Title: Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire cabin # Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball Family-friendly slopeside fun with hot tub ## Photo gallery for Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball ![Smart TV, fireplace, foosball - Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball (Big Bear Lake)](https://images.trvl-media.com/lodging/61000000/60010000/60006200/60006107/a84d8338.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Smart TV, fireplace, foosball - Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball (Big Bear Lake)](https://images.trvl-media.com/lodging/61000000/60010000/60006200/60006107/6eefa5ee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Smart TV, fireplace, foosball - Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball (Big Bear Lake)](https://images.trvl-media.com/lodging/61000000/60010000/60006200/60006107/6a29c119.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball (Big Bear Lake)](https://images.trvl-media.com/lodging/61000000/60010000/60006200/60006107/12d51b02.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball (Big Bear Lake)](https://images.trvl-media.com/lodging/61000000/60010000/60006200/60006107/22d475c2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Amenities - Policies Escape to Big Bear and experience the serene ambiance of Jackhorn, an AvantStay home. This cabin offers a haven with its stone wall accents, generous windows framing the perfect snow view outside, plush sofas by the fireplace for cozy nights in and a hot tub under starry skies. ## Reviews 9.0 Wonderful ### Entire cabin 3 bedrooms2 bathroomsSleeps 86278 sq ft ## Popular amenities - Hot tub - Kitchen - Washer - Dryer - Pet friendly - Free WiFi ## Add dates for prices Check-in Check-out Travellers ## About this property ### Entire place You'll have the entire cabin to yourself and will only share it with other guests in your party. ### Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball Welcome to Jackhorn, an AvantStay home! With Snow Summit ski resort only a stroll away, this serene cabin nestled amongst fragrant pines offers a dreamlike setting for your idyllic escape to Big Bear. The interior is open space living at it's finest, with soaring high ceilings, stone wall accents, and generous windows that frame the perfect view of snow falling outside. As the sun rises, head to the veranda and breathe in the crisp mountain air with your cup of freshly brewed coffee, then continue the festivities outdoors with an apres-ski BBQ feast or stargazing from the steamy hot tub. The cozy living area provides a haven after a day on the slopes with plush sofas and a fireplace to settle in for a movie or game night with your crew! In the summer, go for a bike ride around beautiful Big Bear. In the winter, the slopes are at your fingertips, with the main ski lift only 6 houses away! Nearby Activities: Snow Summit Ski Resort, Big Bear Alpine Zoo, Oakside Restaurant, Teddy Bear Restaurant, Big Bear Lake. AvantStay provides a personalized hospitality experience to elevate your stay. With our Concierge Service, guests have access to our tech-enabled services like fridge stocking, private chefs, massages, transportation, special occasion celebrations, baby gear rentals, ski gear, beach gear, and more. For anything you need, we’re at your fingertips! Home Truths: \- This home allows pets for a fee. If undisclosed pets are brought into the home without AvantStay's approval there is a fine of $500 per pet. \- Please note that we do not provide firewood, so you will want to bring your own. \- This home does not have AC. \- This home can accommodate 8 people but a maximum of 7 adults. \- Please note, all persons (including infants, children and visitors) at the home are counted towards the total occupancy of the home. Guests cannot exceed the permitted occupancy at any time. \- No amplified sound is permitted outside at any time. \- Indoor sound cannot be loud enough to be audible at the property line. \- Use of outdoor spas and other outdoor activities are prohibited from 10pm - 7am \- Guests are responsible for disposing of trash at the local dumpsites in accordance with the City of Big Bear policy. Charges may apply if left on the property. \- This Jackhorn home's backyard is semi-private and shares a low fence with our Jumper Home. \- Bedroom 3 is the accessway to the back deck. \- AvantStay plows and clears the driveway and one pathway to the front door. We provide shovels for guests to use should they wish to clear paths on any other part of the property. Parking Details: 3 vehicles can park in the driveway. No street parking. This home comes with a pack n' play travel crib and a high chair available. \--- The room configuration is as follows: Primary Bedroom / King bed Bedroom 2 / Twin over full bunk bed & twin single Bedroom 3 / Queen bed \+ 2 twin size tri-fold sleeping mats ​​​​​​​--- You will be asked to sign a Big Bear Good Neighbor Policy prior to your stay. This is a smoke-free property. Violation of the no-smoking policy will result in forfeiture of the security deposit, a $300 smoking fee, and liability for any fire or property damage costs. As part of our commitment to being good neighbors, occupancy limits and quiet hours (9pm-8am) are strictly enforced. No speakers or sound systems will be provided for use in our properties. Violation of any noise ordinances will be subject to fines that can reach up to $10,000 per violation. Events or parties are not allowed without prior written approval and an additional fee. Any unauthorized parties or events will be shut down and a fine will be assessed. Please inquire for more information about our event policies and fees. There is nothing more important to us at AvantStay than the health, safety, and experience of our guests & staff. We've enhanced our cleaning and sanitation protocols and are taking extra care to disinfect all surfaces between reservations with hospital-grade disinfecting solutions. As a reminder, we do work with 3rd party vendors to maintain the property, and although we adhere to the strictest CDC guidelines and advise all contractors to wear PPE equipment, we can not always enforce. We strongly advise guests to please deny access if any vendors fail to meet and adhere to these standards. IDs will be requested for verification after booking. All bookings over 30 days require a security deposit. We report and prosecute all Credit Card Fraud. License No. LC20200390 ## Property amenities ### Ski - Close to skiing - Ski-in/ski-out access ### Pool/Spa - Hot tub ### Internet - Available in the cabin: Free WiFi ### Parking and transportation - Parking on site ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Microwave - Oven - Refrigerator - Stovetop - Toaster ### Bedrooms - 3 bedrooms - Bedsheets provided ### Bathroom - 2 bathrooms - Hair dryer - Shower - Towels provided ### Living spaces - Fireplace ### Entertainment - Smart TV ### Outdoor areas - Balcony - Barbecue grill ### Laundry - Laundry facilities - Washing machine ### Comfort - Heating ### Pets - Pet friendly ### Suitability/Accessibility - Smoking not allowed ### Services and conveniences - Iron/ironing board ### Location highlights - In the mountains - Near a zoo ### Things to do - Bicycles - Foosball table - Ski-in/ski-out access ### Safety features - Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property) - Smoke detector (host has indicated there is a smoke detector on the property) - First aid kit - Fire extinguisher - Deadbolt lock ### General - Bicycles - Unit size: 6,278 square feet ## Similar properties ![Property grounds](https://images.trvl-media.com/lodging/124000000/123820000/123812800/123812773/f12ff9cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cozy 2-BR/2-BA cabin in Big Bear perfect for a relaxing, close to the slopes Big Bear Lake - Washer - Dryer - Parking available - Barbecue grill [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=123812773&PinnedHotelID=123812773&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/111000000/110980000/110975700/110975622/w1152h760x2y0-84b01cf5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Teddy Bear Chalet: Hot Tub, Game Room, Firepit Big Bear Lake - Kitchen - Washer - Dryer - Fireplace 10 Exceptional 1 review CA $367 CA $918 total includes taxes & fees Feb 10 - Feb 11 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=110975622&PinnedHotelID=110975622&HadPinnedHotel=true®ionId=-1&adults=2) ![WiFi, bed sheets](https://images.trvl-media.com/lodging/125000000/124260000/124252900/124252840/5ffab5ec.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dogs OK Golf Course Close to Slopes Fireplace Big Bear Lake - Kitchen - Washer - Dryer - Pet friendly [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=124252840&PinnedHotelID=124252840&HadPinnedHotel=true®ionId=-1&adults=2) ![2 bedrooms, travel crib, free WiFi, bed sheets](https://images.trvl-media.com/lodging/113000000/112910000/112908500/112908458/w1348h900x2y0-c056a75a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cedar Chalet-2bed-1bath/Bear Mtn Big Bear Lake - Kitchen - Free WiFi - Laundry - Outdoor Space [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=112908458&PinnedHotelID=112908458&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/118000000/117760000/117759000/117758982/3db2061c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Spacious 3BR Chalet Big Bear Lake - Kitchen - Washer - Dryer - Pet friendly 6.4 5 reviews CA $171 CA $481 total includes taxes & fees Jan 29 - Jan 30 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=117758982&PinnedHotelID=117758982&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/107000000/106540000/106539300/106539242/d306f5f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### LakeFront Manor, amazing luxurious home, with dock and hot tub! 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You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation Property Registration Number VRR-2022-1882 ### Property is also known as Jackhorn By Avantstay Spectacular Cozy Cabin w/ Hot Tub 9c19e1b1-fdf8-11ea-bd88-511a481cb7ea ## About the area Located in Summit Estates, a neighborhood in Big Bear Lake, this cabin is in the mountains. Snow Summit and Big Bear Mountain Resort are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit The Village. Traveling with kids? Consider Bowling Barn and Big Bear Solar Observatory. Spend some time exploring the area's activities, including skiing. [Visit our Big Bear Lake travel guide](https://www.expedia.ca/Big-Bear-Lake.dx6919) [View more Cabin rentals in Big Bear Lake](https://www.expedia.ca/Big-Bear-Lake-Cabins.d6919-aaCabins.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C34.23844%2C-116.88885&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ErSqQuQvQllfRd-F51I0Ko9num4=) Big Bear Lake, CA ### What's nearby - ![Snow Skiing at Big Bear, CA. ](https://images.trvl-media.com/place/6919/91c0e189-92ac-43c9-8b0c-84d893755d8f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Big Bear Mountain Resort 3 min walk \- 0.3 km - ![A3GPW9 Snow Summit ski area and vacation homes at Big Bear Lake San Bernardino Mountains California](https://images.trvl-media.com/place/6065459/f2444205-793d-4d1c-a065-11a9dea440e1.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Snow Summit 3 min walk \- 0.3 km - ![BIg Bear lake landscape, with lakeside cottages, mountains covered in pine trees and snow covered peaks in the distance.](https://images.trvl-media.com/place/553248635975749287/cbe63cad-a965-41dd-8164-8f0d1d679a47.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) The Village 4 min drive \- 2.3 km - All-Mountain Xpress Lift 5 min walk \- 0.5 km - Eagle Point 10 min walk \- 0.9 km ### Getting around - San Bernardino, CA (SBD-San Bernardino Intl.) 68 min drive ### Restaurants - McDonald's 18 min walk - Starbucks 3 min drive - Carl's Jr. 11 min walk - Taco Bell 3 min drive - Applebee’s | IHOP 17 min walk ## Frequently asked questions ### Is Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball pet-friendly? ### How much is parking? ### What time is check-in at Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball? ### What time is check-out at Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball? ### Where is Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball Reviews ## Reviews ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative. [More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 15 8 - Good 7 6 - Okay 4 4 - Poor 0 2 - Terrible 0 ### 9.2 Cleanliness ### 9.4 Location ## Reviews ### 6/10 Okay #### Miles T. Mar 5, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Everything was great except a few important things The staff were great. Super helpful and quick to answer my questions. The place itself was pleasant. A few complaints: mattress was terrible, shower pressure was terrible, no hot pads in the kitchen. ##### Miles T. Stayed 3 nights in Feb 2024 ### 8/10 Good #### Marcio S. Jan 25, 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Excellent location and cozy accommodation. This is an excellent house located really close to the slopes. Our family was very happy with the selection, as we had 2 kids (6 and 5) and it was very convenient to go back to the house in the middle of the day to have lunch and get some rest.The house is very well maintained and very cozy and comfortable. The reasons why I did not give a 5 star rating may seem trivial, but worth mentioning.- not enough knives for 8 people to eat at the same time;- no placemats, so there is a risk of ruining the wooden table;- only one kitchen towel, so it makes it hard to manage cooking and cleaning at the same time;- now, for the most important. The dishwasher needs to be deep cleaned ASAP. The dishes were coming out as dirty as they went in and, when I looked inside, the bottom filter was very dirty, so we ended up hand washing (or rewashing) most of the dishes. Which makes my earlier point of only one kitchen towel a little more relevant. ##### Marcio S. Stayed 3 nights in Jan 2025 ### 8/10 Good #### Isaac B. Sep 1, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Overall a great location and excellent customer service. Second time staying here. The master bedroom is extremely comfortable. The downstairs bedrooms: mattresses extremely uncomfortable. Can feel springs poking into our backs. The downstairs beds squeak if even just turning over. Woke up so sore. The customer service is excellent. Would be nice to have a TV in both of the downstairs bedrooms. The fan in the room with the bunk beds rattles and had to be turned off. Amenities are great though. The mattresses however: ouch. ##### Isaac B. Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Kegan H., Irvine, California Mar 11, 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great stay! Great stay walking distance to snow summit ##### Kegan H. Stayed 3 nights in Mar 2022 ### 10/10 Excellent #### Scot R. Feb 19, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great Family Stay Close to Snow Summit, spacious and in better condition than many rentals in the area. ##### Scot R. Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Dawn G. Aug 1, 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Management were really nice and helpful Our experience was good and we are really happy with our stay at this property. Really nice cabin ##### Dawn G. Stayed 2 nights in Jul 2022 ### 10/10 Excellent #### Jen A. Aug 2, 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great Location This cabin was walking distance to Snow Summit. Very clean and had everything we needed. Beds were extremely comfortable with quiet evenings so we slept well. We had a terrific time and will definitely be staying here again. ##### Jen A. Stayed 2 nights in Jul 2021 ### 10/10 Excellent #### Sarah R. Jul 16, 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Mountain bike trip We went to ride the mountain and enjoy the cooler weather. The location could not have been better and the cabin was perfect for friends and family! ##### Sarah R. Stayed 3 nights in Jul 2022 ### 10/10 Excellent #### Robert N. May 9, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Big Bear Weekend Great location! Cabin was nice, well equipped, and best of all, only a short walk to lifts! Like under 3 minutes. Highly recommended! ##### Robert N. Stayed 3 nights in Apr 2023 ### 10/10 Excellent #### Bryar J. Feb 5, 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Gorgeous Cabin We had the best time!! The location of this property and it’s cleanliness was perfection. It had everything we could have wanted or needed. We would definitely like to come back and enjoy this little piece of heaven amongst the snow and Mountain View’s. ##### Bryar J. ### 8/10 Good #### Julie S. Feb 12, 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Nice place and location Great location and set up. We enjoyed our he games, foosball table, and hot tub. We had a few small glitches ( grill didn’t work, etc) but the management was responsive. Great for 1-2 families with a close location to the slopes ;) ##### Julie S. Stayed 3 nights in Feb 2021 ### 10/10 Excellent #### Constanza A. Dec 27, 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Vacation It was such a great experience. Great communication with property owner. Had a complete blast! The location was spectacular. Will definitely want to do this every year! ##### Constanza A. Stayed 2 nights in Dec 2022 ### 10/10 Excellent #### Sara K. Dec 28, 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Xmas weekend Great and spacious property! cannot beat the location!!!! We were able to get in touch with someone very quickly if needed. we had a wonderful Xmas!!!!!! ##### Sara K. Stayed 3 nights in Dec 2021 ### 10/10 Excellent #### Joshua H. Apr 15, 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Good layout and easy walk to slopes Layout worked great for two small families. Hot tub was perfect and property managers were very communicative. Had an issue with a fire alarm battery overnight and the hot tub temperature one day, but both were addressed promptly. Would definitely stay here again! ##### Joshua H. Stayed 4 nights in Mar 2021 ### 10/10 Excellent #### James P. Mar 28, 2023 Liked: Cleanliness, communication, location, listing accuracy #### Perfect location Located a few steps from Snow Summit Lodge and lifts, this location was stellar! The house was clean and the beds were very comfortable. Check-in was a bit weird but I think that’s mostly due to the rules/regulations of the city. Great stay and would do it again! ##### James P. Stayed 2 nights in Mar 2023 ### 8/10 Good #### Isaac B. Jul 13, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Overall wonderful Excellent communication when things were wrong. ##### Isaac B. Stayed 5 nights in Jul 2023 ### 8/10 Good #### Yolande H. Apr 23, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great location Overall the stay was great. We had a few hiccups. Needed some kitchen basics and the spa cleaner turned down the temperature of the hot tub. When the teens came back from a day of snowboarding it was cold. The management company was quick to respond but water takes time to heat up. They need to fix the fan in the about the bedroom because in the master, you hear it click all night long if it is left on. We would rent again. ##### Yolande H. Stayed 7 nights in Mar 2024 ### 8/10 Good #### John N. Aug 8, 2022 Liked: Check-in, communication, location #### Wasn't as clean as expected. Overall was okay, just issue with what was expected and showed in pictures wasn't what was there. ##### John N. Stayed 4 nights in Jul 2022 ### 10/10 Excellent #### Dustin P. Mar 14, 2023 Liked: Cleanliness, communication, location, listing accuracy #### Big Bear Work Trip Great experience. Took a client to Big Bear to ski snow summit. Love the proximity to the mountain. Check-in process could have been improved. Had to reach out many times to get instructions to enter the unit. Made for an anxious day as we were coming up at night and had no other place to stay. Got instructions about an hour before we made it to the cabin. One other small thing was the coffee pot was cracked so had to get coffee at Starbucks. Outside of that, all good. ##### Dustin P. Stayed 2 nights in Mar 2023 ### 6/10 Okay #### Blaine T. Apr 20, 2023 Liked: Location Disliked: Cleanliness, check-in #### Convenient Location The location is walking distance to Snow Summit which is great. The road is busy, but you can just walk to the lifts. The house was not very clean when we arrived and smelled badly of cigarette smoke. The communication with the rental agency was difficult because there was always a different person contacting you and then there was no follow through. The hot tub had not been cleaned and no one was sent out. Overall, it was fine and there was a lot of room, but we would not stay again and not recommend this property. Especially because the cleaning fee was so high and the house was dirty. ##### Blaine T. Stayed 2 nights in Mar 2023 ### 6/10 Okay #### Jodi A. Aug 30, 2022 Liked: Cleanliness, communication Disliked: Check-in, location, listing accuracy #### The cabin is beautiful and very comfortable and fit 6 adults nicely The check in process was confusing and complicated when it didn’t need to be. The jacuzzi broke twice so only used it 2 days out of 5\. The shower head in the master needed replacing and was the second day. There was a flood in the carpet at the foyer from recent rains. The next day they had a guy with a rug doctor and someone to fix and clean the jacuzzi. The kitchen was I’ll equipped for anyone to cook meals which we did everyday. It’s on a very busy street which I guess we should have guessed being it’s on Summit Blvd and at the base of Snow Summit. We did not know it has a lot of traffic due to mountain bikers. However, we really enjoyed our stay with our family of 6 adults. We played board games that were offered. Played corn hole in the back which we brought. Should be offered. And had great meals around the large, family style table. I would not rent this cabin again due to the traffic noise, jacuzzi issues, water pressure and I’ll equipped kitchen. But we made the best of it. AvantStay who is the management did reply quickly but there is a big difference between a management company running a vacation rental vs a family. I’ll choose a family vacation rental everytime because they care and use it themselves so it’s well equipped and spa like. This was not that! ##### Jodi A. Stayed 5 nights in Aug 2022 ### 6/10 Okay #### Sarah N. Apr 10, 2023 Liked: Cleanliness, location, listing accuracy Disliked: Check-in, communication #### This property is in a great location and very comfortable. Actually renting this place was somewhat of a nightmare. We had a originally booked a weekend in February for skiing, however due to a state of emergency being declared in the area and all roads being closed, we were not able to access the property. The property would not consider a refund even though hotels and rental agencies (they won't let you even mention. The other one in your review) were all giving refunds . I contacted VRBO who got them to agree to reschedule then they told us we had to reschedule within 30 days and the only dates they had open were weekdays. Vrbo got them to agree to extend that for 60 days, which still wasn't ideal. They wouldn't even let us chose another property that was available at a time that worked for us. When we finally got to the check in process it took several emails and texts because they first told us we had a 2 hour window during which we had to check in in person. When I told them we wouldn't be arriving by the 6pm time their office closed, they did send me a code to access the property, but not the address. That took another several messages in which they kept telling me I had to check in in person and fill out some form that I had already filled out. And then when we did arrive at 11pm at night the code to the door didn't work, and there were no street numbers on the house, so we had to guess based on pictures, and the house next door is identical. All in all, the place is great once you finally get in. The property management company AvantStay is a nightmare. Having to take our ski trip after the winter snow was done and well into slushy spring skiing was a bummer. Had they just let us rent a different place earlier in the season it would have been a lot better ##### Sarah N. Stayed 4 nights in Apr 2023 ### 10/10 Excellent #### Ramona H., San Marcos, CA Dec 20, 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Weekend Getaway with the Family Overall we had a great time. We ran into a small snag with check in but the management team handled the issue quickly and refunded our early check in. On the first night we came home to no hot water (tripped breaker) but like the issue with check in the management team sent someone to fix the issue and it was taken care of in about 20 minutes. The cabin was clean when we arrived, the instructions for the heater, and hot tub were posted and easy to understand, the kitchen was well stocked with pots/pans and utensils. The only things that could be added as a convenience would be salt, refills for the seasoning tower and cooking spray. Other than that I was satisfied with the set up and there was list on the refrigerator of the local stores to pick up anything I needed. The location was the reason I booked the Jackhorn, we're a family seven with teens and small children. Our older kids were able to walk to and from the cabin after snowboarding while I was able to play in the backyard snow with the little kids. Later my husband and I were able to hit the slopes together while the kids watched movies. It's literally a 2 minute walk to Snow Summit. We had a great family weekend, and our kids are happy! ##### Ramona H. Stayed 2 nights in Dec 2021 ### 8/10 Good #### Cindy A. Aug 28, 2021 Liked: Check-in, communication, location, listing accuracy #### Great location for all Big Bear activities! Just what we needed for a spur-of-the-moment getaway! ##### Cindy A. Stayed 2 nights in Aug 2021 ### 10/10 Excellent #### Cicely M. May 26, 2021 Liked: Cleanliness, communication, location, listing accuracy #### Wonderful property for family! A bit of a hiccup with the initial check-in but the owner made up for it with the actions they took to make sure we were comfortable. The property was clean and very well stocked with kitchen supplies. It was really like a home away from home. It was well represented online and the photos were accurate. The only thing that could have made it better would have been an outdoor firepit.(Personal preference. :-) Great location especially for the winter months. I would definitely recommend this house to others and would look to stay there again for future visits to Big Bear. ##### Cicely M. 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