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Reviews of Fairfield Inn & Suites by Marriott Gulfport

2.5 out of 5
Fairfield Inn & Suites by Marriott Gulfport
15151 Turkey Creek Dr, Gulfport, MS

Reviews

8.0

Very good

Rating 10 - Excellent. 281 out of 683 reviews" "
Rating 8 - Good. 201 out of 683 reviews" "
Rating 6 - Okay. 109 out of 683 reviews" "
Rating 4 - Poor. 43 out of 683 reviews" "
Rating 2 - Terrible. 49 out of 683 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laquet

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Comfy but Room 224 have a lil Mold in The Bathroom
Stayed 1 night in Apr 2024

6/10 Okay

Ashley

Travelled with partner
Liked: Cleanliness, staff & service
The stay was nice ,the pictures is just not it ,it don’t look nothing like the pictures
Stayed 2 nights in Apr 2024

6/10 Okay

Willie

Business traveller
Liked: Staff & service
Hotel just seemed a bit out dated. But most importantly I think if unprofessional to have a sign asking for a specific rating. I understand to strive for the best but telling visitors that an 8 isn’t good enough when the property is subpar.
Stayed 1 night in Feb 2024

6/10 Okay

Keith

Stayed 2 nights in Feb 2024
Response from UJ on Feb 8, 2024
Dear GUEST,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the general manager and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.

6/10 Okay

Dawn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is friendly and the property clean overall, but the rooms are in need of some updates/refurbishment.
Response from UJ on Feb 3, 2024
Dear GUEST,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the general manager and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.

10/10 Excellent

Shani

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Catherine, Houma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it was horrible. I picked this hotel because i wanted a indoor pool so my elderly mother could swim. We checked in and we walked pass the pool that looked nice but was informed it was not heated. They were waiting on a part. The room was okay but the shower curtain was dirty and the bath tub floor was slippery. We spent the next day out of the room and when we returned the room was not serviced. When I questioned this they said we had to ask for that as well as new towels. Was a very disappointing stay.
Stayed 2 nights in Jan 2024
Response from Kattie on Feb 3, 2024
Dear GUEST,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the general manager and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.

10/10 Excellent

Lisa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Refrigerator beat up/dirty door, carpet and wall dirty, Staff was friendly and polite. Bedding was clean. Drawers were broken.
Stayed 1 night in Jan 2024

6/10 Okay

Toyanne

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel needs to be remodeled.
Stayed 1 night in Jan 2024
Response from UJ on Feb 8, 2024
Dear GUEST,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the general manager and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.

10/10 Excellent

Hallie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and good breakfast helpful staff
Stayed 1 night in Dec 2023

8/10 Good

aaron, indp

Stayed 1 night in Dec 2023

10/10 Excellent

Torri

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. I stayed here twice and while I was on the road traveling from Georgia to Texas. Wonderful experience
Stayed 1 night in Dec 2023

10/10 Excellent

Torri

Stayed 1 night in Dec 2023

10/10 Excellent

Carlos E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
I really enjoyed everything about my stay ms Jenifer and housekeeper ms Keshia was beyond nice and very very patient with us
Stayed 2 nights in Dec 2023

6/10 Okay

Jesse

Business traveller
Liked: Staff & service, amenities
Great staff, but underwhelming room quality/design and overall cleanliness. Foodservices in the complimentary breakfast wasn’t great (under temp, dried out proteins, only one yogurt option if you decide to forgo the main breakfast options).
Stayed 2 nights in Nov 2023

10/10 Excellent

Shaunquel

Stayed 1 night in Oct 2023

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

harley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Staff
Absolutely hands down the best staff. Beds were comfy. Shower is amazing!
Stayed 1 night in Oct 2023

6/10 Okay

Debra

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your staff were excellent.
Stayed 4 nights in Oct 2023

8/10 Good

Jeff

Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
HORRIBLE STAY
Noise like something hitting against the building, the planes, the rust on the silver plate and surrounding area on the tub. The tv giving the wrong info for the programs. Saying on show but showing something else. No hot water around 4pm. My last night I tried until about seven. I tried at midnight and it was fine. My most disappointing event occurred on 9/27/23. I got back to the room. It had been cleaned. I was using the bathroom and someone was trying to come in my room. Not by knocking but using a key. THANK GOD I HAD THE LATCH ON!! I WAS USING THE BATHROOM. I SHOUTED SOMEONE IS IN HERE!! THEY SAID IM SORRY AND LEFT. WHEN I FINISHED I WENT IN THE HALL. THE PERSON SAID IM SORRY JUST CHECKING. I WENT BACK TO MY ROOM. NOW WHAT ARE YOU CHECKING FOR? THE ROOM HAD BEEN CLEANED. WHERE IS YOUR PAPERWORK FROM THE PERSON WHO CLEANED THE ROOM SAYING THEY CLEANED IT? WHERE IS YOUR CHECKLIST SHOWING WHAT ROOMS WHERE CLEANED THAT DAY. WHY ARE YOU COMING BACK AND NOT KNOCKING?? I HAD PACKAGES ON THE BED. WHERE YOU COMING BACK FOR THEM:. I DON'T THINK I WILL BE BACK TO YOUR HOTEL.
Stayed 5 nights in Sep 2023

10/10 Excellent

Phyllis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent

6/10 Okay

David

Stayed 4 nights in Sep 2023

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great but how can I get points to stay I come and stay here very often
Stayed 1 night in Sep 2023

6/10 Okay

Wayne

Liked: Staff & service
Disliked: Property conditions & facilities
Entering the lobby smelled very good,Entering the room smells terrible maybe the old carpet,needs pillows on the bed very bad,microwave on top of the fridge with no plug to use it,had to place it on the ironing board by the window where there was a plug,please find a solution to correct these problems, overall it was ok..pricing
Stayed 2 nights in Sep 2023

10/10 Excellent

Eliset

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say the ladies in the front desk are sweet, accommodating, helpful, and take care of their guests especially Nana. I found the service 5 stars and the free breakfast satisfying. I will definitely return due to the amazing service and location. The beds we’re comfortable. However, the rooms could benefit from a deep cleaning.
Stayed 3 nights in Aug 2023

8/10 Good

Lakara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except for the bathroom wall! It black spots in the ceiling above the shower.
Stayed 2 nights in Aug 2023

8/10 Good

Starkette

Liked: Cleanliness, staff & service, amenities
planes flying over were too noisy
Stayed 2 nights in Jul 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Jodie

Stayed 1 night in Jul 2023

6/10 Okay

Mark

Business traveller
Liked: Staff & service
Business stay
The staff are very friendly and helpful, especially Victoria and Jessica. The site had no wifi for 2 days I was there, which is poor effort by Marriott.
Stayed 2 nights in Jul 2023

6/10 Okay

Thomas

Liked: Staff & service
The limited staff was polite and helpful. The facility is tired and located in a commercial area with homeless and worth running the area all night long.
Stayed 10 nights in Jul 2023

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean room was clean and comfortable. No complaints.
Stayed 1 night in Jul 2023

2/10 Terrible

chris

Stayed 5 nights in Jul 2023

6/10 Okay

Michael

Stayed 4 nights in Jul 2023

8/10 Good

Kristina

Stayed 7 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Room comfort
Good and bad
The check in process was very slow. It took me over an hour to get checked in. There was four people ahead of me and about three after me. There was only one person working the front desk. After the third person was waited on, then a second staff member came out to help with the check in process. The elevator broke on Saturday while I was away. Another guest told me it was broken. I have bad knees and was on the third floor, so I asked the front desk when the elevator would be repaired. She said it was working, so I explained that I got in and tried to use it, but nothing happened. She said they forgot to turn it on. The breakfast was very good and the people was very friendly. In the hall by the ice machine, there was trash piled up in a corner which concerned me at first, but then I realized they were still cleaning rooms. My shower door did not have a sealed closure which made water run out onto the floor even though I had a towel there. There was no body wash or hair conditioner. The shampoo was almost empty. When I used the towel to dry the floor, I noticed it was black. Looks like the floor had not been mopped in some time. The room looked clean, but I wonder how well they actually cleaned it after the towel incident. Is there a checklist that the cleaning crew have to go through and is there a supervisor that checks behind them to ensure cleanliness. On a good note, the other guests and staff members were very friendly. The night hours was very quite, no noise at all.
Stayed 2 nights in Jun 2023

10/10 Excellent

Vernon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was AWESOME.
Stayed 1 night in Jun 2023

2/10 Terrible

Ashley

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The bath tub was not clean. It still had hair in it. And the room had bugs.
Stayed 2 nights in Jun 2023

10/10 Excellent

Schwana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was safe and convenient. A few repairs and upgrades are needed. Overall our stay was enjoyable.
Stayed 1 night in May 2023

8/10 Good

Orenthal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quite
Stayed 2 nights in May 2023
Response from N/A on May 24, 2023
Thank you for taking the time to let us know about your stay at Fairfield. We hope you come back and join us again.Thank YouBrenda Boyd

6/10 Okay

Melissa

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Need some work and control over teen guests
Check in was very pleasant. The room itself was nice and the beds were comfortable. The bathroom however had no hair dryer on the wall, just holes where it used to be. I went to the front desk and asked if they had one and her response was, “we don’t have any because of damage done from Black Spring Break.” The bottom of the toilet had not been cleaned. There was old dried urine around the bottom of the toilet and the wall was deteriorating beside the bathtub. The lobby was so loud! There must’ve been 15-20 young teenagers hanging out and they were loud in the halls and the rooms above us. We didn’t eat breakfast because what they left looked old and not fresh. Glad we were only there from 10 p.m. until 9:00 a.m. This us the third time I’ve stayed here and the first time I’ve encountered any issues. I hope this get fixed! $166 is a lot to stay somewhere that isn’t worth it.
Dried urine around toilet
The other side of the toilet where there was dust and dried urine
Where the hairdryer was supposed to be
The wall by the bath tub that was deteriorating
Stayed 1 night in May 2023
Response from N/A on May 24, 2023
Hello Ms. Melissa,I do apologize for the inconvenience and the issues you encountered with your stay at Fairfield. We do try to give our guest the best guest experience possible. I do appreciate your feedback and will express your concerns with the appropriate staff.Brenda Boyd

4/10 Poor

Varnell

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Ramon

Stayed 3 nights in Apr 2023

2/10 Terrible

LeaAnn, Hammond

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Dirty. Unkept.
Stayed 2 nights in Mar 2023