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This hotel was just okay. I didn’t like that we were only able to go to our floors and no one else’s. I had family staying in the same hotel and we had to meet in the lobby everytime in order to go to their rooms.

Second time staying here. Awesome hotel. We were served a rib eye steak in the restaurant that was excessively tough. The executive chef came to our table, apologised, and substituted a tenderloin that was exceptional. Excellent service and response.

The property was ok there is a lot that could be done. The staff was excellent.

I can’t contact the owner when i got there

Beware: Deceptive Practices at KVG Lexstay – A Nightmare Booking Experience via Expedia I deeply regret not heeding the warning from reviewer Tan, as we encountered the exact same scam-like situation during our recent trip to Vietnam. This was hands-down the worst aspect of our vacation, turning what should have been a relaxing stay into a stressful ordeal. We had booked a 5-star apartment at KVG Lexstay through Expedia well in advance, excited for its prime location and amenities. However, on the actual check-in day, we received a last-minute notification that the property was “fully booked” and they intended to relocate us to an alternative site. When we firmly rejected this unacceptable bait-and-switch, they callously instructed us to contact Expedia for a cancellation. But here’s the catch: cancellations require 24 hours’ notice, and since this bombshell was dropped on check-in day, we were trapped – no refund possible without penalties. Left with no viable options, we were forced to accept the downgrade. They shuffled us off to a subpar 3-star apartment in District 2, which was significantly farther from our planned activities and lacked the quality and features we had paid for in our original 5-star booking. This not only disrupted our itinerary but also added unnecessary transportation costs and frustration to our trip. This isn’t just poor service; it feels like a deliberate tactic to overbook and offload guests to inferior properties. Potential travelers, please take