff are nice and friendly… however hot water not working first night, then next consecutive 3 nights Air Conditioning stopped working. Overcharged initially when checked in. Booked for family of 4, to be told at check in no bed for 4th person - additional charge required however they had breakfast included….. ##### Tracey Stayed 4 nights in Jan 2025 ### 8/10 Good #### Ai Feng Jan 25, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice break at Bintan Big Room size and comfortable bed. Breakfast provided. Air Con is very cold. After adjusting fan speed and increasing the temperature did not help. Stayed for a night so did not raise it to management for assistance Prefer to have soft fabric bedroom slipper instead of hard rubber ones. ##### Ai Feng Stayed 1 night in Jan 2023 ### 6/10 Okay #### SSI Jan 2, 2023 Liked: Cleanliness, staff & service Water Heater issues on arrival, room request asking for a queen bed but given 2 single beds. ##### SSI Stayed 2 nights in Dec 2022 ### 8/10 Good #### Eric Jan 29, 2023 Liked: Staff & service The roof top restaurant was closed for event for the 2 days of my stay , rather disppointed ! The housekeeper did not sweep the floor after make up room , can see dirt all around . Never provide a connecting room for us say is fully book but during the 2 days I hardly see more than 10 paxs . ##### Eric Stayed 2 nights in Jan 2023 ### 6/10 Okay #### Sirsendu Apr 10, 2023 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Ordinary stay for a 4-star hotel The hotel looked novice in their approach specially for booking. After booking with the credit card details, they kept on asking me for the card to charge me. This was ridiculous. Second, wi-fi signal was pathetic and moreover they limited it to only 2 device per room. People travelling with kids need to take note of this, whether you want or sacrifice the wi-fi for the kids. Third, breakfast buffet was very minimal and difficult to make choices out of the limited options. ##### Sirsendu Stayed 2 nights in Apr 2023 ### 8/10 Good #### Marliny Feb 15, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nil ##### Marliny Stayed 2 nights in Feb 2024 ### 6/10 Okay #### Kanika May 8, 2022 Liked: Cleanliness, staff & service There is no spa at the hotel. Incorrect information given on Expedia. Also food choices are very limited at the restaurant. ##### Kanika Stayed 2 nights in May 2022 ### 8/10 Good #### ABHalim Dec 19, 2019 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities We had a good rooms with negligible faults. Might consider to return if coming to Bintan ##### ABHalim Stayed 2 nights in Dec 2019 ### 8/10 Good #### Verified traveller Dec 16, 2019 Liked: Cleanliness, staff & service The fitness studio was small and the machines are not very stable. Otherwise, the entertainment room was a nice place to enjoy your spare time in. The hotel room was cozy and I really love it! ##### Verified traveller Stayed 2 nights in Dec 2019 ### 8/10 Good #### Verified traveller Oct 1, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good stay with few glutches We booked a twin room with extra bedding. Oberall the stay was good. The room and linen were clean. Few issues we faced: 1. Not many things to do around the hotel 2. Breakfast options were not too great 3. There is a free shuttle to Nirvana resort which we took but the return shuttle the staff never came and eventually we were stranded at the resort. Thankfully Nirvana resort's staff dropped us back for free ( This was the biggest let down in the overall stay). ##### Verified traveller Stayed 2 nights in Sep 2019 ### 6/10 Okay #### Alvin, Singapore Jun 11, 2019 Liked: Cleanliness, staff & service #### Disappointing. Booked a smoking room on hotels.com only to check in with hotel saying all rooms are non smoking. Balcony wasn't furnished and not ideal for smoking too when it is pouring. Free wifi is horrid. Best joke, bottle openers are not available and must call housekeeping whenever you needed a bottle opened. Last time here. ##### Alvin Stayed 4 nights in Jun 2019 ### 8/10 Good #### Verified traveller May 28, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and new. However, the surrounding is very undeveloped and secluded. ##### Verified traveller Stayed 4 nights in May 2019 ### 8/10 Good #### Verified traveller May 26, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities location good, options close for food and beverage ##### Verified traveller Stayed 1 night in May 2019 ### 8/10 Good #### J. Mar 12, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Spend more days so that you may able to explore there sister hotel. Spa is good and everywhere and there is free 2 way trip, better enjoy it on daytime. ##### J. Stayed 1 night in Mar 2019 ### 10/10 Excellent #### Lilian Jan 30, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice and relatively new hotel with grand lobby, comfortable room also if you intend to just chill in room. Hotel itself did not have much facilities. It was a short walk to the beach; and not much arnd also. Plaza Lagoi beside has only a few eateries and a couple shops. We requested for massage which was a 10min drive out offsite. Not a resort feeling unlike others in Bintan. Overall the whole experience at hotel itself was great, staff were very friendly and helpful and contacted us for transport arrangement before the trip! ##### Lilian Stayed 2 nights in Jan 2019 ### 10/10 Excellent #### ABHIJIT Dec 23, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel with good staff. Very good rooms with balcony. Breakfast was good. Shuttle bus to Nirvana gardens resort and you can avail all facilities of Nirwana group. Lake and beach nearby. Would stay again. ##### ABHIJIT Stayed 2 nights in Dec 2018 ### 10/10 Excellent #### Oscar Dec 13, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Trevligt hotell Ett mysigt och lugnt hotell med väldigt trevlig personal ##### Oscar Stayed 2 nights in Dec 2018 ### 10/10 Excellent #### Monica, Singapore Oct 1, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel within 5 minutes walk to beach My friend and I enjoyed our stay at Grand Lagoi. Surrounding environment very relaxing and staff so polite. Walking to the beach was about less than 5 minutes and the sand is so fine and clean. Sea was lovely clear water and calm. . ##### Monica Stayed 2 nights in Sep 2018 ### 4/10 Poor #### jeffrey Jun 26, 2018 Liked: Staff & service, property conditions & facilities, room comfort #### Not your kind of staycation. Nothing much to do. Everything there is mostly overpriced. Breakfast buffet choices are limited and their lagoi plaza are mostly empty. Paid for the beach view I guess. Wouldn't wanna go there again. ##### jeffrey Stayed 2 nights in Jun 2018 ### 6/10 Okay #### TANG Jun 25, 2018 #### Its a decent hotel, but nothing amazing. Will not The good thing about the hotel is the shuttle service from the ferry and being near the lake and beach. The infinity pool is nice, but is quite small, and will not be comfortable accommodating more than 15 ppl. The hotel overcharges for the mangrove tour as well. Toilet bowl was making leaking noises through the night. And one of our showerheads didnt work too. The garden view is just some brown grass. The breakfast is crazy expensive for 1 additional person!! 300,000 rupiah thats 30sgd. It is definitely not worth it. ##### TANG Stayed 2 nights in Jun 2018 ## Expedia's Latest Trends ### Hotels > [The Lombardy Hotel](https://www.expedia.ca/New-York-Hotels-The-Lombardy-Hotel.h6946.Hotel-Information) > > [Hotels in Québec City](https://www.expedia.ca/Quebec-City-Hotels.d180017.Travel-Guide-Hotels) > > [voco The Franklin New York by IHG](https://www.expedia.ca/New-York-Hotels-Voco-The-Franklin-New-York.h25664.Hotel-Information) > > [SpringHill Suites by Marriott Orlando Theme Parks/Lake Buena Vista](https://www.expedia.ca/Orlando-Hotels-SpringHill-Suites-By-Marriott-Orlando-Theme-ParksLake-Buena-Vista.h23412221.Hotel-Information) > > [Hotels in Whitewood](https://www.expedia.ca/Whitewood-Hotels.d3000008888.Travel-Guide-Hotels) > > [Hotels in Halifax](https://www.expedia.ca/Halifax-Hotels.d602873.Travel-Guide-Hotels) > > [Hotels in Downtown Calgary](https://www.expedia.ca/Downtown-Calgary-Calgary-Hotels.0-n6057872-0.Travel-Guide-Filter-Hotels) > > [Kaimana Beach Hotel](https://www.expedia.ca/Honolulu-Hotels-Kaimana-Beach-Hotel.h59957607.Hotel-Information) > > [Hotels with Free Airport Shuttle in Toronto](https://www.expedia.ca/Toronto-Hotels-Hotels-With-Free-Airport-Shuttle.0-0-d178314-tHotelswithFreeAirportShuttle.Travel-Guide-Filter-Hotels) > > [Ski & Sauna Getaway | Cozy Off-Grid Cabin Near Larch Hills](https://www.expedia.ca/Mara-Hotels-Ski-Sauna-Getaway-Cozy-Off-Grid-Cabin-Near-Larch-Hills.h35078373.Hotel-Information) > > [Chouchou Hôtel](https://www.expedia.ca/Paris-Hotels-Chouchou-Hotel.h1249.Hotel-Information) ### Flights > [Flights from Toronto (YYZ) to St. Thomas (STT)](https://www.expedia.ca/lp/flights/yyz/stt/toronto-to-st-thomas) > > [Flights from Atlanta (ATL) to Hamilton (YHM)](https://www.expedia.ca/lp/flights/atl/yhm/atlanta-to-hamilton) > > [Flights from London (LHR) to Beirut (BEY)](https://www.expedia.ca/lp/flights/lhr/bey/london-to-beirut) > > [Flights from Niagara Falls (IAG) to Atlantic City (ACY)](https://www.expedia.ca/lp/flights/iag/acy/niagara-falls-to-atlantic-city) > > [Flights from Delhi (DEL) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/del/yyz/delhi-to-toronto) > > [Flights from Pittsburgh Intl. to NYC-All Airports](https://www.expedia.ca/lp/flights/pit/nyc/pittsburgh-to-new-york) > > [Flights from Addis Ababa (ADD) to Dubai (DXB)](https://www.expedia.ca/lp/flights/add/dxb/addis-ababa-to-dubai) > > [LOT-Polish Airlines](https://www.expedia.ca/LOT-Polish-Airlines-Flights.cLO.Travel-Guide-Airlines) > > [Qatar Airways Lahore (LHE) to Toronto (YYZ) flights](https://www.expedia.ca/lp/flight-routes/qatar-airways-from-allam-iqbal-intl-to-pearson-intl/qr/lhe/yyz) > > [Flights from Orlando (MCO) to Windsor (YQG)](https://www.expedia.ca/lp/flights/mco/yqg/orlando-to-windsor) ### Activities > [Things to do in Islamorada](https://www.expedia.ca/Things-To-Do-In-Islamorada.d10768.Travel-Guide-Activities) ### Packages > [Costa Rica Vacations](https://www.expedia.ca/Costa-Rica.d42.Destination-Travel-Guides) > > [Spain](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/166/Spain) > > [Tofino Vacations](https://www.expedia.ca/Tofino.d6094955.Destination-Travel-Guides) > > [Dublin Vacations](https://www.expedia.ca/Dublin.d178256.Destination-Travel-Guides) > > [Lake Louise Mountain Resort](https://www.expedia.ca/Lake-Louise-Mountain-Resort-Lake-Louise.d6072215.Vacation-Attraction) > > [Cabo San Lucas Vacations](https://www.expedia.ca/Cabo-San-Lucas.d180032.Destination-Travel-Guides) ### General > [Visit Langford](https://www.expedia.ca/Langford.dx6215644)