[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire home # Big Bear Reset • Hot Tub • Large Game Room Vacation home in Big Bear Lake with kitchen and balcony ![Exterior](https://images.trvl-media.com/lodging/67000000/66960000/66953500/66953461/430d0c66.jpg?impolicy=resizecrop&rw=598&ra=fit) ![TV, fireplace, video games, offices](https://images.trvl-media.com/lodging/67000000/66960000/66953500/66953461/4ab63856.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge, microwave, oven, stovetop](https://images.trvl-media.com/lodging/67000000/66960000/66953500/66953461/e3b449f4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge, microwave, oven, stovetop](https://images.trvl-media.com/lodging/67000000/66960000/66953500/66953461/78b2b6f2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/67000000/66960000/66953500/66953461/b5d38151.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Amenities - Policies - Location Escape to Big Bear Reset, a serene mountain retreat nestled among the trees. Unwind with family and friends in this spacious single-story home featuring a wood-burning fireplace, large deck with BBQ grill, and 6-person spa for relaxation. 9.6 Exceptional ### Entire home 3 bedrooms2 bathroomsSleeps 8 ## Popular amenities - - - Dryer - Washer - Fireplace - Barbecue grill ## Add dates for prices Check-in Check-out Travellers ## About this property ### Entire place You'll have the entire home to yourself and will only share it with other guests in your party. ### Big Bear Reset • Hot Tub • Large Game Room Summary: Welcome to Big Bear Reset. The perfect mountain getaway tucked in the trees to reset and unwind! We are located .6 to the new Big Bear Zoo, and .8 to Bear Mountain Resort. \- Sleeps 8 \- Large deck \- BBQ grill \- Spa \- Large quiet lot \- Wood burning fireplace \- Large game room \- Full kitchen with oven, fridge, dishwasher and beverage fridge. \- Laundry room \- Central heating The Space: The Home- Single story 1680 sq feet, with carpet and hardwood flooring throughout. This home has 3 bedrooms, 2 bath, gourmet kitchen, washer dryer. Large game room with all types of games for the youngest visitor and oldest! Parking for 2 cars only Bedroom 1(master bedroom, attached bath)- includes a king bed, wood burning stove, sitting nook, large closet, dresser, 55" smart tv and direct access to back patio area. Bedroom 2- Includes queen sized bed, mirrored closet, 43" smart tv and dresser. Bedroom 3- Includes 2 sets of twin bunk beds, and 43" smart tv Bathrooms-We provide shampoo, conditioner, body wash, cotton rounds, q tips, and floss picks. We do provide limited hand towels and wash cloths. 8 bath towels are provided. (Not for lake use, please bring extra for lake.) Bathroom 1(Master bath)- shower/tub combo. Single sink Bathroom 2- Large shower, with double shower heads. Single sink Kitchen- Full sized fridge, gas stove, dishwasher to help you enjoy more of your time! Fully stocked with all utensils, dishware, and cookware. Including blender, waffle iron, and instant pot! Wonderfully stocked coffee and tea bar. A starter pack of paper towels, and trash bags are provided. Along with dish soap, coffee grounds, sugar, and treats for good pups. Dining- Located off the kitchen, seating for 5 at dining table. Extra bar top seating for 4. Living room- Large leather sectional, smart 75" television for streaming all your favorite apps, and dvd player. Fireplace- Natural wood burning fireplace. We do not provide wood. It can be purchased and delivered to the home. Reach out to arrange drop off. Game Room- Converted 2 car garage. Has everything to keep the youngest to seasoned traveler entertained. Pool table, arcade games, and 55" smart tv. Laundry- Full sized HE washer and dryer. Yard- Relax in the large outdoor space! Grilling area with plenty of space for all your supplies. Spa- 6 person seating. To be used only between 7A-10P per city Upper area of yard has picnic table. Plenty of room to run around and explore! Front yard- Patio furniture to sit and enjoy nature. Parking- Paved parking for 2 vehicles only. If traveling in summer. Like most homes in Big Bear there is no AC. Fans are provided. If traveling in winter, we highly suggest purchasing trip insurance! We have a strict cancellation policy and will stand by it. Winter months can be challenging with snow, ice, road closures, and other things. Cover yourself by purchasing the trip insurance. We hope you chose Big Bear Reset for your trip. If there are any other questions, please reach out! Guest Access: You have access to the entire house with exception to one closet/pantry in the kitchen. The Neighborhood: Quiet Moonridge neighborhood a short distance to all that Big Bear has to offer! \- .6 miles to Big Bear’s New Zoo \- .8 miles to Bear Mountain Ski Resort \- .8 miles to Bear Mountain Golf Course \- .9 miles to Moonridge Coffee \- 1 mile to Dank Donuts \- 1.6 miles to Walgreens \- 2.1 miles to Big Bear Snow Play \- 2.2 miles to Starbucks \- 2.2 miles to Vons Grocery \- 2.2 miles to Stater Bros \- 2.2 miles to Snow Summit Ski Resort \- 2.8 miles to Lake Access (Stanfield Cutoff) \- 2.9 miles to Alpine Pedal Path Trail \- 3.3 miles to Pine Knot Marina \- 3.6 miles to The Village \- 4.1 miles to Alpine Slide \- 5.8 miles to Boulder Bay Park Getting Around: Public transportation is limited. Please look up Mountain Transit. There is a stop .5 miles from the home. Other Things to Note: We believe that expectations for both host and guest are met, when things are clear. Just some things to note. Please note in winter months: The roads are plowed regularly, but you may need 4x4 vehicle and chains. We are not responsible for any weather related travel issues. Reminder- This is the mountains. We do our best to control what we can. We hire Terminix to spray and leave bait for pests, do our best to prevent rodents. Annual removal of weeds. Most of our homes do have sap producing trees. Violation of the restrictions will result in eviction without refund. Any cancellations requesting full refund, will need to provide proper documentation to the hosting site. We will NOT cancel your reservation for you. All requests to change date, must be done a minimum of 14 days before your stay. Prices may change due to change of date. If you instant book, you assume responsibility that all restrictions will be followed. We will not be responsible for any eviction, fine, or inconvenience due to disregarding the restrictions placed for Big Bear Lake and Big Bear City. City of Big Bear Lake Good Neighbor Policy must be respected at all times. Please review the city rules. Do not exceed the occupancy limit Do not exceed the stated occupancy at any time during your stay. The maximum number of adult occupants may be less than the total maximum occupancy. NO PARTIES ALLOWED. No parking in street or yard Parking is only permitted in the driveway, designated parking spaces, and garage. This includes trailers. The maximum number of vehicles permitted is on the exterior sign. No amplified music 24/7 Amplified music is not permitted to be heard beyond the property line 24/7. Close your windows to avoid music carrying beyond the property line. Head inside at 10:00 p.m. Noisy outdoor activities and spa use are prohibited from 10:00 p.m. – 7:00 a.m. Take your furry friend with you Take your dog with you so they do not disturb surrounding neighbors. You will find that Big Bear Lake is very dog-friendly! Take trash to dumpster locations Trash needs to be taken to a local dumpsite. Clean Bear locations: 4190 Garstin Drive & 39690 Big Bear Blvd. Consequences Unfortunately, a few of our guests refuse to extend common courtesy and neighborly behavior toward the guests and residents around them. For those guests who have come to party and disrupt the peace and tranquility of the neighborhoods, there are costly and severe consequences. Fines The minimum fine for violating the rules stated previously is $500 per violation. A second offense is $1000 per violation. Eviction Unruly guests who blatantly disregard the rules and expectations will be evicted without a refund. In addition, costly citations may be issued to the reservation holder. License-VRR-2022-0819 Interaction with Guests: We will leave you to enjoy Big Bear, unless any issues arise. We are almost always available to contact. Please use the messaging option. These messages get sent to our whole team and is the fastest way to get a hold of us. ## Property amenities ### Pool/Spa - Hot tub ### Internet - Available in the house: WiFi ### Parking and transportation - Onsite parking options include a garage ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Microwave - Oven - Paper towels - Refrigerator - Stovetop - Toaster ### Bedrooms - 3 bedrooms - Bedsheets provided ### Bathroom - 2 bathrooms - Shampoo - Shower - Soap ### Living spaces - Fireplace ### Entertainment - TV - Video games ### Outdoor areas - Balcony - Barbecue grill - Garden ### Laundry - Laundry facilities - Washing machine ### Work spaces - Office ### Comfort - Heating ### Pets - Pet friendly ### Suitability/Accessibility - Hardwood flooring in public areas - Smoking not allowed ### Services and conveniences - Iron/ironing board ### Safety features - Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property) - Smoke detector (host has indicated there is a smoke detector on the property) - First aid kit - Fire extinguisher ### General - Garden ## Similar properties ![Outdoor dining](https://images.trvl-media.com/lodging/28000000/27320000/27311700/27311640/2450d387.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lakefront Paradise Chalet with Beautiful Views and Easy Walk to the Village Big Bear Central - Kitchen - Washer - Dryer - Pet-friendly 9.4 Exceptional 214 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=27311640&PinnedHotelID=27311640&HadPinnedHotel=true®ionId=-1&adults=2) ![TV, fireplace](https://images.trvl-media.com/lodging/37000000/36350000/36346400/36346328/3ac9c9aa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BREATHTAKING LAKE VIEWS - HUGE GREAT ROOM & GAME ROOM, DUAL FIREPLACES, PACMAN! 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If found to have more than we are li... ### Pets Pets allowed Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome ### Events No events allowed ### Smoking Smoking is not permitted ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Onsite parties or group events are strictly prohibited Host has indicated there is a carbon monoxide detector on the property Host has indicated there is a smoke detector on the property Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation Property Registration Number VRR-2022-0819 ### Property is also known as Vrbo Property Big Bear Reset Hot Tub Large Game Room Big Bear Reset • Hot Tub • Large Game Room Big Bear Lake Big Bear Reset • Hot Tub • Large Game Room Private vacation home 686d416e9e2d0600222943ff ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6¢er=34.238712,-116.86056&zoom=13&channel=expedia-HotelInformation&maptype=roadmap&scale=1&path=color:0xFFFFF|weight:2|fillcolor:0x005AEB7F|enc:ac_pEnighU%3FQ%3FS%40S%3FQ%40S%40S%3FQBQ%40Q%40S%40QBQBQBSBQBQBQBQDQDQBQDQDODSDOFODQFQFODOHOFQFMFQHMFOHOFMHOHMJMHMHMHMJMHMJKJMJKJKJKJKJIJMLIJILKLGJILILILGLILGLGLGLGNGLELELGNENELCLCNENCLCNCNCNALCNANANANALAN%3FN%3FN%3FN%3FL%3FN%3FN%40N%40N%40N%40L%40NBN%40NBLBNBNBLDNBLBNDLDNFLDLDLFNFLFLFLFLHLFLHJHLHLFJJLHJHJLLHJJJJJJJJJLHJJLHLJLHLHLHLHLHNHLFNHNHLFPFLFPFNFNFNDPFPDNFNDRDNBPDPDPBPDPBPBPBPBRBP%40P%40PBR%40P%40P%40R%40P%3FR%40P%3FR%3FR%3FP%3FP%3FR%3FPAR%3FPAPARAPAPCRAPARCPCPCPCPCPERCPEPENCPEPEPGNEPGPENGPGLGPGNGNGNINILGNINILILINILIJKLILKLIJKLKJKJKJKJMJKJKHMJKHMHMHKFMHMHMFMHMFMDOFMFMDMFODMDODMBODMDO%40OBMDO%40OBO%40M%40OBO%3FO%40O%40O%3FM%40O%3FO%3FOAO%3FMAOAO%3FOCOAMAOCOAOEMCOAOEMEMCOEOEMEMGMEOGMGMEMGMIMGMIMIMGKIMIMIKKMIKKKKKKKKKKKKKMKKIMKMIMIKIMKOIMIMGOIOGMIOGOGOGOIQEMGQGOEQGQEOEQEQEQCOEQEQCSCQCQCQCQCQCSAQASAQCQ%3FQASAQ%3FSAQ%3FS%3FQ&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=YQqLyPo715eHbYZiK2ztz02rU-8=) Big Bear Lake, CA #### What's nearby - Big Bear Alpine Zoo - 8 min walk - 0.7 km - Bear Mountain Golf Course - 13 min walk - 1.2 km - Bear Mountain Express Lift - 15 min walk - 1.3 km - Snow Summit - 6 min drive - 3.8 km - The Village - 7 min drive - 5.6 km #### Getting around - San Bernardino, CA (SBD-San Bernardino Intl.) - 72 min drive #### Restaurants - ‪Circle K - ‬7 min drive - ‪Starbucks - ‬4 min drive - ‪Bear Mountain Ski Resort - ‬16 min walk - ‪Moonridge Coffee Company - ‬15 min walk - ‪Dank Donuts - ‬16 min walk ## Frequently asked questions ### Is Big Bear Reset • Hot Tub • Large Game Room pet-friendly? > Yes, pets are allowed at this property. ### How much does it cost to stay at Big Bear Reset • Hot Tub • Large Game Room? > As of Oct 12, 2025, prices found for a 1-night stay for 2 adults at Big Bear Reset • Hot Tub • Large Game Room on Oct 23, 2025 start from CA $189.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Big-Bear-Lake-Hotels-Big-Bear-Reset-Hot-Tub-Large-Game-Room.h66953461.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### What time is check-in at Big Bear Reset • Hot Tub • Large Game Room? > Check-in begins at 4:00 PM. ### What time is check-out at Big Bear Reset • Hot Tub • Large Game Room? > Check-out is at 10:00 AM. ### Where is Big Bear Reset • Hot Tub • Large Game Room located? > Located in Moonridge, this vacation home is within 1 mi (2 km) of Big Bear Mountain Resort, United States Adaptive Recreation Center, and Bear Mountain Golf Course. Chair 5 and Chair 2 are also within 1 mi (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Big Bear Reset • Hot Tub • Large Game Room Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.8 Location 10 - Excellent 35 8 - Good 5 6 - Okay 2 4 - Poor 0 2 - Terrible 0 ### 10/10 Excellent #### Jason T. Jul 4, 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### mountain time with the fam The property was comfortable, clean, and had everything we needed. It was in a great location and made for a relaxing and enjoyable getaway. We would definitely stay here again! ##### Jason T. Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Steph L. Jun 8, 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great stay - as advertised Great stay! Thumbs up. ##### Steph L. Stayed 6 nights in Jun 2025 ### 10/10 Excellent #### Stephen V. Mar 16, 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great stay Great place to stay with your family ! Very clean and useful and close to the mountain. Would go again. ##### Stephen V. Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### George G. May 21, 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Awesome We had a wonderful time at the cabin. Very beautiful cabin with Everything and more. I highly recommend this cabin. ##### George G. Stayed 2 nights in May 2025 ### 8/10 Good #### Esmeralda R. Jan 11, 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great location Great location! Perfect for a big family. Game room was a hit amongst the kids. ##### Esmeralda R. Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### David W. Nov 30, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Fun Property Great property that our family stayed at for Thanksgiving Holiday. Great and enjoyable time! ##### David W. Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Dominic F. Mar 4, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Overnight stay Awesome property and very clean. Would definitely stay again! ##### Dominic F. Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Cindy M. Feb 22, 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Perfect We had an incredibly fun time with our grandkids. Nobody was ready to leave this peaceful place. Thank you Seth! ##### Cindy M. Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Angela J. May 28, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Wonderful place to stay Really enjoyed our stay. Home had enough space for us all to relax and spend time together. Kitchen was well stocked. Really appreciated the spices that were in the kitchen too! Great location. Would definitely stay here again! ##### Angela J. Stayed 3 nights in May 2024 ### 10/10 Excellent #### Edwin R. Apr 1, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great place to spend with family We have a great time with my family. The game room is amazing for teenagers and the place is just perfect! ##### Edwin R. Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### Keena S. Apr 17, 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Spring Break Getaway Great getaway for spring break. Did all the things Big Bear has to offer besides skiing. Location was amazing for Bear Mountain. Zoo is almost walkable as well. Home was amazing. Only small inconvenience was master bath sink has no hot water and zero pressure. Shower worked great though. Washing machine didn’t work , seems to short out, think it’s just dated. No other complaints. Great trip! Will come back again in winter. ##### Keena S. Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Stephanie A. Jul 7, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great time! We had a great time at the cabin and the game room was a huge hit!! ##### Stephanie A. Stayed 3 nights in Jul 2023 ### 10/10 Excellent #### Heidi M. Jun 22, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Tranquility This is our second time staying at Cabin Reset. We absolutely love staying here when we visit Big Bear. Our stay was very relaxing and we love playing the arcade games as well with enjoying the spa. The home is very clean, spacious and private. It’s also at a great location to everything. We highly recommend booking this location when visiting Big Bear! ##### Heidi M. Stayed 4 nights in Jun 2024 ### 8/10 Good #### Heidi M. Sep 1, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Relaxing stay We have stayed here twice already but for this stay my husband’s allergies were really bad. He has cat allergies and he was having a bad reaction like a cat was there. Overall it was a wonderful stay. ##### Heidi M. Stayed 4 nights in Aug 2024 ### 10/10 Excellent #### Mark L. Nov 24, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great stay We had a great stay at this cabin the games room was a big win everyone had fun. The bedrooms were a good size. A small problem with the heating when we got in but was sorted out very fast great communication. We will stay there again. ##### Mark L. Stayed 4 nights in Nov 2023 ### 10/10 Excellent #### Jason B. Jun 29, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great family get-a-way! The house is great for all ages. We all had fun playing the games while being able to enjoy the fresh mountain air! It's a short drive to the village and lake and a great location to take walks around the neighborhood. Would recommend if you are looking for a family escape! ##### Jason B. Stayed 3 nights in Jun 2023 ### 10/10 Excellent #### Jason W. Oct 23, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Nice family home!!! It was great from beginning to end. Love that everything we needed was available. This home was very clean and well thought out. The game room was a plus!! ##### Jason W. Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### barbara p., Indio,Ca Aug 13, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Fabulous Perfect stay. Easy in and out. Game room big hit. Everything close by. ##### barbara p. Stayed 7 nights in Aug 2023 ### 10/10 Excellent #### Anna P. Apr 25, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Cabin home for families The location of the property to Big Bear Mountain was excellent.The space in the home allowed our family to be comfortable. The jacuzzi was very clean and kept at a great temperature. The game room was so fun, overran the home was perfect for our family. ##### Anna P. Stayed 4 nights in Apr 2023 ### 10/10 Excellent #### barbara p. Jul 20, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Big bear This is our second time. Loved it again! Relief from the desert heat. One suggestion the carpet needs work. Looking forward to next year. ##### barbara p. Stayed 7 nights in Jul 2024 ### 10/10 Excellent #### AJ Z. Nov 23, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great cabin Just fix the water pressure in the 2nd bathroom. Shower was almost unusable. All else great. TY ##### AJ Z. Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Verified traveller May 6, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Best early birthday celebration ever!! When booking I fell in love with the property on the pictures alone but once we arrived we were blown away along with my puppers with how beautiful and spacious the property is. I rented the property to celebrate my 30th with friends and it was probably the best birthday celebration I’ve had. The primary bedroom was so amazing it was nice to have a space as big as my little studio apartment back in LA. The hot tub and game room were a hit I mean I can go on and on with how amazing it was. Would definitely book the property again!! 1000/10 would recommend. ##### Verified traveller Stayed 3 nights in May 2024 ### 10/10 Excellent #### Ken B. Oct 9, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### What a great place to stay While this is the most expensive and nicest place we have stayed in, we chose it because unlike our usual trip where it is just the wife and I and our fur babies, we had all the kids and their girlfriends this time and needed the space. This cabin was well worth the money spent as it was big and well appointed. It had all the comforts of home plus some. The game room was awesome for the kids and I enjoyed the spa. This is the first rental with a spa where the spa was actually usable and didn’t have an overpowering chlorine smell or was disgustingly dirty. The front yard was perfect for the dogs and very comfortable for us too. And that neighborhood. So quiet. This will definitely be a place we stay again when we need the room for family. Looking back on our 5 day stay, I really can’t think of a single negative to say. ##### Ken B. Stayed 5 nights in Oct 2024 ### 8/10 Good #### Alixza M., 15153 castana ave Sep 24, 2023 Liked: Check-in, communication, location, listing accuracy #### Family vacation Hello the home was very beautiful nice neighborhood loved it but it could of been more clean outside next to the hot tub out their was dog poop and I had to report that because I was going to bbq outside and also their was no Gas on the bbq grill and had to call them to see why so many problems…in the back yard and with dog poop it was a no no and then they need to fix the master bathroom the slide door in not we’ll hooked up so be very careful and also the the bed sheets had dog hair they could’ve done better on maintenance . Also they need to clean the hot tub spa well I went in and their was a top from a glass beer so be careful always check well . ##### Alixza M. Stayed 2 nights in Sep 2023 ### 6/10 Okay #### Diana L. Sep 30, 2023 Liked: Check-in, communication, location, listing accuracy Disliked: Cleanliness #### Not cleaned The place was nice we got there and there was dog feces on the carpet. I called and asked if they could come and clean it. They send maintenance and he said that he was not going to do that. He came to fix the water and bring them in because remember this part of that way we can control it and I can kind of get it pretty even that were broken so we had to clean up after somebody else’s pets. The game rooms was all sticky. The counters were not cleaned or wiped. Carpet was so dirty full of stains. I took pictures so they would know that it was not us. And let maintenance see it while he was there so he knew that those things had been there. My suggestion is if you’re going to have pets, they should not have carpet so at least they can clean up after the pets. I did take my two small pets. They were in a cage they are they are Mat trained. And we made sure to pick up after them inside and out. ##### Diana L. 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