Dear guests,Thank you for staying with us and for sharing your positive feedback. We are glad to hear that you enjoyed our facilities and that our staff provided you with excellent service, making your stay comfortable and enjoyable.We hope to have the pleasure of welcoming you back soon.Kind regards,Philip Hauser, family, and team

Dear guests,Thank you for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you enjoyed your stay in our Classic Eiger view room. It 's wonderful to read that you found the room amazing, with the best view of the Eiger and the town of Grindelwald from your balcony.We appreciate your kind words about our front desk staff, and we're thrilled they could provide you with helpful information about the hotel and the area.We're especially pleased that you enjoyed our breakfast, with its variety of local options even though you didn't have it included in your reservation. Our team strives to provide excellent service, and we're glad our wait staff made your dining experience enjoyable.Your endorsement of the hotel being well worth the price means a lot to us, as we know that we are are one of the more expensive options in Grindewald. We sincerely thank you for choosing to stay with us and for recommending our hotel. We look forward to welcoming you back on your next visit to Grindelwald!Warm regards,Philip Hauser, family, and team

Dear guests,Thank you for taking the time to share your feedback with us, and we sincerely apologize for not meeting your expectations during your stay.We're pleased to hear that you appreciated our hotel's excellent location and enjoyed the beautiful views from your corner room. However, we are genuinely sorry to hear that you found the hotel overpriced compared to others you stayed at during your visit to Switzerland.Your comments about the dinner experience and pricing are also noted. We take your feedback seriously and would like to know more in detail what exactly it was that you didn't enjoy.We are very sorry that your overall experience did not meet your satisfaction, and we understand your reluctance to recommend us. Please know that your feedback will help us make improvements, and we hope you will give us another opportunity to provide you with a better experience in the future.Kind regards,Philip Hauser, family, and team

Dear guests,Thank you for your stay with us and for the review. We're very glad you enjoyed your stay with us. The room you booked is a Classic double. We have different room styles and types. The Classic double you stayed in is indeed a simple, classic style room. They are not old, but kept in a classic design. We are very happy to read about our team and will of course pass n your compliments to everyone and Georgia specifically. We hope to welcome you with us again in the future.Kind regards from Grindelwald

Dear guest, Thank you for your stay with us. We hope to welcome you with us again. Kind regards, Philip Hauser Owner family

Dear guest, many thanks for your stay with us and many thanks for the review. What you mention regarding friendliness are not really good news for us and I will contact you via e-mail to get more detailled information, as this is of top priority importance for us. Many thanks on advance. Regarding bottle of water in the room, we think that the water from the faucet, which is fresh water from a mountain well, same quality as bottled mineral water or even better, as fresh, is a better idea, especially for sustainable reasons. We, the owner family, are drinking only that water, because fresher and tastier is simply not possible. With best regards Urs-B. Hauser, owner

Dear guest, our hotel is definitely not modern, it is over 100 years old. Of course renovated several times, however we think that it is ok, that our guests can feel and even see, that they are staying in a very traditional hotel. Thank you so much for having been with us and for excellent review with a top score. We hope to have the pleasure of welcoming you back in the not too distant future. With best regards Urs-B. Hauser with family and staff

Dear guests, Thank you very much for staying with us and for your lovely review. We're glad you enjoyed your stay and look forward t welcoming you back. Kind regards, Philip Hauser, family and team

Dear guests, many thanks for having chosen to stay a 2nd time at the Belvedere. We are very sorry to hear, that unfortunately you made some unpleasant experiences. It is not Covid to blame. We have a new Chef, who achieved Gault&Millaut points in the restaurant where he worked before. Since he is with us, we get even more compliments than before for the food we serve. We are really very sorry to hear, that your dinner was not of the quality you expected. Why the bartender did not show up, hard to know but of course that should not have happened. We apologize. The bartender gets replaced by a waiter during half an hour, during his dinner break. May be the waiter replacing him did not realize, that you have not been served. We have a lot of guests, sitting on the terrace or in the lounge, who are not wanting to order any drinks. I was by the way every evening in the restaurant and was chatting with as many guests as possible. However as we on some evenings got twice the number of guests than expected, they needed me to help them serving the guests. Again we are very sorry for the inconvenience caused. With best regards Urs-B. Hauser with family and staff

Dear guests, many thanks for your stay with us. We are glad that you could fully enjoy it and that despite the fact, that we of course did not offer the luxury you are used to. Thank you so much for having taken the time to write that wonderful review with a top score. We of course would love to welcoming you back. With best regards Urs-B. Hauser with family and staff

Dear Belvedere guests. We are happy to read, that you enjoyed your stay with us. We are very sorry to hear, that the service at the restaurant was not at the level it should have been. We have immediately informed the restaurant manager, allowing her to take the necessary measures. With best regards Urs-B. Hauser, family and staff

Dear guests. Thank you for your wonderful feedback. We hope to welcome you back in the future.

Dear guests Thank you very much for staying with us. We're glad you liked our breakfast and our clean hotel. We hope to welcome you back someday. Kind regards

Lieber Belvedere Gast, herzlichen Dank für Ihren Besuch in unserem Hause und besten Dank für das Top Score. Wir hoffen Sie ein anderes Mal wieder bei uns willkommen heissen zu dürfen. Mit freundlichen Grüssen Urs-B. Hauser mit Familie und Mitgastgebern

Dear Belvedere guests, many thanks for the top score and thank you so much for having decided to stay at the Belvedere. We hope you will come back soon, all 4 seasons here are special and beautiful. With best regards Urs-B. Hauser, family and staff

Dear guest Thank you so much for staying with us and the wonderful compliment. We hope to welcome you back in the future.

Dear Liran, thank you very much for having visited our hotel. Please come back soon. With best regards Urs, owner

Herzlichen Dank für die top Bewertung.

;Many thanks for having chosen the Belvedere for your stay and thank you so much for the top rating.

Thank you so much for having chosen our hotel for your stay in Grindelwald. We are happy to read that you enjoyed your stay.

Dear guests, Thank you for staying with us and for your valued feedback. We're very sorry that we couldn't fulfill your expectations. As you decided to post your review anonymously, we unfortunately have a hard time to answer to the specific case and to improve our processes. What we can say is that we don't have bell boys waiting outside all day for arrivals as we are not a 5-star hotel. Once you arrive at reception we however inquire if you need help and of course someone should arrive in a timely manner. However, if our porters are already bringing suitcases to other rooms it might take a few minutes. In this case the front desk should of course react and inform you of the delay. Also, the room keys should of course work. We're very sorry for the inconvenience caused. Our rooms as well as our hallways are freshly renovated and we had complaints about fresh paint smell previously this season however never a complaint about them smelling old. A clean balcony is of course a must and we have informed housekeeping about your complaint. Outdoors in the summer dirt can land on balconies faster than we can remove it, for example from the flowers and also cobwebs are formed very quickly. We will however see if we can improve the balcony cleanliness. Overall, we're very sorry that your stay was tainted by these events. May we ask if you mentioned any of this at check-out or during your stay? Mistakes unfortunately happen everywhere and we would have done our best to correct our mistakes before your departure or at least apologized to you in person. Where their other factors that lead to this terrible experience and review? How was the spa or breakfast? How were you treated in the restaurant or at check-out? Was your experience terrible throughout or were the points mentioned the (only) problems? Please let us know to help us improve. Kind regards,

Dear guests, Thank you for staying with us and the great rating and review. We hope to welcome you back in the future. Kind regards,

Dear guests, Thank you for staying with us and the great rating. We hope to welcome you back in the future. Kind regards,

Dear guests, Thank you for staying with us and the great rating. We're glad you loved your stay with us as much as your friend did. We look forward to welcome you back in the future. Kind regards,

Dear guests, Thank you for staying with us and for the kind review. We're glad you enjoyed our food and views and hope to welcome you back with us soon. Kind regards, Philip Hauser, family and team

Dear guests, Thank you very much for staying with us and for the kind review. We're glad you enjoyed your stay and hope to welcome you with us again soon. Kind regards,

Dear guest, Thank you for staying with us and for your review. We're glad you were satisfied with your stay. We do our best to have the rooms ready as early as possible and we always offer a late check out when possible. The prices in June are quite high as it is already high-season for us. We hope to welcome you with us again someday. Kind regards,

Dear Robert Thank you so much for staying with us and for the kind review. We're glad you enjoyed your stay and will happily pass on your compliments to our team. We hope to welcome you back with us soon. Kind regards, Philip Hauser, family and team