Exterior
Check availability

Reviews of Harrah's Gulf Coast

4 out of 5
Harrah's Gulf Coast
280 Beach Boulevard, Biloxi, MS

Reviews

7.6

Good

Rating 10 - Excellent. 513 out of 1292 reviews" "
Rating 8 - Good. 293 out of 1292 reviews" "
Rating 6 - Okay. 214 out of 1292 reviews" "
Rating 4 - Poor. 134 out of 1292 reviews" "
Rating 2 - Terrible. 138 out of 1292 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jereme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great atmosphere to stay in!!
Stayed 2 nights in May 2024
Response from HGC on May 25, 2024
Dear Jereme, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

4/10 Poor

Eddie

Travelled with partner
Disliked: Staff & service
Room Service was acceptable, room was not cleaned during our stay
Stayed 2 nights in May 2024
Response from HGC on May 24, 2024
Dear Eddie, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Britney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay at the Harrah’s on the Gulf Coast. I love the options of the food court as well as the option to sit at a restaurant. Also the pool and hot tub were perfect! We will be back soon!
Stayed 2 nights in May 2024
Response from HGC on May 24, 2024
Dear Britney, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

4/10 Poor

Ralph, SENECA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Biggest complaint was the room. Not only was there no maid service but the room was very basic. No pen or paper, no clock, no hotel directory, not even a bible. Fridge was set too cold so it was a freezer and the thermostat was frozen so we couldn't turn it down. Comfortable mattress but pillows were too hard and fat. Shower nice
Stayed 4 nights in May 2024
Response from HGC on May 24, 2024
Dear Ralph, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

6/10 Okay

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough linen. Box springs on bed was very stained with ????. Looked awful!
Stayed 2 nights in May 2024
Response from HGC on May 23, 2024
Dear Brenda, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

8/10 Good

William G

Liked: Cleanliness, staff & service, property conditions & facilities
The location and everything else is closed by to what we liked.
Stayed 2 nights in May 2024
Response from HGC on May 23, 2024
Dear William G, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Miller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property
Stayed 1 night in May 2024
Response from HGC on May 23, 2024
Dear Miller, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 Good

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from HGC on May 23, 2024
Dear Meredith, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Alma

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing it was good very nice
Stayed 1 night in May 2024
Response from HGC on May 23, 2024
Dear Alma, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun casino and pool area
Stayed 4 nights in May 2024
Response from HGC on May 23, 2024
Dear Robert, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 Good

RHONDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in May 2024
Response from HGC on May 21, 2024
Dear Rhonda, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Walter

Travelled with family
Disliked: Amenities
Room was very dirty
Stayed 1 night in May 2024
Response from HGC on May 21, 2024
Dear Walter, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Miller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 1 night in May 2024
Response from HGC on May 21, 2024
Dear Miller, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Kendall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
'
Stayed 1 night in May 2024
Response from Tamra Lucas on May 20, 2024
Thank you for your rating!

10/10 Excellent

Willie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in May 2024
Response from Tamra Lucas on May 20, 2024
Thank you for your review

6/10 Okay

Kaviana

Travelled with family
Tub was not draining
Stayed 1 night in May 2024
Response from HGC on May 21, 2024
Dear Kaviana, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

6/10 Okay

russell

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Tamra Lucas on May 20, 2024
Thank you for your rating!

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tamra Lucas on May 20, 2024
Thank you for your rating!

2/10 Terrible

stan

Disliked: Staff & service, amenities, property conditions & facilities
The manager on duty was very rude. I asked her when the hot tub would be fixed and she replied “We are a casino not a hot tub destination” I asked 4 times for the GMs email and she would not give it to me. I got it from Caesar.com. I sent him a email and his assistant sent me a form letter saying she appreciated my comments without addressing my concerns. I will never stay at this property again. They also ridiculed me for booking with Expedia and not directly through them.
Stayed 1 night in May 2024
Response from HGC on May 23, 2024
Dear Stan, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

4/10 Poor

yolanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that it was a smell I didn’t like. Also the hotel worker’s was rude and had poor customer service. We was new and it was our first time staying at the hotel we didn’t know how things worked and when we ask questions they had attitude.
Stayed 3 nights in May 2024
Response from Tamra Lucas on May 20, 2024
Sorry for any inconvenience you experienced during your stay at Harrah's Gulf Coast. We strive to provide exceptional customer service and will address your concerns with our staff. Thank you for your feedback!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from HGC on May 18, 2024
Dear James, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Okay

Darcy

Travelled with partner
Liked: Staff & service
The check-in was good. The room was not very clean. The bathroom floor was not really clean and I found a used tissue next to the mattress. The food choices were good, there was a very nice breakfast place in the lobby.
Stayed 3 nights in May 2024
Response from Tamra Lucas on May 17, 2024
We value your input and apologize for the cleanliness issues you experienced during your stay. We're glad to hear you enjoyed the breakfast options and hope to have the opportunity to exceed your expectations in the future.

4/10 Poor

terry

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Tamra Lucas on May 17, 2024
Thank you for your rating.

6/10 Okay

Tammy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Furniture was a little outdated needed a little bit more cleaning and my view out of the window was a parking lot on the stairs
Stayed 1 night in May 2024
Response from HGC on May 18, 2024
Dear Tammy, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

6/10 Okay

TRACY

Travelled with partner
Liked: Staff & service, amenities
Rooms and halls need vacuumed. Found popcorn on bathroom floor. Doors to rooms from the hall side were dirty.
Stayed 1 night in May 2024
Response from HGC on May 18, 2024
Dear Tracy, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

8/10 Good

Latasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had some issues with the bathroom sink in room 796 .
Stayed 2 nights in May 2024
Response from HGC on May 18, 2024
Dear Latasha, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Kenn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from HGC on May 18, 2024
Dear Kenn, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 Good

Betty

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from HGC on May 18, 2024
Dear Betty, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Vinay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from HGC on May 18, 2024
Dear Vinay, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people there !!!
Stayed 2 nights in May 2024
Response from HGC on May 11, 2024
Dear Don, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Sulma

Good overall
Stayed 1 night in May 2024
Response from HGC on May 10, 2024
Dear Sulma, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Okay

Greg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
THE WHIRLPOOL IS ALWAYS AN ISSUE BECAUSE OF THE HORRIBLE TEMPERATURE SETTING. ITS BARELY EVEN WARM WATER. LOTS OF PEOPLE COMPLAIN TO THE STAFF BUT THEY ALL SAY "WE CANT ADJUST IT, THATS WHAT ITS SET TO." THE POOL IS GREAT BUT THE WHIRLPOOL IS A JOKE.
Stayed 2 nights in May 2024
Response from HGC on May 10, 2024
Dear Greg, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Our bathroom had different types of hair all over the floor. A housekeeper was in the hallway, we asked her if she could clean it. She was very nice and friendly but the a good bit of the hair was still on the floor. If you try to check in 15 min early they want to charge $15 so at 4pm it’s a massive line & only 2 people to check in. The steak house is outrageously priced. Over $100 for 2 adults $58 for an 8oz steak and no sides. I got a dinner salad and baked potato for $30. So the room price may not be bad but they will get you in all other areas. All staff was very nice. Loved the server at the bar and grill she was wonderful. Gambling was fun.
Stayed 1 night in Apr 2024
Response from HGC on May 7, 2024
Dear Jennifer, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from HGC on May 10, 2024
Dear Steven, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding best thing was you could send and receive text message for room service . They also had dinning room service
Stayed 2 nights in May 2024
Response from HGC on May 6, 2024
Dear Ronald , Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Tabytha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it
Stayed 1 night in May 2024
Response from HGC on May 6, 2024
Dear Tabytha, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Rachel

Travelled with family
Check in and bell service was beyond excellent!!
Stayed 1 night in May 2024
Response from HGC on May 6, 2024
Dear Rachel, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

4/10 Poor

Mike

Stayed 1 night in May 2024
Response from HGC on May 24, 2024
Dear Mike, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Other than AC not cooling quick enough. Stay was great.
Stayed 1 night in Apr 2024
Response from HGC on May 6, 2024
Dear Tony, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Eugenia, Tylertown

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice
Stayed 1 night in May 2024
Response from HGC on May 4, 2024
Dear Eugenia, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 Good

Joshua

Liked: Cleanliness, amenities
Rooms were clean and nice. Table games not so much
Stayed 1 night in May 2024
Response from HGC on May 4, 2024
Dear Joshua, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Freddie

Stayed 1 night in Apr 2024
Response from HGC on May 23, 2024
Dear Freddie, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

4/10 Poor

Randall

Travelled with pets, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We checked in on a monday and the dront desk wasnt friendly and ask for my service dogs papers, and my husband said Ok, but I have them in the car, and thought it was against the law to ask, then the other receptionist was oh nooo! Sorry she is new, then told her you should never ask! Ok , the room smelled weird, the carpet was filthy, and the beds were like a rock! No microwave but a fridge was there.after our paid 1 night We stayed the rest of the week on comps which I wont do again unless the carpets are clean and the room smells fresh and a pillow top is offered. My hips are still in pain we just checkes out friday. I dont remember it being this bad 4 years ago. I wont return until its renovated. One positive thing is the end of the week crew was nice and helpful. The first of the week are rude.
Stayed 1 night in Apr 2024
Response from HGC on May 3, 2024
Dear Randall, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Sarahi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it & will be back for family vacations 💙
Stayed 3 nights in Apr 2024
Response from HGC on May 3, 2024
Dear Sarahi, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Talaris

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property
Stayed 1 night in Apr 2024
Response from HGC on Apr 30, 2024
Dear Talaris, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was clean and good location on the strip in Biloxi
Stayed 1 night in Apr 2024
Response from HGC on Apr 29, 2024
Dear Michael, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that they have no microwave in the room. The view from the room was great!
Stayed 1 night in Apr 2024
Response from HGC on Apr 29, 2024
Dear Cynthia, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 Good

Gian

Stayed 2 nights in Apr 2024
Response from HGC on May 21, 2024
Dear Gian , Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Anchalin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk lady when we checked in was very stuck up. I had to greet her instead of her greeting us in order to get her attention to check in. Imagine being a customer spending money but had to greet your worker. Hotel floor #9 smell like Marijuana. Casino were not well ventilated. Pool was small and undesirable. A lot can be improve on. Bed was comfortable, however.
Stayed 2 nights in Apr 2024
Response from HGC on Apr 29, 2024
Dear Anchalin, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Christi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay and I want to thank everybody at the hotel
Stayed 1 night in Apr 2024
Response from HGC on Apr 29, 2024
Dear Christi, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast