BBQ/picnic area

Reviews of Residence Inn by Marriott Gaithersburg Washingtonian Center

3 out of 5
Residence Inn by Marriott Gaithersburg Washingtonian Center
9721 Washingtonian Blvd, Gaithersburg, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 190 out of 332 reviews" "
Rating 8 - Good. 85 out of 332 reviews" "
Rating 6 - Okay. 32 out of 332 reviews" "
Rating 4 - Poor. 13 out of 332 reviews" "
Rating 2 - Terrible. 12 out of 332 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay.
Stayed 1 night in Apr 2024
Response from Residence Inn Gaithersburg on Apr 14, 2024
Tara, Thank you for sharing your feedback with us.We are dedicated to make each guest’s stay unique and memorable. We are pleased that you have enjoyed your stay at the Residence Inn Gaithersburg.We look forward to welcoming you back soon.

6/10 Okay

Wendy

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brittanae R. on Apr 11, 2024
Hi Wendy,Thank you for your feedback. We look forward to seeing you again soon.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel met our need. It was a very pleasant stay.
Stayed 7 nights in Feb 2024
Response from Residence Inn Gaithersburg on Mar 28, 2024
Dear Stephanie,Thank you for sharing your feedback with us.We are dedicated to make each guest’s stay unique and memorable. We are pleased that you have enjoyed your stay at the Residence Inn Gaithersburg.We look forward to welcoming you back soon.

10/10 Excellent

Ronald Lee III

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Brittanae R. on Jan 22, 2024
Thank you for your feedback Ronald! We look forward to seeing you soon :)

4/10 Poor

Amy

Disliked: Cleanliness, staff & service, room comfort
Tv screen had big scratches all over it house keeping really domt check to see if you need anything day by day several employees that work the front desk were very rude terrible customer service not friendly at all
Stayed 1 night in Jan 2024
Response from Brittanae R. on Jan 13, 2024
Hi Amy, Thank you for taking the time to let us know about your experience while staying with us. Your experience of Residence Inn Gaithersburg is below our standard. You extend your reservation daily and our housekeeping staff and front desk always asks if you would like service and you decline. We are always here to assist you, if there is anything I could do for you to make your stay better please stop by the desk Ill be more than happy to help.

10/10 Excellent

Knycoe

Stayed 2 nights in Jan 2024
Response from Brittanae R. on Jan 13, 2024
Hi Knycoe, On behalf of the entire hotel team, I want to thank you for sharing your feedback!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

2/10 Terrible

Diana

Travelled with family
Disliked: Staff & service, amenities
Uncomfortable rooms with limited towels, toiletries, and light fixtures -- too much light with some and not enough with others. Bathroom faucet was splattering all over the place. Do not recommend. Over $600 for 3 nights.
Stayed 3 nights in Dec 2023
Response from Brittanae R. on Jan 13, 2024
Hi Diana,Thank you for sharing your feedback!

6/10 Okay

michael

Liked: Staff & service
A poor room layout puts the HVAC ducts 2 feet from the bed. Very loud cycling on and off during the night.
Stayed 4 nights in Dec 2023
Response from ZAhmed on Dec 28, 2023
Dear Michael, thank you so much for staying with us and provding the feedback in regards to the AC placement. It has been shared with the appropriate Managers for review.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, room comfort
Great hotel - a bit outdated/ needs some upgrades and maintenance
Stayed 28 nights in Nov 2023
Response from ZAhmed on Dec 28, 2023
Dear Mario, thank you so much for letting us know that you enjoyed your stay with us at Residence Inn Gaithersburg.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2023
Response from Zahmed on Dec 28, 2023
Dear Michael, thank you letting us know that you had a great stay with us at Residence Inn Gaithersburg.

8/10 Good

Javier

Stayed 2 nights in Nov 2023
Response from ZAhmed on Dec 28, 2023
Dear Javier, thank you for your feedback.

8/10 Good

Shoghik, Bikfaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was ok bit the heating system is ver noisy
Stayed 9 nights in Nov 2023
Response from ZAhmed on Nov 29, 2023
Dear Shighik, Thank you for letting us know about the heating system noise. Your feedback already shared with Chief Engineer to address the issue immediately.Thank you

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
a pleasant stay
Stayed 1 night in Nov 2023
Response from ZAhmed on Nov 9, 2023
Dear Michael, We are gad to hear that you had a pleasant and enjoyable stay with us at Residence Inn Gaithersburg.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great- recommend
We like it here. Everyone has been friendly and accommodating. We kept extending our stay and we would stay here again.
Stayed 7 nights in Oct 2023
Response from ZAhmed on Nov 6, 2023
Thank you so much for letting us know that you had a great stay with us!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Good area
Stayed 1 night in Oct 2023
Response from ZAhmed on Oct 29, 2023
Dear Mario, Thank you for letting us know that you had a great stay.

10/10 Excellent

Hayya

Stayed 3 nights in Oct 2023
Response from ZAhmed on Nov 6, 2023
Dear Hayya, We are glad to hear that you had a great stay with us.

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from ZAhmed on Oct 12, 2023
Dear Kathy, Thank you for letting us know that you enjoyed your stay. We look forward to your next visit.

8/10 Good

Amira

Liked: Staff & service, amenities, property conditions & facilities
I had a very nice and comfortable stay.
Stayed 1 night in Sep 2023
Response from ZAhmed on Oct 2, 2023
Dear Amira, Thank you for letting us know that you enjoyed your stay and we look forward to seeing you again.

8/10 Good

Gilberto

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 15 nights in Sep 2023
Response from ZAhmed on Sep 21, 2023
Dear Gilberto, Thank you so much for letting us know that you enjoyed your stay.

10/10 Excellent

Wounded

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Aug 2023
Response from ZAhmed on Sep 19, 2023
Thank you so much for letting us know that you had a great stay with us at Residence Inn Gaithersburg.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I was woken up my banging against the wall at 8 am due to maintenance working outside my room directly against the wall of the bedroom.
Stayed 1 night in Sep 2023
Response from ZAhmed on Sep 19, 2023
Dear Anonymous, I can't imagine what you must have felt so early in the morning hearing the noise. Please accept my sincere apology for any inconvenience this may have caused.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like Having My Own Apartment
Very nice room and hotel. Excellent staff and services. Good breakfast included each morning. Great location. Wonderful experience. Felt very comfortable, like it was my own apartment.
Stayed 7 nights in Aug 2023
Response from ZAhmed on Sep 19, 2023
We are glad to hear that you loved our hotel and the location. Hope to see you soon again!

8/10 Good

Charlotte

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, amnesties were as advertised and it was comfortable enough.
Stayed 5 nights in Aug 2023
Response from ZAhmed on Sep 19, 2023
Dear Charlotte, Thank you for letting us know that you enjoyed your stay. We look forward to seeing you again.

8/10 Good

Charlotte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property provided the right amenities that I needed to make my stay a good one.
Stayed 4 nights in Aug 2023
Response from ZAhmed on Sep 19, 2023
Thank you so much for letting us know that you enjoyed your stay.

8/10 Good

Vuong

Travelled with family
Liked: Room comfort
Comfortable and very adequate lodging option
Very convenient location next to major highways. The room is spacious and has excellent floor plan. The hallway and elevators are not clean however, and the smell of cooking from other rooms can drift into your room. The room cleanliness is adequate and average. Breakfast is adequate with a good selection of fresh fruits and yogurt. The outdoor sitting area is a plus. Overall, this is very comfortable, adequate and fairly priced option for an extended stay in Wash DC. The metro station is 1.5 miles from the hotel.
Stayed 3 nights in Jul 2023
Response from ZA on Aug 2, 2023
Dear Vuong,Thank you so much for providing the detailed review. Your feedback has been shared with the team to make necessary adjustments to improve the quality of public area cleanliness. We sincerely hope that you will keep Residence Inn a part of your future travel planning.

10/10 Excellent

Phillip M

Stayed 1 night in Jul 2023
Response from ZA on Jul 21, 2023
Dear Phillip M,We are glad to hear that your stay at Residence Inn was fantastic! We look forward to seeing you again.

8/10 Good

John

Stayed 4 nights in Jun 2023
Response from ZA on Jul 5, 2023
Dear John, Thank you so much for letting us know that you enjoyed your stay with us at Residence Inn Gaithersburg. We look forward to your next visit.

10/10 Excellent

Sophia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We could not have had a more pleasant stay! The staff was so welcoming and kind, and the breakfast was always so delicious. I would definitely stay here again!
Stayed 6 nights in Jun 2023
Response from ZA on Jul 5, 2023
Dear Sophia, Thank you so much for sharing your great experience at Residence Inn Gaithersburg. We look forward to your next visit.

6/10 Okay

Raquel

Disliked: Cleanliness
Not so clean, but great location.
Stayed 2 nights in Jun 2023
Response from ZA on Jun 27, 2023
Dear Raquel, Thank you for providing the valuable feedback. We are glad to hear that you loved the location.

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2023
Response from ZA on Jun 27, 2023
Dear Julian,Thank you for staying with us and we look forward to see you again.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Great pool. Loved our stay.
Stayed 12 nights in Jun 2023
Response from ZA on Jun 27, 2023
Dear Christine, We are glad to hear that you had a great stay with us. We hope to see you again whenever your travels bring you to the area.

10/10 Excellent

Ricardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice very good very friendly people specially the breakfast area, excellent customer service
Stayed 7 nights in Jun 2023
Response from ZA on Jun 27, 2023
Dear Ricardo, we are glad to hear that you enjoyed the breakfast and loved the customer service provided by our Team.

8/10 Good

Chilene

Stayed 5 nights in Jun 2023
Response from ZA on Jun 14, 2023
Dear Chilene, Thank you so much for taking the time to let us know that you had a great stay with us. We look forwarding to seeing you again in the near future,

8/10 Good

Antigou

Liked: Cleanliness
All went well, except the cleaning is behind sometime.
Stayed 7 nights in Jun 2023
Response from ZA on Jun 12, 2023
Dear Antigou, Thank you so much for taking the time to provide feedback. We have shared your comments with the Executive housekeeper to make necessary adjustments to the cleaning Schedule.

10/10 Excellent

Brooke

Stayed 1 night in Jun 2023
Response from ZA on Jun 27, 2023
Dear Brooke, thank you for letting us know that you enjoyed your stay.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!!!
Stayed 3 nights in May 2023
Response from ZAhmed on Jun 7, 2023
Dear William, Thank you so much for sharing the positive feedback, We hope to see you again.

2/10 Terrible

Amy

Stayed 10 nights in May 2023
Response from ZA on Jun 27, 2023
Dear Amy, we are sorry to hear that we were not able to provide you the great service every Marriott guest expects and deserves.

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Pool doesnt open until memorial day and it should be plainly and ststed on multiple locations. Staff was very friendly, excellent customer service, great breakfast, rooms are well appointed
Stayed 1 night in May 2023
Response from Residence Inn Gaithersburg on May 22, 2023
Hi Kelly,Thank you for your feedback!Outdoor pools are open on Memorial Day in Montgomery County.

10/10 Excellent

Ramses

Stayed 6 nights in May 2023
Response from ZAhmed on Jun 7, 2023
Dear Ramses, We are delighted to hear that you had an awesome stay with us.

8/10 Good

Alison

Stayed 6 nights in May 2023
Response from ZAhmed on Jun 7, 2023
Dear Alison, we are glad to hear that you enjoyed your stay. We hope to see you in the near future.

6/10 Okay

Misty

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
4 night stay
The hotel was quiet but we never got our room clean for the 4 nights we were there. The staff was friendly when we first got there after that they were kind of rude. The rooms were a little older no plug isn for electronics by the bed. But the location was perfect lots of restaurants and things to within walking distance. I do think it was overpriced.
Stayed 4 nights in May 2023
Response from ZAhmed on Jun 7, 2023
Dear Misty, Thank you for letting us know about your experience during your last stay. your feedback has been shared with the team to avoid this from happening again to any of our guest. Thank you

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in May 2023
Response from ZA on Jun 12, 2023
Dear Richard, We are glad to hear that you had a fantastic stay with us at Residence Inn Gaithersburg.Thank you

4/10 Poor

roshanak, plano

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
hotel is in need of updates, our AC/Heating was not working.
Stayed 5 nights in Apr 2023
Response from ZAhmed on Jun 7, 2023
Dear Roshanak, We are sorry to hear about the AC issues. It was reported the property Engineer immediately and was resolved. Thank you for your patience and the feedback.

10/10 Excellent

Charlene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 5 nights in Apr 2023
Response from ZAhmed on Jun 7, 2023
Dear Charlene, we are glad to hear that you had a great stay with us.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was not open but our stay was terrific otherwise.
Stayed 1 night in Apr 2023
Response from ZAhmed on Jun 7, 2023
Dear Stephanie,Thank you for letting us know that you enjoyed your stay. we are glad to report that the pool is now open.

6/10 Okay

Ulrich

Stayed 3 nights in Apr 2023
Response from ZA on Jun 12, 2023
Dear Ulrich, we are sorry to see that your stay with us was not perfect. Hope you will provide us another opportunity to show you the hospitality all Marriott guests expect and deserve. Thank you for providing the feedback.

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants in the area
Stayed 2 nights in Apr 2023
Response from ZA on Jun 12, 2023
Dear Arthur, Thank you for providing the feedback about the convenience of having restaurants around our location. hope to see you soon again.

10/10 Excellent

Robert Norman Courtney

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in awesome area. Tons of places to eat within walking distance
Stayed 6 nights in Apr 2023
Response from ZAhmed on Jun 7, 2023
Thank you for much for sharing the positive feedback

6/10 Okay

Howard

Travelled with family
Overall disappointed for $1550 charge for 7 night
Pros: quiet, comfortable bed, hot showers Cons: poor maid service. Only every other day. We stayed 1 week and our maid service missed our service day and never left enough towels or toilet paper. We had to request towels from the front desk each night. Also poor lighting in the rooms. Breakfast adequate but nothing noteworthy.
Stayed 7 nights in Mar 2023

10/10 Excellent

Winter

Stayed 5 nights in Mar 2023