In-room safe, iron/ironing board, free cribs/infant beds, free WiFi
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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1100 State Route 17C, Owego, NY

Reviews

6.6
Rating 10 - Excellent. 69 out of 348 reviews" "
Rating 8 - Good. 116 out of 348 reviews" "
Rating 6 - Okay. 63 out of 348 reviews" "
Rating 4 - Poor. 49 out of 348 reviews" "
Rating 2 - Terrible. 51 out of 348 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Donna

Business traveller
Liked: Cleanliness, staff & service
Front desk person was great! It was being remodeled so many areas not accessible - pool, etc!
Stayed 1 night in Apr 2024

6/10 Okay

Shana-kay

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2024

2/10 Terrible

Jennie

Disliked: Cleanliness, staff & service, property conditions & facilities
The workers were rude there were multiple problems with my room and they wouldn’t switch me the pool didn’t work or ice machine the toilet was broken and the fridge
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 13, 2024
Guest have been staying with us for 4 nights with extending reservation on daily basis. Never complained about anything being wrong in the room, the ice machine or fridge to front desk. Our website has been updated with the pool being out of order for 6 weeks now. As soon she mentioned about toilet was taken, we took care right away. They have more people in the room then they had mentioned in their reservation. We mentioned to them regarding it so they started complaining.

2/10 Terrible

Risto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was already paid And they did not let the guest get in He waited tired for more than an hour because they said he needs to have a credit card in order to enter which didn’t make any sense because it was paid and booked through Expedia. So I called and they said that I needed to fill out a credit authorization form and scan My ID and take a picture from my credit card which didn’t make any sense. The lady couldn’t send me an email for 15 min she didn’t know that there were other corporates emails and not only Gmail or yahoo. Not wasting my time again.
Stayed 1 night in Jan 2024

8/10 Good

Joseph

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Okay
Room was nice. Had 2 cockroachs in my room upon my arrival. They are now dead. Told front desk upon checking out.
Stayed 1 night in Jan 2024

4/10 Poor

Joseph

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location, rough shape
This hotel was in a decent location but in bad shape. Dim lights, dirty carpet as you enter. The building stank of marijuana and cigarette smoke. Front desk service was good and we received access immediately. Room was in bad shape. Broken fixtures, unclean, awful smell. Pool was out of order and we just ate the cost and left to a nice place a little further away.Again front desk was pleasant and helpful. For a family, I would not recommend.
Stayed 1 night in Jan 2024

4/10 Poor

IGOR

Disliked: Cleanliness, property conditions & facilities
Bed sheets not clean and full of hairs like someone already slept on it.
Stayed 1 night in Dec 2023

6/10 Okay

nelson

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Room was a nice size. Bed was comfortable. Whirlpool tub was missing tiles and only half the jets seemed to work, water temp for the shower and tub was just over warm, hot was apparently not available. Light bulb for heat feature missing from bathroom. Room overall seemed a little worn. Breakfast was dry cereal, coffee, juice and a bowl of apples or yogurt. Waffles mix was empty. Indoor poor was under repair according to posted sign. Nice hotel and location, but needs some investment to bring back up to par.
Stayed 2 nights in Dec 2023

2/10 Terrible

Thomas

Disliked: Staff & service
Stayed 14 nights in Dec 2023

8/10 Good

judy

Liked: Staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Randy

Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Chelsea

Stayed 3 nights in Nov 2023

4/10 Poor

Dominique

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Whitney

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

henery

Stayed 1 night in Oct 2023

10/10 Excellent

sean

Stayed 8 nights in Oct 2023

6/10 Okay

Thomas

Liked: Room comfort
Disliked: Property conditions & facilities
Uneven
Uneven: tiny bathroom, sink in the room instead with no place to hang towels there. Shampoo but no soap. Great view of the river, good beds, dingy hallways. Cable TV but non-working remote and no paper guide. Decent breakfast, limited choices. Expensive for what's offered. Will not go back.
Stayed 2 nights in Oct 2023

6/10 Okay

Jeannine

Travelled with partner
Liked: Staff & service
Disliked: Amenities
This hotel is very dated. It is located between a very nice looking Hampton Inn and Best Western. It looks old and run down on the outside compared to the other 2 hotels. They have a sign in the doorway saying they are renovating, but I didn’t see anything they were doing. The check in was slow but otherwise fine. The hallways were small, dark and old looking. The room was a good size and appeared clean but had a weird smell. At first it smelled like some sort of industrial cleaner but then rotated between wet dog, pot, and old aftershave. The curtain had brown stains all over it. The bathroom ceiling had obviously had a recent leak. The bathtub drain was rusted. There was no blow dryer in the room. The outlet by the bathroom sink didn’t work. They also advertised a continental breakfast but it was very limited. We ate in a cute little cafe in Owego instead. The room was definitely overpriced for what we got. We booked this hotel because it was family weekend at Binghamton Univ. and this was the closest we could get for 1 night with semi decent ratings. I wouldn’t be quick to book a room here again.
Stayed 1 night in Oct 2023

8/10 Good

Jody

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Staff & service
I would pass if possible
Was not what i expected, i reserved a king bed got two queens. The floors were dirty, the paint was coming off the door for the bathroom. Coffee was provided but no cups in the room. I have stayed in much better places for a lot better price.
Stayed 1 night in Sep 2023

8/10 Good

Katie

Stayed 1 night in Sep 2023

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was awesome and exceeded our expectations
Stayed 1 night in Sep 2023

8/10 Good

Meg

Travelled with family
Liked: Staff & service, amenities
Convenient to my class reunion. Comfortable.
Stayed 1 night in Sep 2023

6/10 Okay

Hillary

Stayed 2 nights in Sep 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was just as nice as any other place we've ever stayed. I picked this one because it had a pool & it was operating. Had a beautiful light house outback that I hope someday can be repaired (not in bad shape-needs some work) People friendly. Our room faced the river with sliding doors. Only thing I wish is if they had more food choices.
Stayed 3 nights in Aug 2023

6/10 Okay

Rachel

Travelled with family
Pool was sketchy but the room was clean and decent for the price.
Stayed 2 nights in Aug 2023

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good suites.
Stayed 1 night in Aug 2023

6/10 Okay

Zhi Xiang

Travelled with family
Liked: Cleanliness, staff & service
Overall is ok but the breakfast is very limited
Stayed 1 night in Aug 2023

8/10 Good

Anil

Travelled with family
Liked: Cleanliness
Two queen bed Suite was spacious and property was located in a convenient location.
Stayed 1 night in Aug 2023

8/10 Good

Tami

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We got there around 8:30pm they let the kids use the pool until 9:00 which was great. Very easy check in and very helpful staff
Stayed 1 night in Aug 2023

4/10 Poor

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was Dirty, there was trash the ice machine where you put your bucket. Vending machine for snacks was broken and the drink machine had four bottles of soda in it.
Stayed 1 night in Aug 2023

4/10 Poor

Abdul

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Plush beds, nice staff and located beside a scenic lake
Stayed 1 night in Aug 2023

6/10 Okay

Jeremy

Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds
Stayed 1 night in Aug 2023

10/10 Excellent

Sima

Stayed 1 night in Jul 2023

2/10 Terrible

Lorna

Disliked: Cleanliness, amenities, property conditions & facilities
Toilet wouldn’t flush. They did not have another room for me. I could not stay and took a room at the hotel next-door.
Stayed 2 nights in Aug 2023

8/10 Good

Celeste

Travelled with family
Liked: Cleanliness, property conditions & facilities
When I arrived I had to wait 15 min for someone to return to the front desk
Stayed 1 night in Jul 2023

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, bathroom spacious, bed and pillows were comfortable. There could of been a little more lighting over the sink and mirror for applying makeup.
Stayed 2 nights in Jul 2023

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hair and stains all over the beds in multiple rooms
Stayed 1 night in Jul 2023

4/10 Poor

Keith

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
below par
the first room they gave us the air conditioner didn't work. They had to move us to another room. The breakfast selection was the poorest in any hotel I stayed. All they had was stale cereal and waffle making syrup. There was no orange juice, bagels, scrambled eggs, sausage, hash browns, bacon like you likely get at other hotel breakfasts.
Stayed 3 nights in Jul 2023

6/10 Okay

Heather

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The lady at the front desk wasn't well trained. She simply said "name?!" when we approached. She did handle a request for a new shower curtain but didn't seem concerned. The halls were dirty. There wete beer cans and bottles all over outside. We found a very old apple core under our desk. The shower did not look clean. The beds actually creaked. The facility and everything in it looked very old.
Stayed 1 night in Jul 2023

4/10 Poor

Tammy

Business traveller
Disliked: Cleanliness, property conditions & facilities
Bed size was great. Phone not working. Noise from something on and off thru the night. Curtains did not close and sheer blinds are see thru on the ground floor. Damage to the ceiling.
Stayed 1 night in Jul 2023

2/10 Terrible

Bret

Disliked: Cleanliness, property conditions & facilities, room comfort
Beware - may be “pet friendly,” but rooms stink
First room smelt of cigarettes (which I cannot do). So much for smoke-free rooms. Front desk agreed to change rooms, but only 2 other pet friendly options both smelled heavily of urine. Again, notified the front and they said there’s nothing else they can do. We purchased and used a full bottle of Fabreze to try and help. Not a pleasant stay at all! Desk wouldn’t provide any other options since we have a small dog. They refunded the pet surcharge, but I’m still angry that that’s all they offered. Called their parent company, Choice Hotels, but they could not offer anything else since “the hotel already made an offer so our systems won’t allow us to do anything further.” If you have pets, avoid this hotel at all costs. Outside the room was a nice river view. Just wish we could have enjoyed it. This was by far the worst hotel stay we’ve ever experienced.
Stayed 1 night in Jul 2023

4/10 Poor

remco

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Old dirty property.. desk lady was rude and demanding .. rooms are old and not the best cleaned.. beds are good but bedsheets were not super clean.. pool was closed .. balcony door could not be locked .. we i asked for another room i was told that there was one left if i did not take thatvone i was out of options.. breakfast uhh or what you wanne call it.. no bread , yogurt was out.. just a waffle if you could find someone to fill the batter.. this place is a dump.. no smoking but the motel smells bad.. i would say stay away..
Stayed 1 night in Jul 2023

8/10 Good

Donna

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

2/10 Terrible

Jazzmin

Business traveller, Travelled with pets
I had service dogs they treated me like crap and my dogs are registered
Stayed 2 nights in Jun 2023

4/10 Poor

Mary

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
From the front door to corridors the place needed cleaning and an update. The rooms was okay; however, the bathroom was in need of a new toilet seat and the tub/shower were not welcoming. I had request a mobility accessible room and did not receive one. It was a very disappointing stay. One positive note: the woman ate the front desk gave us a great restaurant suggestion.
Stayed 1 night in Jun 2023

4/10 Poor

Jen

Travelled with group
Disliked: Staff & service, room comfort
Would not go back
The front desk girl was not very friendly or helpful. We had booked 3 rooms requesting to be together and on the ground floor. She took all my information first then the information for the other two rooms. She then asked for all my information again as she didn't save it. We were all put on the second floor and in two of the rooms the air conditioning didn't work. One of my friends went to the front desk and they said it happens and they'd reset the breakers as that sometimes helped. In the room I was in the air wouldn't come on at all. I called the front desk and luckily got a wonderful girl named Jessica who said she'd be right up to check. She also confirmed that sometimes resetting the breaker fixed the problem, but other times, it didn't. She offered to upgrade us to a different room at no additional cost. The new was on the ground floor and had a view of the river. The toilet made very strange sounds when flushed that lasted a few minutes, but it worked. Breakfast was sad to say the least. 3 wrinkled apples, some stale fruit loops, no bagels or toast, no muffins or other fruit. We went next door to McDonalds to eat.
Stayed 1 night in Jun 2023