Note fondée sur 959 évaluations vérifiées
3,9 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 5 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2022 par Clara Mora , Gestion de l’hôtel
Dear Guest,
Thank you for completing our survey regarding your recent stay at our property. I thank you for your rating and I will share it with my team and corporate.
Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Stay Safe,
Clara Mora
General Manager
Best Western Cypress Creek
par un voyageur vérifié
Publié le 26 mars 2024
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Commentaires de Gestion de l’hôtel
26 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Kennedy,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 25 mars 2024
The staff was kind and polite but the hotel itself needs repairs and there were cockroaches in our room, some parts of the floor had not been vacuumed when we came in
If it wasn't for the amount of cockroaches in the room I would've given a better review
Commentaires de Gestion de l’hôtel
26 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Crystal,We're glad to hear that you found our staff kind and polite. However, we are very much concerned with your feedback. Our apologies for the inconvenience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 20 mars 2024
Commentaires de Gestion de l’hôtel
25 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Noel,Thank you so much for the five rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 20 mars 2024
Staff wereall kind . Robert was helpful at check in .
par un voyageur vérifié
Publié le 18 mars 2024
I wish the breakfast would remain open til 10.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Shaun,Thank you for your feedback. We appreciate your suggestion regarding breakfast hours. We will review our breakfast schedule to accommodate our guests' preferences better. Your input is valuable to us, and we hope to provide an even better experience during your next stay.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 17 mars 2024
everything was nice i seen 1 roach my stay
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jakerria,Thank you for your feedback! We're thrilled to hear that you enjoyed your stay at our hotel. We take great pride in providing a comfortable and enjoyable experience for our guests. Regarding your concern about the roach sighting, we apologize for any inconvenience this may have caused. Please rest assured that we take pest control very seriously and will address this issue immediately to ensure it doesn't recur. We hope to welcome you back for an even more pleasant stay in the future.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 12 mars 2024
The place was nice, clean
Commentaires de Gestion de l’hôtel
13 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Steven,Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel to be nice and clean during your stay. Maintaining a high standard of cleanliness is a top priority for us, and we're pleased that it contributed to your positive experience. We hope to have the pleasure of hosting you again soon!Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 2 mars 2024
Great
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Leslie,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 29 févr. 2024
Commentaires de Gestion de l’hôtel
2 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear David,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager