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Reviews of Howard Johnson by Wyndham Billings

2 out of 5
Howard Johnson by Wyndham Billings
1345 Mullowney Ln, Billings, MT

Reviews

5.6
Rating 10 - Excellent. 145 out of 1003 reviews" "
Rating 8 - Good. 181 out of 1003 reviews" "
Rating 6 - Okay. 195 out of 1003 reviews" "
Rating 4 - Poor. 209 out of 1003 reviews" "
Rating 2 - Terrible. 273 out of 1003 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

LaMont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024

2/10 Terrible

Lauren

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Cheap but was dirty and very out dated.
Stayed 1 night in Apr 2024

2/10 Terrible

Matt

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room did not appear clean, when first entering. There is no carpet flooring, the tile or laminate was dirty. Then as we made our way into the restroom, we found the sink area was full of dark spots, realized it was hair dye. The bathtub had this weird caky stuff on the edge. I grabbed a disinfectant wipe and started wiping the edge of the tub, came off pretty easily with a wipe. As I continued wiping, more caky stuff came up, then I started picking up hair with the wipes. By the time I was done with the tub, I had 3 different types and colors of hair and none seem to be from the top of someone’s head. Then I moved onto the sink area. Same issue there, caky stuff on the rim of the sink. Once I completed wiping it, it was clear that this room had not been cleaned. We were concerned the sheets weren’t clean. Went to the front desk to ask for a refund, the desk clerk refused to refund $. It was 10:30 pm we were exhausted, with 7 am competition. Found a room at another hotel. Next morning my husband tried to call the manager, no manager there. It has been a week, still no call back from the manager. Others that we knew from the competition, experienced the same issue. They too tried to get $ back and were denied, but offered a different room. They took it and demanded cleaning supplies and cleaned it themselves. Disappointed and out $250.
Stayed 2 nights in Apr 2024

4/10 Poor

Eric

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room 133 was in disrepair. The toilet wasn't seated properly, so it was unstable and water leaked out when flushed. No plug in the sink. Repairs needed.
Stayed 1 night in Apr 2024

8/10 Good

MERIAH J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Feb 2024
Response from Howard Johnson Management Team on Apr 18, 2024
We're glad to hear that you found our staff nice during your stay. Providing friendly and helpful service is important to us. If there's anything else we can do to improve your experience next time, please let us know. We appreciate your feedback and hope to welcome you back again soon!

8/10 Good

MERIAH J

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids love the slide
Stayed 2 nights in Feb 2024
Response from Howard Johnson Management Team on Apr 18, 2024
We're delighted to hear that the kids enjoyed the slide! Creating fun and memorable experiences for our younger guests is always a priority for us. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you all back for more sliding adventures in the future!

10/10 Excellent

leslie, Elgin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought we might be taking a chance with some of the reviews i read...Very pleasantly surprised. The room was clean and nice, actual Keurig in the room. The pool was super great, the breakfast was average for most hotels, very good and fresh. ACTUALLY super excited to stay tgere again. Grandkids loved it!
Stayed 1 night in Apr 2024
Response from Howard Johnson Management Team on Apr 18, 2024
We're thrilled to hear that you had such a pleasant surprise during your stay! Providing clean and comfortable accommodations, along with enjoyable amenities like the Keurig and pool, is our top priority. We're delighted that your grandchildren loved it too! Your feedback means a lot to us, and we can't wait to welcome you back for another fantastic stay in the future.

8/10 Good

CHRIS

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Check in was quick and easy. Building was older and needs some maintenance. Door handle was loose and held together by a wing nut. Fridge had left over food and was turned off so it smelled. Bathroom was tiny, barely room to close the door.
Stayed 1 night in Apr 2024
Response from Howard Johnson Management Team on Apr 18, 2024
Thank you for your feedback regarding your recent stay. We're glad to hear that check-in was quick and easy for you. However, we apologize for any inconvenience caused by the condition of your room. Maintaining a comfortable and well-maintained environment is important to us, and we're sorry to hear about the issues you encountered with the door handle, fridge, and bathroom. Your comments will be shared with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Shaina

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Room was terrible
Stayed 1 night in Apr 2024

2/10 Terrible

Brooke

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Krystle

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Amenities
We like the pool
Stayed 1 night in Mar 2024

6/10 Okay

Andrew, Calgary

Travelled with family
Liked: Staff & service, amenities
Not like I remember it. Ok for the price. I really like their breakfast. Pool is good. Room is clean, but walls are too thin. Bed was ancient. Don’t stay on the second floor because there’s no elevator to lug your luggage in. I probably won’t stay here again.
Stayed 2 nights in Mar 2024
Response from Howard Johnson Management Team on Apr 18, 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our breakfast enjoyable and that you appreciated the cleanliness of your room and the quality of our pool. We apologize for any inconvenience caused by thin walls and the lack of an elevator on the second floor. Your comments will be taken into consideration as we strive to improve our facilities and services. We understand your decision, but we hope you'll reconsider and give us another chance to exceed your expectations in the future. If there's anything else we can do to enhance your stay, please let us know. We appreciate your input and hope to welcome you back again soon.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Marissa

Travelled with family and small children
Disliked: Cleanliness
The freezer in our room was filthy with spilt chocolate milk everywhere, the doors from the outside were always unlocked. You never had to use your hotel key to get in the building through the side doors
Stayed 3 nights in Mar 2024

4/10 Poor

Lynnette

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled like musty/moldy. It was just rundown looking, the whole hotel.
Stayed 2 nights in Mar 2024

6/10 Okay

Kristina janee

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms and outside of building are in big need of repair. I booked hotel partially because of pool and waterslide shown in pics. When checking in found out that the water slide was an extra fee per person which is ridiculous, and should be listed when looking to reserve a room.
Stayed 1 night in Mar 2024

6/10 Okay

Larry

Liked: Staff & service
staff very nice. Fitness center had broken treadmill and bike Good breakfast.
Stayed 7 nights in Mar 2024

10/10 Excellent

Elexis

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

2/10 Terrible

Skiela Mager

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was blood on the lamp shade, sticky bathroom floors, dirty shower and sheets. Would not let us cancel- found a different hotel anyways. Terrible.

6/10 Okay

Maria

Travelled with family
Disliked: Property conditions & facilities
The Tv did not work at all. The internet service was not great either.

10/10 Excellent

Bobby

Stayed 1 night in Mar 2024

6/10 Okay

Leianna

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Chad

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The place is a very good place would be a very nice place if it could be updated the rooms are filthy the property is going downhill just like everything in the world I'm sure it's staff and not wanting to do their job properly but management and ownership should take responsibility it's sad because it would really be a nice place
Stayed 2 nights in Mar 2024

2/10 Terrible

Jaron

Stayed 1 night in Mar 2024

2/10 Terrible

Michelle

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Liked the staff the pool amenities and breakfast clean room shower could have been better pressure ect. Room next to washer room was very noisy hard to get to sleep. Scary to see people sleeping in the hallways
Stayed 1 night in Feb 2024

4/10 Poor

Samantha

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The microwave in the room didn't work very well. Took 10 minutes to heat up something. Pool was nice, kids loved it. Breakfast was alright, biscuits were hard. Staff was pretty good. Felt like I was called a name when I pronounced Wyndham wrong though. Overall it was a good stay. I might stay there again.
Stayed 2 nights in Feb 2024

2/10 Terrible

Cody

Travelled with family and small children
Called and solidified reservations ahead of booking requesting adjoining rooms. Confirmed with staff explained it was for my 12 year daughters birthday party and we needed adjoining rooms. Put in notes as well. Only to arrive at the hotel an they give us two rooms not adjoining and inform me that if it’s my daughters birthday I was gonna have to pay another 250.00 for the usage of the pool. Was not agreed to ahead of time. Caught in a bind as friends of daughter showing up. Staff was very rude and then later said we will give u adjoining rooms . So we go pack up all our things and wait and wait and wait , only to be told they gave them to someone else!!I will NEVER NEVER STAY THERE Again. Rooms were dirty and musty.
Stayed 1 night in Feb 2024

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Was close to shopping
Stayed 2 nights in Feb 2024

2/10 Terrible

Steve

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was like sleeping in a basement. Bed seemed more like a full not a queen and rooms are small & cramped. Toilet ran all night.
Stayed 1 night in Feb 2024

4/10 Poor

Shane

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Would not stay there again
Stayed 4 nights in Feb 2024

2/10 Terrible

Cliff

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rundown and outdated. Rooms, stairwells, and hallways, dirty. Will not return or recommend anybody.
Stayed 3 nights in Feb 2024

6/10 Okay

Taeler

Liked: Staff & service
Stayed 1 night in Feb 2024

4/10 Poor

Teresa

Travelled with family and small children
Liked: Amenities
The heaters didn’t work! I was hot in one room at 64° and I stayed in another room that I was cold at 84°….
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
$
Stayed 1 night in Feb 2024

10/10 Excellent

Marcie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we could complain about is the floor felt a bit sandy.
Stayed 1 night in Feb 2024

8/10 Good

Daniel A

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fridge didnt work,coffee maker had weed in it, old chees burger under table
Stayed 2 nights in Jan 2024

6/10 Okay

Troy

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Decent place, just didn’t vibe with us.
Booked this hotel for the pool. It’s an extra $5 to use waterslide. It was 10 degrees outside, the heater, couldn’t keep room 122 remotely warm. One thin blanket on bed. Was a chilly night. Everytime we walked out of the room, into the hall. Very strong smell of marijauna. We aren’t pot smokers and it was a big turn off for us. We stayed two nights, didn’t get any housekeeping. So in a nutshell, our stay really sucked. For a $152 a night king room. I don’t feel we got our moneys worth. We usually stay at the ledge stone hotel, a few miles east of this one. They don’t have a pool for the grandkids, but half the money and a lot nicer.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kayci

Stayed 1 night in Jan 2024

4/10 Poor

Abram

Stayed 1 night in Jan 2024

4/10 Poor

Rachel

Travelled with family, Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and the hottest hot tub I've ever been in it was amazing 😍
Stayed 2 nights in Dec 2023

6/10 Okay

Erin

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice. I'm heading back to Billings and staying there again.

6/10 Okay

Mary

Stayed 1 night in Dec 2023

6/10 Okay

Katie

Travelled with family
Disliked: Staff & service
You have to pay extra to utilize the waterslide.
Picked this location for the water slide in the pool. When we got there we were informed we would have to pay an extra $5 per kid per day for our kids to use the slide. Also one front desk employee told us we could have drinks at the pool as long as they stayed on a table, then another one came in and made us take them out and said they are not allowed. There were no pool towels available either.
Stayed 1 night in Dec 2023

10/10 Excellent

Miranda, Boise

Liked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I pulled up and parked, there was a guy getting sexual favors in the car park next to me I had to pay extra $20 for two kids that were two and five on top of an extra to ride the waterslide in their cold pool. Then I was approached by other guests who are headed to the front desk to demand refunds because of bedbugs. The second night I was supposed to stay Christmas Eve with my family my two year old grandson picked up drug paraphernalia from under their bed and when I brought it to the front desk, staff threw it away. Acted like it was nothing offered no options no refund only offered to call the cops because I was screaming at her, no doubt screaming is an understatement. My two year-old grandson picked up drug paraphernalia could have stuck it in his mouth and they refused to do anything about it except make me leave after paying $120 to stay there that night I don’t recommend Howard Johnson as I will be calling the health department and filing complaints against the officers that came down because their response was this isn’t the best hotel to stay in Billings , maybe they should put that on their website out-of-towners don’t know !!! I fully intend on seeking this and getting justice for all those that have been done wrong by this company! as having worked for this company in another town I am well aware of what could have been done to solve the issue and how it should’ve been handled. When I tried to give it to the lady at the front desk, she herself would not
Stayed 1 night in Dec 2023

8/10 Good

Dallas

Stayed 1 night in Dec 2023