Dear Charles, We understand the difficulties you encountered during your trip. Evidently, this situation has resulted in considerable inconvenience, and we empathize with the hardship it has caused. Also, please know if you made reservations through a third-party prepaid booking site, financial inquiries must be made through them. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

Dear Erik, We appreciate your kind review of Extended Stay America. It is always a pleasure to receive such positive feedback about our service and hospitality. We hope to welcome you back as our guest whenever your travels bring you back to the city.Sincerely,Hotel Management

Dear Melchizedek, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the issues you encountered. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Considering our positive highlights, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Melchizedek, Thank you for posting such kind comments about our time together. We make every effort to provide service that is above and beyond your expectations. We share your words of encouragement with the entire team. Please return, and we welcome you again at Extended Stay America.Sincerely,Hotel Management

Dear Guest, We're genuinely sorry to hear about your experience. Your comfort is important to us, and we apologize for any inconvenience. Your feedback regarding the room conditions is valuable, and we will address it internally to improve our services. We appreciate your understanding and hope to have the opportunity to provide a more satisfying experience in the future.Sincerely,Hotel Management

Dear Lisa, Please accept our sincerest apologies for the issues you experienced during your stay. Your feedback is valuable to us, and we remain committed to providing the highest level of service to our esteemed clients. Rest assured that we take your concerns seriously and promptly address them with the relevant team members to ensure that your problems are resolved to your satisfaction. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We appreciate your patience and understanding and hope that you will allow us to make it up to you in the future.Sincerely,Hotel Management

Dear Ananta, Thank you for your recent review of your stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Alex, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Thank you

Dear Gregory, Thank you for giving our hotel and staff such a great review. We are pleased you were impressed with our service, accommodations, and amenities. We thank you for your business and look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management

Dear Samuel, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we are sorry this did not happen when you were with us. We hope to give you a better impression the next time.Sincerely,Hotel Management

Dear Carole, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Peter, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We assure you that the safety and well-being of our guests is our top priority. To that end, we have police patrols around the property every night, and our front desk associates walk the hallways every hour to ensure safety and security. We have tried to reach you several times about your concerns, but we have not been able to reach you on your phone. Please get in touch with us so we can address any questions or issues you may have. We are eager to hear from you.Sincerely,Hotel Management

Dear MINHONG, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we sincerely apologize for the service and housekeeping issues you experienced. For future reference, please know our housekeeping services are conducted weekly to respect the privacy of our guests staying for more extended periods. However, we are always happy to provide this service at your request for a minimal fee. Your feedback has been shared with our front desk staff to ensure we communicate our services to every guest. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Patrick, Thank you for choosing us and sharing your feedback. We are sorry for not meeting your expectations with the quality and condition of our accommodations. Your observations about not providing breakfast, the housekeeping issues, and any outsiders on the stairs are unacceptable and do not represent the standard we usually maintain. We will address the problems with the respective team to ensure it does not happen again. Our commitment is always to offer better service for our guests, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Walt Ward, Thank you for choosing our Extended Stay America and sharing your experience. We're glad you enjoyed your suite, offering apartment-style living with lots of room to relax. Please come and see us again soon! Sincerely,Hotel Management

Dear Teresa, Thank you for your review of our hotel. We aim to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to cleanliness very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Guest, Thank you for being our guest. We regret your disappointment that our grab-and-go breakfast options didn't meet your expectation. Your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices which assists them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

Dear Jean, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

Dear Robert, We are sorry for not meeting your expectations with the quality and condition of our accommodations. Your concerns about the need to update are shared with our concerned individuals for further action plans. We are sorry for the shower issue you mentioned, and our maintenance team is addressing the same on a priority basis. Our commitment is always to offer better service for our guests, and we look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Charlese, Thank you for sharing your feedback with us, and we apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we have shared your comments with our concerned team and hope you will give us another chance to show you our commitment to great experiences. Thanks again for being our guest, and we hope to see you soon. Sincerely,Hotel Management

Dear Anna, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Our housekeeping and maintenance team is already at work. Considering our friendly staff, we hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Lashawnn, Thank you for choosing Extended Stay America. We were pleased to exceed your expectations during your visit to Washington. We appreciate you for being our guest, and if you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Hotel Management

Dear Jade, Thank you for sharing your review and the details surrounding your recent stay. We apologize for your experience and assure you that we are taking action to avoid such concerns in the future. We hope you will return so that we can provide you with a better experience. Safe travels!Sincerely,Hotel Management

Dear Kathleen, Thank you for reviewing our hotel. It is glad to know you had a pleasant stay and enjoyed our warm reception. We appreciate you pointing out specific items that you loved and also areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Also, we do appreciate your observations and concerns, and we have taken note of both. Please consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely,Hotel Management