Exterior

Reviews of Holiday Inn Express Hotel Burnley M65 JCT10, an IHG Hotel

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 343 out of 689 reviews" "
Rating 8 - Good. 256 out of 689 reviews" "
Rating 6 - Okay. 55 out of 689 reviews" "
Rating 4 - Poor. 22 out of 689 reviews" "
Rating 2 - Terrible. 13 out of 689 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John, Bradford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for what I required from this trip. Hotel bright, clean and tidy, food and beverages not outrageously priced and a damn good breakfast that set me up for the day. Would totally recommend for short stay business trips.
Stayed 2 nights in Mar 2024
Response from Kirsten on Mar 21, 2024
Dear John, Thank you for taking the time to leave your kind comments and feedback. This is appreciated by the team. Kind regards,Kirsten.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property was as always extremely clean with lovely friendly staff an excellent breakfast and a good choice on the menu for our evening meal. The location is perfect for visiting our friends and relatives
Stayed 1 night in Mar 2024
Response from KH on Mar 15, 2024
Dear Renne, Thank you very much for taking the time to leave your lovely comments and feedback.We hope to see you again!Kind regards,Kirsten

10/10 Excellent

Gohar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, comfy rooms and best place to stay♥️🇬🇧 value to money.
Stayed 1 night in Mar 2024
Response from KH on Mar 14, 2024
Dear guest, Thank you for taking the time to leave your kind comments, feedback and rating of 5/5! This is appreciated by the team. Kind regards, Kirsten.

10/10 Excellent

Jeroen

Stayed 3 nights in Feb 2024
Response from KH on Mar 21, 2024
Dear Jeroen, Thank you for taking the time to leave your kind comments and feedback. This is appreciated by the team. Kind regards,Kirsten.

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All on duty staff appeared to take pride in ensuring our stay was as good as it could be. Extremely happy with the service provided. Thank you and well done to you all.
Stayed 2 nights in Feb 2024
Response from KH on Feb 14, 2024
Dear Tony,Thank you for taking the time to leave your kind comments and feedback.Please know that this is greatly appreciated by the team.We hope to see you again in the near future.Kind regards,Kirsten.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome. Comfy bed and delicious breakfast.Would have liked a hot chocolate included on the hot drinks tray, for a bedtime cuppa! I would definitely come here again.
Stayed 1 night in Feb 2024
Response from KH on Feb 12, 2024
Dear Margret,Thank you very much for taking the time to leave your kind comments and feedback! Please know that this is appreciated by the team. We hope to see you again in the near future.Kind regards,Kirsten.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean nice location great stay and staff Thank you
Stayed 1 night in Feb 2024
Response from tk on Feb 7, 2024
Dear JulieThank you for rating us 5/5We appreciate you have taken time to leave us feedbackRegardsTracy

10/10 Excellent

Shirley

Stayed 1 night in Jan 2024
Response from steve on Jan 17, 2024
Dear Shirley, thank you for your rating of 5, thank you very muchRegards

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Steve Walmsley on Jan 17, 2024
Dear Mr Ferullo, I am unable to respond with any appropriate comment as you did not stay with us, I see that your booking with Expedia was to be paid by an Expedia virtual card. The charge has been applied as any cancellation or change of dates is outside of the terms and conditions. I can only presume this is why you rated us 1. I would appreciate more feedback so I may better understand your rating

10/10 Excellent

Sam

Stayed 3 nights in Dec 2023
Response from Steve on Jan 11, 2024
Dear Sam, thank you for your rating of 5, very welcomed

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel extremely good value
Stayed 1 night in Dec 2023
Response from Kirsten on Dec 31, 2023
Dear Paul, thank you for taking the time to leave your kind comments and feedback! Please know that this is appreciated by the team.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some nice walks and easy to get to places.
Stayed 3 nights in Dec 2023
Response from tk on Dec 28, 2023
Dear JamesThank you so much for rating us 5/5Hope to see you again soonRegardsTracy

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay with dog
Stayed 1 night just before Christmas. We asked for a room away from the lift as we had a dog, and got a room right at the end of the corrider which was perfect. Hotel room was big, clean, bed was comfy with choice of hard or soft pillows. Breakfast was good and included in the price, the dog can sit in the bar area with you while you eat, although tables are very low there. There are grass areas around the hotel for the dog, or you can do a nice walk down the canal about 20mins. Not many hotels are truely dog friendly but this really was - we'll definitely return!
Dog treat bag on check in
Stayed 1 night in Dec 2023
Response from tk on Dec 27, 2023
Dear MichelleThank you for such lovely feedback Hope to see you and your pooch again in the near futureRegardsTracy

10/10 Excellent

Yuko

Stayed 3 nights in Dec 2023
Response from steve on Dec 19, 2023
Dear Yuko, thank you for your rating of 10, very much appreciatedRegards

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from steve on Dec 13, 2023
Dear John, thank you for your rating of 8, very much appreciated

6/10 Okay

Tracey

Stayed 2 nights in Dec 2023
Response from steve on Dec 12, 2023
Dear Tracey, thank you for your rating and would really appreciated more information on why you rated us as a 6Regards

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from KH on Dec 8, 2023
Dear Robert,Thank you for taking the time to leave your rating of 4.Please know that this is deeply appreciated.Kind regards,Kirsten

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for our visit with lovely staff who had a lot to deal with as there were 2 coach parties in the hotel and they were rather troublesome
Stayed 1 night in Dec 2023
Response from KH on Dec 8, 2023
Dear John,Thank you very much for your kind comments and rating of 5.Please know that this is deeply appreciated.Kind regards,Kirsten.

10/10 Excellent

Mark

Stayed 1 night in Nov 2023
Response from tk on Dec 20, 2023
Dear MarkThank you for the rating 5/5We hope to see you again in the near futureRegardsTracy

8/10 Good

Simon

Business traveller
Liked: Cleanliness
Typical holiday inn express
Stayed 1 night in Nov 2023
Response from steve on Nov 29, 2023
Dear Simon, thank you for your ratingMuch appreciated

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023
Response from t on Nov 29, 2023
Dear RoyThank you for the excellent rating of 5/5, the team really appreciate any feedback.Hope to see you again in the futureRegardsTracy

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to this hotel many times and it always is a nice place to stay.
Stayed 2 nights in Nov 2023
Response from t on Nov 29, 2023
Dear JacuelineSo glad to hear you enjoyed your stay with us.Hope to see you again in the near futureRegardsTracy

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from steve on Dec 13, 2023
Dear Richard, thank you for your 5/5 rating, glad you enjoyed your stay with us.Regards

8/10 Good

Derek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a short business trip and dined in due to poor weather conditions. The hotel was good, location is fine, staff were extremely good, friendly and helpful. Food was good. The room was good although rooms facing the dual carriageway did experience a little traffic noise at night. I would stay here again when in the area - ideal for business travel.
Stayed 1 night in Nov 2023
Response from steve on Nov 17, 2023
Dear Derek, thank you for your comments and rating, all very much appreciatedRegards

8/10 Good

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Adam on Nov 6, 2023
Hi AngelaMyself and the team really appreciate you taking the time to give us some feedback. Hopefully, we'll get a five when you stay with us again.Have a great day!

10/10 Excellent

craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location great service
Great service , the girl on reception (and at breakfast) was full of smiles , enthusiasm and couldn’t be any more helpful! (Chantelle I think her name was). Room was clean reception inviting and had a good lounge area where I met a colleague the following morning.
Stayed 1 night in Oct 2023
Response from Kirsten on Oct 31, 2023
Dear guest,Thank you very much for taking the tie to leave your kind comments and rating of 10! Please know that this is greatly appreciated by the team! Kind regards,Kirsten

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing overnight stay
The hotel and staff were amazing Great value stay I love every moment Thank you!!!
Stayed 1 night in Oct 2023
Response from Kirsten on Oct 30, 2023
Dear guest, Thank you very much for your kind comments and rating of 10!Please know that this is greatly appreciated by the team!Kind regards,Kisrten.

10/10 Excellent

Tyrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and beds were comfy and the breakfast is really good
Stayed 2 nights in Oct 2023
Response from Kirsten on Oct 30, 2023
Dear guest,Thank you for taking the time to leave your kind comments and a rating of 5!Please know that this is appreciated by the team.Kind regards,Kirsten.

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kirsten on Oct 28, 2023
Dear Sean, Thank you very much for your kind comments and rating of 10! Please know that this is deeply appreciated by the team. Kind regards,Kirsten

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed at a couple of your hotels in the past, which satisfied my particular requirements, I was delighted that despite technology having progressed faster than my ability to deal with it, I could still cope with assistance from your staff and enjoy the experience. A convenient base for heritage sites in the area.
Stayed 1 night in Oct 2023
Response from steve on Oct 23, 2023
Dear Ian, thank you for your comments and rating, very much appreciatedRegards

10/10 Excellent

Roy

Stayed 1 night in Oct 2023
Response from steve on Oct 24, 2023
Dear Roy thank you for your rating of 10Regards

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, room comfort
Not Good
our room was situated on the back of the hotel, 1st floor. The noise from the motorway traffic helped spoil our nights sleep and nights stay its right next to the motorway and very difficult to find. The bed linen did not fit the duvet my wife called reception to get it sorted and they did not what you want when you are ready to turn in for the night
Stayed 1 night in Oct 2023
Response from steve on Oct 20, 2023
Dear Kenneth thank you for your feedback and I have looked into why the duvet was folded over, it was the correct duvet and cover. Rest assured this will not happen again.Regards

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Nice stay at this HI Express Right next to the motorway so some traffic noise but didn’t spoil my sleep in the comfy bed. Friendly staff and good free breakfast that’s included in the room rate .
Stayed 1 night in Oct 2023
Response from steve on Oct 13, 2023
Dear Ian, thank you for your comments and rating, very welcomed.Regards

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, friendly service, very comfy clean rooms. Thank you
Stayed 1 night in Oct 2023
Response from Steve on Oct 9, 2023
Thank you for your rating and feedback, very much appreciatedRegards

10/10 Excellent

Jon

Stayed 1 night in Oct 2023
Response from steve on Oct 9, 2023
Dear Jon, thank you for your rating, much appreciated.Regards

10/10 Excellent

Gillian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, very clean, nice public areas and great breakfast
Stayed 1 night in Sep 2023
Response from steve on Oct 3, 2023
Dear Gillian, thank you for your lovely feedback and rating of 10, Very much appreciatedRegards

8/10 Good

Susan P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night before holiday.
We had a good nights rest. Dinner not to bad. Breakfast very good.
Stayed 1 night in Sep 2023
Response from steve on Oct 2, 2023
Dear Susan, thank you for both your rating and commentsRegards

10/10 Excellent

Alasdair

Stayed 1 night in Sep 2023
Response from AS on Oct 1, 2023
Hi Alasdair,we are glad to see you enjoyed your stay RegardsAdam

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff and waiting staff were really nice and helpful. Lovely bed. Unfortunately the room maid hadn't a clue about how to make a bed - the bottom sheet wasn't tucked in and the duvet cover was only half on the duvet. Very uncomfortable. Breakfast was very nice indeed.
Stayed 3 nights in Sep 2023
Response from steve on Sep 28, 2023
Dear Eileen, thank you for your rating and comments, both very much appreciated.RegardsSteve

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was efficient polite and friendly , the sevice was excellent, only one fault the mattress was too firm for me and i found it too uncomfortable to sleep
Stayed 1 night in Sep 2023
Response from steve on Sep 28, 2023
Dear carol, thank you for your rating and comments and sorry to read that the mattress was to firm for you.Regards

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean room . Staff very friendly and helpful . Excellent breakfast
Stayed 2 nights in Sep 2023
Response from steve on Sep 25, 2023
Dear Annette, thank you for your rating and feedback, much appreciatedRegards

8/10 Good

VINCENT

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money.
Stayed 1 night in Sep 2023
Response from steve on Sep 25, 2023
Dear Vincent, thank you for your rating of 4 and commentsRegards

10/10 Excellent

KO KO

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Kirsten on Oct 28, 2023
Dear Guest,Thank you very much for your rating of 5!Please know that this is appreciated by the team.Kind regards,Kirsten.

8/10 Good

Yuko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from tk on Sep 21, 2023
Dear YukoThank you for your rating and comments, both very much appreciatedAnd hope we see you here again at Holiday Inn in the near futureRegardsTracy Knights

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, helpful and welcoming
Stayed 4 nights in Sep 2023
Response from steve on Sep 25, 2023
Dear Anne, thank you for your rating of 5 and always nice to read such commentsRegards

8/10 Good

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was modern, really well cared for and staff were incredibly helpful. Great value for money. The noise in the rooms due to motorway traffic and very noisy air con the only issue.
Stayed 4 nights in Sep 2023
Response from steve on Sep 12, 2023
Thank you for your feedback and rating and my apologies for any noise disturbance caused by the motorway and air-conditioning.Regards

8/10 Good

Margaret

Travelled with partner
Liked: Staff & service, amenities
We had a pleasant stay, food and drink very reasonable.Staff very polite and considerate.
Stayed 13 nights in Aug 2023
Response from steve on Sep 8, 2023
Dear Margaret, thank you for your rating and comments, both very much appreciatedRegards

10/10 Excellent

Yuko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Steve on Sep 7, 2023
Thank you for your rating of 10, very much appreciated and makes it all worth while.Thanks you

8/10 Good

Sean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member I had to ask help from were courteous, well mannered and very helpful.
Stayed 1 night in Sep 2023
Response from steve on Sep 4, 2023
Dear Sean, thank you for your rating of 4, very much appreciated.Regards

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Steve on Sep 5, 2023
Dear John, thank you for your rating of 10, really makes our day!Regards