Terrace/patio

Reviews of TownePlace Suites Billings

2.5 out of 5
TownePlace Suites Billings
2480 Grant Rd, Billings, MT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 235 out of 328 reviews" "
Rating 8 - Good. 59 out of 328 reviews" "
Rating 6 - Okay. 20 out of 328 reviews" "
Rating 4 - Poor. 8 out of 328 reviews" "
Rating 2 - Terrible. 6 out of 328 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay
Stayed 1 night in Feb 2024
Response from Mary Kathryn on Feb 20, 2024
I am so glad that you had a great stay, Stephanie! Thank you for choosing TownePlace Billings.

10/10 Excellent

Dawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Becky Meidinger GM on Jan 22, 2024
Thank you for taking the time to share your experience. We appreciate your business and hope to see you again when your travels bring you back to Billings.

10/10 Excellent

Philip, Bristol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff!!! Best ever!!!
Stayed 2 nights in Jan 2024
Response from Becky Meidinger GM on Jan 19, 2024
Thank you for your comments, I will ensure our staff is recognized for a Job Well Done! We appreciate you taking the time to review your stay. We hope to see you again soon. Becky MeidingerGeneral Manager

10/10 Excellent

Tanya

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Becky Meidinger GM on Jan 8, 2024
Thank you for taking the time to share your experience. We look forward to seeing you again when your travels bring you to Billings.

10/10 Excellent

Andrew, Polson

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Home away from Home" TownePlace Suites in Billings is clean, quiet and comfortable. Staff is top-notch - very friendly and responsive. Lots of parking, area to walk the dog and close to shopping and great dining options.
Stayed 2 nights in Dec 2023
Response from Becky Meidinger GM on Jan 3, 2024
Thank you for taking the time to share your experience with us. Our staff is appreciative of your comments, they work hard and it is nice to be able to recognize them for a "Job Well Done!" We hope to see you again when your travels bring you back to Billings. Have a great New Year.

10/10 Excellent

Dawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Becky Meidinger GM on Jan 3, 2024
Thank you, we look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good location and good breakfast
Stayed 1 night in Dec 2023
Response from Becky Meidinger GM on Jan 8, 2024
Thank you for sharing about your stay, we hope to see you again soon. Safe travels.

10/10 Excellent

Ryan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Becky Meidinger GM on Dec 26, 2023
Ryan, thank you for taking the time to share your review. We are pleased to hear that you enjoyed your stay and we look forward to seeing you again when your travels bring you back to Billings. Happy New Year!

10/10 Excellent

Donald

Stayed 1 night in Nov 2023
Response from Becky Meidinger GM on Dec 26, 2023
Donald, thank you for your review.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfy room. Great location for dining & quick access to freeway. Staff was great!
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 2, 2023
Dear Christine, Thank you for choosing TownePlace Suites Billings and sharing your experience!

8/10 Good

Bette

Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 16, 2023
Dear Bette, Thank you for staying with us and taking the time to share your rating!

10/10 Excellent

Ryan, woodland

Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 2, 2023
Dear Ryan, Thank you for staying with us in Billings and sharing your five-star rating!

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & easy check in!
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 3, 2023
Dear Brad, Thank you for choosing TownePlace Suites Billings and sharing your review!

10/10 Excellent

Bill

Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 19, 2023
Dear Bill, We appreciate you staying with us and sharing your 5/5 rating!

10/10 Excellent

william

Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 19, 2023
Dear William, Thank you for staying with us in Billings and sharing your 5/5 rating!

10/10 Excellent

Janet, Rogers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place! Good breakfast. Would stay here again.
Stayed 1 night in Sep 2023
Response from Mary Kathryn on Sep 19, 2023
Janet,I would like to thank you personally for choosing TownePlace Suites Billings. I am so pleased to see that you enjoyed your stay and enjoyed our breakfast. Thank you for the feedback; we look forward to welcoming you back in the future!!

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2023
Response from Becky Meidinger GM on Aug 21, 2023
Thank you for taking the time to share your experience. We are pleased that you enjoyed your stay and we look forward to seeing you again when your travels bring you back to Billings.

10/10 Excellent

Mary Fran, Bozeman

Liked: Cleanliness, staff & service, property conditions & facilities
The person who checked me in, Lela, was so great - very friendly and professional, even though she was new and learning. There was a gentleman helping her who was also so kind.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 15, 2023
Dear Mary Fran, Thank you for choosing TownePlace Suites and sharing your experience! We hope to see you next time travel brings you back to Billings.

6/10 Okay

Cheryl

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Becky Meidinger GM on Jul 31, 2023
Thank you, Cheryl, for taking the time to share your experience.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please Learn Human Decency
Hotel was great minus the 10 minutes it took for the water to get hot and the worn out couch. Now the other guest are a different story. Loud and rude. Anyone not on the first floor needs to learn how to walk lightly and stop slamming doors. Pet owners clean up after your pet. Dont leave whiney dogs alone in your room. Stop using a non fixed leash on aggressive dogs. Your dogs bad behavior is your fault.
Stayed 14 nights in Jun 2023
Response from Chloe on Jul 7, 2023
James, Maintaining a pleasant atmosphere within our guest rooms and common areas is always a key priority. On behalf of our entire team, I sincerely apologize for falling short of meeting your expectations. We hope to have you stay with us again in the future and see the improvements we have made thanks to your comments.

10/10 Excellent

Harvey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff! Clean and comfortable with a nice kitchenette in my room. Really convenient restaurants within walking distance. Minutes drive to local mall. Excellent.
Stayed 4 nights in Jun 2023
Response from Becky Meidinger GM on Jun 27, 2023
Harvey, I appreciate you taking the time to share your positive rating for the property. I am proud of our staff and the efforts they put forth to ensure we are providing a comfortable and clean property for our guests. Thank you for your comments we will review with our team, so they know their efforts are noticed. We look forward to seeing you again.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
Our hotel rooms we're very clean and well stocked. Our stay was great. No problems. Parking was great and safe. We felt safe in the area. Customer service was great. Anytime we needed anything we we're helped. Breakfast was decent. They did run out of stuff but tried to restock fastly. The hot chocolate and coffee at all hours was a nice touch. Our family enjoyed the outside fire and the indoor pool.
Stayed 3 nights in Jun 2023
Response from Becky Meidinger GM on Jun 27, 2023
Ashley, thank you for taking the time to share your positive experience. Our team works hard to keep on top of the extra little things like the coffee and hot chocolate in the public spaces. It is nice that it is noticed, we appreciate your business and hope to see you again.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and welcoming staff. Conveniently located and very quiet.
Stayed 1 night in Jun 2023
Response from Becky Meidinger GM on Jun 27, 2023
Nancy, thank you for sharing your experience. We appreciate your positive feedback. Our team is dedicated to ensuring our travelers are comfortable during their stay. We look forward to seeing you again when your travels bring you to Billings.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kudos to Becky
The staff has been extraordinarily nice. Kudo’s to Becky at the reception desk yesterday, we were amazed at what a welcoming and positive person she was.
Stayed 1 night in Jun 2023
Response from Chloe on Jun 19, 2023
Thank you for your great comments about Becky, she truly is an amazing asset to our team. We will be sure to mention your positive comments about her during our next meeting. We hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Robert

Stayed 8 nights in May 2023
Response from Chloe on Jul 7, 2023
Robert, Thank you for the 5/5 rating. We are pleased to read that you had a nice stay. Safe travels, and we look forward to having you visit us again in the future.

6/10 Okay

edward

Liked: Cleanliness, staff & service, property conditions & facilities
We occupied the room for two weeks. Hotel staff were good. Room was clean, but small. Had problem with TV., Wi-Fi very poor and TV signal. Tried to watch three different movies and stopped before the end of the movie. probably won’t stay there again.
Stayed 14 nights in May 2023
Response from Hotel Management on Jun 8, 2023
Dear Edward, Thank you for staying with us and taking the time to share your feedback. We appreciation you mentioning our good staff and clean though we do apologize for the problem with the signal. We'll be looking into this as we aim to provide excellent experiences for all our guests.

10/10 Excellent

Tammi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Management on May 23, 2023
Dear Tammi, Thank you for staying with us in Billings and sharing your 10/10 rating!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! thank you!
Stayed 2 nights in May 2023
Response from Hotel Management on May 23, 2023
Dear Maria, Thanks for staying with us in Billings and taking the time to share your review!

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
We went for a concert there in town and stayed at the hotel, it’s very clean outside and inside… staff was very friendly
Stayed 1 night in May 2023
Response from Hotel Management on May 23, 2023
Dear Kristina, Thank you for choosing TownePlace Suites Billings when you came in town for a concert! We are so glad you enjoyed your stay, and we hope to see you again.

8/10 Good

Whitney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great! Super friendly staff. Very clean. Great breakfast. Wonderful pool. Only downside was the wifi was very weak.
Stayed 2 nights in May 2023
Response from Hotel Management on May 15, 2023
Dear Whitney, Thank you for staying with us and taking the time to share your feedback! We hope to see you again next time travel brings you to the area.

10/10 Excellent

Jaclynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in Billings
For the two of us, it was a very comfortable studio with kitchenette. There was plenty of room. There was clever multi-purpose furniture and exceptional amounts of storage space, including a large closet with drawers, shelves and hanging space. We appreciated details like a non-slip bath mat, grab bar in bath in a regular room, ample supplies for cooking, and good lighting/eclectric outlet options. Our only wish was for a few more ecologic touches. They used wall mounted shampoo etc. dispensers to avoid overuse of small plastic bottles but they did not have a way to recycle. For a week long stay, it was the most comfortable set-up we've encountered at this price point.
Stayed 8 nights in Apr 2023
Response from Hotel Management on May 8, 2023
Dear Jaclynn, We are delighted to hear about your recent stay with us and really appreciate your feedback. Feedback such as yours is reviewed with our entire team to continue to improve our service and amenities for our future guests. I hope you will consider us again the next time you are in Billings.

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super great property! The hotel was the cleanest place I’ve stayed in a long time. The staff was really friendly, the rooms were large and very nice. Great location in the newer part of Billings close to all major shopping and restaurants. Highly recommend!
Stayed 2 nights in Apr 2023
Response from Hotel Management on May 1, 2023
Dear Katie, Thanks so much for staying with us in Billings and sharing your review! We are glad to hear you enjoyed your stay. Safe travels!

10/10 Excellent

Sonni

Stayed 3 nights in Mar 2023
Response from Hotel Management on Mar 30, 2023
Dear Sonni, Thank you for staying with us in Billings and sharing your 10/10 rating!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Chloe on Mar 28, 2023
Eric, thank you for the 10/10 rating. We are pleased to provide an exceptional stay. We look forward to your return!

4/10 Poor

Christine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathtub had hair in it, toilet broke and we had to fix the chain, and there was a corner of the room that was soaking wet from an apparent water leak. There was visible water damage to the wall so water was coming in from somewhere. The breakfast was also poorly stocked both mornings. We will not stay here again.
Stayed 2 nights in Mar 2023
Response from Hotel Management on Mar 27, 2023
Dear Christine, We are sorry to see that you did not enjoy your stay with us. We aim to provide excellent hospitality to each guest, and we apologize for falling short of expectations. We will be sharing your comments with our team for improvement.

6/10 Okay

RANDY

Stayed 1 night in Mar 2023
Response from Hotel Management on Apr 10, 2023
Dear Randy, Thank you for staying with us and taking the time to share your rating.

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
It was like having a gorgeously updated small apartment!
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 28, 2023
Dear George, Thank you for staying at TownePlace Suites Billings and sharing your review! We are so glad you enjoyed it.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
They had great.staff with with super service. The only negative maybe price.
Stayed 5 nights in Feb 2023
Response from Hotel Management on Feb 20, 2023
Dear Thomas, Thank you for staying with us and taking the time to share your feedback! We appreciate you mentioning the super service from our staff. We hope to see you again next time travel brings you to the area.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Chloe on Feb 6, 2023
Thank you for staying with and taking the time to give us this 10/10 rating. We are pleased to provide an exceptional stay. Safe travels, and we look forward to having you visit us again in the future.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Hotel Management on Jan 10, 2023
Dear Jeff, Thank you for staying with us in Billings and taking the time to share your 10/10 rating!

10/10 Excellent

Camila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy
Great stay! Hotel is very comfortable. Kitchen is a plus;) We enjoyed our stay. Hotel is near mall, grocery stores and shops. Wish the pool was warm enough so we could swim but there was a heat in the area only. Breakfast was good 😊
Stayed 2 nights in Dec 2022
Response from Hotel Management on Jan 2, 2023
Dear Camila, Thank you for staying with us and taking the time to share your wonderful review! We are so glad you enjoyed your experience at TownePlace Suites Billings and hope to see you again next time travel brings you to the area.

8/10 Good

Phillip

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great for both check in and check out. The room was clean and comfortable. Very nice stay for the family.
Stayed 1 night in Dec 2022
Response from Becky on Dec 28, 2022
Thank you Phillip, for taking the time to share your review. We appreciate your comments and look forward to seeing you again when your travels bring you back to Billings. We wish you a Happy and Safe New Year. Becky MeidingerGeneral Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Anna, Seattle

Travelled with pets, Travelled with partner
Liked: Staff & service
We booked a 1-bedroom king suite. The room smelled of strong pet urine odor. Worth noting that it is a pet friendly property which is a huge plus. But the carpet did not seem like it had been cleaned. We also did not have hot water in the room. We contacted the front desk agent, who was very friendly. She moved us to a room with two queen beds. That room did not have strong pet odors and did have hot water, so that was a plus. However, we were not compensated for any portion of the room change, even though it was a significant downgrade.
Stayed 1 night in Oct 2022
Response from JordanC on Oct 19, 2022
Hello Anna, Thank you for taking the time to leave a review and share feedback. I'm sorry you had to move rooms due to a smell, this is not the impression we want our guests to have. I appreciate your feedback and will use it as ongoing examples of how we can improve our service and accommodate guests that we need to change.

2/10 Terrible

Aaron

Stayed 1 night in Oct 2022

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are awesome. Its so nice to have a kitchen. The pool was fun and the workout room has a lot of nice equipment.
Stayed 7 nights in Jul 2022
Response from JordanC on Aug 6, 2022
Thank you so much for your kind words! Im so happy you enjoyed your stay with us. Thank you for sharing your thoughts with other travelers.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from JordanC on Jul 21, 2022
Thank you for taking the time to leave a review of your stay! I hope you enjoyed your time with us and hope to see you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from JordanC on Jul 21, 2022
Hello! Thank you so much for the wonderful rating and for taking the time to give us a review. I hope you enjoyed your time in Montana and we hope youll think of us when you travel through again!

6/10 Okay

Kurt

Liked: Cleanliness, staff & service
First disappointment with a Marriott brand
I have never heard of this brand of Marriott hotels. But it had the Marriott name so I spent over $200 to spend the night there. Greatly disappointed for that price. The sheets were so old and worn you could actually see through them. I mean these sheets should have been replaced a year or two ago. Burn holes in the carpet, tried to get fresh air because of the overpowering deodorizer smell in the room and the loud AC two stories down made it impossible to sleep with the window open. I choose hotels based on excellent reviews and this one showed a 9.2 on my travel app , not sure what went wrong here or if I just got unlucky with their worst room. But two thumbs up for the housekeeping, what they actually have control over was very clean which I appreciated of course.
Stayed 1 night in Jul 2022
Response from JordanC on Jul 8, 2022
Hi Kurt, thank you for your feedback! I'm certainly disappointed that you weren't satisfied with your stay. I have passed on your comments about our sheets to my housekeeping manager as this is not acceptable to us either! I do appreciate you staying with us, and again thank you for your feedback!

10/10 Excellent

Mauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Montana
Very nice, very clean, very comfortable and very good value for your money.
Stayed 1 night in Jun 2022
Response from JordanC on Jul 6, 2022
Thank you so much for taking time to leave a review and feedback, I really appreciate it! I'm so happy to hear you enjoyed your stay with us. Safe travels, we hope to see you again.