Booked for a night away with my partner. We chose to upgrade the room but the room we were given was old, tired and outdated, without a fridge or basic amenities. We chose this hotel due to the spa, but unfortunately this experience was not at all relaxing. The pool was full of children, jumping in, shouting and splashing, and the rest of the spa was generally run down, with broken showers etc. Avoid the hotel restaurant. The food was average, with a basic menu. Service was extremely poor. Our waiter took each course to the wrong table, was more concerned with asking for cigarette breaks than serving us, and at one point he had an argument with another member of staff, who definitely appeared far more competent than him. Faulty Towers came to mind. Breakfast was again poor, with items missing. Both restaurants were outdated. The reception area was pleasant and most staff were friendly, but this is certainly not a 4* hotel.